Greg and his team are amazing. Thank you for being so great. I don't have to worry about anything knowing Greg and his team are in charge. What a great partner to have. read more

I have lived in the same rental going on six years. I am very happy with thei timeliness and quality of their maintenance personnel. Specifically, Sandra Torres, the maintenance coordinator, as she always responds very quickly to my needs. Repairs are completed quickly and thoroughly. Great service! Thank you Sandra! read more

I just wanted say how awesome Simply Property Management is! You guys are easy to contact and respond quickly to all of my needs. A big shout out to Sandra for always getting things done! It's always a pleasure speaking you! read more

I worked with Sandra when our washing machine broke and she was very responsive and ensured we had our washing machine fixed/replaced as soon as possible. read more

This is the worst property management company I have ever had the experience dealing with. How can you run a company where you never answer your phone? read more

When they say they are a full service management company, they mean it. We live out of state and depend upon them for everything. They always treat me like I am their only client. From maintenance to selling to everything in-between they cannot be beaten. read more

Don't use this company. Would not recommend. Taking back my house from these guys was a disaster, the home was trashed. Owner then calls me argumentative about my 1 star review on Google. What type of operation is this? Stay away read more

The company makes sure to keep me updated on things. Whenever I make a service request , it may take a few until they make it to my house but they for sure still come and get things fixed . Sandra Torres is very helpful , and I like that she called me to let me know about any errors she came across read more

I've been under contract with Simply Property Management for over 4 years and I highly recommend them. The staff is great, responsive and helpful. Especially Sandra. I can drop an email or call and she's immediately returning my message with an answer. I must mention that I love our house and could stay here forever all because of Simply Property Management. read more

Hi Jennifer, just wanted to say I really appreciate the work you do for your tenants and the care that you show for solving any problems that may arise for us tenants so because of you I would recommend anyone to you for there next Home so thank you so much for what you do you're AWESOME read more

Sandra was wonderful and helping us out with our maintenance we've had a couple handful of calls and she's always on top of things , she called me in a timely manner always checking in and made sure to work with my busy work schedule . Simply property management has been wonderful since we moved in read more

Simply Property Management - Paielli Realty has managed my property for more than five years. I have found them to be thoroughly professional, responsive, and they pride themselves on quality work. Over the years if a situation came up that needed attention Cara followed through. I'm very happy with their service and will use them again when I need another property managed. read more

I had an AC issue Sandra Torres had a technician out here same day awesome service now issues in 3years highly recommended

Doing great 1 year leaving on the apt and I'm being having great service I was having issues with the A/C and connections and I call Sandra and they some one they fast as they could read more

Happy Renter! Paielli Realty is an awesome rental agency. They are responsive to any need that arises and always does so in a timely manner. They are courteous, respectful and approachable. I would definitely recommend them to friends and/or family in the future. I have no complaints. read more

I own a property this company mismanaged and am sad to say it cost me a lot of money. This is my only negative review on Yelp and a Beware to other landlords. The first issue is that they will not provide receipts for bills. You can ask as much as you want but they will not respond. The owners portal does not show the bills despite them stating in their emails to look there for more detail. I see on Yelp that tenants are asking for receipts and not getting them either. It makes me wonder what the true costs are. They charged me a 16% management fee on my last check with them despite our agreed to 8%. They even charged me 16% for the tenants deposit. Maybe they are bad at math, greedy or operate in bad faith? Based upon their Yelp reviews I think it speaks for itself. The charge states Poelli Management Fee $434 on $2,955. There is no other charge and they haven't responded at the time of this review, maybe they will now? What's good to know is that to be a property management company you have to have a realtors license. I would recommend to anyone reading this having an issue to do the following; Real estate agents in Arizona must abide by certain state laws and regulations. Real estate agents who are also members of the National Association of Realtors (NAR) or the Arizona Association of Realtors (AAR) must also abide by a national Code of Ethics. If you believe that a real estate agent has violated either a state law or the national Code of Ethics, you may file a complaint to initiate further investigation and possible disciplinary action. read more

Cara Breazeale at Simply Property Management delivered a smooth and stress free process for getting into my new place. From application to lease signing it was a "breeze"! I am very happy with their quick response to maintenance issues and highly recommend their services. read more

So, after 4 months our door is finally fixed. My overall experience with this specific issue has been extremely unpleasant. If it wasn't for going out of my way to walk in notice giving me the right to leave the rental without being held liable due to safety issues, I'm not sure they would have fixed it at all while living here. I must say, other minor issues have been dealt with somewhat OK, that is what the second star is for. The customer service, for tenants at least, is extremely poor. From the lady who answers the phone, the next one who takes the call and updates your account, to even having issues or concerns ignored, like in my case with the door. I hope this review motivates these people - from the receptionist to the owner - to better train for customer service and safety issues. read more

