I don't trust any contractor that AHS sends but I got super lucky with Sirius Plumbing and AC. They are all professional and take the time to explain everything to me but beyond that they are honest. I had them come and give me a second opinion because I felt like the first company was trying to rip me off and sure enough Sirius plumbing had a totally different diagnosis that was covered under warranty and they understood the urgency since we were going through a heat wave. Thank you Sirius Plumbing and AC for being honest and professional. read more

Horrible company to work with. Had a new system put in and had issues the first year. They came out multiple times and worked for awhile. They are crooks and would not recommend working with them. Spend your money somewhere else with better company. They only care about money because they charging me to fix a compressor that they installed 2 1/2 years later. Would not deal with the technician Juan either was not helpful at all. read more

Update from review dated 7/25/2023 - While the a/c & plumbing problem we experienced earlier did not sit well with us, the Fall/Winter Check-up we had signed up for with the "Maintenance Savings Plan" went very well. * Luis (the technician) was prompt, professional and helpful * Very respectful of our property and the process, Luis gave us good (and documented) feedback after inspecting and testing all three of our units. read more

I just had a water heater replaced by Sirius Plumbing and Air Conditioning. The team sent out by Sirius was exceptional. Billy diagnosed the problem and helped me deal with American Home Shield. Matty and Kameron did the installation. All 3 technicians were terrific. I was introduced to Sirius Plumbing about 3 years ago. I have not been disappointed. These guys are knowledgeable professionals, they know what they are doing, do it well, and are really nice. AHS was a disappointment but the Sirius guys were great!! Thanks for your help. read more

07/25 AHS, America Home Sheid, a home warranty company sent Sirius Tech to check our Carrier Unit that trips the breaker. Come to find out he wrote the paperwork in a way so I would have to pay it instead of AHS. ($2500 for a Evap Coil....Robbery!) I read other reviews on AHS and Sirius and they have a history of this. I have had nightmare dealing with AHS on this going back to July 3. Its now July 25 and this was the last straw. Im filling complaints and bring a case to TDI and Texas Dept of Licensing. Im also going to file BBB complaints as well as reach out to the Texas Attny General to file Fraud via Service and Warranty denied claims. (Deception Sales Practices) WHY ON EARTH is it so hard to find an honest and dependable AC technician. Well, this time, Im not some dumb uneducated hick! Ive done my homework on this job and for the next few weeks, Im extremely determined to tell my story via social media as well as file my complaints. Next Stop, FaceBook, Instagram and TikTok. Ive had it with liars trying to gouge us in 100 Degree Weather! This is a crime and it must stop! DO NOT USE SIRIUS, DO NOT EVER PURCHASE an AHS POLICY! you will regret it and get ripped off! -Jared on a mission to share my story and warn consumers! UPDATE 07/30: Sirius Tech wrote it up that I needed to have CODE UPDATES before the Coil could be installed. (Nice try, CODE UPDATE SCAM is not new! So, the entire things is on hold until I pay $2500 for CODE UPDATES before a Coil can be installed. So I called another AC company.....and Bingo! An Honest Tech...explained to me about how the "CODE UPDATE SCAM" works and how by writing it up needing an "UPDATE" AHS knows it will never have to buy a Coil since the homeowner will not pay for so called CODE UPDATES. Nice Try.....Got all my evidence aligned and I cant wait to have my hearing with the Texas Licensing Board and the Texas Attny General Consumer Affairs Dept and show them exactly whats been going on with a BAD AC company and a BAD Warranty Company! Absolutely Criminal! UPDATE: 08/16/2024 STILL HAS NOT BEEN FIXED. COMPANY HAS REFUSED TO MAKE THINGS RIGHT. TURNS OUT THE TECHNICIAN ALSO DAMAGED THE COIL DURING INSPECTION. BUYER BEWARE! CASE and COMPLAINTS SILL ONGOING WITH THE AG and TDI. read more

If you're in Frisco, ask for Billy! Such a big help. He explained everything, each step of the way. I learned a lot. Plus he loves dogs and didn't mind my bulldog following him around! read more

Sirius Plumbing and Air Conditioning - Billy at Sirius paying attention to both the plumbing and my clingy bulldog! - Plumbing Near Me - Carrollton, Texas

