I am writing this review only to warn prospective buyers. They wanted to charge $999 for Cilajet…read moreceramic coating that they said was already sprayed on the vehicle I wanted to get and was done so on the morning of my visit. 1. According to what I was told, this dealership spray this coating on all their vehicles and both buyers and leasers have to pay this $999 fee which cannot be declined. Come to find out, other dealerships spray ceramic coating on their cars and do not charge anything for it and will charge the customers who want the warranty for it. What does not make sense is forcing customers to pay for something they did not choose to get or if you leased a car. 2. If you research Cilajet coating, you will see that this coating has to set (cure) for at least 48 hrs and preferably 2 weeks after the coating has been applied before being exposed to the elements and if according to the salesperson I dealth with, this coating was applied on the vehicle I wanted to get on the morning of the sale, so how did the coating have a chance to cure before I take it home and this winter it has been brutal! Also, according to my experience, if you lease a car here, they might round your first lease payment up to the amount you have agreed to pay monthly even if the amount of that first lease to be paid up front should have been less. Upon pointing it out to them, they said it is because of their computer system and that they are fully aware of this error. Despite knowing this error, they did not tell me of this overcharge until it was pointed out to them. I feel like you really need to know what you are doing before you lease/buy a vehicle from this dealership, well, I guess from any dealership, but, mostly this one, you need to really have your guard up, need to really scrutinise all the numbers and to do your research. I feel like the agent I had to deal with knew what to say to lull you into thinking that she was watching out for you, that she was working her hardest to make sure that she got you the best deal but at the end of the day I feel like she did the opposite. On a happy note, I did get the vehicle I wanted from another dealership 3 months later (after much self-educating myself on how not to get ripped off at a car dealership) and I got a MUCH BETTER deal with almost $6K rebates right off the MSRP of $54K before I even stepped into the building, no begging and no surprise charges. I told them exactly what I was willing to pay after having researched what a dealership is willing to work with on this vehicle I wanted and if they can't work with that then I will not enter the building. For this purchase, I even got the dealership to take $25 off the monthly payment after having decided on the final take home price. And I got the ceramic coating for free as I did not choose to get the warranty. And I got the powertrain warranty for the life of the vehicle free of charge. The salesman I dealt with was a very nice, practical guy who didn't push the sale, he told me everything I needed to know and if he did not have the answer for my questions, he found out the answer for me. The finance manager got me the deal I asked for ( the $25/month off after the final amount was bargained for) and I got $100 (in the form of discount on the total amount) for dinner because I had to wait so long to sign the contract due to them being so busy. Mostly though, I did not feel like I was forced into getting things I did not want and I did not feel like I was hoodwinked. Very happy with my purchase elsewhere.

Just called Rick Roush Honda service and waited on hold for five minutes. Someone picked up the…read morephone, I heard voices in the background for one second, and then they immediately hung up. This isn't the first time I have noticed poor customer service. They just lost a customer.

Chrysler/Jeep service review…read more Got an oil change / inspection done today and wanted thanks to the service team and Chad for getting my car to me in a timely fashion and explaining all they did. Keep up the good work Anthony

Customer Service just terrible…read more First experience (and last): had appointment for my vehicle. Didn't even get an estimate after 20 days. Told, "we don't have enough techs"...."we've been very busy"....blah blah They should NOT have allowed me to schedule appt if they knew they couldn't look at vehicle. When I came to get keys, it took them 35 minutes to track them down Took my vehicle to Busy Bee (5*)....no issues How is this place operating still? Same low reviews as Brunswick location. Management better figure something out. This type of business is not sustainable

Great selection and easy to work with. Wish we had a dealer local like it. Consider for your next…read morecaddy.

Haley is absolutely amazing! This is our fourth vehicle purchased through her, and she continues to…read moremake the impossible feel possible. She took a very difficult situation and turned it into an incredible outcome for our family. Haley is patient, understanding, and truly knows our family's needs. Her honesty, dedication, and genuine care are exactly why we keep coming back. We wouldn't trust anyone else! Thank you, Haley, for always making it happen!

I went in to see a Certified Pre Owned Nissan Rogue and my salesman, Jim Koty, was THE BEST! No…read morepressure, lots of information, easy to talk to, and I ended up buying! No regrets! If you're looking, GO HERE and talk to Jim!

