Sir Galloway's did a lot to fix any problems that came up. Any dry cleaner you go to is going to have a few hiccups--but the customer service at Sir Galloway went above and beyond to make sure everything was always made right. They also offer pick-up and delivery service at a number of locations, which is incredibly convenient. Their customer service reps always pick up the phone or return my calls/texts/emails promptly and professionally. I once had a shirt with a missing button that went unrepaired one or two times at the shop. Sir Galloway gave me several very generous coupons to make me whole and (of course) did not charge me to fix that button. The coupons were enough to pay my dry cleaning bill for a few weeks. Like I said: great customer service with a real eye towards making sure the customer is happy. My condo once missplaced my clothes and thus Sir Galloway was not able to pick them up. I wasn't notified until the delivery date came and I had no shirts waiting for me. This was a huge problem as I had a meeting for work the next day and no dress shirts. Obviously, this wasn't Sir Galloway's fault--it was my condo's fault. But I called Sir Galloway and they immediately put in a rush order, sped by to pick up my shirts, and made sure I had enough for the week. They did this for no charge. Great customer service and my shirts always come back clean and well pressed. read more

I usually wouldn't waste my time writing a review for a dry cleaning service as I have never really had a strong opinion for or against one. Sir Galloway changed that. I live in Brickell and work from home, Brickell is not an known for its convenient parking so I found it easier to walk with hangers a few blocks then fight for parking to pick my clothes up. That is until Sir Galloway was introduced to me. Sir Galloway come to me, picks my cloths off then drops them back off a few days later.. This convenience alone would have made me a customer for life. But Sir Galloway takes it one step further, after I received my first set of clothes back Andrew called me up and went into detail about how my experience was. He asked me if the clothes were facing the right way on the hanger, if I liked the clips and stuffing they used to keep everything looking good. They literally went the extra mile to not only pick my stuff up but insure it is EXACTLY how I want it returned. Putting the service aside the cleaning its self is excellent. I had a shirt I was ready to throw out cause 2 other cleaners failed to get a drunken mystery stain out. I brought it to sir Galloway and they were able to save the shirt. In addition they clean shoes and will do minor repairs. I never realized how bad other cleaners were until I used Sir Galloway. They have truly set the bar very high! read more

I recently was in a bit of bind needed to have to a pair of pants cleaned and pressed in a very short period of time. Upon explaining my predicament to the kind lady, whose name I unfortunately have forgotten, at Sir Galloway she assured me she could have my pants ready for me by the day had requested despite it being incredibly short notice. They day came for me to pick up my pants and I was pleased with the result, however what happened two weeks later was simply an unparalleled example of customer service. I received a phone call from an employee at Sir Galloway thanking me for my business, and inquiring if everything had met my expectations. I was simply amazed. I had spent a total of $13 that day, and have not returned merely because I have not needed anything cleaned, yet these people still valued my opinion, me the person who spent $13, one time. read more

I was recommended to Sir Galloway by a friend and completely love the way my business shirts are cleaned. My previous dry cleaner would return my shirts with the collars messed up and with lines from improperly ironing the shirt, worse yet I could almost count on broken or missing buttons. I know that no matter how wrinkled the shirt is, Sir Galloway will return them perfectly pressed and ready to wear. I also really like the free pickup and delivery service since I do not have to waste time on drop off/pickup and they deliver to my office. They also just started using plastic hangers for my dry cleaning. I am sending hangers back to them as part of their green commitment and mine. Thank you again Sir Galloway! read more

I mentioned to a friend that I was very dissatified with my dry cleaners. I had already tried three and was not satisfied. She recommended Sir Galloway in Pinecrest. For the past five years, Sr Galloway has "been spotless." Not only were my dry cleaning needs exceptionally met, the staff was very professional and incredibly helpful. Elli May and Mirium are outstanding. My orders are always done on time and I receive emails to remind me that my dry cleaning is ready for pickup. When I injured my knee and was unable to drive, Sr. Galloway came to pickup my clothes on Monday and then delivered them on Thursday. Excellent service read more

These guys are great. I've used them for all my dry cleaning and alterations. They have worked on my casual clothing as well as my formal clothing. The service is top notch here. Their account executive, Andrew Areces is always there to answer your questions and remembers who his clients are (which is hard to find nowadays). If you are requesting alterations, their tailors are very good at communicating with you and being honest on what is possible and what the risks/impacts might be on the garment. If it is not perfect, they encourage you to bring it back until it's exactly how you want it. Definitely recommend this service! read more

SAVED MY FAVORITE DRESS! The Sir Galloway team is amazing, I have used them for quite some time for everyday dry cleaning and their service has always been TOPS! But recently I had a little too much fun at a charity event and spilled wine on my favorite designer cream dress. The Sir Galloway team told me that they would send it to be fabric tested (in house) and would let me know if they would be able to get the stain out. Just 2 days later I received a call telling me that they would be able to fix it and they sure did! My dress was returned to me in perfect condition, never knew it was soiled. THANKS Sir Galloway!! read more

