My husband and I walked into Aaron's and met with Andrea. She was so caring and respectful. Andrea kept in contact with us through the whole processes. What I liked about it the most was when I had call after hours, and working minutes Andrea personally followed up. I didn't have to wait hours or days for a call back. Andrea and staff made us all feel at ease. I will recommend to others. Thank you read more

They claimed "clerical error" when nobody touched base with me for weeks while my husband's body languished at the coroners office, unclaimed. I had signed the contract and they said they'd call for payment. I called three times with my credit card in hand, and each time was told the woman who handled that was busy. The office didn't get back to me for over two weeks. I was so angry, knowing my husband's body was just hanging out unclaimed! They offered a minimal discount to "apologize" but it felt like they were trying to buy off my attention to their error. As though the cost of my husband's body was a couple hundred dollars. All of this SIGNIFICANTLY delayed me receiving the death certificate and knowing my husband's cause of death! We have very little control over the business of death, but we DO have control over what company we select to help us through the details. Don't choose this one. read more

After the death of one of our family members, Aaron cremation helped us make arrangements for cremations and burial at sea. They took care of all the details and kept me very well informed every step of the way. They offer care that is comforting and respectful during a very difficult time. I highly recommend Aaron Cremations & Burial Services. read more

We found Aaron Cremation and Burial Services to be very friendly while being extremely professional. At a time of death in our family they were very helpful, going out of their way to help us complete necessary documents to book an at sea burial. We highly recommend Aaron Cremation and burial Services. read more

I definitely do not recommend this place at all. They had no problem emailing me right away after I called the day of my husband's death 11/27/24 so that we can start the process of having him cremated. I filled out the documents and paid 3 days after. Didn't hear from them again. I waited about 2 weeks and I had to call them. I was told at the time all they were waiting for was for the doctor to fill out the death certificate. I asked kindly if they can keep me posted on when that was completed, because I assumed his ashes would be ready to be picked up too. So no call no email for another 2 weeks. I call on the 12/23/24 to see if his ashes were ready to be picked up yet and they told me no. He is scheduled to be cremated on 12/24/24. So that's when I got upset. I told them they have not contacted me at all. I have made all the contact and this whole time I thought I was only waiting for his death certificate. No one told me nothing about scheduling his cremation after. I said what an awful time to pick up his ashes on Christmas Eve. The woman said well you can wait til after and I told her no, I waited long enough. I asked her to please have someone call me when he's ready tomorrow. The woman never said, he would not be ready on the 24th. She promised me I would receive a call on the 24th. Well I called on the 24th about 1:06 pm (I was busy cooking with my family) I had a feeling it was already too late to call and sure enough I was. They closed at 1pm. They have a 24 hour answering service, so I left a message with them to have whomever is on call, to explain what happened to keeping me posted. Did I ever get a call back? NOPE!!! At this point I am now livid. I had to wake up first thing on 12/26/24 to find out what time this place opens. I was told at 8:30am by the answering service plus gave them my information for a call back. Well I wasn't waiting this time. So I called a few minutes after they opened. I again asked if he was ready for pick up and she said no. That his ashes were at the place where they cremate the bodies and they have to pick him up there. I asked at what time will this happen and she told me around 12pm. I had to push them to please have him ready for pick up closer to 10am. My son was in the area and I can just have him pick up his ashes so that we don't have to make 2 trips or have him wait for 2 hours. I was told they will push for 10am and that a manager would call me back. No call back for over an hour and it was almost 10am. I had to call AGAIN!!! At this point I was beyond livid. Yes they actually were kind enough to pick up his ashes and have them there by 10am, but the way they handled all of it was very very upsetting. I made all the calls. All they could do is apologize and tell me that the people who were involved will be notified of how they should have done better. To me that was not good enough. At this point I told her I never want to deal with you guys again. Worse servicie ever in a time of grief and the holiday season. This company needs to do better or hire people with more compassion. I know I would have gone above and beyond to call and keep a loved one posted with all the information. The whole process should have been explained to me from the beginning. I thought once he was picked up from the hospital, that he was cremated. To find out he hadn't been this whole time just wrecks me. Tomorrow will be a whole month after his death. Still no explanation on why it took this long. I get way more information from a friend who works for a local mortuary than I ever did from this company. Thanks, but no thanks. I definitely will not ever recommend this place or ever use this place again. I hope this never happens to any of their employees. HAPPY NEW YEAR!! read more

