My recent experience with Das Auto Carlot, particularly with the owner Mike, was extremely…read moredisappointing and stressful. I purchased a 2018 Nissan Pathfinder from the lot, and almost immediately after driving off, the check engine light came on. Mike directed me to two separate shops to have the issue fixed, but neither shop was able to resolve the problem. During this time, I made it clear to Mike that I am pregnant, with children already depending on me, and I urgently needed a reliable vehicle or at least a loaner while I waited. His solution was to offer to "go half" on a rental, but even then, he cheated me out of his portion of the payment. When I realized the Nissan could not be repaired in a reasonable time, I asked for my money back. Instead of being straightforward, Mike attempted to return less than half of the $3,000 I had paid. He then tried to pressure me into taking an old Buick as a downgrade, which did not have the seating space I required for car seats. He promised that it would only be temporary until a Honda part came in, but when the part arrived, he refused to switch me into the vehicle as agreed. Mike also made unethical demands, telling me that if I wrote him two positive online reviews, he would "work something out." I refused to be manipulated into writing fake reviews in exchange for service I was already owed. I kept thorough records of our interactions--text messages and recorded phone calls--so that I would have proof of how the situation was handled. If anyone doubts this, I am willing to provide evidence directly. To make matters worse, I discovered that Das Auto was attempting to resell the Nissan Pathfinder after claiming it had been sent to auction. When I brought this up, I was immediately blocked. Shannon, another employee, was rude and unprofessional throughout the process, while Chad and Mike's brother were the only ones who attempted to handle things respectfully and fairly. Chad in particular tried to ensure I got my refund, but it was clear Mike was the one holding everything up. Mike even went as far as to hold onto a check from Credit Acceptance that was in my name, and I later learned he had opened my mail without my permission, which is illegal. Only after my lawyer contacted the bank did Mike suddenly call me and claim my check was ready. This entire ordeal was stressful, manipulative, and dishonest. If you are considering purchasing a car from Das Auto Carlot, I strongly urge you to reconsider. My experience showed a pattern of dishonesty, lack of accountability, and disrespect for customers' rights and needs. The only positive part of my interaction was with Chad and Mike's brother, who at least tried to do right by me. Unfortunately, the owner himself proved untrustworthy, and I would not recommend doing business with him

Was interested in a Volvo XC90. spoke to SHANNON 3 time which she had reached out to me about, said…read moreI was approved for the loan and only needed 2,000 down, I messaged back and confirmed interest in the vehicle, she began to be rude and ignorant, telling me that I was wrong and that I'd need to use that money to get a shittier car. I told her that she was at fault for not communicating to me that the 2,000 was for a lesser vehicle and was continuously being rude and swearing at me. I checked her attitude and then told me to come down to the store and see what happens when I pull up. Like who is you a car salesman "saleswoman". can't even keep a damn lead.

I had a fantastic experience! Berea Auto Mall provided excellent customer service and support…read moreduring my new Subaru purchase, which was a refreshing experience. The Carfax, original sticker price document, and all my inquiries were handled, along with assistance for my loan, new title, and registration. I recommend Charles, he's a professional who demonstrates integrity. Thank you! I love my new ride!

Recently bought a car from them and had a great experience! The staff was friendly, transparent,…read moreand made the process smooth. Got a fair deal and love my new ride. Highly recommend!

My lady friend made an appointment to get 2,50 amp fuses replaced. The hatch wouldn't open and a…read morefee warning lights were also on. I took the Mazda for her.The woman, Ally or something, surprised me a $169 diagnostics charge that wasn't mentioned when she made the appointment, 21/2 hours later she told me they didn't have the fuses in stock and it would be 3days out, now 5 days and no call, and she would call me when their in and would install them for an additional charge of $58. There for absolutely nothing was done. Not much that a person can do. Maybe because I'm a senior citizen she thought it would easy to snuggle me. I put the fuses in for her. 5 fuses for $6 so her final price $186 including the Serra Mazda $180 With tax and what ever. Unethical employee.

My Mazda CX-5 was towed to the 3363 S. Arlington Rd location after hitting a piece of concrete…read morelaying in the middle of the street. I called Serra to ask if they could work my vehicle in. I also asked about an ETA and was told that they had room to fit me in. I was told that they needed one day to order the tire. I dropped my car off on Wednesday I did not get it back until the next Tuesday. Meaning it took them 6 days to change a tire and clarify their own warranty contract. The customer service is a joke; no one, and I mean no one, knows what they are doing there. Save yourself the headache and hassle. That location, in particular, is trash. I hope word of mouth gets around on how disorganized, unprofessional, and incompetent this store is. I purchased three vehicles from Classic Mazda Westside, located at 13930 Brookpark Rd, Cleveland, OH 44135. Trust me, it is worth the 45-minute drive from the Serra Arlington Rd dealership. It is a quick trip right up 77. As a Transportation Insurance Specialist, these are things I deal with every day! This is simple stuff, folks! Using a warranty should be as easy as buying one. Good luck if you go there! What a nightmare. My best advice is to steer clear of them unless you love a big hassle and headache! Thay away from Serra's mayhem!

