Very unhappy with the owner's lack of professionalism and customer service. My mother took my 40-yr old wedding dress and cape to be cleaned and heirloomed. Received a call that the dress/cape had been cleaned, but they were waiting on a box for the heirlooming (that took a few days more). When I arrived to pick up the box, there wasn't a viewing window immediately visible and the box was wrapped in plastic and sealed with packing tape, so I paid for the service $350 plus tax (378.87), as quoted to my mother. I was disappointed I couldn't see my dress right away and wondered if it was even my dress in the box. It was the holiday season and we were planning a wedding so there were bigger fish to fry at the time.
A week later, I decided to remove the plastic and verify it was my dress. Much to my surprise, when I opened the box, there WAS a viewing window on an inner box where my dress was sealed in and visible. My cape was not visible so I could not determine if it was in the box.
When I looked at the dress, the 2" spot on the dress I tried to have cleaned, was now a larger spot which had apparently run when they attempted to clean it - not a problem. I DO understand they could get out such an old stain. The now larger spot was front and center in the viewing window. THAT I DON'T UNDERSTAND! When we were told the dress had been cleaned and they were waiting for a box, we weren't told "we couldn't get the spot out, it ran, and we're just going to close it up and tape it shut in a lovely box anyway". No one mentioned when I picked it up that the spot was still there. I would not displayed a dress with a spot in the chest.
I returned the box and dress to see if this could be remedied by treating the spot further then return it to the box and please display the dress AND cape in the viewing window. The young man who accepted it was gracious and said they would make a 2nd attempt but would stop if they anticipated damaging the dress. The spot could not be cleaned so I just took and dress/cape home.
I called the owner, Nicole to let her know my displeasure. She seemed completely disinterested in my call and gave me short, curt responses. She said most people want their dress in the box even if they couldn't get a spot out and I would have had to specifically request they NOT box the dress if they can't clean it. I told her I wanted my money back for the heirlooming service because I didn't end up getting it heirloomed but I'm happy to pay for the cleaning since they tried. She said the heirlooming is the most expensive part of the process (I assumed so). Although she prefaced my request with that statement, she offered me only $100 back on the service and said she wanted the box back ---she already had it! She also spewed out some ridiculous notion that I had received a "discounted" price (first I'd heard), although an employee told me the base price for heirloom service if $300. Whatever!
I will NEVER return to this business. read more
