1. Sincere Repair Services

1. Sincere Repair Services

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Sincere Repair Services

2.0 (4 reviews)
Closed 9:00 am - 4:00 pm

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Appliance repair

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2 years ago

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2 years ago

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A service call fee is $99

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3 years ago

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River Run Appliance Repair

River Run Appliance Repair

1.0
(1 review)

Disheartened to leave this review, but after today's awful experience, feel I have to. Owner Jeremy…read morecame out to repair my washing machine. Tested it right after he left and GALLONS of water gushed all over my floor- he didn't reconnect the drain pipe. He came back to reconnect it which I appreciated (my property manager just had a baby so couldn't do this herself), but then spoke disrespectfully to her. When he left and she continued with the wash cycle, we found it was having the same issue (rattling) we brought him out to fix in the first place as well as a new one. When I called the office to ask if they would like to come back and fix it, as the issue is still happening or just part ways amicably and refund me the $80 already paid for the job, Jeremy had BLOCKED my phone number. By the way I was never once angry or upset in my communications- if anything I was overly understanding as I believe you get more bees with honey than with vinegar- but here we are. I'm honestly shocked that this business has 5 stars given this is how they operate. Stay away if you want someone who stands by their work, this was a truly unbelievable experience. It's not about the $80- it's about being dishonest, not doing the work you said you would, and not even engaging in a conversation to try to make it right. Owner then had the gall to respond to my google review completely lying about every aspect of the situation and interaction. How abysmally shameful. great person to hire if you want your home flooded and then the work not completed

From the owner: River Run Appliance Repairs delivers honest, reliable appliance repair for all major brands. With…read moreover a decade of experience, we provide fast diagnostics, transparent pricing, and skilled fixes to keep your home running smoothly.

Mr. Appliance of Richmond

Mr. Appliance of Richmond

2.4
(54 reviews)

It's nice to know that if I need repair work on my appliances I know exactly who to call for fast,…read morefriendly and dependable service. The technicians are very knowledgeable and do a great job. For me they all score extra points for being sweet to my dogs. The nice people that make your appointment are awesome and they send advance text with confirmation and pictures to let you know who is coming in your home. They also call when they are on their way. I give them 5 stars and highly recommend this company.

Steer clear. I used them in 2020, and the technician did not explain that spending $250 on a part…read moremight not actually fix the problem. We didn't realize that until he left and the problem persisted. They sent me a survey so I filled it out and the company (corporate) called me and refunded my money. I left that experience feeling like they made good on a not great experience. Fast forward 6 years later and I make an appointment for a repair. No one showed up at the allotted time. So I called and left a message with my name and phone number. The next day I get an email from the local office saying I was blocked in their system as someone they would not work with. I want to clarify that this was not because of anything other than my (legitimate) feedback on a survey and the company calling me and offering to issue a refund and agreeing that the technician did not do what he should have done. There was no altercation, no words exchanged, literally nothing negative between us and the company or technician at all. In the end, this is clearly for the best, but the unprofessionalism all around is disappointing.

Sincere Repair Services - homeappliancerepair - Updated July 2026

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