HORRIBLE CUSTOMER SERVICE!!!! Once you walk in they treat you like a king, but as soon as your credit card is charged that's when they the crappy service begins. After all they got your money and commission already. I would highly stay away from this company as they do not manage their employees too well. Everything they offer has to benefit them rather than the customer. I understand they have to make a profit but they treat you like dirt making that profit. Oh well, lesson learned. read more

I came here to purchase a new mattress, boxspring and frame. I had a good purchase experience; however I had absolutely no help after purchase. When I made my purchase I was told my items would be ready the next day, as I decided to pick up the mattress, boxspring, and frame I purchased. When I arrived the next afternoon my items weren't wrapped and the floor display frame I picked wasnt disassembled either. When questioned about why the items weren't ready, the lady stated shes been busy. I've never had to disassemble, wrap and pack my own mattresses items before. It was ridiculous. I WONT BE BACK! read more

Me and my husband came in the store looking for a good mattress we have been having problems with mattresses for the past few years and we shared this with the customer service rep his name is Art he had us do a mattress test and the results are color-coded he showed us a few mattresses we fell in love with the third mattress he showed us he was very very knowledgeable we told him the problems we were having sleeping we were having back pain and he did inform us that this mattress would help. he was very nice very informative he spent about over an hour with us helping us decide what mattress to get. We were very satisfied with our purchase we're just waiting to try the mattress out once a gets delivered I'm sure we will be sleeping like babies thanks again art for all your help read more

*Read if you have hip and back issues* I've had my hybrid Sealy mattress and adjustable base for almost a month and I am loving it! In store, Lisa helped me find the exact bed I was looking for as I told her my concerns with my hip and back injuries. During checkout she offered an adjustable base warranty, mattress protector and sheets, which I purchased as well. There were a few logistical problems with the base and delivery but with Lisa's great customer service, everything got figured out accordingly! Felipe and Byron did a great job with delivery and installation as well. They were very quick and experienced! Mattress: I LOVE it! It's the perfect amount of support as well what I like to call "sinkage" Lol I'm still breaking it in but I do feel it conforming to my body more with use but also provides excellent support for my hip and back! Adjustable base + warranty: EXACTLY what I was looking for! The head and feet both come up, which helps alleviate pressure on my hip while laying down or back while sitting up. This will also be useful for if/when I have surgery and need to recover. This is a GOLDMINE for those with back and hip issues. There is a zero gravity function and presets, which is nice so you can set it up exactly how you would like it! Lisa also explained the warranty in detail. You want to make sure that you are covered in the event something wacky happened lol Mattress protector: Works perfect! I'm so happy I got this. About a week after I had my mattress, my water bottle leaked all over my bed through the comforter and sheets. However, not one ounce of water touched my mattress, thanks to the protector! Microfiber sheets: I love how soft they are however I do feel myself getting warm through the night and they are too big for my mattress so they do move around while I change sleeping positions. Overall my experience was great and I am very happy for Lisa's expertise and patience through this process! read more

This review is long overdue! In July, we were in the process of moving and when we saw Sit n Sleep from the freeway, we decided to go window shopping. Art introduced himself as we were checking out some mattresses. He politely asked if we were in a hurry, if not he wanted to see if we were interested in testing what kind of mattress best suits our bodies. The test was cool, we were instructed to lay down and turn on our sides while this bed measures what I can guess as pressure points. Based on the color coded results, Art showed us a few mattresses. It was fun, but since we were not really planning on purchasing a new mattress, we left shortly. The next few days, my boyfriend kept saying it's cool that we can finance for 4 years with 0% APR. I knew at this point, he's already made up his mind and we are getting a new mattress. We came back within that week. Another employee approached us as we entered the store, but we informed him Art was already helping us. He was with another client so we just started testing out the mattresses he showed us before. In just a few minutes, he was assisting us once more. The most amazing part is we tested about 6 mattresses but ended up purchasing the very first one he showed us. I guess that test really works! I love my bed soooo much! I've never spent more than $2000 on a mattress before, but it was worth every penny. Every night is like sleeping on clouds as soon as my back hits the bed. Thanks so much Art! read more

Monica Was Not Very Helpful.. This Experience Was Interesting It Seemed As If She Thought Perhaps We Couldn't Afford What I Was Looking For.. But The Greatest Of All Is She's Back Working After Recovering From, Get This BLESSING Her Brother With A Kidney, What An Awesome Person... Business Wise, So So... Personally Wise Man She Just Can't Get Much Better... read more

As soon as we walked in Walter acknowledged us and made us feel welcome. We had gone to 4 previous stores before and nobody was able to assist us like he did. Unlike the other mattress stores, at sit n sleep they ask the right questions to uncover my needs. When Walter started asking me questions about why I needed a mattress right away he knew what mattress worked out best for me. The delivery was quick and there were no issues with the set up. Thank you Walter, now I am able to sleep comfortably in my queen size bed :) read more