UPDATE: Sirius Reached out to us and I spoke with Melissa on the phone for quite a while. She listened to all of my concerns and informed me that she was handing it. We received a call from the rude manager and were refunded the $525 originally requested. THANK YOU Melissa and team for working so hard to restore our faith in you! ** The first time I was introduced to Sirius Plumbing they repaired a pressure leak in our master bathroom under the shower. This tab was somewhere around $5k. They did a fantastic job, knew what they were doing and we were very pleased and added their information to our trusted repairmen book. It was no surprise that in 2016, we turned to them to install a new hot water heaters for another $600 each. The next time was for a leak under our slab in our master bathroom in the summer of 2019. The men who came out to fix the issue were kind and courteous, they completed the almost $13,000 repair quickly and efficiently and they were very knowledgeable about the work they were performing. Once again we were very pleased with their work. This time when I needed a plumber to come out to assist we turned to them once again. Our floors were buckling and our floor guy said there was a leak and he suspected the dishwasher. Turns out he was correct. The young man (Ryan) who diagnosed the issue said there was also a pressure leak and that we should let Chris come and diagnose where the leak was located so it could be repaired. Ryan proceeded to tell me that Chris "was the best in the business.". At that time he upsold me into their Sirius Comfort Care plan saying it would save us money in the long run and since I suspected the remaining leak would be a pricey fix, I decided to join. $525 later we were members. The next day Victor and his trainee arrived with their Acoustic Leak Listening Device in hand. They explained to me that once they found the leak the needle on this device would move rapidly indicating they had found water. They proceeded with their leak detection process and their needle failed to move. They were determined to find this leak so they kept going. After several more tries they decided to bring out the compressor to push air into the lines in an attempt to locate the leak. The next thing I knew, another guy arrived to assist. Clearly this leak was being elusive. After several tries to push air through the lines in an attempt to find the leak they were still unable to find it. I was told there was "a cold water leak somewhere in the area of my kitchen and my laundry room under my slab." I said how do you know if you were unable to locate it. He proceeded to tell me that my wood floors were too thick and that he wasn't able to hear it. I questioned how long they had been on the job and asked where Chris was (as Chris was supposed to be the one who came out to do the leak detection in the first place), and they informed me that they were all journeymen plumbers who knew what they were doing. It was my wood flooring that was causing the issues. At this point I was given 3 options. 1. They would tunnel under my home into my kitchen at the tune of $4K-$6K to start and it would be much more if they had to tunnel toward the laundry room another 20 feet away. 2. I could tear out my floors (when I replaced the damage) and they would come in and cut through my slab to locate the leak. 3. They could quote me a price for replumbing the entire house completely relocating my plumbing above the slab. He left me with a $335 bill and a promise to quote me what his guys would charge to tunnel under the house. I was dumbfounded that he wanted to tear up my home for a leak he was not even able to locate with his high-tech devices. After more than a few discussions over the weekend about how much I did not want to destroy my home to find a leak, we decided to get a second opinion. On the 17th another company came out to diagnose where this leak was hiding. He went through my home with a fine-toothed comb isolating the sources of incoming and outgoing water in each area until he narrowed the issue down. Turns out we did not have a pressure leak, we had an upstairs toilet that needed a flap replaced. There was also a tiny leak in the disposal which we had located the previous evening and there was no destruction of my home in learning of this wayward toilet. We called Sirius to ask for our money back on the leak detection and the Comfort Care package (since they will now be removed from our trusted repair people list) and although they have a "100% money back guarantee," we were very rudely told that "because we did not call them back to choose one of the [horrific] options" above to allow them to go on a wild goose chase for a leak that was not there, we would not be getting our money back. SO folks, for $523 dollars to make this customer happy and we all move on, they have lost a long-term $20,000+ client and I want to make sure no one else makes the same mistake. read more

Sirius Plumbing and Air Conditioning - I have posted the work order so you can see. Note in the invoice below, we were waiting on a quote for the tunneling option. - Plumbing Near Me - Carrollton, Texas

They were available same week. The original techician was very know and handled my issue right away. I had him inspect for a duct cleaning and he recommend it. he quoted a fair price on the spot ( compared to 3 other companies I spoke with) The technicians who did the service were professional efficient and clean (despite the messy job). I would highly recommend them. read more

Horrible company to work with. They came to fix the toilet and broke it. There was water all over the floor. Stay away from this company.

