From the moment I walked through the doors, I was treated with such kindness and professionalism that I knew I was in good hands. The reception area was welcoming, organized, and made the entire experience feel effortless. It's rare these days to find a business where you're greeted with genuine warmth, but that's exactly what I experienced here. I especially wanted to recognize Emma at the front reception. She was incredibly friendly, patient, and attentive, making sure every question was answered and every detail was taken care of with a smile. She has such a calm, welcoming presence that immediately puts you at ease, and it's clear she truly cares about the customers. The entire staff was courteous, the atmosphere was positive, and everything ran so smoothly from start to finish. This was, without question, one of the best customer service experiences I've had in a very long time. Car Pros Kia Glendale has earned a lifelong customer, and I wouldn't hesitate to recommend them to friends and family. Thank you to everyone for making what could have been a stressful visit such a pleasant one! read more

Thank you Allison, I have reached out to Efrain and he too has not gotten back to me. I stick to my initial claim, not the worst buying experience. But they will not assist yoh after the sale. Unfortunate. read more

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Alert! Stay far far away from the service center here. Twice I've taken my 1 year old Sportage there because the screen was malfunctioning and noises were coming from the trunk. Both issues were chalked up to "oh we don't hear any noises coming from the trunk" and the other "we don't know what do about the glitching on the screen." All the issues seemed like things most mechanics should be able to troubleshoot. The team there seems nice and well mannered, but don't let that deceive you. They talk a big game that they are the best Kia center in all of LA. I don't believe that for a second after my poor experience with them. All that is to say, I looked at YouTube to trouble both the rattle noise and the screen glitch and found solutions to fix them on my own. It's so sad to see companies like this dismiss customers and have mechanics just going through the motions to do oil changes as fast as they can to get the next car. If anyone from management wants to drop their email I'd be happy to chat. read more

Purchasing a car here was ok, but that's not what this review is about. This review is about their service department. It's easy to make an appointment and someone picks up the phone, but they really need to better staff their service department. I made an appointment to drop off my car at 10am on a Sunday, and I had to wait in a long line to drop off my car. They took about 15 minutes per person per car to check in, so I had to wait about 45 minutes to even do the drop-off since there were 3 cars in front of me. Then, they told me to come back at 1:30 since they close at 2. I came back at 1:30 and I was told to wait until my name was called in the lobby. I waited but then asked them to check if my car was ready after about 15 minutes since I had to leave for another appointment I had. The service guy (who was super nice) went to check and came back, apologetic, saying he was sorry but they hadn't even gotten to my car yet. (!!!!!!!) he asked me to wait about 20 minutes (past closing btw) while they worked on the car. I'll echo another reviewer here, which is that they shouldn't make so many appointments if they can't service them in time. Or, at least they need to give a better time estimate and make sure things are done as scheduled. I don't think it's the fault of any of the employees here, as I saw them all running around and constantly busy. This is definitely a management/upper-staff issue, and it goes to show how poor the management is here. Kia Car Pros should definitely work on their management and staff the service department better. Stark contrast to when I had a Lexus...their service department always ran smoothly and on time, and I never had a problem. read more

Worth the wait...exceptional from start to finish I wasn't even planning to buy a car the day I walked into Car Pros Kia Glendale...I just needed a restroom, and Luis greeted me outside before I'd even stepped in. After a few frustrating experiences with other Kia dealerships (multiple credit pulls for the same deal, approvals that went nowhere), I had zero interest in starting the process again anywhere. I really wanted no parts of it. That changed when I met Cris in management. He took the time to actually explain what had gone wrong at the other dealerships and assured me Glendale would take care of me whenever I was ready, no pressure. That trust is what brought me back about a month later. When I was ready, Ash reached out and Alec worked closely with me to get my numbers right. I was then connected with Matt, and honestly, he became a beacon through this whole process. He was responsive, caring, and honest every step of the way, and worked feverishly to track down the exact car I wanted, even when it meant waiting for inventory. When a pre-sale inspection found an issue with no ETA on the part, Matt didn't miss a beat...about a week later he called with another option and had it there the same day. I test drove it that evening and fell in love. And then there was Adolfo, the finance manager, who saw my deal all the way through to completion with so much integrity. He was upfront, honest, and fully committed from start to finish, and he brought this optimism and joy to the process that made a nerve-wracking part of buying a car actually feel good. I put my trust in Matt and Adolfo, and they never let that trust down. Everyone on this team {Luis, Cris, Ash, Alec, Matt, and Adolfo} turned a string of bad dealership experiences into a genuinely great one. I'm now driving my 2026 Kia EV9 and couldn't be happier. I'll be back for my next vehicle, whether it's my son's Kia EV6 or my dad's Telluride. This is my dealership now. read more

