I was really impressed by this Hilton. The lobby and parking garage was super clean. The rooms were…read morevery spacious and comfortable. The housekeeping staff were super friendly. If I had any complaint, the couple of times I talked to the front desk, I found them hard to talk to due to a language barrier. For instance, I let them know their EV charger was no longer working. The guy I spoke to couldn't comprehend I was merely just letting them know, instead he thought I wanted someone to do something about it right away. He oddly disappeared and I never saw him again. It was just awkward. This Hilton is great though. Great rooms, great location, clean, and close to everything.

Clean, friendly and helpful. Great location and a wonderful place to stay! Food in the lounge was…read moregood, great restaurants near by.

Front desk service was excellent. Courteous and diligent to meet all our requests during our stay…read more New furnishings, well maintained rooms, very clean, comfortable beds. With a mini kitchen, the suite resembles a business extended stay. Great location ~ within close walking distance to a couple shopping malls, grocery store across the street, a couple nice Italian and ramen restaurants with a couple blocks. Chica San Chen bubble tea shop downstairs next to the lobby! Complimentary breakfast was the usual but relaxing mornings with plenty of comfortable seating with window views. The pool and sauna was clean and fun to unwind in the water for this winter stay.

We drove in from Seattle on a Friday in June 2025. After dealing with an idiotic border control…read moreagent who said my claiming Burnaby is part of the Vancouver greater area was synonymous to stating LA was part of San Francisco, we were ready for an easy check-in. And at the Element Vancouver, that is what we got. "Welcome you two to the Element Vancouver", no haggling over small details. We found our way to our room quickly, and soon appreciated the Element's proximity to Burnaby's many restaurants. You do realize that you are effectively in a major city, with ambulances carousing down Kingsway seemingly at all hours, and the elevators seemed to take forever to 'latch on' to their destination floors, but overall the experience was a positive one. Front desk staff friendly and able to provide with extra supplies. Free breakfast had plenty of fixings, and we had a friendly lady named Crystal give us some of the details of the building during one happy hour. The pool was nice, if a bit overrun by the hockey crowd on the Saturday we were there. Otherwise there were plenty of resources, and the washing and drying machines kept us from having to do laundry on our trip back to San Francisco. Well done, Element Vancouver!

As others have pointed out, this is definitely a motel. And for the price, I didn't expect that…read more We were having a hell of a time finding a pet friendly room available in the area, so we took what we could get. The lady at the front desk was very friendly. Our room was easy to find, but the parking lot is TIGHT. Be cautious if you have a larger vehicle. One thing that really irritated me - they advertise as pet friendly, and when I called to book, I specified that we needed a pet friendly room and was happy to pay the pet fee. When we arrived, we found that all the grass on the property had been ripped out - maybe they're updating it or something, I don't know. but they really should mention that. It was a real pain finding somewhere for my dog to do it's business - our options were a) in the parking lot or b) in the dirt. I just wish they had mentioned that there was no green space available. Oddly enough, the BEST part of our stay doesn't even exist according to their website. In the FAQs for the hotel it says that there is NOT a pool onsite, but there is. It is an outdoor heated pool and it was INCREDIBLE. The water was so warm, it was really lovely to float around in for a bit before bed.

Very friendly and helpful staff all around. They went out of their way to make sure our 2 day stay…read morewas pleasant. Room was comfortable and clean. Definitely not a hotel in the true sense, but far less costly than interior Vancouver stays. Great breakfast as well. Would recommend staying here, especially if you prefer to avoid the crowded, more expensive hotels.

Excellent location, right in the heart of the metro district. Many shopping and restaurant options…read morewith walking distance. The hotel is a little dated but very clean. Employees are very friendly and helpful. They are very knowledgeable about the area and provide great recommendations. The breakfast is standard HIE fare with a few additions like congee and a very nice selection of fresh fruit and relish tray. The outdoor pool is very nice! There is a Starbucks on one side and a Tim Horton's on the other. Plenty of caffeine nearby for those of us who need to remain caffeinated. Shopping is connected by a skywalk, super convenient.

