I called four times about my lease return and never got a call back -- so I already walked in a little annoyed. When I arrived and explained why I was there, I was told the used car sales manager (because that's essentially what my Jeep is at this point ) was busy. Fine. But not one person offered me a drink or said "please have a seat." It's the little things, and those little things add up fast. When the used car sales manager did appear, things went sideways quickly. Instead of greeting me professionally and inviting me into his office, he kept going back and forth between the sales floor and his office -- which was odd and frankly dismissive. It rubbed me the wrong way and a verbal exchange followed. Not my finest moment, but I shouldn't have been made to feel like an inconvenience in the first place. That's when Ruben stepped in. He saw the escalation, came over, and completely changed the tone. He was patient, kind, and professional even when I wasn't at my best. He never escalated, never made me feel dismissed, and handled everything with a level of calm I genuinely wasn't expecting. He's brand new (no business cards yet!) but already showing what great customer service looks like. The stars on this review go to Ruben and Ruben alone. He's the reason this review has any stars at all. read more

I left my black Jeep Gladiator for a week to work on some issues like oil and antifreeze leaking covered by my MOPAR extended warranty. Everything good until they're called me about to replace the battery because it was in " bad condition". The fact that they didn't know I was just replaced it 2 months ago with AAA with 3 years of guarranty but they're called to say my car was ready but I needed it to buy new battery which it was impossible just because the saw that I have a sound system in my Gladiator and battery was brand new. I don't know if they got mad because I didn't buy a battery with them but when the AAA guy came to check the battery, battery it was dead but how? They're fucked up the battery and left light on inside the car moving the dimmer on ( I took a picture of the dimmer )when I never left it on. Anyways that was a bad move and they're just want me to spend money buying a new battery. NO SEAN TRANZAS MECANICOS, GENTE DE SERVICIO AL CLIENTE FROM JEEP GLENDALE. So be careful whith the people who work there, I hope not everybody it is like that read more

Glendale Dodge Chrysler Jeep Ram - Dimmer that they're left it on to kill the battery - Car Dealers Near Me - Glendale, California

You seriously need to train your service staff on basic customer service--especially Javier Alvarez. It took him 10 minutes just to acknowledge me, and when he finally did, he was rude and dismissive. This isn't a one-time bad day either. Unfortunately, this is every single time I come to this dealership's service department. No urgency, no professionalism, no respect for customers' time. Easily the worst service department experience I've had at any dealership. If you value decent customer service, I'd recommend going elsewhere. read more

Came here for a quick oil change. It's super easy to just walk in and tell them what you need. They do a full assessment of your car and ask if you want to follow through with what is needed. Their service is quick and their workers are friendly. It took me exactly an hour from when I arrived and when I drove off the lot. They even gave me a free car wash! read more

Glendale Dodge Chrysler Jeep Ram - Express lane - Car Dealers Near Me - Glendale, California

Great folks, no pressure sales. Be sure to ask for Jimmy Alfaro. He went above and beyond to help me find my first Jeep. Jesus Blanco the sales manager worked with me without any pressure. Both were very friendly, knowledgeable, and professional from start to finish. The easy buying experience and customer appreciation at this family-owned dealer is what creates loyalty and will bring us back for our second Jeep. I would recommend this dealer. Worth a visit! read more

This place will lie to you, Nate the worker that has been lied to me for years. He said that there's no such thing as a rental car or reimbursement fee when your car's getting fixed. However, there is a policy that states that you can ask for a reimbursement policy when your car is getting fixed. They do this so they could save money and I have to pay for your rental fee. I was notified about this after my car got fixed and I had to pay 2500 in rental fees. They did not reimburse me this place once again. Will lie to you and try to make as much money as you can. They held your car over just so you can pay for how long it's with them. Save your money and just don't go to this place at all. Good luck. If I could, I would give it negative one stars read more