Car Pros Kia Glendale - 2026 Kia EV9 - Car Dealers Near Me - Glendale, California

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Thank you Raffe and Abu for getting me an *incredible* deal on a year end model Kia K4 GT line! The initial test drive was low pressure. I came back the next day and we spent a few hours negotiating before ultimately making the deal. read more

Car Pros Kia Glendale - Car Dealers Near Me - Glendale, California

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Went to get my car serviced today at this location. Had an appointment at 8:30. Didn't get my car until 1215pm I would've thought they would've washed my car which is supposed to be part of service. Kind of disappointing! read more

I purchased a 2023 Kia Forte that was a certified and inspected with the manufacturers power train warranty. I started to notice an oil spots where ever I parked so I took it in to my mechanic. What they found was the oil pan had been leaking and had been previously attempted to be sealed and repaired. Bottom line cost me $1,100 at dealership to repair. I'm writing this out of my own used car experience with dealer and their poor inspection of vehicle to be selling as certified. I would not have spent the money on this car knowing that certified means nothing. read more

Car Pros Kia Glendale - The bill I paid with a discount - Car Dealers Near Me - Glendale, California

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After waiting 2 hours I asked for an update on my car (seemed reasonable). EMMA was rude beyond what I am willing to pay for service. When I questioned her a second time she purposely spoke in a language she ASSUMED I wouldn't understand, then laughed right into face...waaaayyy to many other dealerships I can give me money to read more

I have been bringing my 2023 Kia Sorrento to Car Pros since I purchased it three years ago. They have always been a busy shop but have worked hard to help me service vehicle. Lately that service has really taken an uptick with my new service representative TK. He has been patient listening to all my request and has gone out of his way to communicate openly and honestly. I'm a good customer of theirs and they treat me like one. That has even included some generosity that I was not expecting. I don't plan on going anywhere else. Small acts of kindness go along ways in this crazy world, and I hope TK stays with Car Pros forever. read more

Dishonest and fraudulent Service Department. I took my car in for an oil change and routine maintenance. The Service Tech called me about an hour later with an urgent message, telling me that my brakes were in dangerous condition. He even sent a video of his mechanic with my tires off explaining how the brakes were at 10% and it would be extremely dangerous if I didn't change them. On top of that, he said there was damage to my rotors because of the condition of the brakes. My car was 2 years old with about 30K miles of mainly freeway driving. I told them I was skeptical but the tech told me that it wasn't uncommon and said they could even give me a discount if I got the work done today (all new brakes and all new rotors). I knew that this wasn't right so I declined. I took my car to 2 other brake shops. Both of them told me I had over 60% wear left on my brakes and of course there wasn't any damage to the rotors (how could there be with so much brake left). So I can tell you with both FACTS and my Opinion that they tried to scam me. Fraudulent, Deceptime, Dishonest. read more

In 2021 I enlisted the help of a Car pro Kia Glendale sales professional to help me find the Kia Niro that I've been wanting. I had several people from different car dealerships looking for this car for me and car pros Kia Glendale came through. Keeping in mind how they came through for me at a time when cars were very hard to get and overpriced. I never forgot that. Fast-forward to 2025 my lease is going to expire soon...I begin to look online for my options. Well, I didn't need to look that far because I got a text from one of their sales professionals and I talked about what I wanted, what I wanted to spend what I needed in my car and what I had to put down. They were willing to work with everything I had. I walked out with a new car lease that I couldn't be happier about. I got every single thing I wanted and more except for one thing and that one thing doesn't even matter. Everything else was. I don't have it yet. They're gonna deliver it to me tomorrow at my job. I have to get everything out of my car, but that's how fast and easy and quick and fair it is. They don't just tell you they're gonna do something and then bait and switch you. They really work with you to get you what they said they were going to do or to work with you to find a viable solution for what you want. I have never this is the first time in my life that I've had as seamless of a transaction That involved a vehicle. hands down will go back again. I think that's what we're missing in a lot of car dealerships today people that are hustling people that haven't done their homework people that walk away feeling that they were under duress and making a decision that they shouldn't have made and by the way... they offer a three day return policy! Peace of mind is EVERYTHING! The next time you're looking into used inventory, a certified preowned, lease or a purchase of a new car. I highly recommend that you check out car pros Kia Glendale. They will treat you right and get you the best deal. This is my second time I've been back and I couldn't be happier! Don't sleep on a KIA! Stop by check our the inventory and let Assem (manager) Adolfo & Kate (sales) and Jack (finance) take care of you. From beginning to the end, they will listen to you take your needs into consideration and honestly tell you what they can and cannot do for you. I seriously don't have enough words to say how genuinely pleased I am. I don't think I've ever felt this happy except for the time before every other car dealer I've dealt with. It's tedious. It's a headache. It's too much they make it very easy. Five stars all the way. read more