We have stayed here a couple of times now and the location is great, easy access to the mall,…read moredining and skytrain. They offer free parking and a decent breakfast, which is super appreciated. The staff is stellar and we have only encountered very accommodating and friendly people so far. The drawback for this location is the noise factor, it's facing the train and even rooms in the back have constant train noise. They do provide complimentary earplugs, which is a great idea and more Hotels should really do. We are definitely going to book again if we plan on coming up, it's a good value for the amenities and area.

Recently had a three night stay here during a little getaway, vacation and thought this is the…read moreperfect place to stay! Prices are very reasonable, the property is very well maintained, attractive, and clean, and all staff members we encountered were over the top, friendly and helpful. There are several places within walking distance to eat, such as a Starbucks, a white spot, a little coffee place right next-door, as well as a burger restaurant attached to the hotel. There are also cute little puns written in various places around the hotel that made me laugh.

Super cool hotel pretty close to everything we wanted to do and see on our visit to Vancouver…read more Our young guest loves it immediately due to this little duck hunt she had to engage in upon arrival. She loves the duck so much we asked the manager if we could purchase it when we checked out. He actually gave her that one and allowed her to pick out another one! That's amazing customer service. The room was clean, well stocked and quiet--wick is a must when traveling. Anything we needed they had. Comfortable beds, warm blankets and a powerful shower. Loved it. Needless to say, we will choose this hotel on our return trip.

Our room had a balcony and faced the mountains with a nice view, which you should request--it was a…read morefree upgrade. The trade-off is that traffic on the nearby Trans Canada 1 can be somewhat noisy at night. Located on Boundary Road marking the boundary between Vancouver and Burnaby, with a Starbucks, Wendy's, and Walmart within easy walking distance. A few cigarette burn holes in the worn bed covers but no smoky odors in the room.

I think for the price of $60-$70 per night I really have no complaints. I can only speak for…read moremyself, but my room was very clean and the cleaning service did a really good job. I didn't find anything dirty or any broken electric outlets or anything. It's got all the basic necessities - clean bed, a tv, a desk, working microwave, wifi, and clean bathroom. I would add that there's no hairdryer or iron, but again those are the premium items that make hotels expensive, so I think it's unfair to hold such a high standard when we are paying such a low price.

Marriott's are always my go to hotels. The lobby of this Delta hotel is very nice, with large…read moreceilings and colors. There is a casino that is connected to it, which has a bar and buffet restaurant. On a Monday night, there were a good amount of people there. The hotel has an outdoor hot tub and indoor sauna that closes at 10pm. The gym has dumbbells, 2 treadmills, and some machines. Gym is open 24hrs. Hotel staff is very helpful and friendly. I think I expected the room to be a bit nicer considering the lobby is so nice. Rooms were plain, had a mini fridge, no microwave. Bed was comfortable. Bathroom was small, and door barely swifts past the toilet. Location is close to the mall, restaurants, drive into downtown. I do appreciate not having to pay for parking.

I'd give this hotel a 3.5/5. It's not a bad location if you're driving as it's just off the #1…read moreHighway, a 5 minute drive to the Amazing Brentwood Mall and there's free overnight parking for hotel guests. Atlas Steak & Fish is a part of the hotel and is a good dining option. The hotel is connected to the Grand Villa Casino. The lobby is nice with high ceilings and a Starbucks. I've stayed here a few times and reception is always friendly and accommodating. Rooms are clean and comfortable but the washroom feels outdated. There was an issue with the AC, but we called front desk and they immediately sent a maintenance person to our room to fix it. There's a small 24-hour fitness centre and a hot tub, but there's no pool or sauna at the hotel.

A small cozy boutique hotel by Queensborough landing…read more We chose this hotel due to its proximity to the Queensborough outlets & Starlight Casino - both within walking distance. When we arrived it was late and the door was locked. We called the number & Rebecca came to help us. Despite the late hour, she was super friendly, funny and helpful ! She gave us an info package and keys - yes actual keys ! To both the hotel ( for when it was locked ) and the room. We stayed for a few days and moved rooms a few times. The king bed rooms were colourful and had both fridge and microwave. We got it for a really good rate. It's a no frills type place, but it's clean and quiet. Staff is friendly. If I was in the area I would stay here again.

