Middlesex Auto and their partner shop, Tony's Auto Services, were life savers on a recent cross…read morecountry trip. After driving 12 hours the previous day, I knew I needed my SUV looked at before another 12 hour day. I arrived just after 7AM, and Javi (at Tony's) was gracious enough to take a look even though their schedule was packed for that day. He determined my wheel barrings needed to be replaced, and brought me directly into the shop/under my vehicle to talk through a few issues and things I should be watching out for (knowing full well any future repairs wouldn't go to them as I'm obviously from far out of state). When the owner came in, he talked me through my options and squeezed me into his second shop to actually get the work done. He ordered the parts and offered to drive me to his other location (which was unneeded but appreciated), and they were expecting me and immediately got to work on my vehicle. The receptionist quoted me 3 hours and offered to drive me up town to kill time along their main street. I again declined but spent some time wandering up there, got a great breakfast, etc. After 2 hours she called and said she'd put an additional mechanic on my vehicle to save time and that it was ready. They even knocked off the additional cost of labor even though it still took the same (or more) man hours to actually complete it! They made further recommendations like replacing my tires (again, knowing they wouldn't benefit from it), and were very honest about what could and could not wait. Middlesex and Tony's fully took care of me, working me into their already too-full schedule, got me on the road, and I was able to finish my trip to see my family. Their honesty, workmanship, and desire to truly help people was very apparent, and I would recommend them all day long.

I agreed to pay $3800 for the repair (new cat + cat protection plate cover) on the Prius I…read morepurchased for $5500. I didn't realize until after the part was in the vehicle that I was essentially purchasing the premium OEM (Magna Flow brand) version of the potential catalytic converters I could have installed, I asked them for the part number and after visiting the website of the manufacturer, realized they applied a significant upcharge. Personable and good customer service, it was damn expensive though.

My brake lights were out. Thought it would be an expensive electrical issue. Turns out all the…read morebulbs blew at once. Fifty-five dollars and one half hour later and my beloved 2006 Honda CRV was safe to drive again and I was back on the road. No appointment needed.

I was recently involved in a minor collision and was referred to Sabo for repair. I was visiting…read morefrom out of town and was interested in getting the repairs done before I returned home. The staff at this shop could not have been more helpful. They made sure they would be ble to complete the job in the time they promised. They continued to update me on the progress and continued to assure me that the work would be completed on schedule. They followed up to be sure I got the texts when the car was ready. When I picked up the car the work was done well and the car had been detailed and was spotless ! I have nothing but praise for this business

Supposedly ran every test the could on my car but couldn't find the problem. Wouldn't watch the…read morevideo of what my car was doing, so he could see since it wouldnt happen when he was in possession of my car. He gets offended when you try to make suggestions. Will talk over you if you don't have a male accompanying you. So Joey from briarwood decided to aggressively call my phone because I left an honest review. The diagnostic that was supposed to be free is all of a sudden $100 because he didn't like my review. I was going to pay him anyway. No big deal. It was never about the money, i just want my car fixed by so called mechanics. Never in your life call my phone talking crazy to me as if you're doing me a favor when I was attempting to support your business. Do not go here people. He's a drama king. Ladies always bring your man here because he's never as brave talking to men. I witnessed it firsthand

A bunch of crooks they take your money,and dont finish the job.took my car for muffler…read morereplacement,took my money they dont put gasket for the connection to catalitic convertor took car back,joy told me i have to pay extra to put the gasket,stay away from this place.

Just had my Dodge Grand caravan transmission done. They were quick & prompt. Several friends…read morerecommended going there because they stand by their work with warranties. They explained everything that was done which was awesome. highly recommended.

Whole experience was very good! They were friendly and professional. I believe they were honest of…read morewhat was needed to fix my car. He was able to do the repairs that same day.