Car Pros Kia Glendale - Old KIA (KiKi) - Car Dealers Near Me - Glendale, California

Had a very pleasant experience here! I've been going to North Hollywood Toyota for over 10 years but my old car honestly was not going to make it so we went here. Every time I've bought a car in the past everyone is more interested in talking to my boyfriend even though I'm the one buying the car and putting under my name! This time we actually were purchasing together and everyone at Kia was extemely kind and professional and spoke to us and looked at both of us equally. We got a decent deal and everything was fairly smooth despite the construction. read more

There was a slight problem with some paperwork, but Gary and Assam in Sales were very helpful in fixing it. I love my new car. read more

Go somewhere else! Rude. Unprofessional. Unnecessarily aggressive for a vehicle that sells itself where MSRP doesn't move much. These are just very aggressive people. It's not worth spending your time or money. read more

This place is cool, nice people like Juan who loves his job, and would do anything for the customer. He gave me a room with AC. Alia is chill, she helped me understand my payment, and offered me sunbit. Great customer service, highly recommend read more

They have a serious bug in the sell side of their dealership. They essentially "ghost" you once you're off the lot. In my case, they sent me on my way after what turned out to be a very incomplete pre-delivery inspection process that failed to uncover a couple of issues. Not great. Their failure to engage with me at all after the fact. Inexcusable. Steer clear. read more

After spending more than a year at Kia Alhambra, this 2 kia family is happy to be back to being serviced at the Glendale dealership. I have to say my first experience waiting in line on Brand before I could even turn on to the lot was a bit daunting. I was used to entering the service area when it was on the other side of the lot. Anyway, the new waiting room is nice, and the customer service/cashier people were professional and efficient. I enjoyed the quick walk to Philz Coffee and back to wait in the air-conditioned waiting area. read more

The service department at Car Pros Kia Glendale exceeded my expectations. Scheduling was easy, the staff was welcoming, and they communicated with me throughout the entire process. I appreciated how transparent they were about the work being done, and my vehicle was ready when promised. I'll definitely be coming back for future service. read more

The front desk/cashier was very nice and welcoming. Super kind and got my car serviced quickly.

Awful. Do not take your vehicle here. I had them tell me they wouldn't fix my car b/c they didn't like my insurance company, and that they didn't want to have to make multiple calls to my insurance company to fix. They did, however, offer to diagnose my car for $250, but stated they wouldn't fix it. So they'd take my money, but not fix my car. Laughable. DO NOT GO HERE. They will scam you and not fix your car properly. read more

Grecia was amazing! Seriously the best. If you're going here use her. I have been here so many times before and never liked the service. She is amazing. The loud music is beyond annoying but after she noticed it was hard to talk, she had the men turn it down. She's the BEST. Ask for her!!! You won't get the toxic male energy this location always gives to me. She is a diamond in the rough. read more

As of June 22, 2026 I still have not received my $8000 deposit back. I have emailed Mohammed the finance manager today so we will see how this goes. It's absolutely unacceptable that I don't have my money by now!!! read more

Had Car Kia Forte serviced there 6 times now. Greg S the service technician assisted us. He is very knowledgeable and forthcoming about wait times, pricing, and recommendations regarding service. Took the car in for 30k tune up. Everything went well 2 weeks ago. Unfortunately ran over something on the freeway and front right tire had a budge. Went to Costco for a new tire and realized the wheel nut lock key was missing. Saw Greg S and he remembered us and was able to quickly rectify the situation and replace wheel nut lock key. 10 star service. Thank you Greg S. read more

Car Pros Kia Glendale - Bulge on front right tire - Car Dealers Near Me - Glendale, California

SERVICE CENTER THE WORSE! Had my appt @ 8:30am. I waited over 4 hours . Still waiting for a simple oil change !! If you guys are busy then don't make so many appts! OR JUDT LET THE Customer KNOW YOULL BE WAITING 4 hrs. Please do better read more

