The compassionate team provided a reassuring presence for anyone feeling anxious about the outcome of their appointment. The staff during my scan were courteous, professional, and easy to connect with. Although my appointment was scheduled for 9:30 AM, I only waited around 20 minutes before being seen, which is quite reasonable given the busy environment. Overall, I am extremely satisfied with the care I received at SimonMed. read more

I am on MediCare with Unitied Healthcare. There is no deductable for either. I just tried got a bill with NO INVOICE or reference information. I call the billing department and 3 times this morning. What I got was NO INFORMATION other than that a deductable was denied. My question is by WHOM? I have no deductable. Is this just another scam except time they are trying to get money from people on Medicare directly. Each of the three phone calls I made ended with me bing placed on hold and after 10 minutes or so the call was disconnected. read more

Prepared yourself to wait long hours in the waiting room. The amount of people is overwhelming, the staff is not friendly, they are in a hurry behind their computers, you can't even see their faces when checking in. They take more people in a given day than their technicians can handle, they are always running late. The chairs in the waiting room are very uncomfortable, poorly chosen for people who have to wait long hours. They have a TV but it seems to be broken, it's off. I suggest looking for another place if you are not willing to spent a day to get an MRI or Xray's. As for me, I don't intent to ever return. This experience was too negative to ever return, 1st and last! read more

The service and attention to the patience are Fantastic God Bless you all. The employers treat me like a human being, with courtesy and Kindness. Something that we need always read more

SimonMed - Diagnostic Imaging Near Me - Poinciana, Florida

I'm Not going to lie, the technicians are very nice , the office in the Back is clean and very nice staff , it is a completely different experience. "But when you talk about the front desk personal, yesterday the one that was sitting on the right when you checked in, her attitude is like " you like it or Not " it is what it is and I don't care, Not a welcome, not a good afternoon! Now why I am this way!! and I'm very professional with my patients and have enormous respect and empathy for all of them! Yesterday I had it. I have come here three times and the last two times I've had a bad experience. They know that You need this, so they treated you wrong, they don't care about you, they don't care about how worried you are about your health because what I need to have done it is a serious matter and concerns me because I have to have it done on time to be able to act fast !! and I'm talking about the front staff. There is no manager that can actually help, there is no person in the front that will convince you that they feel bad for what happened! They don't care if you left work and got there and one of your appointments was canceled because the technician just had an emergency, there is two of them and couldn't accommodate the patient that had the appointment at the time of the emergency having two technicians that actually have time from one to another, They make you do the two appointments that I need the same day, and it's hard to find a day for it because my line of work and I can't lose any time because every time I take off , there is a patient that can't be seen! I care! This office don't care, the front desk don't have respect and empathy for you, there is a lot of people that come to SimonMed in poinciana because it's is convenient, but the lack of respect for your time when they messed up it's very UPSETTING!!!! There are other places to go, Just because it is convenient, it is Not for you. If you have other choices, don't go to this one, I just read other Reviews and there is many that have had similar experiences with this Poinciana SimonMed. I didn't read the Reviews before because it's literally 15 minutes from my home and because it looks great I choose it. "My money will go to the place that will make me feel comfortable and happy before the pain that comes with this test that we Woman have to do !! Think about it if you are reading this, you are paying for services, you need to be treated right ! read more

First time, even after sending in online all in of insurance cards and brining in handwritten prescription procedure and Medicare ID;s needed - couldn't find me on the computer. Rescheduled could not see new appointment they set up for me day before. Third time. procedure required an IV and tech missed vein twice and then STILL could not complete test because couldn't verify if port had metal?? Was undressed in provided grown and barefoot. FLOORS are gooey and sticky - standing room only FYI in waiting area. Filthiest medical establishment I have even been in in 60 years. RUN from here or you will get ill. Poinciana is a pit now and this is one more reason why. read more

Don't go here. It took me three visits to get a simple chest Xray. There were 5, 10, and 25 people waiting on my three visits, and twice they told me it would be 45 minutes, although I had an appointment. The second visit, they said they were "full" for the rest of the day and could not take me. They said they had 2 Xray technittions, and both had 8 people waiting. I said there were only 10 people in the lobby. They responded that people were waiting in the back. This was a lie. On my final visit, the Xray technition said nobody waits in the back. read more

Horrible service. You check in online with all your info then they make you fill out the same paperwork. Then they forget about you and when you ask, they ask what you are there for. An hour quoted for an x-ray but they let a guy skip the line and get ahead of us because he complained loudly. Third world medical facility. read more

I had a problem from my Rheumatologist sending me to Simonmed 3 times with the wrong coding. Simonmed was so good that they contacted me directly to correct the problem. I will continue to use them. I used them once before for a Mammogram and had excellent service. read more

