When there was a problem with the HVAC equipment they installed, Colony went beyond their contractural obligation to me to do what was ethically right. Colony conducts business with integrity. read more

Technician Matt arrived promptly at the scheduled time. He quickly diagnosed the problem we were having with our ac system. He not only corrected the issue we were having, he also thoroughly explained what was going on with our system, and what he did to fix it. We are beyond pleased with Colony Air Conditioning and Heating. They go above and beyond to do a great job. I highly recommend them. read more

A few years ago both my HVAC units went out. We took quotes from several places but The Colony Air Conditioning came out ahead. Fast forward to this summer and I've had to call for service twice. Once because a short caused my panel to not work and once for an AC Capacitor replacement. These things seem to always happen on the hottest weekends or holidays. Everything was covered under warranty except labor which is great. Their response time was excellent they sent very professional service techs. Very happy with this business and have recommended them to other neighbors. read more

I have used Colony Air Conditioning and Heating since 2016. They always arrive on time, are very professional and complete the work in a timely manner. They explain everything regarding the work they are doing and take the time to answer any questions I may have. Their annual maintenance service saved me going into summer one year and again going into winter one year from having a failure. So when it came time to replace my unit I didn't look to quote from anyone except Colony. They showed up on time Manuel G and the team could not have been more helpful and professional. They did a stellar installation with attention to detail and completed in record time of 5 hours and could not be more please with the installation. I absolutely recommend Colony Air Conditioning and Heating they are top notch. Thank you so much. The first photos 4 is the old unit install before removal. The last 6 show their quality and professional installation nice job Manuel G. and his great team! read more

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Outstanding Service! I've used Colony for years and they have always been providing awesome customer service! Their technicians and office staff are very polite and knowledgeable. Clear and just-frequent- enough communication (texts, emails, phone calls). Highly recommended! read more

We've had a long relationship with Colony. They installed a new heating and air conditioning system a few years ago in our 25+ year old home, and did a great job. We're on their twice yearly service plan, so our equipment stays up-to-date. The other day our A/C and thermostat conked out due to a drain line problem; we got super fast service from Colony on a very hot day! This business is top notch. read more

My A/C has been giving me some issues the last 3 years. I've known it's on the last legs. Well, I had Colony come out to do my maintenance. The tests were definitely showing it was leaking, and both the evaporator and the condenser were having issues. Colony explained my options, and I wanted to upgrade my system. They were able to come out the next day, install the new units, add two intake vents, a voltage regulator, and a new thermostat, and left the same day. They were very professional. And they worked with me on the financing. I'm so far happy with the service, I'll really see this summer. read more

I thought I had reviewed Colony Air a while back, but I guess not. Over 20 years living in Frisco I have used 5 or 6 different air and heating companies, and for the last three or so have used Colony Air. No comparison that Colony is the best of them. Easy scheduling, great communication, and fair pricing. We called them a couple of years ago for an emergency AC fix and they were here very quickly and didn't gouge me. Their yearly service plan is awesome. They came by today for my fall furnace service. Right on time, and sent me both a text reminder and called me prior to coming. What I appreciate the most, and I have dealt with two different technicians for both the spring and fall service, is their recap and suggested services at the end. No exaggerated repair needs, just some suggestions to make my system more efficient and timelines on when these things could become troublesome. I completely trust them. read more

We have used COLONY A/C for years. Just had them out for an issue and was very pleased at the work Frank F. did. It's comforting when you feel like you're in good hands. They have many employees that add value to their company and Frank is definitely one of them. read more

Been using these guys for years! They perform biannual checks of my system, and when I wanted to replace my builder-grade system, they had the best price, too. The techs are personable and on time. Highly recommend! read more