I had a very disappointing experience with the Jeep dealer in Glendale. I was looking to buy out my lease and was told by a sales manager, that I could not work directly with Chrysler Capital and that Chrysler would not allow it. He told us this whole story about how Chrysler Capital no longer allows direct lease buy outs because of warranty concerns. He said I had to go through the dealership to complete the buyout. That immediately sounded questionable, so I did my own research and contacted my credit union directly. Thankfully, I was able to complete the process without going through the dealer at all. It felt misleading and dishonest, especially when customers are already trying to navigate a confusing lease-end process. Honestly it was a straight up lie. Car dealerships may have a reputation for sales tactics, but this experience went beyond that. Transparency and honesty matter, and unfortunately I did not receive either here. They don't seem to be in the business of helping people and providing honest and transparent information. read more

We were there to buy a Jeep today. Sales staff is excellent, and I have nothing bad to say about them Once we got to finance, ANNABEL MOVSEPIAN was exhausted and urged to leave so she told us she did not wanted to negotiate anything because she was tired and wanted to leave. She was really rude . Making sure we noted she was not happy because she stayed late. She basically threw the pen and paper for us to sign and was never eye contact , a smile or something inviting to do business again with the company, you should really invest in your employees' customer service or get better people because it could have been a 10/10 experience and she did everything on her hands to make it the worst part of our day. At the end she just passed walking next to us, we said thank you good night and she didn't acknowledge us or say anything. 0/10 for ANNABEL MOVSEPIAN read more

Worked with Efren to buy a 2022 Wrangler. He was super professional, immediately sent over the numbers and their breakdowns with out any hassle (the day before I got bait and switched at Huntington Beach dealership and they were a nightmare to work with). He communicated clearly and even came back in to the dealership late Friday night when I said I was coming in. The team was up front clearly communicated every cost. I will be coming back and sending my friends here. It was a refreshing experience. read more

Glendale Dodge Chrysler Jeep Ram - 2022 Jeep Wrangler - Car Dealers Near Me - Glendale, California

Service department is amazing ! Hilbert helped me out and got me my jeep back so fast, fully charged too! If you have any issues go to Hilbert he's amazing read more

First let's start with the best of the best (Efren Solis He took care of my brother a lot ,Efren has amazing energy and great vibe plus he is very talented and honest. We were looking for a car for a while finally we met the right professional guy. Big thanks to Glendale dodge for hiring the right person. Thank you Efren once again will bring the rest of my family soon!!!!!! read more

I took my car in for service. All I can say is wow. The service department is beyond amazing. My car was finished in one day. Thank you and see you next visit. read more

Stellantis told me to turn my car in to any dealership. As a resident of Glendale and mining the next day out of state I did was was advised. These guys were beyond disrespectful towards me "don't take the keys, don't take the keys" telling each other don't accept my keys or vehicle for the surrender of the early termination of my lease . Zero compassion , zero intelligence, zero emotional wisdom, they made a difficult situation worse . These guys are the lowest of the low and I don't recommend them to anyone , they're cowardly liars who will not bother to look you in the eye or speak with any type of decency, normalcy, respect or integrity. Trash workers who could care less and who got very excited to turn me away and refuse to help me . read more

I have recommended this dealership to customers before, and the sales team was very kind and easygoing. Unfortunately, the experience with the financial advisor was extremely disappointing. My cousin was purchasing his first vehicle, and instead of being treated with respect, he was met with rude and unprofessional behavior. I don't like leaving bad reviews, but customer service matters--especially when people are making major financial decisions. Because of how he was treated, I would not recommend this dealership in the future. Everyone deserves to be treated with respect and kindness. read more

No Option for a zero rating Ok. "1" is "Not Good" so go figure: This facility had my car for service. A total of (3) Customer Concerns for repair I presented. Outcome: According to the Service Manager "Eder" he could not duplicate not (1) of my vehicle problems & declared that my vehicle was ready for pick-up. Long/short on yesterday 07:28:25. I picked my vehicle up & was denied a Test Drive to confirm the status of my car and to verify as "Eder" stated that my car was operating as designed ~ Another Dagnabbit Lie. I have photos & video to state otherwise. Pure incompetence & a lack of common courtesy and satisfaction. I am thoroughly dissatisfied. Customers Be Aware of this facility, this is some KFJ read more