Rose Strelbicki recently assisted me with my purchase of a 2024 Nissan Kicks from Ken Ganley. She…read morewas amazing! She had extensive knowledge of each of the vehicles and all of their features that I test drove before deciding on the Kicks. Rose was helpful and answered all the questions that I had and just really made me feel at ease. She was quick with all the paperwork and anything that I asked for on her end. After visiting so many other dealerships, in my vehicle search, Rose was a breath of fresh air. I HATE shopping for a car but she made it actually enjoyable. She was funny and kind but most of all NOT pushy!! It was so nice! Rose was fantastic and I would recommend anyone who is looking to buy a vehicle go in and see her! You will not regret it!!

I bought a Kia Carnival hybrid in December and had a great experience. Salesman were knowledgeable…read moreand made the process as easy as possible. I brought it back in for the first oil change recently and the service center was just a great! I called last minute for an oil change and they were able to fit me in while I waited. Kept me informed the whole time. Plus they have a great lobby waiting area with snacks, water and a coffee machine.

bought a pre-owned van from them and when i came to pick up the van they offered me only $,1000 for…read moremy trade which was worth alot more. They then came up to $1,500 and the guy at the desk said I either accept his terms or I cannot buy the van. I asked if he would come up $500 mor to get to $2,000 and he said he was willing to loose a deal over $500 because he does it every day and made no differnce to him. He said my car had no value and would go directly to auction, even though i maintained that car very well and just put new tires, brake pads, rotors, and serpentine belt. I was not allowed to see the van until i signed all the paper work and when I finished the paper work, i was handed the keys and was told the van was under the tree outside, no one came to show me how things work. When I opened the van it was clear it had not been detailed, there were toys under the seat, and plastic ad the seats were filthy. They told me they would call to set a time to have it detailed since I did pay for it in the contract, but that never happened. The manager called me one week later after I called numerous times and no one would return my calls or email until I told them that i filed complaints with the BBB, Atorny general and the FTC. and then the manager called me to tell me I was out of luck because they were not going to do anything to help me out, including detailing the van, which I paid for. This company is not honest, they are immoral, and they made threats so that they could make money off my trade in and the van that I bought from them. This place should be avoided at all cost. I was warned but ignored the warnings, so I pray that others will heed this warning and avoid this place like the plague that it is.

Bait and Switch. Checked on a vehicle's availability they had advertised. I was told that morning…read morethat the Buick was still available. Seeing as I would be driving over an hour to get there, I called again 2 hours before heading their way. Explained I was making a long trip, missing work and wanted to be absolutely certain the vehicle was available. Was put on hold quite awhile before being told "yep, it's here, I just laid eyes on it". Showed up 2 hours later and was told the car sold the Friday before. When I confronted them with what I had been told their story changed to "oh it is actually here but it's in the garage having minor work done. Do you want to see another one that similar?". It was similar but about $2500 more. Idiots lost my business. They are the guys who give car salesmen a bad name.

I drove to Medina for the old "bait & switch." I messaged them on Thursday afternoon to make sure…read morethey had the specific listing in stock. I was told it was available. Showed up at noon on Saturday, was greeted and given a seat to wait for a sales associate. I asked if I could go look at the vehicle while I was waiting. A sales associate lead me outside where I proceeded to walk through every inch of their lot only to NOT find it anywhere. After I completed my lap around the lot I was greeted by another sales associate who asked if I was looking for a certain listing and was then told it sold earlier in the week. I left immediately and will never do business here.

Great experience!…read more From service to the sales area there is always someone willing to help. I recently decided to test drive a Kia Carnival hybrid. The team did a great job of answering any questions I had and making the process as easy as possible. After deciding on what trim level and a price. The team did a great job of getting the car ready and making the sales process run smoothly. Duane our salesmen did a great job of showing us all the features of the car from folding down the seats to helping us navigate every button on the dash. They have a great hospitality area too with snacks and awesome coffee/hot chocolate machine. Can't wait to come back for a visit!

BEWARE~My experience with this dealership has been extremely disappointing and I feel obligated to…read moreWARN others! From the start, communication was terrible. They didn't return emails or phone calls, or follow up on any of the concerns I raised after the sale. Once they had my money, it felt like I was no longer a priority. The vehicle I purchased was NOT AS REPRESENTED. Important details were glossed over or completely omitted and when the issues surfaced the NEXT DAY the dealership refused to take accountability. What even more concerning is the overall business attitude. The way they handle customers feels careless and misleading. Based on my experience I DO NOT feel their practices are honest or customer focused. I highly recommend taking your business elsewhere. There are plenty of reputable dealerships that value transparency and customer service--THIS IS NOT ONE OF THEM!