Their time quotes are terrible. My husband was getting a new battery installed.(few hrs job) Had Hb…read morephone all day, then when he went to pick up the screen was dead. They had to go to Gallatin to pick up a new screen. Idk about this place..

Got sent here via insurance claim for my iPhone. I got checked in quickly and it was a lot simpler…read morethan I expected. Got quoted about 2 hours, so I dragged the hubby to lunch and Tuesday Morning lol. Phone was ready when I walked back in and overall, it was just a very easy and friendly experience. Thank you Hunter! If I happen to crack another screen, at least I don't need to worry about a whole ordeal to get it repaired. Definitely recommend!

Wow! I'm impressed how fast Jordan was fixing the broken screen of my phone. I opted out for the…read moremobile version so they come to you. He called me and let me know he was on his way. When he got here he quickly went in action and did his thing, less than 20 mins I had a brand new screen. One thing he forgot was to tell me how to get back to normal after turning off the "Find My" feature. Maybe one thing that they should do before leaving

They have resolved everything I've taken to them. Mostly agreeable interaction…read more I trust they will do there best to fix what I broke

This is my original review followed by updates every two weeks for the Hermitage, TN store, and it…read morewill continue to be updated on Google maps as well as other review sites going forward. I recently had a highly disappointing experience with the the UbreakIfix Franchise store in Hermitage, which I feel compelled to share. Initially, I took my iPad Pro in for a charging port replacement. However, during the repair process, the screen was broken. When I returned to the store, I was informed that fixing the screen would cost an additional $549, and the charging port still had not been replaced. From my perspective, this situation reflects a lack of professionalism and accountability. I declined any further service and retrieved my iPad without any repairs completed. Given the circumstances, I am not confident in the store's ability to perform the repairs correctly. I am now forced to take my iPad elsewhere and bear the cost of a screen repair for damage I did not cause. Updates Update: 7/13/24 Unfortunately, there is still no resolution. Earlier this week, I brought my iPad Pro to the UbreakiFix store in downtown Nashville because it seems that the Hermitage franchise is uninterested in serving our community responsibly. The Nashville store, which is not a franchise, intends to contact the Hermitage location to discuss covering some of the screen repair costs. Their words were, "They should cover some of the cost." I hope they step up as responsible business owners, but I will continue to update this review to ensure transparency. Update: 7/1/24 Regrettably, there is still no resolution. This review will continue to be updated every two weeks to provide a clear view of how this store appears to neglect its responsibilities to the community and its patrons. Update: 6/17/24 So far, the only response I have received is a standard, canned reply from the store, which does not address my concerns. They have my phone number yet the franchisee has not called to seek a resolution. This lack of genuine engagement seems indicative of their approach to customer service.

Walked in with water damage on my IPhone 12, assessed the damage and took care of the issue on the…read morespot! Super friendly service and affordable. They offer protect and insurance for all electronics!

I found myself with a shattered screen iPhone and an unhappy wife. A quick search gave uBreakiFix…read moreas an option, and the reviews were excellent. I called in, afraid I'd have trouble scheduling or hassled about unnecessary services or hidden up-charges. Nope, on the second ring my call was taken by the business owner, who quoted a price that was cheaper than I expected and told me that I could come right then - she would put the replacement parts aside with my name on them. I came right over. I saw the parts kit with my name on it. I had a pleasant conversation with the owner and the employee at the front desk. I was promised it would be done in an hour. I was notified it was done in 40 minutes. My final price was CHEAPER than quoted, how often does that happen? I decided to buy a new case, to protect the new screen. I was shown options and assisted in installing the new tempered glass and case, which was priced as a bundle, saving me money. I didn't know about the bundle sale, and I could have been charged the full amount, but nope, I was informed about the sale and charged the sale price. I walked out very satisfied. Folks, if every business was run like this one, the world would be a beautiful place. I can't express exactly how easy, fast and just all around pleasant this transaction was. I haven't written that many reviews, but I had to write this one. Take your device here, period.

