Heartless and very Poor customer service , lack of empathy , lack of communication and dishonest. Who notifies a family to make other arrangements for there deceased loved one when arrangements were paid in full and family were notified of there final viewing with the deceased , and there 80 % of there family reside in London, UK . This is completely Unjustified! And there reason "due to a bad google review ", Simplicity does that's who . I strongly would not recommend using this facility if you desire a peace of mind when making arrangements for a loved one. And please if anyone reading this is still grieving and has experienced unjust service with Simplicity In San Bernardino , and wish to share your painful experience , please contact me directly to further discuss your experience . Best Regards , Thelma B T: 470-427-1155 read more

Simplicity Cremation - Email sent but was not seen by family until 4/13 a phone call was not initiated by simplicity 4/13 in order to start there billing . - Cremation Services Near Me - San Bernardino, California

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I received an call from my niece today saying that Simplicity Cremation has refused to continue service with her due to her review on their website and has asked that she have her loved one removed from their facility it's awful to have her go through this kind of thing during this time of grief so sad to do this to anyone!! Unbelievable that anyone should have to go through this smh shame on them not right at all !!! very sad and shameful!!! read more

I wouldn't recommend Simplicity for Anything!!!!!! They Refused to pick up My Uncle, because he passed at 6 , and the bank was closed. They demanded to be paid in full . I told them , that I could only get $500 out of the ATM , and would get the rest when the bank opened in the morning. They were cold and told me to call the corner. Hospice said the corner won't come get him , because it was a natural death. Another mortuary agreed to come get him , but charged us double. Simply should change their name To: Cold as ice , because if your loved one passes after the bank closes. Your gonna need to pack them on ice until it opens . I never thought this would happen in the Untied States . Thanks for NOTHING Simplicity!!!!!! read more

I would highly recommend this business. Our family was treated with respect and compassion during such a difficult time. All of our needs were addressed by the knowledgeable staff and responses were prompt. I wouldn't go anywhere else. read more

Worst decision I have made in years was choosing this place, it has been a nightmare at every step of the process. Even the owners response to this review shows the customer blaming and excuses that we're there hallmark of my experience here. Check out my picture, I think your staff lied to you, i called you on the 20th left a message, I also called on the 23rd (said they would call back) but didn't talk to anyone till they called back on the 25th. Bet that's why you keep having to write these kind of responses on yelp. Also I never said not to contact me. Since your staff told me they were unlikely to have the remains back in a month I had to cancel the plans I had made, when they were actually delivered is moot point I already canceled everything. If you want to understand why you are 2 for 2 on 1 star reviews I would be happy to help give me a call. However if you just want to keep assuming the customer is always wrong don't bother. Anyways on to my orginal review: Between the lack of follow through, non-responsive customer service, inability to complete even the most basic tasks correctly (such as running a credit card), the disregard for the need for timelines, the excuses and the indignation of the staff; this company was plain awful. They would not commit to a time frame for getting the remains back to me so ultimately I had to cancel the service I had planned for a month out. It made losing my father way more frustrating, they made me cry multiple times and refused to take any accountability for anything. EVERY STEP of the process of dealing with them was inefficient, exhausting and difficult. Here are a few of the most annoying things. As the previous reviewer said I was told when my father's body was picked up that the office would contact me within 24 hours. I had to call them after a couple days. A woman said she would call me back in a little bit, didn't hear back until 2 days later when another woman called me. This other woman practically scolded me for not having my paperwork back to them yet, because I was holding up their process. They couldn't even "start anything" till they have it, she guilted me about how my dads body is just sitting waiting. I panic, get the paperwork and it is a 25ish pages, confusing AF and asks for the same information over and over. After dropping everything to get it done they charge my card but I hear nothing back at all. I call again after a few days to see what the next steps are and they say they can't do the cremation for another two weeks or so till the official cause of death comes back. Meaning they had to wait anyways and the whole needing the paperwork immediately was a scare tactic to get paid quick, super tacky. *owner please reread cause clearly you missed the point* They told me the county takes 30 days for the death certificates, I was charged on 9/26 and called to follow up on 10/29 and they told me they didn't order them till 10/10 so it would be another few weeks. They tried to tell me I didn't order them till the 1st (my credit card bill says different but ok) and even if it was the 1st that means they took 10 days to put in the order when you know that there is a 30 day lead time? Knowing that families need it for everything relating to handling affairs? Additionally, they told me a month later that they only ordered half the certificates I paid for when. They never told me when I ordered them that they charge fire all but order half only when I call to follow up . They said they would order the rest "later" meaning I would have to wait another 30 days plus for the other half. Just BS The excuses were disgusting and customer blaming was unprofessional. Stay away I would have paid double for a better experience. read more

