Great customer service from really awesome people :)
I called today to ask if there were any signed Neil Gaiman books left (he stealth signed Saturday! - I think Simply Books staff are the first ever to catch him red-handed!), and right away Suzette found the last one. I paid over the phone - and then I thought about the bit where the book was in a bookstore inside an airport, and if you want to get a book from a bookstore in an airport, security kind of likes you to have a ticket to SOMEwhere before they let you into the terminal section where the bookstore is.
Part of my mind began gabbling sure, no problem, you can totally afford to book a trip to Hawaii just to get an autographed Norse Mythology, that's not mad at all!
No, you can't, and yes, it is, said another part of my mind.
Suzette, meanwhile, possibly having encountered people like me before, was valiantly and cheerfully and patiently asking for my address and explaining they could ship the book.
She let me know it would go out on tomorrow's shipments - I apologized for being so weird, and she was understanding. Then we wished each other a great day, and I had a great day. I hope she did, too.
Thank you so much, Suzette and Simply Books! You are amazing. read more