They moved from main street here in Newhall to this new location…read more They brought their excellent service and friendliness there to the new site. It's worth the drive to go there- great prices too.

Mac's is the best! Nice people and very helpful. They always have what I need and offer great…read moreadvice. They have knowledgeable people to help with testing your water, fixing equipment, offering suggestions when problems arise.

Robert is awesome! He helped us with our pool filter fix and saved us hundreds with his knowledge…read moreand doing repairs in the store. We are so impressed and so thankful. The other pool guys wanted close to $400 for parts and service. Robert did it for less than $30 in the store. He only took money for the parts. We wanted to pay him more but he wouldn't take it. Don't go anyplace else! Excellent service. Great prices. Professionalism and courtesy.

Helpful staff and a good selection of parts on hand. Less costly than Mac's pool store on Main…read moreStreet.

Purchased our spa from this company…read more Purchase went smooth. Until they got our money. Once you get your spa delivered. You'll never hear from them again. Every time I call for help or service. The female that answers gives attitude and isn't helpful. She acts like you're interrupting her morning. Then says she'll call you right back then never does. Keep in mind. Even though your spa is under warranty. They charge a service fee of $200 to $300 to come out to your house and diagnose the warranty repair. So you're still out of pocket for warranty work. Would not recommend this company for anything. Shop where you'll get better service and a place that cares for its customers.

Simply Put: Avoid White Swan. They are scammers and liars. Aside from the fact that several…read moreemployees are borderline rude right from the start and act as though you are interfering with them watching their favorite TV show (read: annoyed that you ask questions), we extensively told everyone we spoke to there that we intended to place our hot tub at 105-106, before we purchased anything. No one told us this was not possible, and instead pumped us up that is was not an issue (it is in fact a Very Big Issue!). After installing the tub, we found out that the tub absolutely would not go above 104. This was not a small point for us and a very big part of our purchase decision, so for them to tell us "Sure! No Problem" again and again before the purchase was in fact a pile of Lies. When I later called them after the hot tub was installed to ask "how do we get it up to 105-106?" we were given a long list of absolute nonsense instructions that included - I kid you not - "Open up the circuitry and snip a certain wire - oh its easy - I just read about it - remove / install a certain resistor on your own (soldering??) - you can find directions on Reddit"... etc etc etc. All Lies, and most of these lies came from the owner Micah, who changed his story every time we spoke including "well I fully informed you that it could not be done (absolute BS - never happened)" and "well its a law in California to stop it at 104" - also 100% BS - there is No Such Law. I finally gave up and called other hot tub retailers to find out that due to manufacturers wanting the "UL" stamp on their products, they set it to 104 mainly due to hot tub installations in hotels and such where there is no way to know who is using it. One company - All American in Santa Clarita and SFV - sent a far more intelligent hot tub technician to our home where we discovered through his research and my own that the machinery inside the Artesian Spa was literally and permanently set to stop at 104, meaning 100% of the BS instructions from Micah etc were Never Going To Work even if I had been stupid enough to listen to his insane directions and - again no joke - start soldering resistors inside the machinery (No Effing Way I was ever going to do that). I had to call the machinery manufacturer to finally speak with someone who explained that the Artesian unit I bought from White Swan could only have the internal parts upgraded / swapped out (at additional expense of nearly $1000) to allow it to go past 104. I passed that info along to All American who promptly ordered me the parts and installed it. FYI, All American has a service fee of $125, as opposed to the White Swan service fee of $300 (big time rip off). This is all in addition to the original install including the White Swan tech leaving valves open so water was gushing inside the machinery upon first fill up. White Swan wanted to charge me $300 for them to "take a look" but I said F-No! and made it clear that this F-up was on them and they would fix it free. They capitulated and sent someone to close the valves that should have been closed on set up (we did not know about the valves). Their "Frog System" is also an expensive joke, with parts needing to be replaced often at a very high cost, and which you can only buy from their shop. It is no better than any other system, has more parts, has huge waste produced by these plastic capsules you constantly have to change, etc etc etc. Long story short I would never, ever recommend anyone ever buy anything from White Swan. We no longer even contact White Swan for hot tub issues and just go to the vastly more honest All American for all service matters who gets the job done fast and affordably. As I said in the start: Avoid White Swan completely.

The pool store is always so helpful when we have questions or need guidance. The same person is…read moreusually there on the weekends when we go in. They have a rewards program that you can link to getting water tests and it sends you reminders. The pricing can be a little high but when they do have sales, those costs are comparable to discounted pool stores.

The service is much better than it used to be. So I am changing my review to a much better review…read more The counter person was helpful and reminded me that I had some pool points or whatever they call them that I could use towards my purchase. I didn't even know they had that until he suggested it.

Can't say enough good things. Responsive, courteous, extremely competent. And very reasonable…read moreprices.

Was introduced to Steve's as part of a Pentair warranty claim. They kept me appraised of their…read moreETA. Friendly, courteous, helpful and very instructive without being condescending. They clearly know their stuff and gave me great advice and the benefit of their significant experience. These guys are now my go-to pool and spa experts and would refer them to anyone experiencing issues or wanting to take the work out of maintaining a pool. Well done Steve's!! See ya next time!