This was the closest JEEP dealership that we decided to come and look at the new Jeep 4xe vehicles. I've wanted a jeep for a while and was curious about the vehicle and what it could offer in terms of comfort, sport utility, and of course tax incentives! Rubén was my sales rep and he was immensely helpful in choosing the vehicle and was super knowledgeable about any vehicle on the lot. His positive attitude and willingness to just be helpful and make me happy when miles beyond and felt confident with the dealership and their sales force including management. Highly recommend!! read more

Glendale Dodge Chrysler Jeep Ram - Car Dealers Near Me - Glendale, California

Took my car there for a condenser leak under warranty when they fixed it they poked a hole in my radiator and tried to hide it, then they tried to charge me $1100 for it to be repaired. Don't trust the service department here. read more

I leased a Jeep Grand Cherokee from Glendale Dodge Chrysler Jeep Ram and its been the worst experience of my life. No less than 10 recalls - and the service department is not helpful. Jeep has no idea what customer service means - make it impossible to provide a loaner etc. DO NOT buy from here or STELLANTIS in general. read more

Extremely rude service department. I called to ask about some touch up paint for my 2014 Challenger and the guy was obviously using his speaker phone in a noisy environment. He said something unintelligible and the "Hold" and hung up. I called back and told home I didn't understand what he was saying and was told to hold on. I suggested he not hang up the phone and he got testy and put on the hold music. Service department is a misnomer for sure. read more

I did bussiness with this dealer for last 4 years and always like many things about the dealership 1 very clear bill of sale that I can understand what I was charged 2. If you ask nice they always willing to work with you in price in some models 3 the only dealer with AEV shop inside for extras 4 service department wan not as good as their main floor but I had my Jeeps fixed here. 5 I traded in my first jeep here and they were fair . Again you must mention how much u want for your car or no deal! Then they give you a number both can live with it. ( my first jeep I sold them I saw it was on floor in few days and gone for 3 grand more Ask for Eduard G. for best results on your car buying experience , Mike as manager was so supportive to make the transaction happening.that would not be possible without him read more

Glendale Dodge Chrysler Jeep Ram - My second purchase 3 years ago - Car Dealers Near Me - Glendale, California

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I brought my 2024 Jeep Wrangler in for a recall on October 20th, 2025. I was told they didn't know how long it would take and it ended up being over a week. Since this location doesn't even offer rental cars anymore (VERY poor customer service on that decision), I had to front the $800 bill for a rental car to get the recall taken care of. But don't worry! They have a sign that shows you how to be reimbursed! You can see the sign they have below as to who you need to call. NO WHERE on this sign does it say that I need to call while I'm at the dealership to get approval for a rental car. NO WHERE!!!! It also doesn't say that I need to call that number while my Jeep is being worked on. NO WHERE!! After they were done with my Jeep, I called the number, I submitted the dealership paperwork and the receipt for the rental car. Then I was told that I was denied for reimbursement because I did not call while I dropped off my car. I called the service manager at this dealership and was basically told "this is not my problem and there is nothing I can do about it, it has nothing to do with me. You just need to talk to someone else." He also proceeded to tell me "I have thousands of people that come here and have to get rental cars, and there has never been an issue." Super great customer service huh? Place the blame on the customer, as if I am an idiot, since your sign doesn't state I have to call that number while I drop off my jeep. So I did, I called their "customer care" department again and they REFUSED to let me to speak to a supervisor or anyone else other than the case manager. They wouldn't even let me talk to the case manager, you can only email her!!!!!! They said the case manager already made the decision and it can not be changed. This dealership is a PRIVATE business (aka they can make their own decisions on how to treat people and take care of them) I also drove all the way from Sherman Oaks to go to this one because I heard they were the "good dealership", clearly that is not the case when helping their customers deal with the system they choose to put in place, since their signs do not have accurate information on it. There is absolutely NO REASON why my reimbursement request should have been denied. NONE. So if, "customer care" won't help you and the dealership won't help you, even though it was not my fault that my jeep needed work done, what do you do????? Mind you , this is a leased jeep that is less than 1 years old! Might I state that this is also my 5th jeep, so not my first rodeo when getting something fixed and having a rental car that has either been given to me by the dealership or I was reimbursed. Do not go here, especially if you are a woman. They will talk down to you and not give you all the information and now because of THEIR recall I'm out $800. HORRIBLE customer service, I'm so thankful I do not run my business this way, talking down to customers and passing the buck when your signs do not have the proper information on them. It's really unbelievable. ****As of November 23, 2025, this issue hasn't been resolved AND I have emailed the Service Manager. read more

