Customer Service just terrible…read more First experience (and last): had appointment for my vehicle. Didn't even get an estimate after 20 days. Told, "we don't have enough techs"...."we've been very busy"....blah blah They should NOT have allowed me to schedule appt if they knew they couldn't look at vehicle. When I came to get keys, it took them 35 minutes to track them down Took my vehicle to Busy Bee (5*)....no issues How is this place operating still? Same low reviews as Brunswick location. Management better figure something out. This type of business is not sustainable

I do not recommend taking your vehicle for service at Medina Auto Mall. I think it was the worst…read moreexperience I've ever had. It had taken 3 weeks to get my vehicle back for a two to three hour job. Very poor communication to the customers. Seems very disorganized and the service manager is not helpful obviously.

Had another 5 Star experience with Mark Sims and the Sims Mitsubishi. This is the 3rd vehicle I…read morehave purchased from them since 2016. Great Products, Service and Support.

Had a good experience with them. We went Dec. 26th after my 23yr old car broke down several times…read morethat holiday weekend. We weren't planning on stopping in there but my step father suggested we take a look. After walking the lot the owner Mark and saleswoman Ashleigh came out to help us. We showed her which vehicles we were interested in and the process began. As she was trying to find the vehicles in the system, owner Mark tried to help by saying let him do it (a bit over eager on his part, she was a newer saleswoman, but you have to start somewhere). We looked at a Jeep Lattitude that was a bit beat up but drove great. We then wanted to take a look at a 2016 Escape that was a bit over our budget, but were curious. Mark let us know that it would but us over our budget but we were willing to do it if the price was right and it was mechanically sound. I drive 60mi round trip for work each day so I needed something reliable. After taking it for a test drive, my stepfather, mother and I talked about it and made the decision to purchase the vehicle. We tried haggling a bit but they wouldn't budge. It was priced about $500 under what it was valued at, but it did have 45k for being 2 yrs old. We were able to get a lower interest rate than what was quoted to us first. We were in and out in about 3hrs. All in all it was a good experience. The staff was very friendly, offered us cookies and coffee, water etc. They made conversation with us while we waited. Do I wish I could have gotten a little lower price for a vehicle with 45k mi and being 2yrs old, yes, but it was the best value we found and the vehicle was in great shape. Ashleigh did a great job for only being there since October and made us feel at home. I'm glad she got the sale. Mark could have backed off a bit at first while she was trying to find the vehicle, but I understand where he was coming from being a warehouse supervisor myself. I do recommend them to anyone looking for a vehicle. The only issues Ive had with the vehicle since purchasing it was the brakes squeal a bit after being driven for awhile (economy rotors installed), the windshield wiper snapped off (probably just a defect in the blade) and the card for the door keypad entry factory code was not in the owners manual, but there are ways around that.

Rose Strelbicki recently assisted me with my purchase of a 2024 Nissan Kicks from Ken Ganley. She…read morewas amazing! She had extensive knowledge of each of the vehicles and all of their features that I test drove before deciding on the Kicks. Rose was helpful and answered all the questions that I had and just really made me feel at ease. She was quick with all the paperwork and anything that I asked for on her end. After visiting so many other dealerships, in my vehicle search, Rose was a breath of fresh air. I HATE shopping for a car but she made it actually enjoyable. She was funny and kind but most of all NOT pushy!! It was so nice! Rose was fantastic and I would recommend anyone who is looking to buy a vehicle go in and see her! You will not regret it!!

Honestly shocked at how in sync the service was with the commercials making fun of overpriced…read moreservice. Supposed to take my lease to dealership and this will be the last place I take it moving forward. Only needed an oil change and a tire rotation. Thank goodness they recommended the extra $400 worth of service they deemed necessary, or else my brand new car would have fallen apart! Didn't change the oil life sticker, lost a tire cap and one of the other tires continues to lose 10+ psi on the regular. I'll take the long trip to Big Nissan of North Olmsted moving forward, like I knew I should have.

I bought a Kia Carnival hybrid in December and had a great experience. Salesman were knowledgeable…read moreand made the process as easy as possible. I brought it back in for the first oil change recently and the service center was just a great! I called last minute for an oil change and they were able to fit me in while I waited. Kept me informed the whole time. Plus they have a great lobby waiting area with snacks, water and a coffee machine.

My experience with this dealership has been extremely disappointing and I feel obligated to warn…read moreothers! From the start, communication was terrible. They didn't return emails or phone calls, or follow up on any of the concerns I raised after the sale. Once they had my money, it felt like I was no longer a priority. The vehicle I purchased was NOT AS REPRESENTED. Important details were glossed over or completely omitted and when the issues surfaced the NEXT DAY the dealership refused to take accountability. What even more concerning is the overall business attitude. The way they handle customers feels careless and misleading. Based on my experience I DO NOT feel their practices are honest or customer focused. I highly recommend taking your business elsewhere. There are plenty of reputable dealerships that value transparency and customer service--THIS IS NOT ONE OF THEM!!

Bait and Switch. Checked on a vehicle's availability they had advertised. I was told that morning…read morethat the Buick was still available. Seeing as I would be driving over an hour to get there, I called again 2 hours before heading their way. Explained I was making a long trip, missing work and wanted to be absolutely certain the vehicle was available. Was put on hold quite awhile before being told "yep, it's here, I just laid eyes on it". Showed up 2 hours later and was told the car sold the Friday before. When I confronted them with what I had been told their story changed to "oh it is actually here but it's in the garage having minor work done. Do you want to see another one that similar?". It was similar but about $2500 more. Idiots lost my business. They are the guys who give car salesmen a bad name.

I drove to Medina for the old "bait & switch." I messaged them on Thursday afternoon to make sure…read morethey had the specific listing in stock. I was told it was available. Showed up at noon on Saturday, was greeted and given a seat to wait for a sales associate. I asked if I could go look at the vehicle while I was waiting. A sales associate lead me outside where I proceeded to walk through every inch of their lot only to NOT find it anywhere. After I completed my lap around the lot I was greeted by another sales associate who asked if I was looking for a certain listing and was then told it sold earlier in the week. I left immediately and will never do business here.

Great experience!…read more From service to the sales area there is always someone willing to help. I recently decided to test drive a Kia Carnival hybrid. The team did a great job of answering any questions I had and making the process as easy as possible. After deciding on what trim level and a price. The team did a great job of getting the car ready and making the sales process run smoothly. Duane our salesmen did a great job of showing us all the features of the car from folding down the seats to helping us navigate every button on the dash. They have a great hospitality area too with snacks and awesome coffee/hot chocolate machine. Can't wait to come back for a visit!

BEWARE~My experience with this dealership has been extremely disappointing and I feel obligated to…read moreWARN others! From the start, communication was terrible. They didn't return emails or phone calls, or follow up on any of the concerns I raised after the sale. Once they had my money, it felt like I was no longer a priority. The vehicle I purchased was NOT AS REPRESENTED. Important details were glossed over or completely omitted and when the issues surfaced the NEXT DAY the dealership refused to take accountability. What even more concerning is the overall business attitude. The way they handle customers feels careless and misleading. Based on my experience I DO NOT feel their practices are honest or customer focused. I highly recommend taking your business elsewhere. There are plenty of reputable dealerships that value transparency and customer service--THIS IS NOT ONE OF THEM!