Frank came out today to check on our Carrier AC units as the overflow drain that outlets under the sink had flooded and caused wood floor damage upstairs. When I asked him what the fee schedule was for trip charge and diagnostic he told me. I then asked Frank what he would charge to blow out the drainage hose to ensure it was draining properly and he gave me a price. I then asked him if either of the trip charge or diagnostic fees get credited towards any work that gets completed on the 2 AC units. His response was, "is that how it works in your doctor business?" Frank seemed to be annoyed that I asked him if any portion of the diagnostic or trip fee went toward the overall work invoice. Frank then gave me a price for a filter. I looked it up and Amazon and found it for half the price he quoted. I told him that I would just order the filter myself. He went on to tell me that, unless it was an OEM filter it would likely not have the same performance as what he was recommending. After I told him I would order the filter myself Frank then asked me "Do you still want me to complete the diagnostics on the 2 units?" I told him "yes, that is what I am being billed for correct?" He then nodded and continued to work on the units. Finally, Frank came back and told me he did not think the drainage hose was draining properly due to the back pressure he was getting from his equipment. I asked him if he could disconnect the drainage hose from the P trap under the sink to see if he could blow air through it or pour hot water through it to ensure uninhibited water flow (as I have had this done with other AC companies). Frank's response was, "I am not a plumber. That is work you would pay a plumber to do." I then asked Frank if I would still be charged for clearing the drainage pipe even though we are uncertain if it is draining correctly. Frank told me, "yes, you will get charged 1/2 because I still get paid for the attempt even though it was unsuccessful." After I paid the invoice, I asked Frank if the muddy water that had been sprayed from the plumbing fixture under the sink had been cleaned up. (When Frank pushed pressurized air through the drainage hose, the plumbing fixture under the sink sprayed murky water underneath the sink cabinet). Frank said, "let me check". He went upstairs and came down about a minute later and told me "all cleaned up." When I went upstairs to inspect I found that Frank had pulled a towel off our bathroom towel rack, used our bath towel to clean up the mess. and then left the bath towel on the floor." In short, I was less than impressed with Frank from Colony AC. I am certain there are fantastic technicians with Colony AC/Heat. I'm just not sure that Frank is fair and professional in his business practices. read more

Called this company regarding a broken Carrier Infinity thermostat. They scheduled me in that day between 1and 5. Received call and text at 2:45 that said Rene would be arriving within 30 minutes. Ok that's just great service right there comparably speaking. Text was informative and introduced Rene with a photo and his work experience. Rene showed up in about 15 minutes. Very nice and professional upon arrival and during the call. He looked at the thermostat checked the unit upstairs and agreed that it was just the thermostat. I expected him to have to order the thermostat because it was expensive, but no... he came prepared based upon what I told the gentleman when I made the appointment. Kudos to the company for such communication. While he was here, he pointed out future problems that may arise, checked and cleaned the outside unit for us. Overall, I will be going back to them for service. Even though I didn't buy the offered service plan, which I don't usually do anyway, they will be the first call when I need something done!!! Again, couldn't have been any better!! read more

As usual the technician was professional and respectful of my property. I've been extremely pleased I chose Colony Air to install and service my unit read more

Colony Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - The Colony, Texas

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I can't thank this company enough! We needed a second opinion after a "tune up" from another company caused our perfectly running AC to stop working. I called when we got back from vacation and they were out next day and even apologized that we had to experience this and it is quite common. Now wait a minute that's not the best part...the best part is who they sent. RYAN!! This guy not only was patient with us he explained everything from troubleshooting to prevention. He took time to spend time teaching us what needed to happen and what's next. He went the extra mile and for that I am so grateful for this company and especially RYAN! Thank you we are now life long customers. read more

So I wrote a poor review some time ago - and Colony contacted me and it was a polite experience. I am not really sure what I was supposed to do in that case, challenge the licensed tech about their work/estimate? And now a new problem from questionable work product. The catch pan for the AC coil overflowed due to a clog - that does happen of course, but the tech who replaced the coil put so much sealant around the access panel, it's impossible to open (to get to the inside of the drain pipe to clear any debris or clean the coil itself) without tearing that panel door apart. Prior to their work that panel door was sealed with HVAC heat tape and easy to remove. I'm not a tech, but that panel should be far easier to remove. Another case of "should I challenge the tech on their work?" While this work was done a long time ago, I don't think that is relevant. read more

Colony Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - The Colony, Texas

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I was super impressed with how the service technician took social distancing very seriously when repairing our air conditioner yesterday. I've used them for service, repairs and installations for about 8 years and they've always been great, but yesterday they went the extra mile. read more

Staff is very knowledgeable and pleasant to work with. They all observed social distancing and wore masks and required us to do the same which made us feel very safe. For appointments, they called about an hour prior to let us know they are on the way. Finally they cleaned up after the job. Just could not asked for a better team. I hold back the last star primarily due to its cost. 1- They charged $89 for the initial diagnostic exam. When they arrived, they wanted to charge another $150 to find that the evaporator coil leaked and needs replacement. After I reminded our initial phone discussion, the extra charge was waived. 2- Cost to install a new replacement coil is $1305. I was told it takes 4 to 8 hrs for 2 persons. The actual hr was 3 which turns out to be $200+ per hour. This rate is ridiculous. I am just disappointed and wish they can be more transparent! read more