I am beyond impressed with the amazing customer service that I always receive when using Sir Galloway. I recently trusted them with cleaning and preserving a baptismal gown that has been in my husband's family for over 100 years! They exceeded my expectations since they were able to remove stains and restore parts of the delicate fabric that had small tears from all those years of use. I don't think I would be able to trust anyone else with such important item. I without a doubt recommend Sir Galloway to anyone looking for a professional and high-quality cleaners. read more

Best dry cleaners in Miami! Every time I go I am greeted with impeccable customer service and my clothes are returned in excellent condition. Recently, I dropped off two articles of clothing (a white shirt and a silk long dress) that I thought were beyond repair. The shirt was dyed pink (after I made a laundry mistake) and the silk dress had several drink spills on it. Both were returned to me in amazing condition and I was so happy they were able to get the stains out!! I couldn't believe it. Again, best dry cleaners in Miami and I won't be going anywhere else! read more

Sir Galloway does wonders!! I have been a customer for a little over a year now and I could not be happier with the quality of their work and amazing customer service - it is truly worth the price. I recently dropped off some suits and delicates and they were returned as good as new. I gave them specific instructions on what my preferences were (because I am very particular) and I was very impressed with the job they did. This is a consistent business, with a great foundation and a staff that truly cares, not to mention multiple locations. Thank you Sir Galloway read more

Overall Sir Galloway is a great high-end dry cleaner and my go-to place whenever I'm in Miami for work. I did take off one star for price, because they're definitely more of a premium type of place, but if you're looking for an upscale dry cleaner I would definitely suggest you check them out. They always do a great job with my suits/shirts, but most importantly for me I've never had any damage, missing buttons, etc. As someone who travels a lot for business the hassle of ever dealing with those types of issues makes Sir Galloway more than worth the price. read more

I have been a customer for about 15 years. I mostly use the route to have my dry cleaning picked up and delivered just a few days later. Every employee I have come in contact with has been polite and eager to help in any way. I have never had a single item lost or damaged and when there is any question about how to best meet my needs I am always called, consulted and given options for the best solution. Sir Galloway costs more than most dry cleaners, but you get what you pay for with trust, accuracy, and courtesy. I could never go anywhere else! read more

Sir Galloway is not your typical dry cleaner, they go way beyond being a dry cleaner It's more like having your own concierge service. If your missing a button, they replace it, If you need alterations they make it happen, you have your favorite dress that you think is ruined due to dye bleed, they will save it. The staff is friendly and professional. So in my opinion whatever they charge is really worth the service and then some. I would recommend Sir Galliway to anyone who really cares about taking care of their nice clothes. read more

Ive been a customer of Sir galloway for years now. Yesterday, i left a ring in my pant's pocket I had brought in for dry cleaning and they called me within a few hours of leaving to tell me they had found it. Aside from developing a trustworthy relationship with this company, the ladies working at the front always remember my name and give me a warm greeting each time I go in. Highly recommend sir galloway, not only for their high quality dry cleaning, but for the great customer service they consistently provide! read more

Great Service. This place really goes above and beyond to make sure I am happy with my dry cleaning and laundry. My time is important to me and their laundry service has really helped me out when I don't want to spend my Sunday's doing loads and folding laundry and is actually affordable. I sent my laundry in on Thursday and it was washed and neatly folded by Friday! They also return pressed shirts on really nice hangars. Sir Galloway Cleaner's dependable and professional service will keep me coming back. read more

I had recently moved into the area and was looking for a dry cleaning place I could trust. I was having difficulty finding one until a neighbor recommended me Sir Galloway Cleaners. I couldn't be more grateful. I am a businessman and travel a lot. I trust them with all my business suits. When I travel, they fold my dress shirts so impeccably, they look like they have just been bought from the store. This is truly a professional company that provides their customers with quality service. read more

I have been using their services for over a year now and I am very pleased. My clothes always return in perfect condition but the best of all is that their customer service is just outstanding. In a few occasions I had last minute business trips scheduled and when I called they picked up the clothes minutes after the call and delivered them in time for my trip. They are always there when I need. This is priceless. Thanks Andrew and all the team for the outstanding service! read more

I am a huge, huge fan of this cleaner. Timely, reliable and outstanding customer service. Most importantly, they are accountable and happy to repeat service if anything is questionable. They have expertly cleaned several delicate pieces, and I am thrilled with the attention to detail. Andrew has bent over backwards, personally picking up clothes from my apartment when I have called begging for a miracle in quick turnaround. It is never "no". What is better than that?? read more

I initially had a bad experience a couple of weeks ago when I came to pick up a shirt I dropped off for a stain removal and left a review. I'm now updating. Shortly after leaving that first review, I received a call from the manager Chris who was extremely polite and completely turned the situation around. While I was disappointed at first, I will probably be returning for future services because their follow up and customer service was stellar. Would recommend to anyone. read more