When we came into the store we weren't sure what kind of mattress we wanted, but right away Art talked us through our options and within 15 minutes we were sold on the perfect mattress. He helped us find something in our price point that we loved! Art made the experience fun and we were more than happy to give him our business. 10/10 would recommend this location if you are in the market for a mattress upgrade! We are so excited to sleep in our new king bed! read more

I walked in today with my friend and as soon as we walked in Art greeted us. It was extremely busy seeing that it was the holiday but Art was extremely helpful and took his time with us even though we had a lot of questions. We didn't feel rushed and he was very kind, professional and knowledgeable. Thank you for your great service. I definitely recommend this location and I definitely recommend that you request your help from Art. read more

Had a great experience at this store! Walter was very knowledgeable and helped us choose the right mattress for our son. He took a lot of time with us and answered all our questions. The delivery was on time and Felipe and Byron set up the bed for us. They were very professional. I would definitely recommend this sit n sleep location for great service and selection. read more

My wife and I came in to look for a new mattress and Art was extremely helpful in helping us find the perfect mattress. The entire experience was pleasant and art really knows his stuff. Their prices are also very competitive and they had a huge selection so art will find something that will fit your needs read more

After searching for the " perfect mattress ", visiting several mattress stores, we ending up at Sit and Sleep. Our sales person, Art, very knowledgeable and friendly. He had us use the Bed match" system which is a scientific approach to finding the correct mattress. After the process, Art showed us several mattresses that fit our criteria. Not only were the selection of mattresses extensive, Sit and Sleep also had the best prices! We found our mattress that suited us best and also purchased an adjustable foundation, as well as pillows, sheets and mattress cover. The bed was delivered 3 days after the purchase. After a week on the new bed, we cannot be happier and fully satisfied with our choice. We will now be Sit and Sleep customers for life. read more

Just left sit n sleep and couldn't be happier. Our salesman was Walter and he was awesome. He made sure we where happy with our mattress set and we are. Can't wait for our mattress! Thanks Walter read more

Walter was very knowledgeable and helpful. They have a computerized bed that you lay on and it analyzes the type of mattress that you should have according to your body style and weight. It is awesome. We layed on many many beds and Walter was very patient with us. Our bed was delivered today as promised and we're looking forward to a good night's sleep. read more

Went in to this store on Monday and was immediately greeted and helped by Walter. He was very knowledgeable about the product he was selling and was able to help me and my fiancé, stay in our budget while still getting the comfort that we wanted. He is a great worker and very personable. read more

The customer service we experienced from the first greeting was amazing. Lisa our sales associate was awesome. So knowledgeable and easy to deal with. She never pushed us to buy anything and gave us ample time to make our own decision based on what she showed us and the description of the various mattresses. They were true to their word about our delivery. They called the night before and gave us our three hour window. The next morning we were contacted when they were on the way and when to expect them. They were early! The delivery workers were very conscientious wiping their feet each time they had to come in and out. Omar and Hector did a great set up for our bed especially with having to haul everything upstairs. read more

Walter was great to deal with, we visited the store twice and he was very knowledgeable and did not put any pressure on use. I liked the fact the he helped us with what was comfortable to our needs, not the latest sale. We visited several competitors and they push what they wanted us to have. Thank you Walter for making our experience good. We look forward to getting our delivery on Saturday! read more

Ask for Art! He was very friendly, helpful, and answered all my questions. We got our brand new bed and headboard delivered and installed. It was a plus that they didn't charge for delivery/labor and hauled my old bed away at no charge. My bed was 20+ years old and still got credit for it! Great service and we love our new bed! My sister was looking for a bed as well and I recommended her to go to Sit & Sleep. Best deals in town and superb customer service. read more

This was an enjoyable experience. It was a busy day for the store but we never felt neglected, or pressured. The associate was very knowledgeable and provided good recommendations. Thanks Sit and Sleep, My son loves his new bed. read more

Omg! Art was such a big help!! We came in looking for a deal and we got one! Can't wait to try out my new bed! We did the test Bed Match and it really helped us find a keeper. Thank you so much Art! read more

I LOVE OUR NEW BED!!!! My partner and I were shopping around for a while for a king size bed, at so many other stores the salesperson will STANDTHISCLOSE to you making you try out all of their recommendations, following you around the store and not letting you try anything else. Walter was helpful, but also gave us space and suggestions and wasn't super pushy! I loved our experience there just as much as I love our not too soft not too firm mattress! He also got us a great deal on an adjustable base too! So we can watch TV in bed sitting up like ROYALTY!! read more

My husband and I had a great experience here!! My husband likes form beds and I like soft beds. This made our shopping experience difficult with trying to find a mattress that for both of our needs. Sit n sleep has a bed matching science that really helped narrow down our search. We found the perfect mattress for an awesome price and felt confident in our purchase. Art was a huge help giving us honest advice and helping us feel better about our decision. I would definitely recommend this sit n sleep to all my family and friends read more

I was dreading the process of buying a new mattress. The salesman Larry G. made it simple and stress free. We were there for less than an hour and found the perfect mattress for our needs. Thanks Larry! read more

Walter helped us get a very fair deal on a great mattress. It will be delivered tomorrow, free of charge. So far, we are very pleased with our purchase. read more