This hotel is low key. The entrance is in a plaza. It's easy to miss it. There's an American…read moreand Canadian flag in the front. The front door is locked and you have to call the front desk to ask them to open it. Or if they see you they will let you in. I was immediately greeted by the friendly staff and welcomed. Check in was easy and seamless. The front desk people explained everything clearly. There's a code on the door to get in and out. Parking is at the back, It is safe with plenty of lights and cameras. I left my luggage in the car overnight and staff said they have not heard of any incident of theft. I parked my car close to the entrance as well. If you are not comfortable leaving your belongings in the car then you can bring it to your room. I had a very heavy luggage that's why I didn't feel lugging it around in a flight of stairs. No elevator by the way. The front desk is open until 12 am. There are 2 complimentary bottled water in my room. There's free refills beside the front desk as well as free snacks like popcorn, banana, pop tarts, hot tea, etc. The room is clean and decent. It is simple. Room comes with cable tv, small fridge, microwave, and steamer. Next door has a gym and I believe for hotel guests there's just a $5 fee to gain access each time. Nearby there are 2 pizza places, and a sushi restaurant. You will need a car if you want more options to eat or coffee. I'm giving this five stars for what it is, clean and friendly service by the staff. Of course it cannot be compared to five star accommodations but for something inexpensive and short stay, it is worth considering this option.

Hotel is dated and worn down. The in room tv service wouldn't work (channels had no signal or…read moreinterrupted coverage with static), when asked for resolution, the hotel simply said they were resetting the system. It never worked so for 3 nights we had no tv.

Ugh... Booked here cuz everything else was sky high (…read moreFairmont Pacific Rim was 3800$ US which is 4995$ Canadian FOR ONE NIGHT !!!! We got here and checked in. They are a somewhat dated "all suite hotel" we had booked on Priceline so the room we got was a Queen suite. My husband joked around about it being our anniversary ( last weekend it was - and we stayed at the JW Merritiot I can't imagine staying here for anything other then necessity ) She gave us our keys and a old, slow, rickety elevator took us up to the second floor. As soon as we walked in the room reeked if smoke of some sort. As I have allergies, asthma, and had just signed a form stating I would be fined 200$ for in room smoking - we turned around, went back to front desk and asked for a different room. She mentioned that we could upgrade to the King jacuzzi suite for 30$ extra. We decided to do this. However she misunderstood and we got keys to another Queen suite in the second floor. This one was way worst then the first. It smelt like an ashtray. My throat got sore and my allergies started up. Once again we returned back down to the desk and just said upgrade us please ! The King suite on the 4th much better ! The hallways had some nice glass designs throughout. The carpets were also new that were going down the hall. The rooms did appear to be renovated. And It didn't smell like smoke, and had a bigger bed although the "Queen" looked more like a double and the "King" more like a Queen. When you walk in, there is a small sofa and table. There is a sink across from it as well as a fridge. There may of been a microwave as well but I wasn't looking. The bathroom had a jacuzzi tub. We were expecting a jacuzzi in the middle of the room, so it was a slight disappointment but the towels were big and fluffy. The room had fresh paint, and the furniture looked to be newer and more modern. However the TV wasn't very big, and they desperately needed to replace the carpet, drapes and smoke detector. You could tell at one point they had been smoked in heavily because of the yellow discolouration. Our room over looked the outdoor pool & hot tub. We were told they were sold out since May, but I found that hard to believe since we had been in 3 unoccupied rooms and there were only 2 people in the pool. We slept in, and check out was at noon, but they never called the room until one or so, then gave us another 45 m to get ready, pack and leave. This was appreciated. Rachel at the restaurant was super nice. But I'll save that for the restaurant review.

We had an amazing time at the Casino. We arrived and played craps, enjoyed the live music being…read moreplayed, and we were able to get a seat at the bar for dinner. We ate a steak and fries dish that was yummy. The music area was super full, and looked really fun, but mainly standing room. Luckily we found seats at the bar. We enjoyed our visit.

Used to be SO much better !…read more So many of my favourite games are gone. Replaced with the same interchangeable ones that are boring and don't pay out well - if at all. Better places to go but it's fairly close so ya I'll be back.