Avoid this dealership at all costs. While sometimes vehicle mechanical issues are not their fault, this dealership will avoid any accountability for loaner or rental cars due to their brand new cars breaking. Even if you have a contract stating that you need a loaner, they will fail to disclose important details that keep you from actually obtaining the vehicle. Staff essentially have the "oh well, nothing we can do" attitude that I've never experienced at other jeep dealerships even here in CA who had been so helpful in emergent situations. Dealership management needs to handle their disregard of the customer who is making a significant investment in a vehicle. Nathan from their service department is the only person who has tried to help or provides good customer service. He is great. Do not buy, lease, or service your car here. read more

Remember my last review about Robert Hughes, the Sales GOAT over at Glendale Dodge Chrysler Jeep? Well, I didn't think it was humanly possible for him to outdo himself -- and yet, somehow, he pulled it off. Here's the scene: I'm supposed to take a train to Los Angeles -- about a 3 1/2-hour ride -- to pick up my new car. Easy, right? Except my forgetful self completely loses track of time and misses the train. Total panic mode. I'm 250 miles away thinking, "Well, that's it... smooth deal officially derailed." Enter Robert -- calm, composed, and unshakably confident. "No stress, we got you. We'll get you the car." I figured he meant we'd just reschedule the pickup. Nope. This legend goes full hero mode and personally delivers my car 250 miles to my front door. Who does that? You'd think the GOAT would be out closing more deals, not playing personal delivery driver! To put this into perspective -- I've owned an M5 and an AMG GT63, and even those "luxury" dealerships didn't come close to this level of service. Robert had my Jeep delivered like I was royalty, and I'm still trying to process it. At this point, I'm convinced Robert Hughes is powered by pure customer service magic. If there were an Olympic event for going above and beyond, he'd be on the podium with a gold medal and the national anthem playing. If you're anywhere near Glendale Dodge Chrysler Jeep, do yourself a favor -- ask for Robert Hughes. He's not just selling cars... he's redefining what great service actually means. read more

Let me start with this: I do not know Robert Hughes. I live 250 miles away, have never met him in person, and couldn't pick him out of a lineup if my life depended on it... but I would still trust this man with my car purchase every single time. Buying a car sight unseen usually sounds like the setup for a scam documentary -- but with Robert, it felt like I was working with the Tom Brady of car sales. The dude sent me videos, detailed walkarounds, answered texts faster than my friends reply to memes, and communicated more than my real estate agent did when I bought an entire house. Robert is an absolute Sales GOAT. I'm convinced he could sell a Dodge to a Ford guy and have him smiling the whole drive home. If you're thinking of buying from Glendale Dodge Chrysler Jeep, stop reading and call Robert. He's the reason "car buying" and "fun" finally belong in the same sentence. read more

Marvin in service is GREAT! He takes care of you and makes sure its set right the first time! Go to him and have the red carpet rolled out for you! read more

If I could add more than 5 stars I would! After almost a year of searching for a car that checked all our boxes, we found it here and it was such a wonderful experience. Dvin was kind, informative, honest and upfront with us the entire time. I've even called him since to ask questions about different features on the car. We will be buying my husband's car from him next year And then there's Annabel... She was the cherry on top of the perfect car buying day. Smart, funny, straight forward and really fought to get us the best financing rate. It was truly refreshing to interact with someone who really cares about their job and getting the best deals for their clients. I might just send her a gnome or something pretty for her office ha! The biggest of thank you's to the entire staff!!! We were treated like family and it was a great personal experience buying a car from you guys. Thank you read more

Can't say enough about this dealership. Efren made sure we were completely satisfied with our purchase and made the whole process painless. Ruben is one of the best finance managers in the business and also took care of us. He was honest and very straight forward. Would highly recommend. read more

No not really recommend to come to this location in the beginning they want to seal their vehicles are extremely nice and when you're having problems with your car they somehow ignore you if your car is still under warranty they don't want to do their job right and another worse thing that they don't do is loan cars all dodge dealers do that now I won't buy anymore dodge most car dealers have loaner vehicles I really regretted I bought Dodge or other cars from this company I am so disappointed read more