Today we had a great experience with Colony Air and heat. William S. was the technician and gave us a thorough review of the entire HVAC unit in our house we purchased a few months ago. He discussed improvements, issues and in general gave us a very positive overview and experience. I would recommend colony air conditioning and heating to any of my friends. read more

My praise for The Colony AC is long overdue. This is my second time using them and they didn't fail. Their tech Chris has come by twice and gets the job done and done right. He is very smart and knows AC units. He taught me a thing or two. If your looking for an honest company who will take care of you right away call them! They have after hours calls as well. read more

Our main AC unit started blowing hot air on Tuesday. I called Colony Air Conditioning, and they came out on Wednesday. They fixed the blown capacitator, and added some Freon. My technician Renee (sp?) couldn't have been nicer, came on time and explained everything to me. It's only been 2 days, but so far so good! read more

I am so happy my friend referred me to Colony Air Conditioning & Heating. They are fantastic. During peak summer hours I thought there was something wrong with my a/c, the temp wasn't holding and it raiser higher than I'm used to. I know my system was working but I felt like something was wrong. When I called around, 3 different companies told me this was normal and to schedule an appointment for fall maintenance because they were too busy with real issues. I didn't give up! My friend referred me to this team and not only did they take me seriously, they made an appointment with me that week. I'm glad I was persistent because my instincts were right. Even during peak summer, I should not see a 10 degree variance when I hold the temperature. It took them 5 minutes to determine my Freon was low and needed to be replenished. Charlie came to my house and took care of everything. He took time to answer all my questions and address any concerns I had. I I just finished up with my fall maintenance plan today and I am already ready to sign up for the 2021 plan. Thank you Charlie for taking care of all my HVAC needs. read more

I had Renee come out this summer and fix some minor problem with my air conditioner. He suggested we get on the maintenance plan which we did. He came out today and looked at the heater and was in and out quickly and efficiently. Very friendly and very knowledgeable. Overall a very good experience and a good value for the money. I highly Recommend. read more

Reese with Colony Air was here again for our tune up on our service plan. As always, he is punctual and very polite. He explained what he found very well, made recommendations, and took care of our issues. Definitely happy with being on the service plan to keep our units running properly, and pleased with the service Colony Air Conditioning & Heating's tech provides! read more

I highly recommend Colony air and hearing. The previous owners of my house installed a heating and air unit from them so I called them and they recommended I replace my second unit. They were professional to the point, very educated and told me exactly what I needed and why. I told them yes go ahead with it. They came the next day with their team and installed a new quiet efficient air and heating unit. read more

I have used colony a/c for several years now now to perform annual maintenance on my systems. They are always on time, friendly and very easy to work with. I rarely have issues during the season with my systems as a result. I would thoroughly recommend them. read more

Very responsive. Came out same day within an hour of phone call. Neither my upstairs or downstairs heaters were working properly. Charlie didn't find anything wrong with the downstairs unit after using jumpers to start it, it cycled on/off several times. Upstairs has always been odd working on/off - he suspects a bad motherboard and gave me best guesstimate. Told him I may try to replace that myself. But, based on my experience with Charlie, I decided to sign up for their semi-annual system check ups. Come 2x a year to check on system. Note: I asked him, he didn't try to up sale me on it. read more

Wow, great experience Professional and courteous Had another company come out said we needed a new furnace. The technician found the problem and we have heat again. We will never use Reliant AGAIN. Coloney A/C are the only people to use read more

Matt was outstanding! On time, professional, and extremely knowledgeable. Took care of all my systems and everything is working great. First class service! read more

My wife contacted a DFW area AC company to do a preventative maintenance in April. They came out and told us that we had a coolant leak and that it had to be fixed for ~$900. Our unit is reasonably new, so I was surprised and skeptical. Luckily we contacted Colony Air and told them about our experience, requesting a second opinion. Rene V. Came out within a couple of days, evaluated the whole system and found nothing wrong (no charge either). Moreover, he showed us that the last company didn't even wash down the coils (typically included in PMs). We really value Colony and would recommend their services to all those in their service area in DFW. read more