Gilma, the technician, was very professional and did a great job. I felt comfortable in her care. Everything else about the office was very good: waiting time, all staff, and general cleanliness. read more

if I could give them a zero I would. I went to Simon med for an ultrasound. I was told there was nothing when an xray revealed there was a mass. When I asked for a reread I was first told it would be done then they removed the original reading from portal and told me doctor would have to do it. She's done so twice and still over a month and a half of calling and nothing. No one wants to take responsibility and all they do is have me speak to someone from out of the country who they have handling customer service. In the meantime the pain persists and they don't care. They suck. I will be er go there again for anything. read more

don't go this this place or make appt there. they will make an appt for you and confirm the appointment have you wait two weeks and when you show up, they will tell you they don't do the test and they will turn you away. not the first time it has happen and with different test read more

I was sent to SimonMD by my doctor for CT scan. There were many forms completed online. Then they asked me to come 15minutes early. All they asked, I performed including uploading insurance cards and I'd only to arrive and wait. I was told they were waiting ti find out if there would be a copay. It just seems like a lot of hoops that did not make my visit any faster and to top it off:the front staff were chatting and not very attentive. There were many people who came into the office and were not addressed. If you can, select another location. read more

You can't set appointments it takes approximately 2 to 2 1/2 hrs to get X-rays. Didn't eat because didn't know if need to be fasting which caused me to get really ill. They actually wanted to call an ambulance. After finally getting an X-ray it took another 25 mins to get a disk of the images. First time using this facility there was a couple nice ppl Due to pandemics only the patients were to be in the waiting area. However,ppl didn't follow that rule. When I had to change gif Xray was offended that a guy wasn't the patient but was there with his dad.. He was on his cell phone and wouldn't leave. read more

See all

The customer service in this place is horrible. They didn't ask for the fax number of my doctor and the results were not sent 2 weeks after the CT scan. When I called to ask the reason for the delay, the customer service representative named Justin was very rude. Do not use the services of this company. read more

Kind staff and very helpful. I just wish they did imaging. This is the only Simon Med location where I have experienced friendly and professional staff. They don't have patients wait 20 mins in line to get to the window to check in. You sign in and they call you up to the front when it's your turn. The wait is minimal unlike my experience at other locations. This is the only place I'll use if I am told to go to Simon Med. The other locations are pathetic in comparison. read more

I went in for a mammogram, I was called back by a women, no greeting, no introduction, nothing to make me comfortable at all. Went back to the room and she instructed me to take off my cloths from the waste up and handed me a gown. No dressing room or any form of privacy. She proceeded to bark orders like a jail keeper. I told her this is what prison was like. She man handled me roughly and I told her this was the most painful mammogram I've ever had. I got the feeling she had a bad day and decided to take it out on her subject. I'm in my 70's, I've probably had 20 of these. This was the worst experience I've ever had. I will not be going back to Simone med. read more

I could not make an appt by phone after trying daily for 1 week. Constant disconnects and being transferred to other departments. Finally went through the torture of setting up acct on line to make appt there. That ask page after page of intrusive information and the coup de grace you have to put in your credit card even though you already gave them your insurance information. They are horribly greedy, expect you to do all the office work for them. I wasted hours with these people whose only goal is max profits, while they abuse their customers. Im going to Advent Hospital for better service read more

I came into get a chest X-Ray I was greeted by friendly staff. A young lady named Alex took care of my check in and it went smooth and she was very friendly. I was seen by the X-Ray Technician within 5 minutes and they had me out within 15 minutes which was the fastest X-Ray I ever had. Great job read more

I had a MRI at this office and have to say the staff here is amazing. I did have a wait due to an earlier emergency, but it was not an issue due to wonderful staff. Especially a young gentleman named Nicolas. He explained everything about my procedure so clear and precise. I don't think I could have gotten through the test without him! I had other tests done here and was always pleased. read more

Bad Experience 1. I scheduled 2 exams online, bone density and mammogram. The day of the appointment, when I was already driving to the appointment, they called me to reschedule for another day. 2. They only rescheduled bone density and said I could schedule mammogram when I went for bone density. 3. I went for the bone density exam and said I wanted to schedule the mammogram. The girl told me to wait and she would call me. 4. In fact I waited one hour and forty minutes for the bone density exam that takes less than 10 minutes to perform. 5. During all this time that I waited there nobody bothered to schedule the mammogram, which is good because I will not go back. 6. SimonMed ought to bear in mind that you are highly paid to provide imaging services, review and correct how you treat patients, as for right now is disrespectful. read more

THEY DO NOT take appointments for X-rays, however the website lets you make an appointment. Today upon arrival I was given the information that it's first come first serve basis. I drove over an hour with my disabled mother in law so we waited, was told waiting time would be an hour. It took 4 hours to finally get called. Once in the exam room the technician was very rude and said "she's taking too long to get this done and I still have 20 other patients". It made me and my mother in law very aggravated when we had the patience and waited over the quoted wait time and then told she was moving too slow to get into position for the X-rays needed. Patient care is not their top priority it's just collecting the copay. I highly suggest finding another location to perform your imaging. read more

