This organization, and particularly the person we worked with, Anne Rosenthal, is absolutely…read moreterrible. They charged extraordinary fees for doing absolutely nothing. It's hard to believe but we literally spent thousands of dollars with them for what ultimately was half a day of mediocre care. We're reporting them to the BBB and will look into other ways to hold this company accountable for gross incompetence and financially abusing families who hired them to help manage the care of their loved one, only to be met with severe incompetence on providing basic professionalism. This company charged hundreds of dollars and hour for Anne's "support" while she lacked basic competence. They ultimately charged us thousands of dollars to "vet" caregivers. They supposedly spent dozens of billing hours "researching", "vetting" and "training" caregivers only to come up empty handed with either no available caregivers or caregivers that didn't meet the basic requirements we asked for. The caregivers that did actually show up up were totally clueless to our needs. Their inadequacy was glaring. Anne and the company should be ashamed of themselves. Save your family the time, frustration, anger and money. Hire someone else.

I do not need their assistance. I have advised them of this numerous times and they continue to…read morecall me. It feels like harassment now. They are rude and call me by my first name and never identify their company when they call.

Finding Hillendale was the best thing we have done for our family. Since my husbands illness life…read morejust hasn't been the same. Then David (at Hillendale) recommended Rizaldi to us. Rizaldi has put a new life in my husband and he shows that he really cares. Rizaldi is always recommending exercises and things that can help my husband feel better about himself. Thank you does not say enough. Rizaldi has given my husband a better quality of life

Jury still out. problem with the industry is the turn overs. You cannot depend on one caregiver to…read morebe the one for more than a week. Then the errors on the company side are them sending people that are not qualified for the job and do not even meet the expectations of the contract you signed for. Those are managerial issues, not the faults of the caregivers. Problem is, the turn overs, companies do not see these caregivers for long. This is not a career but an entry level job for most of them. This is an industry problem though. And if you are paying for a service rather than hiring your own, you are paying for their payroll, staffing, bonding and insurance.

Spoke to Lindsay to set up in home therapy after surgery. She was receptive and informed me to…read morehave my provider send over the referrals. Not hearing anything for several weeks I followed up to check the status. The representative I spoke with told me she was unable to find my referral in their system. I then followed up with my provider who had sent several referrals in addition to several phone calls and messages. I'm trying to work on recovery and not entertain the stressors of going back and forth with misinformation from this company. I would certainly not recommend this company and judging from the other reviews this seems to not be the most efficient or dependable company.

An elderly neighbor was assigned to Bridge Home Health and she was so dissatisfied with their lack…read moreof staff, care and knowledge she is now having them discharge her so she can get a home health provider that will actually care for her. They're one and only physical therapist was never available because he is always traveling...Cayman Islands, Mexico, that's all he did was talk about his travels and refused to take her outside to walk. It's shameful how sheisters are getting into the business of caring for people. How is it our government doesn't require quality assurance for such facilities?

Ivy Park is a beautiful community. It was an impressive tour and I really liked Linda, the…read moreexecutive director. You can tell she is passionate about her community. Unfortunately, this community is out of our price range. It would be helpful if communities could be more transparent about pricing before scheduling a tour. As of November 2025, the fee for the most basic 306 sq ft studio was $5195/month, community fee is $7000, med fees vary but we were quoted $690-$920 (it's $23 per point), they didn't give me a quote for care fees, and the estimated price increase per year I believe was 7%-10%. If you can afford it, this would be an absolutely lovely community for a loved one.

My mom, brother and I were impressed with Ivy Park. We wanted to express our appreciation to Aaron…read morefor the awesome tour, to Cherell for being such a fantastic server at lunch and to Jorge the chef for the great food.

I like to compliment the home health nurse, Shiva Shadloo, RN who takes Excellent care of me after…read moredischarge from open heart surgery. I have never been a heart patient. I was diagnosed having a rare, quiet and non-genetically linked heart tissue disease. She guided me along and encouraged me to speak with my cardiologist as well as sending the attending cardiologist her questions; helping me to understand my concerns, side effects and benefits about heart medications. Her weekly visit helps me to stay positive and less depressed; feeling confident in self care. Just want others to know that home health visits are valuable, providing education and support for your self care at the comfort of your home; especially when one is not allowed to drive during healing period. Health Link is the place to look into when one needs support after being discharged home.

This agency had one of the highest ratings in the paperwork given to me at the hospital. We had a…read moremis-step on the intake but once Carrah was assigned my therapy went extremely well. My vitals were taken, I was shown the exercises, but what set her apart is that I was treated in such a compassionate way. I was not just a body healing from surgery. I was treated as an integrated person, recovering from surgery while all the daily stressors of life continued. My surgery was to relieve spinal compression, and it felt confusing to have some of the same symptoms as my nerves were waking up. I looked forward to Carrah showing up and reporting my concerns as well as my progress. The exercises helped to strengthen my body but I shared stressors that impacted my recovery and she patiently listened which made it possible to feel a sense of release. As I mentioned to Carrah, endoscopic surgery can be a bit misleading because you have less pain but your body has still been through surgery. I recommend Carrah highly. She is not only compassionate but skilled and experienced. I will think of her when I walk down to the far end of my street. I felt like I was walking with a friend and stopped to feel the wind on my cheeks and that I getting back to my life that I have missed. Kindly, Lauren

Sent all my personal information including medical diagnoses, medications and doctors to a physical…read moreaddress that is only temporary - sent 5 administrators to my home the first week and only 1 therapist. Seems like a scam

I was in a motorcycle accident last month and after being in the hospital for 2 weeks I was…read moretransferred back home and I was assigned Comfort Assisting Home Health and to be honest as my first home health they have exceeded my expectations with everything they have provided me to get back on my legs and be stronger! This is a family business and they make you feel like family from the beginning I can text the owner or sons and they get back to be faster than my own kids lol. I highly recommend Comfort Assisting Home Health to anyone and everyone for their own needs or for family. Thank you guys for all that you do.

Krista is an outstanding care manager for my sister. Her monthly visits are incredibly productive,…read morefocusing on whatever needs attention most--from scheduling critical doctor appointments to providing the motivation my sister needs for her daily activities. She is reliable, deeply compassionate, and knows exactly how to support someone living with mental illness. Our family is so thankful for her dedication.

This review is about our wonderful care taker Susan Rhoades. My Mom who is in her late 80s has been…read morebattling with dementia. My super Dad, who will be 90 soon, is the main reason she's still around and healthy. But he just survived a mild stroke and physically, he's not as strong as my Mom. As their children, we spent a lot of time helping them but with dementia, it's a very difficult and emotionally exhausting ordeal to handle. We were beyond lucky to have found J&M Home care service; especially Susan. Susan is a super bright lady who has a deep sense of compassion, empathy, patience and the knowledge of the disease. Within a couple months under Susan's care, both my parents' health have improved significantly. My Mom seems so much happier and those moments of her feeling frustrated and feared have reduced significantly. With My Mom's health improving, it has helped my Dad and the rest of us feeling so much lighter and happier. What special about Susan is that, even though my Mom speaks mainly Vietnamese and Susan speaks English, the love, care, understanding and compassion Susan has for my Mom overcomes any language barrier. I am so grateful for Susan and her heart. We are taking each day we have with our parents as a blessing. We pray that Susan will stay with my parents, especially my Mom, for a while. Sometimes, God sent an angel to us in a form of a beautiful and wonderful lady! Based on our experience with Susan, we highly recommend J&M Homecare Service to those who are looking for a trusted care taker to look after our loved ones!