The issue is, SIRIUS PLUMBING & AIR CONDITIONING INC installed the water heater without giving me time to get the hole in the wall fixed, the hole they made to fix a water leak inside the wall. Now, to fix the hole in the wall, the water heater must be removed. To remove the water heater and put it back along with city inspection, it is costing me $1532. IF SIRIUS PLUMBING & AIR CONDITIONING INC did not put the water heater back before the hole in the wall is fixed, the $1532 expense would not have been there. If SIRIUS PLUMBING & AIR CONDITIONING INC had told me and not install the water heater without me fixing the hole they made by SIRIUS PLUMBING & AIR CONDITIONING INC, I don't have to spend $1532 to remove the water heater and re-install. Because of the SIRIUS PLUMBING & AIR CONDITIONING INC mis-steps and not communicating to me the right action, it is costing me $1532 to remove the water heater, repair the hole in the wall, re-install the water heater and city inspected. read more

This is a review of a service contractor that works with American Home Shield warranty company. Sirius is the company that I was assigned when I submitted a service request for my furnace not working on 2/14/2021, just before the winter storm hit Texas, forcing the rolling blackouts. Supposedly American Home Shield has a 24-hour scheduling guarantee. Unfortunately, Sirius Plumbing decided not to bother scheduling anything at all, with merely a response that with hazardous road conditions, they would not be servicing anyone. Thus, four days after initially placing the service request, Sirius still has not contacted me to EVEN schedule me, let alone give me any idea when they would come out. In a previous service request, Sirius took over a week from request to send a technician out. Meanwhile, I have 3 other plumbing and air companies that have been working round the clock to help as many people they can while we suffer blackouts, no heat, and worse. read more

Needed two faucets installed and had them replace 6 shutoff valves. The faucet replacement is a flat $255 per faucet. They charged me an additional roughly $500 for $80 in parts that I could get at Home Depot. I called their office and the manager (Jesse) would not budge on price. Stay away from this company. I have been a customer for a few years now, both plumbing and air conditioning, and will never use them again. I will tell everyone I know to stay away also. read more

I would like to give 5 stars in every category regarding my experience with Sirius today. Our water heater went out Wednesday evening. It is now 2:30 p.m. on Thursday, we have a brand new water heater and everything is great. The one that died was from 1988 so when our technician said it needed to be replaced, I agreed 100%. Initial contact was very prompt. Lisa, with Sirius, who called and emailed was courteous and informative. Our technician, Billy, was very courteous, prompt, and diligent to every detail. I am very pleased with everything. read more

Stay far away from this company! They gave us a written quote and then once it was time for the work to start they doubled it. Basically holding us hostage since we needed the repairs done. DO NOT use them. read more

The warranty company sent Michael from Sirius! He was super quick, helpful, reliable, and did the right thing the right way. Also told me that wall that was cut due to the valve replacement (washer valve) needs to be done by the warranty company. Next time call Michael! read more

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Mathew from Sirius did a very professional job replacing an exposed high voltage wire powering my air conditioner unit, I would recommend him and this firm for HVAC repairs read more

Once again Sirius Plumbing has done a great job! When you call to request service you are greeted with a nice and helpful person (Ashley). With the cold weather we have been having I figured I would have to wait days to get my leak fixed. I did not. Dillon called to tell me he was available. He was pleasant and professional and friendly. This company does a FABULOUS JOB hiring QUALITY people!!! This is the third time I have used Sirius Plumbing. They are professional, they explain charges prior to doing work and their employees are great!! I highly recommend Sirius Plumbing! read more

American Home Shield assigned our job to Sirius - and I'm glad they chose this company. Everything was handled well. And, Cody, the tech assigned to the job was excellent - he's the person I will ask for when we need service. He was able to make suggestions and give me some ideas on operation and maintenance that I'm sure will prove valuable. read more

Buyer Beware!! Sirius was sent to my house by my warranty company, which contractually covers all parts and labor for a water heater. Sirius did not want to repair, but only to replace the water heater for $1700 out of my pocket. After hours fighting with AHS (and a 2nd week without hot water), I find out Sirius was in cahoots with AHS, only charging them $225 behind the scenes for my "new" water heater and making up the difference by creating bogus line items and charging me for the job - $1700. These guys are knowingly working with home warranty companies to scam people. I hope they get what they deserve. read more

As other people indicated, I also got ripped off by this shady HVAC company. They were sent by American Home Shield to do a small repair, which they turned into a $1600 repair bill to me. The repair I needed only required replacing a Capacitor in my AC unit, however, this company damaged the compressor in my 2 year old AC unit. Communication with this company was extremely poor as well, instead of explaining me the issue and repair, they just sent me the invoice. When I tried to contact them, I just got a text message that we have sent you the invoice. They expected me to sign a invoice of $1600 without even explaining me the problem. Stay away from these scammers and AHS as well. I won't be renewing my warranty with American Home Shield anymore. read more