Car Pros Kia Glendale - 4 hr wait for a simple oil change, Full? And Busy? Let the customer know ahead of time of the long wait!! - Car Dealers Near Me - Glendale, California

Amazing service thank you to Manager Raymond Menasaka for easy and smooth service definitely would recommend anyone to shop here for any car needs!! read more

Just bought a certified pre-owned 2024 Kia Niro. If you've ever had to replace a key fob, you know it's $$$, so when we went to drive our car home, and our salesman, (Michael) told us there was only one key. We were not happy. Earlier, we had overheard another couple there complaining about getting only one key. After leaving less than stellar feedback on Kia's site, Sam contacted us the next day and said, to come to the Service Dept. and they'll give us a new fob. If you are buying a used car, confirm with your salesperson that there are 2 working keys ahead of your purchase. They also give you a long checklist of everything they've supposedly inspected, one of which is the cabin filter. I just replaced it because the car smelled like cigarettes and it was very dirty (see photo). Maybe they inspected it but sure didn't change it. Bottom line, it's a car dealership, so expect shenanigans. At least they respond to customer feedback. read more

Car Pros Kia Glendale - Cabin Filter which was supposedly inspected. - Car Dealers Near Me - Glendale, California

I've been to this location to have my Kia Soul EV checked twice. Each time the team was helpful, told me exactly what was being done and the price up front. They even gave me a lift to my office twice! When I had an emergency, a flat tire, and had to get to a doctors appointment within an hour, they totally stepped up and got me there on time! Shout out to TK and Victor for everything! read more

I went to the dealership to turn in my leased vehicle and initiate a new lease. Rick was outstanding in assisting me in vehicle selection and walking me through the process in an afternoon. I am very satisfied with my new vehicle read more

I am beyond disappointed with Kia's handling of this situation. We leased a brand-new Kia EV9, and within just 4 days and 256 miles, the vehicle completely died while we were driving on the freeway. The failure happened suddenly and created an extremely dangerous situation. My children were in the car, and we were fortunate that the outcome was not far worse. After an experience like that, I no longer feel safe or confident in Kia vehicles. The EV9 has now been sitting in the shop for 3 weeks, and we were recently told it may take up to 120 days to receive a replacement vehicle. Despite the seriousness of the breakdown and the fact that this was a leased vehicle we only had for 4 days, Kia has refused to offer any assistance with the monthly payment, even though we have been without use of the car for weeks through absolutely no fault of our own. What is most frustrating is the complete lack of effort to make this right for us as customers after such a serious safety issue. This was not a minor inconvenience -- this was a brand-new leased vehicle failing on the freeway with our family inside, and yet there has been no urgency, no meaningful goodwill, and no support with the lease payments we are still expected to make. I expected far better customer care, accountability, and concern for customer safety from Kia. read more

0 Star - Shockingly Bad Treatment at Car Pros Kia Glendale My wife called ahead to make sure she could stop by on her lunch break to test-drive a Sorento. They told her it was no problem and to come in. She got there, was seated, and then sat ignored for 30 minutes. Salespeople walked right past her. The sales manager was sitting only a few feet away and still never acknowledged her. Not a hello, not a "we'll be right with you"--nothing. When someone finally decided to speak to her, she explained she just wanted to test-drive the car and that a third-party broker was handling the deal for her. That's it. No negotiating. No hassle. Just a test drive so she could compare it to other models. Instead of helping, they brought out their in-house broker--who immediately got loud, yelled aggressively, and started pressuring her for broker information she didn't owe him. He talked to her like she was doing something wrong by not using him, and the whole exchange came off as pushy and hostile. And the sales manager, who watched her sit there for half an hour, stood by watching that too, doing nothing. My wife actually had to call the manager out directly and ask if this was really how they do business. Only then did he bother to intervene and allow the test drive. She still drove the car, but only after being treated rudely, ignored, and pressured for no reason. If this is how they treat women who come in alone, people should know. No one deserves that kind of behavior at a dealership. We won't ever return to Car Pros Kia Glendale, and I hope management takes a serious look at how their staff is behaving. This was a terrible experience from start to finish. We'll also spread the word to as many people as we can across the major social media platforms. Awful. 0 STARS..... read more

