Best customer service ever!!! Following a bad experience was another tow company this one was a…read morebreathe of fresh air. I felt seen heard and valued Thank you!!

Another satisfied customer. Professional reliable service done right the very first time.read more

I agreed to pay $3800 for the repair (new cat + cat protection plate cover) on the Prius I…read morepurchased for $5500. I didn't realize until after the part was in the vehicle that I was essentially purchasing the premium OEM (Magna Flow brand) version of the potential catalytic converters I could have installed, I asked them for the part number and after visiting the website of the manufacturer, realized they applied a significant upcharge. Personable and good customer service, it was damn expensive though.

They were supposed to recharge my AC Freon to 500g but only put in 193g. I found out after I went…read moreto the Kia dealer to have it assessed because after over a month of trying to work with Tony's my AC was still blowing hot. Kia did the diagnostic and found only 193g of Freon had been added. Tony's was very difficult to work with, and I also found they were persistent with having my review deleted from another major platform, when all I am doing is posting my honest experience with receipts/proof attached. Do not recommend this place at all.

Tony has worked on each and every one of my foreign cars. I can't stress enough how much I trust…read morehim. He is always honest, and will explain in detail how something works if I don't understand. My Audi, VW and now my MINI Cooper S have all benefited from his expertise!

Most excellent private mechanic, a local legend amongs owners of Volvos, for example.read more

I showed up at about 8:40 to drop off my car, per instructions given when the appt was booked over…read morethe phone. Door was locked and no one was answering when I knocked. Phone went to voicemail. Waited at least 20 min - nothing. There was a key drop, but I had never been there before and hadn't done any paperwork yet. Oh well, on to the next shop.

He helped us out at the last minute when our car was having issues. He was very thorough and filled…read moreoff all of our fluids and did a full inspection on top of fixing the main issue at a very low cost. You should definitely go to Yale Motor Works.

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.

We have had nothing but positive results from Annex Auto Repair. They are honest, reasonable and…read moreefficient. Dawn and her crew are the best.

My trusted long time mechanic closed his business this week, forcing me to find a new shop. My…read moreneighbor recommended Annex and when I saw the 5 star average I knew I found my new place. Plus its less than a mile from my house and they open before 8am, which makes for easy car drop off before work. Friendly service and a clean, organized shop were also positives. Got a simple oil change today on my 2021 and will definitely be back as any car need arises.

I had an issue with my exhaust, someone recommended Accurate Auto Repair and I brought my car…read morethere. Bill accurately diagnosed the problem and explained it to me clearly. The repair service was efficient and the pricing was very fair. I will definitely be returning for future car repair needs.

Referred here by our new mechanic - very friendly and communicative, reasonable and timely work…read moredone on our exhaust.

Excellent experience dealing with Bruneau's! I'm in California and helping my elderly brother get…read moreservice in Connecticut. They did a quick evaluation, contacted me promptly and allowed me to do research on the alternatives. They held the car at their business at no charge (no storage fees) while I contacted the dealer. They are professional, responsive and very open and honest about their recommendations. They looked out for me and answered all questions with integrity. The BEST customer collaboration I have EVER experienced. They are a 10!

An excellent and Honest car repair shop that reminds me of the good old days-…read moreGreat work with very reasonable prices

On a rainy day in New Haven, I was late for work and, against my better judgment, I drove my '04…read moreCRV through what looked like a shallow puddle and ended up being, for all intents and purposes, a lake! The interior of my car became flooded up to my ankles. I drove around looking for a place that would hopefully be able to at least get the inside dry so that it wouldn't start to stink in my car. I happened upon One Stop, and instead of making me feel like a jack@$$, which would have been well-warranted, they were very helpful and vacuumed out the interior of my car. The floor mats needed extra time, and so they offered to hang them up in the shop for a couple days free of charge. Upon my return to pick them up, I brought the guys some coffee, which is nowhere near enough to thank them for their kindness. In the future, I will most definitely be taking my car to One Stop for repairs. Thanks, guys! I've attached a "before" picture for your comedic entertainment.

I went to one stop the first time back in 05 with an Audi a6 that was making a horrendous noise…read morewhen I turned the wheel to the right. I remember I left it with Bill and went away on vacation for two weeks. I got back to an unanticipated $100 bill for something very minor. From that day on I have never gone to another mechanic. His work is always nose on and he's always been honest with me. I can't speak high enough and give enough praise to Bill and One Stop. Being a Realtor who puts 40k + miles a year on my cars I have been there quite a bit.

My fiancé and I did a lot of research on mechanics in the New Haven area, and we decided on Mike's…read moreAuto Clinic because they were recommended from Yale's student handbook. Also, we called multiple shops and this one was the most reasonable in cost estimates. Out of all the shops we called, John was the most helpful and sincere over the phone. Most importantly, John listened very carefully to our questions, concerns, and ideas. We told John that our car smelled like gasoline and that we needed to find and fix the possible leak. Unlike other shops, John expressed concerned about gasoline-related hazards and our safety. Also, Carlos was nice to us and helped us set an appointment. So after setting an appointment, we brought our car in the morning and met John. John treated us like family from the start. He was very friendly and honest. Right away, he looked under the hood and explained to us what the problem was. He was patient with us and described fully what our issue was and what are options were. We needed to replace the Fuel Regulator. John tried to make it cost-effective for us and gave us a reasonable price. Although they had to order the part from Bridgeport, John got it quickly and worked on our car promptly. Our car issue was resolved and we are extremely happy! For future issues, we now know where to go. We strongly recommend Mike's Auto Clinic.

I recently moved to Hamden and Mike's Auto Clinic was recommended to me when my car wouldn't start…read more Unfortunately, they failed twice to repair it. Mechanics make mistakes; I get that. But failing to give explanations, return my calls, or lock my car overnight (I walked there when I had heard nothing all day and discovered the shop closed and my car unlocked in their parking lot) and then to ask me for cash, is all to add insult to injury. Finally, after having my car towed there for the second time, as arranged the day before, but hearing nothing 24 hours later, I called and was told simply and directly that my car's repair was "not a priority" for them. I understand that this shop has been beloved in Hamden for many years, but unfortunately something or somebody there must have changed. I would never have been disrespected like this at home in Ohio and I am starting to regret moving here.