I had an amazing experience with Mike. From start to finish, I needed all my equipment replaced as…read moreit was all stolen day after I moved in. Mike showed up quick to give the most competitive estimate on top of line energy efficient equipment. The install was done in one day and he helped me replaced my pool lights and had my pool brought back to 100% for no extra charge at all. Amazing honest company! Highly recommended! Thanks Mike

Mike has taken care of all of our pool service requirements for years and we couldn't say enough…read morewonderful things about him. His response to our needs was always exceptional. We have now sold our house and expect that the new owners will continue with his excellent service. Thank you Mike and Manny!

I couldn't be happier with the service and repair I received from Justin and Spa Pros. Justin is…read moretruly knowledgeable and honest, and fully explains the work needed and the cost. My old hot tub with its new control system is humming away and feels new. So worth the cost and so glad to have found such an excellent company and such competent staff.

Co owner Justin was competent, fast and friendly. Misty at Spa Pros is a great interface between…read moreoffice and the technician and kept me informed all the way. This is a great company to work with! Jeff S

We couldn't be happier with our pool and the maintenance service. Jason was incredibly responsible,…read moredetail-oriented, and truly a perfectionist throughout the entire project. His team was professional, knowledgeable, and made the whole process smooth and stress-free. The quality of their work exceeded our expectations, and their ongoing maintenance service has been just as impressive. If you're looking for a pool company that delivers exceptional workmanship and outstanding customer service, I highly recommend Jason and his team.

Jason and his team built our dream backyard. We've been enjoying our pool for a year now. I wanted…read moreto give it some time to see how things went after install and maintenance, and I can say that I wasn't disappointed. Jason built our pool during Covid in 2020-2021. There were a few delays but nothing that wasn't unexpected or understandable especially building a pool during Covid. The project it self turned out fantastic! I've been fortunate enough to have gone through 3 prior pool builds and Jason was the best. We also have Jason and poseidon maintain our pool. The pool service and quality of work is top notch. They will always let you know if they need to change the day or time and I never need to worry about my pool maintenance at all. We hired Jason because you can tell he enjoys what he does and the people he hires are top notch. We got to know his crew and they were great to work with! Jason and his team built our dream backyard. We've been enjoying our pool for a year now. I wanted to give it some time to see how things went after install and maintenance, and I can say that I wasn't disappointed. Jason built our pool during Covid in 2020-2021. There were a few delays but nothing that wasn't unexpected or understandable especially building a pool during Covid. The project it self turned out fantastic! I've been fortunate enough to have gone through 3 prior pool builds and Jason was the best. We also have Jason and poseidon maintain our pool. The pool service and quality of work is top notch. They will always let you know if they need to change the day or time and I never need to worry about my pool maintenance at all. We hired Jason because you can tell he enjoys what he does and the people he hires are top notch. We got to know his crew and they were great to work with!

We are beyond happy with the beautiful pool Thomas Pools created for our home. It's truly…read moreeverything we've ever wanted and more. The entire team paid attention to every detail we asked for, and the final result exceeded all of our expectations. They were incredibly patient throughout the whole process and took the time to explain everything clearly so we always felt comfortable and informed. The project felt smooth from start to finish, and we always felt heard. A special thank you to Aaron from Thomas Pools, who made the entire experience so enjoyable. He was fantastic to work with and made the process fun and stress-free. We couldn't recommend Thomas Pools more and are so grateful for the amazing space they created for our family!

We couldn't be happier with our backyard transformation, thanks to Ron and Thomas Pools!…read more From the very first meeting, Ron impressed us with his deep knowledge, warm demeanor, and genuine excitement for our project. He listened closely to our ideas, offered expert suggestions, and treated our backyard like it was his own. Ron is incredibly detailed--he anticipated issues before they arose, communicated clearly throughout every phase, and made sure we were informed and confident at every step. The final result blew us away. Our backyard is now a beautiful oasis, complete with thoughtful design touches and top-tier craftsmanship. Friends and neighbors have already commented on how stunning it looks--and we owe it all to Ron and the fantastic crew at Thomas Pools. What really sets Ron apart, though, is his kindness. He treated us with the respect and care of a close friend. He always made time for us, responded promptly to any questions or concerns, and genuinely wanted us to love the outcome. We can't recommend Thomas Pools--and especially Ron--highly enough. If you're dreaming of a backyard remodel, you'll want Ron on your team. Honestly, he's not just our pool guy anymore... Ron has become part of our family. Thank you, Ron and Thomas Pools.

We love our pool guy Kevin! He knows his job and he is very responsive when we text him for an…read moreemergency cleaning or asking for help with the pool panel.His monthly fee is fair for the work he does.Excellent customer service!!

KBM pools is the best pool service I have experienced. I have other pool service companies that…read morewere unreliable and lie about if they showed up. Not KBM pool service. They are reliable and they show up every week like clockwork. Pricing is very reasonable as well. Especially with pricing of everything going up. I even texted the owner on a Sunday one weekend, and he was quick to respond within minutes. Very satisfied with their service.