I had an appointment for a mammo and CT scan today. Attached you will see the ceiling tile that is DIRECTLY NEXT to an air conditioning vent in the mammo room (you must click on the picture to see it completely). As you can CLEARLY see there is BLACK MOLD on this tile. Black mold does not happen over night. It takes weeks even months to become noticeable. I brought the tile to the attention of the mammo tech. She said "trust me I know. My manager is aware of this." I said asked if I could speak with the manager came in a made a big deal about the tile. Stating "I'm going to have this taken care of right away. Would you like me to reschedule your appointment to another office?" "No, I would not" I said. I took the day off for this." She responded, "Well let's get you in and out as quickly as possible." I told her that this was completely inappropriate. It is the MANAGER'S job to make sure the building is clean and in proper working order. This is a medical facility, the health and safety of ALL their customers and employees should be taken seriously. This is RIGHT NEXT to an air vent, which means that the spores are possibly being spread throughout the entire building. I asked an employee if the mammo room is going to be closed off until they replaced the tile, they chuckled as if to say "yeah right". All this being said the staff was very nice and pleasant. read more

SimonMed - Ceiling tile at Simonmed Imaging in Poinciana with BLACK MOLD! - Diagnostic Imaging Near Me - Poinciana, Florida

Had several appointments yesterday at simonmed in poinciana. One of those was an appointment for a mammogram. Apparently, I was scheduled for a screening rather than a diagnostic exam, which I thought was strange since I previously had diagnostic exams. After explaining this to Bonnie, the technician, she went above and beyond to contact her supervisor. The supervisor agreed to read additional scans and Bonnie proceeded to take the additional views, the supervisor read them and I was able to go on my way. This eliminated the need for an additional appointment. Bonnie was sweet understanding and very professional. I highly recommend this facility. read more

Checked in and maybe waited 10 mins before being called. Waited another 5 mins in the back to have a mammogram done and was in and out without any problems. Everyone was nice. read more

Since COVID medical offices are overwhelmed, BUT, this is an imaging center so COVID is NOT an excuse! First of all, some locations do not take appointments for X-rays and some do. Their website doesn't distinguish this fact, so making an appt for an X-ray @ Poinciana is useless! I checked in @ 8:11am and waited for 3.45 hrs!!! Well, the X-ray machine was down and a tech was working on it, so why the heck didn't the staff make an announcement to the 6 people waiting for hours (X-rays only) that this was taking place! No wonder people get upset and leave a bad review!!! Needless to say, I left since there was no estimated time for the machine to be fixed! Very POOR patient service and the staff could care less. read more

I recommend this location only! I have been to all three in Kissimmee and this one has such pleasant staff they look like they are happy to be at work makes me happy to be there, even when I'm having a nerve-racking test. Today they were slammed one lady kept asking questions and the line was piling up. They never lost their cool and still treated her and every one that cane after with care. Had to take their names Alice, Ixia, and Adeja you are what healthcare is about. Thank you you for featuring my faith that customer services has not died lol yet! read more

This place is awful. They don't care about wait time. Expect not to be seen for at least 45 minutes after your scheduled time. They reserve too many people....I even had to wait in line just to sign in. Staff is rude. If you have a choice, do not use SimonMed. Horrible. Check out the other reviews for other locations (wish I had). Seems this company is bad across locations. Never again! read more

Horrible experience. Made an appointment online. When we arrived there, we had to wait in line to sign in. Then when we turned in the form that was required, they told us it would be an hour and a half wait time. When I told them we had an appointment, they said that appointments online were only requests, not actual appointments. We told them forget it and walked out. NEVER choose SimonMed. read more

Very good service, the waiting time was very short, Very professional and friendly staff, they send me my results very fast and I was very happy with it. read more

Frequently over crowded in the waiting room with a wait that can go hours. Given incorrect information over the phone, for example I was told that BOTH X-rays and an ultrasound were walk ins over the phone, but when I got there I was told I had to make an appointment for the ultrasound. Much, much more. read more

I went to Simon med today the front desk associate rude I didnt get to get the X-rays cuz she didn't wanna look to see about the referral i took off work for this appointment and she was just like no we can't see mind you my doctor electronically sent one referral but she wasn't listening just waste my time never going back there. read more

I hade app it took hour before being seen and the office don't disinfect chair after other has sat on it is the worst experience ever lucky that the only around the area read more

I called ahead to make an appt for an X-ray and was told that X-rays are on walk in basis only. The next day I walked in and was told that X-rays are more than a 2 hour wait. The staff were hasty and inconsiderate. Do they not know the reason for having an appointment system? It would alleviate stress off of staff and clients if the unnecessary wait times was avoided. Not to mention I had to sit there with a fever and flu surrounded by others who are elderly or sick waiting in the lobby. I was waiting for an X-ray to test for pneumonia. There is no way this is ethical. Their slogan is "See Tomorrow Today" how ironic, their patient etiquette and practices are from yesterday... allow patients to schedule appointments and honor the time. read more