DO NOT GO HERE IF YOUR IPHONE SCREEN SHATTERED & VERIZON INSURANCE IS PAYING FOR THE REPLACEMENT…read more Ok, a few important things to note: 1 - First thing is first, I do not recommend this business. Verizon said they were contracted with our "insurance plan" through Verizon to fix the screen for $50. 2 - We drove up from the Franklin area on a Saturday, it's pretty congested and parking wasn't easy, make sure you plan some extra time for this. 3 - We came back to pick up the phone with it's new screen and it looked good. The "ghosting" where apps would open on their own, or calls would be made on their own, etc. (neither of which were happening with the shattered screen) slowly got worse and worse. It was bad. 4 - When we got our Verizon bill that next month, someone called 411 from our phone during the time frame that they had our phone, TWICE. So even though those calls only cost like $3 or something, it's so annoying to have to ALSO pay for that too. 5 - If you have the Verizon insurance if they offer you a refurbished phone for $100 or to get the screen fixed, if you can't get the screen fixed through Apple, then take the refurbished phone instead. You will end up a lot happier.

Money wasted, bathroom clean Saddest moment before…read morebreaking. Now what's your purpose IPhone 8 Alex T. & Streling & Brandon were great experts on Tech Industry. https://www.ifixit.com/products/iphone-8-replacement-battery

I made an appointment several days ago after trying to find an iphone screen replacement that would…read morebe cheaper than Apple ($349). I drove all the way there only to find out they don't have any in stock...why they couldn't tell me this leading up to the appointment I will never understand. Furthermore, while IBreakUFix's web site promises low prices starting at $79, I was shocked to learn that they wanted MORE than Apple for the screen replacement, $399, claiming that their warranty is better. Not only that, but they would not honor their own price match policy. They said the warranty terms have to be the same to price match, which their website does not list in the terms and limitations. Absolute waste of time. Terrible business model built on purposefully misleading and inconveniencing customers into making an impulse decision.

Friendly service, replaced the battery on an iPhone 5 that was no longer serviceable by Apple. Not…read moreoriginal part of course, but everything went great and I got a working device in the end. Service took a couple of days due to having to order the part.

I was sent here by asurion to fix the back glass on my phone. Within a week, Apple confirmed that…read morethe motherboard was completely fried and the mag safe charging option was never even hooked back up.

Thanks to Greg for being so kind and helpful on my Hard Drive failure. Even though this store does…read morenot specialize in Clean Rooms to fix data, he was very knowledgeable and helpful to point me in the next step. Will be back next time!

Incredibly rude and condescending. Told me that ATT store…read moresent me to them to get me out of their store. Told me that they were not asurion, that if I would like to do business with Asurion that they were located somewhere on 11th Ave downtown. As I was leaving, due to frustration and attitude, they were incredulous as to my leaving. That they were ready and willing to help me. What kind of buffoonery is this? Some kind of old school boy club that has no place in my life.

They askeddoublepriceforrepairpricetofixmycellphone..whichipaidforanotherstorforthesameproblemread more

I wouldn't recommend this store , my phone is in worse shape than it was when I brought it in.read more

Fixed connection portal an gave cleaning to PS5. Good turnaround and good customer service…read more Reasonable prices. Would highly recommend.

Totally amazing experience here! I am glad we talked to Mina. He is such a friendly guy and super…read moreknowledgeable on phones. He fix my phone in a very short time and without costing me too much. I'm so glad I came here. Definitely highly recommended!

Needed help twice this year for my aging Kindle. These folks are knowledgeable, helpful and honest…read more This time they did not charge me for service, even though they interrupted their work to immediately solve my problem. If all businesses worked like this, our world would be grateful and at peace.

Brought my laptop here when it had a virus. Was fixed perfectly and was given back the same day…read more Very nice company and I will definitely be returning here if the laptop breaks again. Thank you On Demand