I had a problem with the AC not working. I was quoted almost $900 for a part excluding the labor from another company (which I found online for $100). Decided I wanted a second opinion and called out Colony AC. Within 2 hours I had Rene V. come out and diagnosed the problem. He told me it had nothing to do with the part the other company was quoting me for. I ended up spending a fraction of the cost of the correct repair. Very honest guy and a very honest company. Everything was done professionally and with full transparency. I will definitely call Colony AC next time I have an issue! read more

New customer of Colony Air and have to say I couldn't be more pleased. I was having a heating issue and, with colder weather coming, it was an urgency to have my system looked at quickly. I called Colony Air and within an hour a technician was at my door! Emelio was extremely professional, assessed the issue quickly and was very thorough in his explanation. I highly recommend Colony Air!! read more

I don't usually feel the need to tell my story about bad service as it's kind of the norm anymore. I selected Colony A/C because of their 5 star ratings. Had a tech come out in April and after 10 minutes was told that I needed a new compressor and new "lines" because I have a leak! New compressor and lines were going to cost me $7700 and change. I instructed him to just add the refrigerant...which he did at a price of $672.75 plus the cost of $89.00 for just coming out for a grand total of $761.75. He told me that "it probably won't last a week and won't last even a month". Six weeks later, it's still fully charged (I bought my own AC manifold gauge set for less than $100 on Amazon) and also the refrigerant. Very disappointed with this company and won't be using nor referring this firm ever again! 2 stars because my A/C is still going strong. read more

Love this business! We have used them for years. Today, SUNDAY, our AC quit working. Yes, it's August when your AC goes out. Called them and Brett took great care of us. Appreciate that he fit us in his already full schedule to get our AC working again. If you have to have your AC guy come out in this heat, don't forget to get him a Gatorade or some water! They really are life savers! read more

The guys are great, and the semi-annual service check-up makes sure my unit is going to be running great in the Winter and Summer months when it is most important. They never try to up-sell me on something I don't need, but point out proactive things to keep my units running at their best. Thanks again for the great service! read more

Charles called to notify me of his approximate arrival time. He wore a mask and gloves, as well as donning covers over his shoes before entering the house. I have used Colony HVAC ever since I moved to Frisco and I am always impressed by the service and attention to detail. One Sunday evening this summer I had to call after hours because my AC compressor began making a loud noise. I called at 6:00 pm. The on-call tech called me back and arrived at at 9:30 pm. Apparently a rodent made the mistake of going inside just as the AC kicked in. Although it was after hours I was pleasantly surprised at how reasonable the charge was! read more

A great experience with Colony Air Conditioning and Heating. We had them out to do a pre-season cleaning and check of our A/C system. The Senior Tech was knowledgeable, fast and thorough. We had compressor fittings added to our lines for easy cleaning, he repaired a wire and discussed possible improvements to our system. We were pleased and would use them again. read more

We signed up for a biannual maintenance of our heating/ac system with Colony AC& Heating. When it was time for our heating check up we received a post card reminder to make an appointment. Our technician, Matt, showed up on time and followed Covid precautions. He was friendly, polite and thorough in explaining details about our system. Very satisfied with our experience with Colony AC & heating! read more

Our Upstairs A/C unit was 10+ years old and Colony has been great on keeping it running - this year it had to go. Colony did a great job replacing it and with the additional 5-year warranty on it - it was a no-brainer. Good service team. read more

I've used these guys for 15 years and until today today I've always gotten great service. However, today I had a great need and after admitting I didn't have a service contract with them, I never heard from them. I contacted them 3 times and have yet to hear back. Had I gotten a " I'm sorry we can't help you " early this morning, I could have made other arrangements. But no, first the excuse was the present shit happening in Texas, then it was a "company meeting" that prevented them getting to me. So, here it is late at night and I'm left hanging. Where the heck has service gone in this day and age? There is no excuse for at least a call to say "go fuck off" so I can make other plans. Reminds me of my ex, who's deal was, if I can't have you, no one else can either. So, I have tenants that will be cold the whole weekend, just because these idiots couldn't be honest and tell me they wouldn't help. Had they been honest this morning, I could have driven to Tulsa, gotten the part I needed and had my tenants comfortable tonight. read more

Ryan did a great job with performing our air conditioner maintenance service. The life of our air conditioning units has been extended. We will continue to have our air conditioning and heating maintenance service performed by Colony Air. read more