Hilda V. was our main contact and was super helpful. She was empathetic and accommodating -- we are based in Chicago and made it tough to make arrangements since we weren't there in person. She kept us up to date and helped us expedite the process as the arrangements were abroad. During such a tough time, Hilda made this process a smooth one. read more

Meghan A. was my contact and she was wonderful. She was able to answer all my questions and lead me through the process. I called many times with questions and she was knowledgeable and courteous every time. Meghan sent me samples of urns and memorial folders by email. All the paperwork and contracts were done without ever having to physically go there. When I did go pick up my mother's cremated remains, everything was ready. Thank you for all your help! read more

Very bad service. They NEVER return calls. Eloisa was our counselor and she wouldn't call back for almost 3 weeks after a body was transported to their mortuary. In addition, I paid for 2 death certificates and received only one. I called 3 Times already since Christmas and I was promised that someone will call back. No calls received. So I called again, I was promised a return check to be mailed. Nothing. I called again and was promised to overnight the check. Nothing up to now!!!! Horrible service. The worst I ever seen. Don't know how they are still in business. If the owner or general manager cares they will give me a call and my refund. Nothing so far. I think they only comment good reviews and hide from the bad ones Addition to my review: Since I posted my review I did speak with George a week ago who was very polite and promised me that I should be receiving a refund check for missing death certificate. Today is January 16 and still did not receive a check. Every time a call they take message for George and no calls back Wonderful company. DO NOT CONSIDER DOING BUSINESS WITH THEM!!!! read more

I am absolutely shocked. This is the worst place i have ever been to. The priest told my family we had 4 hours for the service. He told us all to our faces but when we arrived we were bombarded by questions. I understand you want to say some nice words but it's not okay to ask how they passed. You realize you're making us retell the traumatic experience. It's not something we care to share over and over. The priest literally told us to get started without my sister who was the one who was arranging it all. He literally came and told us we had one hour. Seriously you gave us one hour to mourn my mother. One hour to say goodbye and leave. I truly pray you don't get pushed or rushed to mourn the passing of a loved one. He stopped my husband and i to put on masks but didn't care about the other guests wearing one. I wanted to show support for my husband as he walked up to his mothers ashes for the first time but instead you took that moment away and didn't let him mourn until i had a mask. Saying goodbye to a loved one should never be rushed. Especially for the thousands of dollars you're charging and paying yourself. Maybe in the paperwork work just list it as a memorial fee or something and say that the priests time is donated. You truly made my mothers passing the worst experience my family has ever had. I'm truly appalled at how horrible we were treated read more

If I could give Zero stars I would. Everything I am going to tell you is my personal experience with this company or should I say nightmare. My husband passed in March and I called Mark B SHAW to handle the cremation arrangements. Everything seemed great a first until I wrote the check and they had my money. So the quotes are low and they don't tell you about all the hidden fees upfront so they will give you an estimate of like 750 but after taxes and fees it's like 1500. Which in all actuality I was happy to pay. Well my spouse passing was tragic and there was some "plastic surgery" that needed to happen prior to family viewing. So they called and charged me 400 for plastic surgery on his face to cover damage , I was happy to pay it but then the day before the viewing they called and said I needed to bring a beanie to cover his head from the wound. I said ok but then called back and was like what was the 400 for then ? If all your doing is covering it up with a beanie. They did not have a answer and after a long argument because they are taking advantage of people in grief to exploit more money from them. After a 30 min convo they finally gave me my money back for the plastic surgery after I told them I would take it to small claims. You think that it would be over then.... nope ... so I finally go to pick up my husband which was a scheduled pick up to get his remains .. so I walk in and Antoinnette the receptionist is at the front I said I was here to pick up (husbands name) and very rudely she said you need to go through the back door. I said excuse me , she then said "back door". Why would I go to the back door where the freeze and bodies are at ??? So she assumed I was a transportation person? Where is your compassion and Bereavement training. Why not ask "are you a family member" and instead of apologizing all she said is "I need your id". Her rudeness and lack of compassion is shocking for a mortuary. I don't know if they are hiring friends of friends but this group of employees are not experienced in grief , bereavement or customer service . At the end I wish I just went with Montecito and paid the extra $500 for a better experience. This place did not make this process easy if anything Mark b Shaw made the Passing more difficult . I am also not going to say they scammed me in the beginning I will let you make your own conclusion but to ask me for $400 for plastic surgery cover up , I pay it then right before the viewing they ask me to bring a beanie to cover up the damage ? Why did you need the $400 then , seems like they take advantage of peoples grief. read more