Simply Property Management - Paielli Realty - They changed they company name recently from realty world. it took 6 guys to 'fix' the door by the time i took this picture. - Real Estate Services Near Me - Phoenix, Arizona

I had a very stress free business relation with this realtor. He was always respectful, and quick to respond to any requests for repairs that were needed (2) in the condo I rented for 2 years. read more

I've dealt with Simply Management for 5 years and find their service exceptional. Cara who works with customers is excellent, being very knowledgeable and friendly. Their response time is fast and accurate. I highly recommend them for any property management needs. A+ professionals. Pete B. read more

My experience with this PM was excellent, the problem is not with the property management but with the owners. When problems come up and the tenant put in the request for it to be completed, it takes time. It is very frustrating and the reason behind all this is because the PM have to go through the property owner to get permission to get certain things done for the tenants. I know that because I am with another property management at a different location and I went through this so many times with owners. Simply request then it looks like PM is not trying to do anything for their tenants. It is always a fight getting things through to the PO when it comes to spending money so that their tenants are able to love at the property and be comfortable. I stayed with a certain PO for 3 years and during that time, they went through 4 different PMs, this was again because of the lack of interest in servicing the property for the tenant and the blame falls back on the PM company. So, some of you who just love picking sores and not creating the mess in the first place, you said it correct, stop pointing fingers and get the property in better loving conditions so that the PM companies can continue servicing it when it is under their management company. They represent your property and gets the go ahead from you, they are only the middleman. What's worse is when a PO calls your new PM, gives a good review, then turns around and try to give a bad one. How sad could that be.......... Thank you. read more

Greedy company I have deal with. When I move out they're over charge too much. More than thousands dollars I have to pay. Even tiny problem they still charge. I have never seem that kind of greedy company before. Even I live los anglers never been charger that much in my life Also I pay full month rate for last month and only live for one week then move out. Almost pay whole month rate for empty house. Give they a lot more time to find new tenants. When they over charge me. Never considered that. read more

This management company always worked hard to meet my needs as a tenant. Cara, specifically, was always very receptive to any questions or concerns I had. She made my stay very pleasant and enjoyable. I would rent from this company again, without hesitation. read more

It was a pleasure to work with Cara Breazeale at the Phoenix office. She knows her stuff and was always there to answer my questions. I will always be using them in the future for any of my real estate needs. read more

I've worked directly with Cara and since our first interaction she has been such very professional, efficient, and transparent which has made our move and living situation a great one. If she doesn't have the answer right away she does all she can to obtain it and promptly sends updates when available. Thank you Cara for your professionalism! read more

I'm so sick of these ignorant people treating my parents like they don't matter. They are extremely ignorant and unprofessional and I will be reaching out to the owner of the property to let them know about how they are being represented. read more

I rented a house managed by these awful people. The office is run by unprofessional and rude women who treat their renters like sh*t. They lied to me when I moved in about the age of the AC unit, and sent unsavory people to do hack jobs anytime something needed to be fixed. I would have renewed my lease but didn't want to have to deal with these crazy bitches ever again. read more