I went to a different dealership prior to me seeing the place. They were closed and didn't have one…read morecar that was 100 % I drove down the street and county car credit. I met jim not expecting to get financing. The cars were in excellent condition. I told him my story. He ran my credit. Then surprised me by telling me that I was approved. I wanted to ask him how that happened, needless to say I drove off the lot with a car that night, I recommend this place to anyone who needs to reestablish credit. jim is one great person and genuinely cared about my situation. I will shop here again. I'm still in awe that I have a second chance for credit.

I I purchased 2 vehicles from County Car Credit. The service and staff were very friendly and the…read morefinancing was approved hassle free. The vehicles have been very reliable and dependable. We will be purchasing another vehicle for our daughter. Thank you County Car Credit . I will be referring people who ask where we purchased our vehicles. Joe & Carol F.

I highly recommend not to take your vehicle there. I went there to get the flex pipe fixed. The…read morequality of their work is really bad. This weld won't last see pics.I gave them an opportunity to fix their work and Sam didn't want to make it right.He said thats the quality of their work and he does not care about the poor quality of work image this reflects on his business. Oh BTW it was $380 for booger welds

Top notch. Great service and fair pricing. I had an issue I was concerned about, they identified it…read moreaccurately, took care of it quickly and I think my car drives the better than it did before! Highly recommend.

HORRIBLE! Stay away from this dealership! I live in California and never in my life have I…read moreexperienced this type of customer service. Got approved for a loan on a 60k car which was for the GTR, ok great. Come to find out the car was in a pending sale. If I knew it was in a pending sale I would've never ran my credit. 3 days later no phone call or email very poor communication. I don't see the problem here I got approved for the loan I'm downing 10k I honestly don't get it you have a serious buyer that's from California that didn't even look at the car and is still Willing to buy it and ship it at my expense, but I guess the sale associate I believe her Name was akira still wanted to go fishing. imo if I was a sale associate If your trying to sell A car sell it don't beat around the bush. This would never happen in California I promise you that. And if I could give them zero stars I would.

I've never written a review for anything other than restaurants on Yelp, but felt compelled to do…read moreso after buying a Nissan Sentra from Airport Nissan. My daughter just started a new job at the Ohio State Med Center and was walking to the hospital from her student housing. Some parts of the walk can be a bit sketchy and the Mrs. became very concerned about her safety. Buying a car was an easy decision, but which one became the challenge. Typically, we buy Hondas. But my experience at Sunnyside Honda has been poor to say the least, so we gave Airport Nissan a try. Matt Paradis greeted me when we walked in the door and patiently listened to what we needed. The exact model and color were at an off-site storage lot, so while we were waiting, he let us test drive a car off the showroom floor. By the time we got back from our drive, the two colors we were interested were in the lot and we sat down to make the deal. He did the usual 'Fargo' check with his sales manager and came back with a price that seemed a bit higher than my Internet research indicated. We came to a middle ground and shook on the deal. While waiting for the finance guy to write up the paperwork, Mr. Bernie Moreno, the owner of the dealership and Collection Auto Group, came by to say hello (mind you, this was a Saturday morning). Bernie seems like a great guy and you can see why his people want to work for him. The most dreaded part of the sales process for me is the finance guy...trying to push you into extended warranties, road service and rust proofing. However, Butch did a great job. He knew I wanted to get on my way, but I got intrigued with his story...former police officer, left the force so his young son would always have a daddy to come home to, worked for a competitor for a couple of years, where the owner treats his employees like they are used car buyers, and found a guy in Mr. Moreno he could trust. More importantly, he didn't try to push any other deal on me. The price I was told by Matt Paradise was the price on the contract. Within 15 minutes I was out of his office and my daughter was driving home in her new car. Not sure I've ever seen her happier! I would highly recommend Airport Nissan to anyone needing a new car.

I definitely recommend going to Michael Hadley at this location. He was very friendly and made sure…read moreto get me the best deal. Very straight up guy! So glad he was able to work with me and get me into my new 2020 Buick for a great price! I will definitely be returning there in the future. Thanks again!

This was one of the most frustrating car buying experiences I've had…read more I was actively working a deal on a Chevy Equinox EV from out of state and made it very clear I was serious -- we discussed out-the-door pricing, confirmed details like the charger and paperwork, and I was literally preparing to drive 7 hours early the next morning with my dad to complete the purchase. At no point was I told there was another buyer actively purchasing the vehicle. Instead, I was led to believe the car was available and that we were moving forward. Then, right after confirming final details, I was suddenly told the vehicle was "in the process of selling." I completely understand first-come, first-served -- that's not the issue. The issue is the lack of transparency. If another buyer was ahead of me, that should have been clearly communicated so I could have made an informed decision (like putting down a deposit immediately). This isn't the first time I've had this happen during my search, but this was by far the most poorly handled. If you're an out-of-state buyer, be very cautious. Don't make plans or assume anything is yours unless you have it locked down in writing. Very disappointing experience.

I had a great experience with Rob and he got me in and out in no time with a great deal on my new…read moretruck and on top of the, he found me great low insurance rates for my vehicle. Big thanks to Rob over at Downtown Bedford Auto Mall go check em out!!

Downtown bedford is the place you wanna go to get a car they have everything and can get you…read morewhatever. they have great customer service n work with you to make sure you get a vehicle I recommend any and everybody go to downtown bedford auto get a car you won't regret it and builds credit fast I just a challenger SRT