For final arrangements this is the place to go....They handled my mom with the utmost respect...They made this difficult time less difficult...Thanks to the impeccable, thorough, detail oriented customer service provided to us by Hilda V...It was greatly appreciated and much needed....Thank you read more

I am leaving this review on behalf of my coworker since she doesn't have a yelp. Her father passed away last month and the one thing that she says about the whole ordeal that was positive was how they were treated here. She has a huge family and all the questions were answered in a respectful and caring manner. The front office girl(Helen?) was super sweet and friendly. Maria Calderon the counselor would keep her very updated and went above and beyond to make sure her whole family understood what was going on and also knew when to give them some space to mourn. They also were the most economical out of all the places called. - Florina Ybarra read more

Meghan was so caring and helpful from start to finish. Whenever I had a question she was quick to respond. All of their staff was kind but Meghan was the one that did all of my arrangements. We have used this company's services 5 previous times for our family and they have been wonderful every time over the last 10 years. I do not hesitate to recommend them and plan to use them for my own preneed. read more

Deserving of a 1 star, only because most of the staff being friendly and the low price. Cliff notes: -messed up on scheduling -grooming and make up was horrible -funeral home lost my flower arrangements -funeral home never scheduled military honors After consultation and payment was made, I was told that the funeral would be scheduled in 2 weeks because the national cemetery is busy. I find out 4 days later that the funeral was never even scheduled and as a result it was scheduled a day later, which effected family travel arrangements. The day of the viewing, realized make up & grooming done on my family member, pretty much made him unrecognizable. Now forward to the funeral, a rep of the funeral home named Leon said he could only bring 1 of our flower arrangements from the church to the cemetery. Guess what? He didn't bring any. There went a couple hundred bucks out the window and no flowers at the funeral. My family member that was being buried was a veteran and being buried at a national cemetery.. after the burial, cemetery staff asks why we didn't get full military honors, which I was clueless about being offered. He said that the funeral home was responsible for taking care of that. I guess you get what you pay for. read more

I've had quite a few relatives close to me pass, and I was involved with the planning process. This time it was my father in law and his niece told us about this establishment for our needs. I will say this is by far my worst experience with a mortuary. Upon walking in we weren't greeted and the girl at the front desk seemed to busy on her phone to care. When we did sit to talk about arrangements the lady who helped us (different from the one at the front desk) seemed uninterested. First of all, when dealing with a death most people want privacy. I thought it was very rude of her to leave the door open while talking about our arrangements. She was also very mono tone and was not compassionate at all. This establishment would be better if they hired the right people or trained them properly? Every other mortuary we have used has been so compassionate and sincere and even reached out to us after all was said and done. If you're looking for a place to just handle business then this place is fine. If you're looking for compassion, understanding and people that go the extra mile then I'd suggest to look else where. read more