Well seeing that your response was as snarky and judgmental as your employee I spoke with over the phone. I guess I will tell the details of my experience thus far with Simply Property Management of Phoenix , AKA Paielli reality inc. FIRST of all I would like to apologize for implying that this place had Bed Bugs when I moved in . That clearly was not the case , We must have gotten them from a hotel or maybe the babysitters , who knows ? But the fact is this could happen to anyone. Now please let me tell you my experience with this company so far and why I was so heated when I called in to report this issue. First , the loops you have to jump through to get qualified for the rental are mind boggling ! That is good news if your a landlord . Which it is pretty obvious this is a landlord driven business and once the customer has been landed well good luck to the customer. Or if your a landlord your client , the one staying in your house......? Hello customer service , where ya at? SECOND, how was the dishwasher treating me why it took you TWO MONTHS TO FINALLY GET ONE INSTALLED!!!! absolutly unacceptable , not to mention the day my wife sat home waiting for the appliance guy to never show up ! That is not an exageration by the way. 2 MONTHS I waited why they looked for a part to fix a samsung dishwasher , emails , phone calls , so much inexcusable wasted time. THIRD, the nice agent that rented this property to me , I conducted business with on the side and she did not have very good things to say about this company. After renting this place to me , I called her to tell her of the dishwasher problem to find out she had quit , she said the management was to much pressure. But the place was so nice,I really wanted it. , should have listened to her! Then two months later the next agent handling my account was gone . That says a few things when your overturn is that high, am I wrong? FOURTH Greg the owner , didnt email me personally or reach out to me with any concern. But he sure did quickly hop on YELP to try and clean up his appearance. TRUE COLORS. LAST BUT NOT LEAST. Tone. The way I was spoken to over the phone on two occasions is the main reason. Its funny , call it what you will, But this was worse than waiting two months for a dishwasher. I do not appreciate being talked down to . Very condesending. I rent my home in Utah , so I understand the industry can be tough which is even more reason to treat good renters , well good! By the way not once did I say I wanted to break my lease. We love the place , Maybe I will buy it ? I know the owner wants to sell , Especially after I personally told him of my experience. If I do buy , well I will make sure Paielli doesent get a cut. For anyone reading and wondering about the Bed Bugs , Well my 1 year old son woke up one night at about 2 am with about 40 or so bites on his little legs. We did some research and stayed up all night trying to spot one. Nothing. So we got an inspection the next day and we found a few. Apparently these are a nightmare and spread very quickly so we paid 1000$ bucks and had the place heated and sprayed. What a terrible weekend , we basically moved out and back into the house , Worst Thing Ever. I bet I dont sleep good for a month! Dont be mistreated , go somewhere else . read more

These people are lucky I'm giving them one star. I believe in customer service especially when it comes to your home or lively hood. I had a issue regarding some HOA fines (which I had already paid), the fees showed up on my monthly statement again so I then called the office and spoke to the manager Jennifer Paielli who was extremely rude, unprofessional and made me feel like some kind of liar. I tried to explained to her that I had a long conversation with someone in the office regarding the fines, I told her exactly what her staff told me and she basically said I was lieing and that her staff would never give me that information. In the end, I told her I was frustrated and wanted to cry and fix the problem and she made it seem like there was nothing she can do. I offered to send copies of my bank statement showing who the check was made out to and that it was cashed and her response was "Then do your dodilegence and send me that information". I don't know about you but that doesn't sound like a professional response to me. If I knew that's all they needed then I would have sent that information sooner but obviously they weren't trying to help. Now I have a leaky ceiling so I have to deal with this staff again. I wrote them an email Thursday night June 11th and they sent someone out the next morning but it was an issue with the AC so the guy said he would call the office and talk to them so they can get someone out ASAP. I never got a call and now the ceiling in the laundry room is leaking. When I called the I office this morning June 15th the lady who answered the phone had the worse attitude EVER! I understand its Monday but I've been dealing with water coming through my roof and buckets being placed in two rooms now. Have a little compassion!!!! Someone really needs to teach these women the basics of customer service. read more

BEWARE! My experience with Mr. Paielli for the rental of my Las Vegas home was that he was incompetent in the value of the property and placing of the ads, which several times gave the wrong address and descriptions. Mr. Paielli also mishandled my management account with billing for unauthorized charges. Mr. Paielli also agreed to buy my couch, which he took from my home, and refused to pay the $200 for it. I made a complaint to BBB to resolve the problems, but, there has been NO resolution to this matter. I will NEVER refer anyone to Mr. Paielli, or for any of his businesses. Roy S. read more

OWNERS - STAY AWAY FROM THEM!!!!!!!! Read the other reviews. They are all true. This company could care less about you and your tenants. I will not even go into my long long list of problems because they have an excuse to justify everything that they do to people. Look at how much time the owner spends responding to complaints on this site. He does not know how to say "I am sorry, I did not service your account correctly, let me fix it". Instead he puts 100% of his effort into laying blame at everyone else's feet and getting onto these sites to justify his reasons for treating people badly. His office staff is horrible starting with his wife. They have set a horrible tone in their company and it carries through to every single person that works for them. They use their own in house maintenance department that does a horrible job as well. I have had to have so many things reworked that they did. Greg will probably respond with a long diatribe on why I am wrong about my opinion and he is right. Just take it for what it is, excuses. See how he has done that to everyone else that has commented here. He refuses to acknowledge that I am entitled to my opinion whether he likes it or not. See his comments below. He did exactly what I said he would. His comments are false and manipulated to place blame on me instead of just admitting that he had poor customer service. He gets pretty vicious doesn't he in his comments? All false of course. read more

I was a landlord. Owned a Condo and used them to manage to for me. The management company was not good to me at all. Very expensive, read the fine print of the contract and make sure you understand everything. Very unhappy and would not recommend them read more