As many others have posted here, Sirius Plumbing ends up colluding with AHS in artificially inflating prices for services rendered. I called AHS due to an issue with my water heater, which was covered under warranty. AHS sent out Sirius to complete the job. Now, despite having warranty that is expected to cover the water heater along with its installation, Sirius ended up charging me $900 in addition to the $125 service charge supposedly for "modifications to be compliant with code". When I asked the contractor why these charges are so exorbitant, he nonchalantly told me that AHS only pays about $500 for the water heater and these are additional charges on top of the insurance payment. Now, if I am paying over $1000 for a water heater replacement, what is the use of having home warranty? I can find a contractor of my choice to do this at the same price. In short, if you want to get ripped off for any plumbing work, then call Sirius or AHS. Use another warranty company and another contractor. Everyone trying to find a good plumbing service provider and looking up this provider, you need to be warned. Trust those poor reviews. If you have AHS warranty and they end up sending these guys over, ask AHS to send another contractor. read more

We just moved to Texas from California. Within the first 3 weeks of our arrival, our hot water heater exploded, and air-conditioning broke. Sirius has been great! Both service technicians called 30 minutes prior to arrival. They were friendly, courteous, effective and efficient. I'm grateful to them for responding quickly and completing the job within the same day we called to coordinate service. Timely response a courteous team and quality service, what more could you ask for? Hopefully we won't require any additional unexpected repairs but life happens - if we do, I'll definitely give them a call! read more

****Update from review below: Lisa called me right after the one star review below was posted. I give them props for paying close attention to their reviews. It seems what caused the problem was American Home Shield - who was causing a delay in service. Sirius Plumbing did offer me a discounted price after AHS told me it was going to be $1300. By this point it was too late and I had another plumbing service on their way. A manager Melissa also contacted me to see if she could be of assistance and fix the issue (which reminded me that I needed to update my review with Sirius). So moral of the story - don't sign up for American Home Shield for your home warrenty program. It makes other companies look bad and will delay emergency service. This was something that was not in Sirius Plumbing's control. -------- AHS sent Sirius plumbing to look at my water heater. The guy said it would need to be replaced, which I knew because it basically blew up and did 3k worth of damage to the guest bedroom. The guy came out on Friday and said someone would be contacting me. I called Sirius and AHS on saturday to see why I still havent heard anything. Sirius won't return phone calls so now I've been without hot water for 4 days now. On top of that, the pricing was going to be 1300 with the water heater being covered by AHS. read more

I'm currently working from home, so when my showers started backing up with sewage water this morning I didn't want to wait any longer than was absolutely necessary to have the issue fixed. I called Sirius just before noon and by 2:00, Kenneth had visited my house, diagnosed the issue, fixed it, and cleaned up. I was very thankful for such a quick response and felt that everyone I spoke with was very professional and cared to make my experience a positive one. I will definitely call Sirius next time I have another plumbing problem. read more

Unfortunately, I don't think this review is going to reveal anything new here, but I can and will confirm what others have posted previously. Water Heater wasn't working early Saturday morning, so I submitted a service request with American Home Shield. The job was assigned to Sirius, who only reached out AFTER I called AHS to cancel the request due to non-response from Sirius. Being an emergency situation on a Saturday, I decided to allow the job to be reassigned to Sirius. The technician came out, took a look at the water heater, and said it's bad and needs to be replaced. I thought, "Fine, that's why I have a home warranty." I knew something was amiss when he said he needed to go outside and find out what's covered and what's not. He came back in and said AHS is covering a new water heater and installation, but you need to pay me $915 for "code upgrades" out-of-pocket. Of course, I refused and told him I needed to talk to AHS regarding this. He told me they were supposed to call me and proceeded to ask for my signature in his paperwork. Of course, I refused. After waiting for about 10 minutes with no call from AHS, I proceeded to call them. Coincidentally, the technician supposedly got an emergency call and had to leave. No work was done to fix my issue -- he didn't even drain the standing water from the leaking water heater! After speaking with AHS, they advised me to request a line-itemized quote for what is allegedly needed, but not covered by my home warranty. I did that two-days ago. No response. Later that evening, I realized that I now have no water pressure in my bathroom closest to the water heater location...not even cold water. This was fine before Sirius came out. Both AHS and I have sent communications for them to come back out and address that issue - I even left a voicemail message for the owner who responds to Yelp reviews. Guess what? No response. I am about to call AHS again to try to get this sorted out. However, as several others have stated, unless you want to be ripped off and have more issues than before, AVOID SIRIUS AT ALL COSTS! read more