Simplicity Cremation - Called on the 20th, left VM. Didn't hear back so I called again, was put on hold and told would call back. - Cremation Services Near Me - San Bernardino, California

Simplicity was very helpful with the passing of my mom from start to finish. I dealt with Jennifer from the beginning and she was compassionate and informative. She answered all of my many questions and always got back to me in a timely manner. Thank you to the entire Simplicity staff for making something so difficult to do, manageable. read more

I decided to utilize Simplicity's services since I could fill out all the paperwork online. It took quite a while to do so because you even have to fill out the death certificate with grandparents places of birth. Not their fault, but I filled out all the paperwork and got a confirmation email that I was all set. I even had to give my credit card. Then when the hospice service called them to come remove my dad's body, they wouldn't come because he died of COVID and he was in a nursing home. The very first thing you put on the paperwork is where your loved is located and I had put the name of the nursing home. I had 4 hours to engage another service and even though they were twice the price, there was no problem with them picking up a COVID patient from a nursing home. There was no mention of Simplicity not being able to work with COVID patents OR nursing homes on their website. Very disappointing since I had filled everything out prior to my dad's death then I had to scramble to find another service. read more

They handled the cremation fine - but 21/2 months later still waiting for death certificates!!!

Thank you for the amazing service during this difficult time. They were timely, informative and kind. I recommend this company.

Simplicity Cremation made this difficult chapter in our life a seamless transition. We were met with care and tenderness that made Deshanna and Jennifer feel like family helping us along the way with each difficult decision in this process. My mother-in-law and husband had nothing but praises for them for all their help. It really is the simple things in life that make all the difference, especially in times such as losing a loved one. read more

After much thinking after I used this service I had to give this only a two star. It wasn't so much the men that came to pick up my mom from my home. Those gentleman had the utmost respect for I and my family. They took their time and were very very gentle and seemed to be very caring as my entire family was here with her and watching. Before they left they said I would receive a call from the office to discuss further paperwork. Well I never received the call. That was the beginning of my nightmare. After a few day I called I was waiting to for your call. I was told it was up to me to call them rudely. Then they asked me some questions. I can't be exact as to days and times as I'm still in a daze about everything that happened. Basically I didn't know when I needed to have the money, then I was told they will only hold my mom for 2 weeks before a storage fee would be charged. So no problem we paid . This was all in the first 2 weeks after mom's death. They wouldn't release my moms remains until the they got the death certificates, I was told could take up to a month because the process was so slow. Not knowing what was going on by now, my kids and I got to feeling my mom was now a hostage. It was extremely stressful, sad , cold, cruel. I called there was always a reason I could get an answer, just the run around. I DO NOT RECOMMEND THIS COMPANY! Stay away read more

Very nice staff assisted me with my daughter's death. I appreciated the compassion they showed me and my family. I highly recommend Simplicity Cremation. Thank you! read more

They said they will work out the day and time to accommodate my schedule but in the end it was the opposite as they demanded to pickup my loved ones on their last day at the office due to their company function like company trip to Palm Springs . It's not worth it. read more

This is my second time using Simplicity. I used them when my father died and had a smooth seamless experience. I saved their phone number should I need them in the future and now again another death in my family. Once again Deshanna and Jennifer were very patient with me; even after calling back multiple times with questions about the form. Great company and staff during a very difficult time. read more

Thank you for the amazing service. Lydia was awesome. I'm sharing this company with my family and friends as I highly recommend them.

Simplicity cremation was very sympathetic and compassionate. They made the whole process of this sad time for me, very easy. They're staff was amazing. read more

Loved being able to make arrangements before my cancer gets worse. Their help was amazing!!!!