My siblings and I lost our father unexpectedly on June 3rd. He passed away while trail riding in Lake Arrowhead and was transported to the San Bernardino County Coroner. My siblings and I all live 60-90 minutes away and have never experienced anything like this, so needless to say, we didn't even know where to start - except to turn to google. We quickly came upon the website for California Cremation Centers (CCC), which we know now is also Mark B Shaw & Aaron Cremation and Burial Services. Funds were a factor in deciding which service to use, and CCC was less expensive than a few others, (including their own main site of Mark B Shaw, which I realized were connected later), and had mostly decent reviews so we proceeded with CCC. I feel that the quality of customer service we experienced was directly impacted by the fact that we signed a contract through the less expensive CCC branch of this funeral home. I understand that when purchasing a PRODUCT at a discount or low price, most of the time, you can expect to get what you pay for. However, I don't believe service should be affected so greatly. We were dealing with the EXACT same staff as mentioned in many of these reviews. There were errors on contracts, and I was not informed of what to expect and when. I had to call for updates, wait days for return calls, ask for changes to the contract, and remind them to take my payment. A simple explanation of the process in dealing with the coroner's office and then the cremation itself would have gone a long way in appeasing a grieving daughter. I had to question every action. I felt as if the staff here forgets that they may deal with this process on a daily basis, but for the majority of their customers this is the first time and a very difficult time at that. I do have to mention a positive...one of the staff was reassuring to me that they had some of my father's personal items that the coroner didn't release to us previously, and that I was very appreciative of. However, what was a little awkward when picking up these articles and the ashes, they had failed to divide the ashes as contracted, so they had to take them back and divide them while we waited. In the end, the process took a little over 3 weeks from start to finish. If you are still reading this, here is what I'd like for you to take away...1) If contracting service through California Cremation Centers, you will actually be dealing with Mark B Shaw & Aaron Burial Services, 2) Cremations are not done on site, prolonging the process, 3) You will need to be on top of the staff to guide you through the process, 4) The cost will be significantly higher than the rate they display on their website, think double. I know that I am an A-type personality, needing to know details, being kept informed, I have very high expectations...which is why I gave them a 3 instead of a lower rating. PS...if you are waiting on a Sheriff-Coroner's autopsy report and death certificates, I'm going on week 8. I don't believe this is controlled by CCC but it would have been nice to have been warned it could take months. **sigh** read more

They did an excellent job with handling my family situation. We had to deal with two funeral homes and Mark B Shaw was the 1st funeral to assist my brother. They are compassionate and gave the most respect to my family and I. I highly recommend their services. read more

I would like to say I'm thankful for Mark B Shaw Mortuary and their staff especially Gloria Diaz! Our family had a very unexpected death and trying to cope with the reality of the situation and finding a Mortuary that we would feel comfortable and worthy of taking care of our loved one was a delicate issue. We wanted the best services she deserved. Gloria Diaz was very understanding and compassionate she helped us every step, she was able to get the death certificate filed fast and took care of everything so their would not be a delay. Gloria walked us through the process took the lead on our wishes and allowed us to give Gabby the best sending off we could of possibly hoped for. Thank you! read more

We recently lost my Mother in Redlands, CA. Mark B Shaw was recommended to us so we selected them to help with Mother's arrangements. They were wonderful. The body had to be prepared and then shipped to Northern Califirnia for burial, and arrangments had to be coordinated with a second provider there. Hilda Reyes was the agent I worked with start to finish and she was fabulous. Options were explained clearly, shipping was flawless, and we were kept informed every step of the way. The USPS lost the death certificate copies and Hilda was right on it and expedited copies to us. The costs were reasonable. We were very satisfied with Mark B Shaw and I can recommend them with confidence. read more

Please please stay away from these burial services. Incompetent when you are in your worst condition of your life and you need caring people they let me down over an over again I tried to get Eloise and JAMIE OVER AND OVER TO SEND ME THE VITAL paperwork and forms I needed for my loved one and they said they would get right on it but they never emailed _ I called again and again. From 7 am to 6pm they promised to email me some forms But they didn't do it. Please do not trust these people with someone you love Incompetent and untrustworthy Update : I ended up reaching out to Billy at Family Funeral Home in San Bernadino. Please use them as they treated me like family and were so very kind and caring. read more

Hilda V. Arranged all of my father and grandmothers arrangements, she did a beautiful job. She was very compassionate, empathetic, professional and helpful during this very difficult time. read more