American Home Shield sent Sirius to troubleshoot my AC. After the service call the determined the evaporator needed to be replaced I received an email quote. Even though we had home warranty the quote was for over $2,000. It included lot of things that did not seem necessary. I called and left a message and replied to the original email with questions for clarification. I never received and replay or return call. The quote included a $250 warranty discount but AHS told gave $470 cash towards repairs with another company. The quote also included a discount for almost $200 for a "5 star Review" so they are buying good reviews. I had another company perform the repair. They said some things Sirius quoted were unnecessary like replacing the drip pan which was perfectly fine. They performed the repair for much less and provided a 2 year warranty. read more

We just moved into a house couple of days ago, and behold we found a water leak. Our home warranty people said they couldn't get out her until Monday, umm no, so got ahold of Sirius PAC. They came out the same day amd fixed the problem, Larry was the tech and he did a great job. I know if I have anymore problems I will definitely be calling them again. read more

Sirius Plumbing was sent my American Home Shield to repair a water leak in my foundation. They first quoted an OUTRAGEOUS repair estimate, until the insurance company got involved and then the estimate became reasonable. My water had to be turned off the house, and even though they knew that, their technician became ill and they had to delay the repair for a WEEK.... seems they only have one guy that can work. When the repair started, they "discovered" it was worse than expected and once again quoted an OUTRAGEOUS estimate (can you say $50,000) to repair. When I got a second estimate due to what they quoted, they got angry and decided to no longer bid on the job...they did not even come back to fill in the holes in the foundation they were paid to do. Do Not Use Them. I will not let American Home Shield send them to my house ever again. read more

I'm not one to write reviews, but this company is AWESOME! I tried Sirius the first time about 3 months ago with a plumbing issue that two other plumbers couldn't fix, and Sirius fixed it properly the first time. Last night, our AC unit went out. I called Sirius Plumbing & A/C around 10am this morning. A tech was at my home around 1pm the same day, and gave me the news that our condenser was shot and needed to be replaced. He gave me a quote for a new system as well a quote to only replace the condenser. I chose to get a new system, and they were back at my home within an hour with a new system and only took about 1.5 hours to install it. Incredibly professional and honest folks. Highly recommend Sirius for all plumbing & HV/AC needs! read more

As others have mentioned we had Sirius come out to service something under our American Home Shield warranty. That first encounter was fine and professional and they mentioned they also provide A/C maintenance contracts to service your system in the fall/spring. A couple weeks later I went on their website and submitted a request to set up a contract. I never heard anything back so I called in a couple weeks later and spoke with someone over the phone to set it up. They supposedly set us up for service and charged my credit card for the next service year. I asked when they would be scheduling my fall maintenance and he said in the next couple of weeks (end of September). The year is now almost over and I have heard NOTHING from the company. Not a phone call, email, visit...nothing. I went back and checked and they definitely charged my credit card the day I called in. And yet, I've received no service of any kind. I've requested a full and immediate refund and will be looking for a different, more responsive, reliable and professional company in the area. Hire Sirius at your own risk. read more

My husband and called this company to come and give a quote on repairing a slab leak. When we made the appointment we were not told that there was a fee to come out to the house and give a quote. When the guy arrived I asked him to give me a quote. He told me he would have to do work to get a estimate for me. I told him that I as not willing to do a slab detection because I knew where the leaks was located that I just wanted a quote. He then came back and told me that there was a $69 dollar charge to come out and give a quote to do the work. We then called the office to tell them that the guy was refusing to leave my property and they did not advise us of this fee when we made the appointment. I also told them that we were not paying the fee because he did not do any work to my house as well as he refused to give us a quote. I would not recommend this company at all they are a HUGE scam read more