I have used Glendale Jeep to service my Wrangler for the past ten years. I have been so impressed with my service advisor, Marvin Melara. Car issues are always a pain, and Marvin has always made my experience there worth it. He is communicative and super lovely. I always look forward to dealing with him. Edgar Duncan read more

Jeep Dealer Dismissed My Disability Needs -- Still Trying to Buy Gladiator Mojave X I'm a serious buyer, ready to put down about 75% on a 2025 Gladiator Mojave X (Fathom Blue Pearl Coat) -- estimated out-the-door. But I'm hitting a barrier I didn't expect from a brand that claims to value inclusion and capability. I suffer with multiple permanent disabilities, and I asked CDJR Glendale if there was any way to adjust or increase the steering assist to reduce physical strain. Instead of helping, I was told it wasn't possible and that doing so would void the warranty. That contradicts: * The Stellantis DriveAbility Program, which is supposed to support mobility needs * Jeep's own warranty documents (which allow adaptive modifications as long as they don't cause damage) * Federal law (Magnuson-Moss Warranty Act) I'm not looking to hack the vehicle -- just to make it safely driveable with a medically necessary accommodation. I haven't even taken delivery yet, and I'm already hitting walls instead of solutions. I'm calling on @StellantisCare, @Jeep, and this community: * Who can actually help with this? * Is there a mobility-certified Mopar shop in California that understands DriveAbility compliance and EPS support? My need is urgent. I want to buy this Jeep -- I just need it to work for my body. #JeepLife #DriveAbility #ADAaccess #JeepGladiator #MojaveX #FathomBluePearl #DisabilityInclusion read more

It basically cost $10,000 and I had to get a new engine on a four year old jeep that was within warranty. A long story, very complicated very frustrating. The customer service people are extremely nice, but once you get into the money, they try to get as much money as they can off you and never want anything to be covered by the warranty. I would avoid at all costs. I wasn't gonna leave a bad review until I telephone today, now a warning light came on and again the guy agreed that it was covered by the warranty, but he then said that it would need a full diagnostic which I had to pay for to see if it technically was covered, so what should've been a very tiny thing to get done was gonna cost another minimum $300! So basically the warranty is completely worthless. read more

If I could give this dealership 0 stars I definitely would. My boyfriend took his car to get fixed due to the engine light coming on. After it being "fixed", one week later the light came back on again. The mechanic from the dealership told him to bring it in and that he would fix it at no cost since he already had paid for it to be fixed a week ago. One month later his car is still being fixed and he has spend $2,500 on car rental. He asked numerous times about getting some time of reimbursement or a rental from the dealership since his car had been in the shop for such a long time. He was always told no, there was nothing they can do to help. It wasn't until he left a bad review and was told by a customer service representative that he may be able to get a reimbursement. With that being said, he tried to get in touch with the manager in 3 different occasions and was always told the manager would give him a call back. He finally received a call back after a week and to his disappointment the manager was no help. According to the manager, who stated her name was Mik, my boyfriend was suppose to apply for a reimbursement while his car was in the shop getting fixed. He told Mik that he asked numerous times about some type of help and was always told there was nothing they can do about it. You would think that after purchasing three cars from this dealership they would provide some type of help, whether it was a reimbursement or free oil changes or something to satisfy the customer. But unfortunately Mik said there was nothing she can do even though it was her staff who failed to inform my boyfriend of the reimbursement policy even when he specifically asked for some type of help. I hope this review helps other people from this headache and helps make them think twice before purchasing and/or getting their car fixed at this dealership. read more

I came to this service location today for the scheduled maintenance check up on my Alfa Romeo Stelvio. It is my 2nd time coming to this particular service department and each time, the service is great! I've been to 3 other Alfa Romeo Service centers and this location is the absolute best! My service advisor today was Marvin M and he went above and beyond to accommodate me. I dropped off my car at 7am and it was ready by 3pm! I was expecting it to be a couple days at least!! Not only did they do my entire check up they also washed my baby and vacuumed the inside. Now THIS is what I call impeccable customer service and as long as I'm in LA I'll keep coming to this location! Thanks Again Service Team read more

