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    Simply the BeSST

    3.3 (3 reviews)
    Open 9:00 am - 6:00 pm

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    10 years ago

    I paid $155 for startup and never received service. I haven't gotten my money back either.

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    10 years ago

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    10 years ago

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    CenturyLink Store

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    I receive Long Distance through CenturyLink. I was trying to set up an on-line account with them,…read moreand the usual chat-bot was no help. The person on line gave me a phone number and all that rep kept saying was they needed to reset my user name and password. I told her three (3) times I could not even get to the page to set up a user name or password, but she was going to transfer me to them anyway. So I screamed that since I did not have a user name or password the transfer was as useless as she was and hung up. Hope I still have long distance service.

    CENTURYLINK is like the bottom of the barrel when it comes to customer service. If I want to…read moreupgrade my service, I have to pay them to come install something at the place I rent so I can pay them more money for faster service. No thank you. On April 30 about 10 o'clock at night my Internet went out. It's still out - four days later. . They say you have an outage in your area and we're working on it but they keep moving the day that it's gonna be fixed. When I try to call somebody I can't talk to a human being so I ordered Cox today and I will be canceling CENTURY LINK. They don't fix things quick enough and they don't communicate to their customers and they don't prioritize restoring service. There's more I could say about when they turned my service off because they never transferred it correctly like it's just been an unending nightmare of mediocrity. It's a mid company can't handle it bye

    Phoenix Internet

    Phoenix Internet

    2.0
    (66 reviews)

    Let's just say that the last three weeks has been "touch and go" with internet service from Phoenix…read moreInternet. Many times with no service at all. Checked the modem every time, and the white lite was on; no connection. several times I did a "reboot" , still with no connection. Many, many times, still interruption after interruption . Service is fairly good when, and if it's working. Then this past friday, I get a charge on my bank account for a $10.00 late fee, even though I have been on autopayment since we got the "service" HHHHMMMMM. I am currently awaiting a return call from them about the late payment. they said we will definitely call me back within no more than 5 minutes........ well that was 50 minutes ago ! great service. They'll probably blame AI, which has become the habitual response nowadays, because NO ONE takes responsibility anymore. GOOD SERVICE ???? HHHHHHHMMMMMM.

    When I called to cancel service, the rep was very short and rude about it. When she asked about why…read morewe were canceling, I told her that the service is not good, we have issues multiple times a day with our IPTV freezing, but if I tether my streaming device to my phone, we don't have those issues. When I mentioned that we switched to Starlink, her tone changed even more. We have been with them for 3 years and since they were bought out, the customer service and value have dropped dramatically. They also take forever to get someone on the phone most times. The shortest time on hold I've had with them was 5 minutes, most times it's more than 20 minutes.

    Simply the BeSST - isps - Updated August 2026

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