They had my Subaru car for over a month and a half, stringing me along, telling parts were coming…read moretomorrow. After all that time, they finally took it for a test run and said it needed a wheel hub ...they said it would be another 1K on top of already 3.3k that was already a few hundred over the estimate. In the meantime was using my backup old Ford that had gotten a flat tire...they charged me another 1.9k, $500 over what I expected to pay. To make things worse they damaged something on the truck, as when I would go backward to the right, I would feel a rubbing or grinding. Also, the steering wheel became loose and really shaky. The next day, it began to sound like the brakes were going as they began to grind, when they were hardly used and newish brakes. Going down a small incline, the breakline popped. They took no responsibility for it. I had another shop tow me and repair the damage they did. Finally, I picked up the Subaru, I drove two doors down, and the battery light went on. Now, the battery and brake lights go on as the headlights dim, and the security alarm is set off uncontrollably, not being able to turn it off or turn my car on, leaving me stranded in the Shop Right parking lot. I had to use a hack that another garage told me to do, because Classic Coach doesn't return a call an hour after I picked the car up, nor ever, not the next day. As classic ...the wheel hub still isn't fixed, but I don't want them near my car, and I'm taking it to a different garage that fixed the truck that Classic Coach broke and charged me for. On top of all this, I had to rent a car for one week. Classic coach replaced the radiator but did not put any antifreeze or coolant in the reservoir, foutunately I discovered it because I popped the hood as the car drove terribly. The male mechanics in the shop are very honest, as I had money and valuable things there that were not touched. I especially would not recommend them if you are paying out of pocket and you do not have deep, deep pockets. I dreaded dealing with a woman by the name of Lauren, who is in the office, who I found to be pushy, insensitive, and controlling ( would not let me talk to the mechanics who worked on my car, insisted that I buy road-only tires for my truck that goes off-road at times, and she exhibited other strange behavior).

I brought my van to be repaired after an accident. After they completed the work, I went to pick it…read moreup. The front end parts were not aligned properly hood corner panel and wheel, trim. They kept it another day made the corrections. The next day I went to pick it up. The engine was making noise. The mechanic came out and said it was air in the transmission lines it will work it's way out. Well it didn't. I took it to my mechanic, and they found that they did not replenish the transmission fluid and it was down 2 1/2 quarts of fluid. Then I took the van on vacation while on the road the check, engine light came on. Brought it to the neared dealership to check the code and found there was a cooling fan for the transmission not working and it's wire harness not connected. Also wires going to a computer were loose. I cannot recommend them.

Excellent service with honest pricing. Mechanics are superb and diagnosed vehicle with expert…read moreprecision

My mom went there because her car has a clogged catalytic converter her quoted her $3,000 place…read moreuse to be good now these fools wanna scam women who come in thinking they know nothing wouldn't recommend

Gary and his associates were super down to earth, kind, responsive, and helpful which is exactly…read morethe type of customer service you want to have when you need your car towed.

I can't thank Nelcon Service Center enough for their outstanding support after my son's major…read moreaccident. From the moment we brought our damaged Infiniti to their shop at 302 Maple Ave, their professionalism, kindness, and attention to detail were exceptional--just as many local customers have experienced, praising staff like Eddie, Nick, Earl, and Chris for their honesty and helpfulness Customer-focused: They went above and beyond not only to repair the car but also to coordinate with Progressive Insurance, providing all necessary documentation promptly and clearly. Their office even offered to help contact our insurance provider to ensure the claim was processed smoothly. Compassionate and respectful: Dealing with the emotional toll of the accident was hard on my son, but the staff were patient, empathetic, and always professional--treating us like people, not just another job. Efficient and thorough: They inspected the vehicle carefully, identified every issue related to the accident, and kept us updated on repair progress. They took time to explain each component's condition and repair options step by step. Neighborhood reliability: As an AAA-approved service center, they're known for offering a 10% labor discount and dependable service--further reassurance that we were in good hands I highly recommend Nelcon Service Center to anyone in the North Haven or greater New Haven area who needs accident support, vehicle repair, or just clear communication with insurance companies like Progressive. Their honest, courteous team made a stressful situation far easier to manage. Big thanks to Eddie, Nick, Jamie, Chris, and all the staff for treating us with care and professionalism.

These guys have gone above and beyond for me and my car needs. Those like Steve, John, Craig, and…read moremany others that work there are humble and honest. I don't trust people to work on my vehicles generally, but these guys are the only exception. Highly recommend.

The service is excellent and they are so honest. Best place around Milford for car…read morerepairs!!!Highly reccomend!!!