After a nightmare experience at the Van Nuys Kia service department, Car Pros Kia Glendale is a breath of fresh air. I won't go into detail about what happened at VNK. You can read my review of them for those details. I spoke with Victor on the phone and he assured me that diagnostics would be a few hours at most, so I went ahead and made an appointment for this morning. I was greeted professionally and my concerns were addressed. Diagnostics took about an hour and repairs took another hour - all under warranty. Even though I live much closer to VNK, Glendale has my business from now on. read more

Everyone in the facility is very nice and warming, always a great help on top of that making sure I got what fit me the best no matter what my situation was. I always love recommending everyone here Ask for Grecia if you need help! read more

So grateful for Tigran Ter-Avagyan and Victor. These gentlemen are service advisors at Kia Glendale. I was due for an oil change and had a couple of other concerns. Both, Tigran and Victor expressed concern, and answered my questions with patience and guidance. They are a wonderful representation of Kia in Glendale. Thank you for your kindness. Veronica Zorigian read more

The way this dealership handles things is extremely unprofessional. I went to the parts department to buy some items, and the gentleman there asked for my phone number, then my VIN number,that's understandable and necessary. after that, I had to go through multiple unnecessary steps just to pay. I had to click and confirm several times, approve the charge, and then sign on the screen. On top of all that, he asked for my full name! And sign the receipt/documents at the end. Honestly, I was about to ask what kind of nonsense this is. I shop at places like Best Buy or Target and spend thousands of dollars and they never ask for my full name or ID just to make a purchase. This is ridiculous. I won't be coming back to this dealership for parts or for a car. Thank you for wasting my time. read more

My husband and I bought a beautiful glacial white pearl 2027 KIA Telluride HEV X Line SX Prestige yesterday! Selim was our salesman and did such a wonderful job! He made the entire experience an absolute pleasure. Ali did a great job in Finance making sure we had Lojack, accessories, and an extra warranty to cover all the electronics and other expensive repair items up to 10 years or 100,000 miles. Matt the manager made sure we were a very happy KIA couple. I loved how Selim put a red bow on the Telluride and took cute pictures of us! The entire team went out of their way to make this a great car buying experience! I would definitely buy another car here in the future. Maybe matching his and hers Tellurides! We absolutely love this SUV. It rides like a limo! Thank you Selim! read more

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Attention potential customers !!! This place is running shady practices i bought a 2025 new Sportage about 7 months ago when we agreed on a price the sells guy brought out the paperwork and as I was looking over it I notice an add on called pulse for 1,094$ I asked the salles guy what was this for he said it was a safety feature for her 3rd brake light I told him I didn't want it he said oh well it's already installed on the vehicle after some back and forth I settled on just getting even though I didn't want it but I felt like a had no choice so anyways long story short after driving around town I noticed my 3rd brake light didn't do anything different besides light up solid Red when the brake was pressed so I didn't think much of it so 2 weeks ago I brought my car to Kia of Glendale the place we're I had originally bought this car from to get its 1st oil change after making an appointment I spoke to the service advisor and checked in I mentioned to him that the pulse feature was not working and that it appeared that it had never been activated and if they could please check it out he said yes 4 hours later he comes back and said to me it was never installed to begin with so I paid 1094$ for something I didn't want in the first place just for it to never had been installed on the new car so I asked the salles manager for a refund and he was being a smart ass and refused to give me a refund and said all they could do is install the pulse feature but I don't want it I want my money back some one is charging labor for parts that are never being installed on the new cars I already reached out to KIA American done in Irvine I started a claim I will be seeking legal representation read more

Skip this dealership at all cost!!! long story in a short they basically adding to many optional insurance services in your vehicle price when you getting car and then when you want to cancel those optional services they said even if you cancel it's not gonna reduce your monthly payment even in the contract it's says optional insurance products cancelable anytime. But they added this optional services to the total prices of the vehicle cost even If I cancel it's not reducing the monthly statement. This is how smart liars are they by making contract in that way! Stay away to avoid get robbed especially if you are leasing car for a first time! THE MOST IMPORTANT THEY DON't explain this to you :) read more

I had a fantastic experience in the parts department at this Kia dealership! The staff was incredibly friendly, knowledgeable, and super efficient--they quickly found exactly what I needed and even offered helpful advice on installation. Made the whole visit quick and stress-free. Highly recommend! read more

I took my new Kia Telluride to Kia Glendale to address a loud rattle in one of my doors. Rodik Manookian in the service department took care of me, and was incredibly resourceful, professional, and kind. He exhausted multiple options to ensure the issue was solved. Can't speak highly enough of his customer service! read more