Assigned by AHS to service my furnace. The technician Steve arrived promptly. He spent considerable time troubleshooting my furnace uncovering an additional issue. He Took pictures and explained everything to me. He recommended a furnace replacement. I also ended up signing up for their gold membership plan that services your AC and furnace unit, which I later tried to cancel because I forgot I was already signed up with another company. Matt submitted the service order to AHS the same day, to get everything authorized by the next day. The technicians arrived on time for the installation. The technician explained the installment and suggested a more efficient filter to use for the new system. The home warranty doesn't cover certain modifications that are needed for installing a furnace. Matt sent over an estimate for those modifications. Prior to the installation, I questioned a few and without argument Matt made the adjustments. After the installation, the technician confirmed that one of the modifications was not made. I reached back out to the company and after a few days, my invoice was adjusted for the difference. Now they do offer a 5% discount for giving them a 5 star rating which I find a little sketchy but overall I am pleased with the company. I'm still waiting to get refunded for the gold membership plan that I canceled. So for now it's 4 stars. read more

They were great came right out ! And was able to replace hot water tank the same day !

Like many other people who have written reviews, I called American Home Shield for a service call on my main floor A/C unit. Sirius was assigned the job. Technician came out and ended up quoting a lot of unnecessary parts and labor to the tune of $4000 just for the lower floor unit and another $2000 for the upper floor unit...which is not why I called...saying this all needed to be done to provide the warranty. They noted some work was to bring up to code but I didn't believe that either. I turned elsewhere and got an entirely new furnace and A/C for slightly more and the guy who did the work said Sirius quote complete BS! Don't use these guys! read more

Had service provided on AC unit today 7/28/2017. Very knowledgeable and nice. Quick and efficient. Also choose to buy the Sirius Comfort Care. Thank you read more

Sirius Plumbing and Air Conditioning - Comfort Care - Plumbing Near Me - Carrollton, Texas

Sirius Plumbing technician quoted me $1083 for unnecessary "Code" work related to replacing a failed water heater. I contacted the City of Frisco, who sent an inspector by the house to inspect the work required. Only one item in the list was actually required, gas sediment trap. All the other items quoted were not required by Code. Sirius misrepresented the necessity of the items and refused to replace the water heater without performing all the unnecessary "Code" items. I contacted the owner of Sirius, who defended his deceptive sales practices and refused to perform the work. I refused to do business with Sirius. read more

I have been a member of SiriUS for 2 years. I did give them 5 star review. Last week, my heater was running but hot air did not blow out. A technician from SiriUS came to my place. After spending 15 minutes looking around the furnace and said that my furnace had nothing wrong but not enough air to warm up the house. He asked me to replace a bigger one. He will sale me a new one for $4,550 after discount if I want to. Then he charged me $189 for inspection fee plus $69 for service fee. My heater was still not working when he left. The next day, I called another Company. The new technician found out the issue was on the switch then fixed it. Now the furnace is working fine and warming up the whole house, no need for a bigger furnace. I don't trust SiriUS any more. read more

My home warranty company assigned us to Sirius Plumbing. Communication with Sirius was seamless and thorough. I was able to get a service call in a timely manner. The technician, Emmanuel, was professional, very helpful and informative. He even advised me on a seperate plumbing question. I recommend them for plumbing work. read more

They gouged me for a plumbing inspection on a new house - charged an EXTRA $156 for a "hydrostatic" test. Sounds fancy? Not! They turn off ll the faucets and watch to see if meter moved for a few minutes. You and I could do this with 10 minutes of effort. I was expecting them to hook up all kings of fancy equipment, pressurize the pipes and attached a pressure meter. They stood firm on their price - their justification is that all the companies gouge for the same service - so it is ok for them also. I would go without water for the rest of my life before I would ever call Sirius to fix anything. Get me once - shame on them. Get me twice - shame on me. read more

Two days ago we discovered that one of our hot water heaters had given up the ghost and was leaking into the carpet in the hallway where the hot water closet is located. I immediately called American Home Shield and was put in touch with Dee in the Sirius office who scheduled us for the next day....bear in mind this is Christmas week. Yesterday, the service technician, Albert, arrived within the time frame stated and in two hours had the required code updates and the installation of the new heater completed. Yes, we had to pay more than AHS allowed because of needed updates to the plumbing, but this was expected as the old heater and installation was probably 20 or more years old. We expected this as we had been through the same issue with another hot water heater in our home which we had replaced several years ago by another company. This is no fault of Sirius....AHS coverage has its limits and we accept that. All in all we are way to the good on major repairs completed through the warranty. We were treated with the utmost courtesy by Dee in the Sirius office and Albert the technician who did a great, very neat job.....not to say that others have not had issues, but I'm pretty certain our good experience is not unique! read more