Death of anyone is unfortunate, but death of your baby seems to be the worst. I was four months pregnant when my body decided to go into labor and pretty much kill my son. He died from not having his lungs formed yet. Obviously this was not planned, so I had no money, I had no way to take care of anything. My dad had looked around and found Aaron's and made an appointment. We arrived to the church looking location, and entered the beautiful place, so beautiful in fact that you would not relate it to death. The workers there were very polite and understanding. They had smooth voices and movements, I thought perhaps I was dreaming. Maybe I was, I know the second I saw Travis, my son, my whole world became a distance that was out of focus. I could not afford a funeral, and I was selfish in the thought that this only effected me, since he was mine and the dad did not want any part of it. So I had Travis cremated. Only then would I still be able to hold him. To have something as a representative of him. Within three days of the appointment it was done. They had urns there on display but I had my own that we bought elsewhere, so that saved some money, but it did cost $357 for the licence and work. Although that was three years ago, I still clearly have this moment in my mind. If death takes someone you love, then I suggest going to Aaron Cremation and Burial Services. read more

My grandmother passed away on Jan. 24. We already knew her wishes to be cremated and her choice to use Mark. B. Shaw and Aaron Cremation. From the first phone call that I made to the day of the service the staff was absolutely wonderful. Brian (The Funeral Director) was very professional, caring and considerate of our needs and wants. The day of the service Brian had everything ready to go and made sure we were happy with everything. I am very happy that my grandmother choose this funeral home. I would definitely recommend it to anyone that is searching for a place. Thanks to Brian and his wonderful staff for being there during our time of sorrow and needs. read more

I recommend mark b shaw to people in the time of need. They treat there clients like family not like a customer.

One horrible issue after another. I'm a social worker helping my patient's family. Upon death the home promised to pick up the body within an hour. Four hours later no call no show. We had to call them. Then on day we picked up remains this loved one was in wrong urn. Representative wanted to argue with this grieving spouse. I won't recommend them again. read more

Thank you to the employees of Mark B Shaw funeral services. For putting together the most beautiful services for my mother. From the counselor Connie to our support at services Melvin, Analisa, Jason. To the drive to her resting place. Thank you every detail made all the difference and there are no words to write down on this review. THANK YOU! May God Bless each and everyone that helped! read more

Been waiting 2 weeks for a time to pick up remains. I feel this is taking way too long. Don't you get told when a person is cremated? also told they will call. They don't. Its like the girl handling this is a DITZ.. Her initials are Christina! read more

Thank you to Eric for handling my father with so much care and respect. He was a veteran and a flag was placed on top of his body

My family and I have suffered the loss of my husband, this has been a very difficult time and I'm very thankful for the team at Mark B Shaw and Aaron Cremation especially Hilda Reyes she has kept me updated and has been very help in this difficult time. Thank you Mark B Shaw and Aaron cremation you guys have been wonderful! read more

My siblings and I lost our mother so suddenly and trying to find somewhere that could do everything in such short notice was becoming difficult. We came across Mark B. Shaw Mortuary and I'm so thankful we did. The staff showed such kindness and compassion through the whole thing. I do have to say a big thank you to Gloria Diaz for working so hard on my mother's certificate also. The hospital was not cooperating in releasing my mother's information in a timely manner and Gloria showed persistence and made sure to get everything done so our mother could finally be at rest. Gloria kept us updated through the whole process. Thank you Gloria for showing you truly cared and for helping us through this difficult time in our lives. read more

I am very disappointed in the way I'm getting service regarding my mother's passing. The positive was that I was notified when my mom was cremated, however getting her death certificate has been a nightmare. I paid in advance for 5 copies and they are doing everything possible in lying to me about when I can pick them up. Both Jennifer and Christina told me they were sending someone down to the health department to get them, but after calling for 3 days straight asking when I can pick them up, they still did not get it. In fact, Jennifer told me to go to the health department myself to get them. If that's the case, give me back my money that I already paid!!! Very, Very unprofessional people working here in dealing with sensitive matters. read more

It has been 8 (going on 9) years since my mother's death. We (siblings and I) were devistated and had never had to handle this sort of thing. Luckily the hospice people recommended Aaron Cremation. My mom died late on a Saturday night, and with no pre-arrangement we called Aaron and they came to her home and picked her up after midnight. They were totally considerate and caring. I have recommended Aaron several times but until now have never needed to use them myself. So, on looking up their information decided to write a review. Computers weren't so prolific back then. We miss my mom, but Aaron was fabulous in handling her cremation. read more