Dishonest, false information, shady sales practice. Don't waste your time. Discussed purchase of vehicle for weeks. Kept making up lies and excuses, then changing their story. After finally agreeing on a price and rate we were met with more lies and excuses as to why they can't honor the final agreement. read more

My cousin and I visited Ellis Dodge Chrysler Jeep in Glendale to take a look at the new Jeep Grand Cherokee Limited. We were greeted by a very nice and professional sales representative by the name of Jamie. Jamie was very knowledgeable, accommodating and took the time to listen to us and guide us in to the proper new Jeep Grand Cherokee my cousin needed. Also very important to mention that not only Jamie gave us a FANTASTIC deal but not even once he tried to push us into buying the vehicle on the spot. I recommend Ellis Dodge Chrysler Jeep in Glendale and I highly recommend Jamie. He is the type of sales representative you would like to deal with. read more

Glendale Dodge Chrysler Jeep Ram - Car Dealers Near Me - Glendale, California

Shoutout to Roger & his team of technicians for solving the issue with my 2022 Alfa Romero. He was able to figure out why the car kept giving me an emission leak after they replaced a valve. Come to find out the repair shop that worked on my car did not replace a gas canister that was damaged from an accident the car had, along with a ball bearing that was also damaged from the accident. Roger sent the supplement to the insurance and got it fixed with no issues. Thank you again for the fantastic service! read more

Glendale Dodge Chrysler Jeep Ram - Car Dealers Near Me - Glendale, California

I would like to share my experience at Glendale Jeep Dodge Chrysler I have brought my car to Glendale several times to ensure it is well taken care of, knowing that quality service comes at a price. Recently, my back rear window was broken by a thief attempting to steal items from my car in LA. I immediately took my car to Dodge Glendale for repairs. Upon drop-off, I was given an initial estimate of $480 for the repair, with the understanding that they would contact me for final approval once they received the necessary glass. A few days later, I received a text message from one of the employees with a new estimate of $980 to replace the glass. Having had previous glass repairs in LA, I became skeptical and asked for an explanation of the excessively high estimate. They justified the cost by stating that the glass itself was $350, labor was $599, and there was an additional $36 in tax. To verify the glass price, I contacted Mopar and Jeep headquarters and discovered that the actual cost of the glass, including shipping, was $220. This raised a red flag for me. As a result, I decided not to proceed with their service and retrieved my car. However, upon arrival at the dealership, I was charged $120 for an "inspection" of the door. While I tried to rationalize this charge, believing it was reasonable for them to check the hardware and remove the glass, I now feel it was unjustified. To make matters worse, when I walked to my car, I found that it had been left untouched. Broken glass was scattered everywhere, with large shards lodged in the upper part of the window. I immediately called the employee to inquire about the so-called "inspection," and they proceeded to offer weak excuses, claiming they had left the glass intact, despite chunks falling out every time they touched the door. It was clear that they were lying about the whole ordeal. Feeling disgusted by the entire experience, I decided to seek assistance elsewhere and ended up at GTO AutoGlass. They charged me $110 and showed me how to handle the repair myself. Glendale should be held accountable for their actions. As customers, we entrust them with our vehicles, often relying on trust when we lack expertise in mechanics. Unfortunately, Glendale is taking advantage of this trust to overcharge customers and deceive them. It is truly a shame read more

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Paul, the service manager is great! He was kind enough to call me and answer my questions and resolve my concerns regarding my previous comments. I appreciate the gesture and hope for the best. read more

The service department was very unprofessional. Paul the manager made things worst. Did not consider, respect nor think of the customer! Not a care in the world. Having my vehicle for over a week without notifying nor reaching out was negligent! I reached out to see what was happening. Having a warranty that was purchased through them doesn't give them the right to keep the vehicle that long. Especially without them providing transportation. Ten days after I picked up my vehicle. You would think they would at LEAST wash it....to add insult to injury, they didn't even wash it. read more

Don't make any business with this dealer, used car department is terrible, they sold cars with no gas, tires in bad condition with problems with TPMs and they know...if you want buy a used o new car go to another dealer...this is no a good option!!... read more