Just a place looking to collect your application money. Company is a joke. Seems odd when you make 8k a month they won't approve you for a house that is less than 1/6th of that. Enjoy my money read more

the maintenance man, whose name is escaping me at the moment, was very well on communicating his plan before coming to the apt and was prompt, efficienct, courteous and clean. I have been sattisfied completely with his work! read more

Maddeningly awful at communication. SPM have successfully barricaded themselves behind the internet and telephone answering machines to avoid any personal contact with potential tenants. After trying for 5 days to set up a showing to see inside a Phoenix apartment I had visited physically and liked -- requesting it online at Zillow, replying to their email response by filling in the webform, calling their non-responding office phone, and clicking in a text message to request a showing (any way they made available) -- I had no response other than generated messages 'no showings available currently' day after day. I finally visited the office in person today at 15650 N. Black Canyon Hwy #B115 to see if I could arrange something in person with an office employee. I was told an application had already been taken out on it. Thanks, guys. A text message to previous inquirers saying "Thanks for your interest, but the property has been taken off the market" would have saved days of useless contacts, gas and frustration. If you try once and get no helpful reply from SPM, move on to another of the 100s of Phoenix realty companies that understand considerate client communication. Forget these guys ... read more

I would not give this place even 1 star if I had a choice. I want to share the response I received from Greg Paeilli, my "property manager" after requesting a face to face introduction (be sure to read in the photo section). I've been a tenant in my property for almost 2 years, always pay on time, and only contact them if a maintenance issue with the property, which it doesn't seem that they want to be informed about or resolve professionally. I thought that was the purpose of a PM company. They've now even posted a bogus notice to the site where you pay the rent online informing tenants that they will need to pay a $50 deductible for maintenance orders, which is obviously a ploy to deter tenants from going to them with issues. The notice is totally illegal and they can not hold anyone to this nonsense if not in their lease so I hope they don't get over on people. Take heed. You can even see the lack of professionalism in his responses to the complaints posted here. Who does that???? All of my correspondence with this company will be posted in the photos section. Happy Reading!!!! read more

Simply Property Management - Paielli Realty - Professional letter from me,Tenant, to Greg Paeilli, property manager. See his response in next photo. - Real Estate Services Near Me - Phoenix, Arizona

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As an owner of a rental, if you like to receive your rental income IN ARREARS, then go ahead and use this company! (Normal protocol is receiving rents in the first 15 days of the month the rent is paid). If you like to get charged bogus fees that aren't included in your agreement, then go ahead and use this company! If you don't mind your tenant not getting repair responses in a timely manner, for example termite issues, then go ahead and use this company! But if you are like me and not happy with a property management company that does not perform its due diligence and does not follow its contractual obligations, you'll follow my advice and stay far away from this company and take your business elsewhere like I did. If I could give zero stars here I would. Paielli Realty still owes me back their bogus coordination fees and to my knowledge has yet to fulfill their obligation to address my tenant's termite issue and I have since turned my case over to my attorney. read more

It's been great working with Simply Property Management. We are from California and depend on Simply Management to manage our 4plex property in Phoenix AZ. So far Greg and his team have met our expectations. I have no negative comments to share with others. They collect all rents, deduct expenses and provide a direct deposit on the reminder of the money. Working with Greg from CA has been a positive experience. We own more rental property here in CA so we know it's not a easy job managing property and Simple Property Management is doing it. If something changes in the future I will change my rating or comments according to how I feel, but right now I feel they deserve 5 stars from me. read more

terrible! this place is awful. they will charge you for anything and everything even if you have nothing to do with it. and they do not care how long you have to wait for them to remedy something. worst experience was in the winter when the heater was broken and it took them almost 2 weeks before deciding to fix it and no rent reduction for putting me and my pets out. when I first moved into the rental I had a pest place come out and when I moved in the next day the house was covered in dead and dying roaches and rats - it took me a month to clear out the bugs - still found a rat much later. they also made promises to have thigs fixed before I moved in and then they weren't, it caused me a ton of stress and I had to miss a lot of work to be there for them to do stuff since I was moved in and didn't want people there when I wasn't I just don't recommend getting into any business with these people. unfortunately I put down refundable security deposits with them and based on my experience with them I KNOW they are gonna make as much sh*t up as possible upon move out so that they do not give me any of my money back, even though I've kept the place beautiful, cause that's what kind of business they are - just awful! read more

This company does not care about about the client or customer. As the saying goes there is no more customer service today and this is the business model for Paielli Realy, Inc.. read more