Sit 'n Sleep - Mattresses Near Me - Ontario, California

DO NOT TRUST THIS COMPANY! We were in need of a new mattress and had heard all the commercials, so we decided to pay them a visit. We found their prices expensive, but the salesman was very friendly and knowledgeable, so we decided to go ahead and pluck down a large chunk of change on a new mattress and box spring. During the purchase the salesman warned us about their mattress guarantee only being valid if the mattress sagged more than 1 1/2 inches. I found it unusual that he was already warning us about our brand-new mattress sagging, but I didn't give it a second thought because it had taken our prior mattress more than 12 years to sag. Little did we know that this was all a setup. Within the first 3 months the mattress started to sag. We then remodeled our home and did not sleep in the bed for the next four months. After we resumed sleeping in the bed it continued sagging. A few more months past and we started feeling back pain, which gradually grew worse. Finally, after the equivalent of sleeping in the bed for less than a year, the mattress sagged so much that both my wife and I began experiencing excruciating back and hip pain. So, we called Sit 'n Sleep customer service. They ended up sending someone to measure the sag. They determined that the mattress had in fact sagged more than the stated 1 1/2 inches. They said that we would receive a credit towards the purchase of a new mattress from them. We went to the showroom and asked the salesman for the best mattress they had that would not sag. They sold us a mattress with a 10-year 1 1/2 inch anti-sag warranty. Of course, we still had to pay a little more for the new mattress, plus they charged us a delivery fee. That was like adding insult to injury. So, would you like to hear how well the new mattress did? It started sagging within the first couple of months and continues to sag to this day. We tried calling them out under warranty, but they measured and said that although the mattress had sagged, it did not meet the 1 1/2" minimum threshold. Therefore, we would now need to deal with the continued sagging and eventual back pain until the mattress reaches the 1 1/2" minimum level of sag. We give up!!!! Now I understand what a racket they have going on with all their radio and television ads. They sucker you into buying an expensive mattress that's just going become junk in less than a year. Never again. DON'T TRUST THEM!!!!!!!! read more

Walter was very helpful throughout our whole experience! We left with a great deal and a new found knowledge about what our bodies prefer when it comes to mattresses! Thanks Walter! read more

I went into the Ontario Mills location looking for my new mattress. With so much to choose and knowing very little about memory foam, gel, adjustable frame, etc I was lost. Let me tell you, Art the store manager was extremely helpful, honest and knew exactly what I was looking for within my budget. I just got my new adjustable bed and cool gel memory foam mattress delivered and I am 100% happy and satisfied. Thank you Art for making it so easy to chose. Your awesome!! read more

We came to this location last Sunday. Walter is a GREAT salesman!! He helped us make a great choice. We bought it on Sunday, got it the very next day. What an awesome experience. No pressure. Super informative guy. Thank you, Walter. I LOVE my bed. read more

It was finally time to break down and buy a new mattress. My husband and I had shopped around for one about a year ago but just could wrap our heads around spending that much money. We ended up at Sit 'n Sleep today after again looking at a few other stores. Sit 'n Sleep has all the best brands and all they do are mattresses. Our salesperson, David Burnham, was very helpful and patient as we tried beds and asked a bunch of questions. It is still a lot of money, but they have good financing and David gave us some discounts on a few extras. read more

This was my 4th mattress I've purchased from Sit N Sleep. I've dealt with different sales person with each purchase and I have to say Norma was most pleasant to work with. She was very helpful and answered all of our questions. She told us that she normally works at the Brea location but we were glad she was at the Ontario location when we walked in to purchase a mattress. read more

Art Wendelant great service great store lots of information very patient we got a great deal . Will come back again

This was one of the best shopping experiences I have ever had. Monica and Lori were very helpful with great attitudes. I could not have asked for better service. I will definitely be sending family and friends to buy from here. read more

Lori the store manager provided 5 star service from selecting to buying to delivering. We spent over 4 hours in the store, trying almost every single bed. She was patient and knowledgeable. When we finally selected the bed that we wanted, she really worked with us on the pricing of the bed and gave us a really good deal right away. But the service did not end there. Lori followed up with our delivery and made sure everything went smoothly. If I needed to, I was able to reach her right away on the phone with no waiting. We are really happy with our bed, and very glad we bought it from Sit'n Sleep Ontario with Lori. read more

Art was amazing. He helped me find the right mattress with no pressure to buy. Thank you

Lori the store manager Welcomed us right when we entered the store she was fabulous. She took the time to explain to us what type of mattress was best for us. No pressure no rush! She worked with us on the financing. i would definitely recommend my family and friends to her! read more

Walter was very helpful! Very knowledgeable and made my decision very easy! Would definitely recommend going here for your next mattress!

Went into see the mattress selection here after already going to another local store that sells mattresses. The experience was great. I love that they have this new technology that helps to narrow down the type of mattress that is best for each individual. The salesman named Art was really helpful and explained each mattress we looked at. I feel the price was also fair for what we purchased. I will definitely go back any time I need a new mattress for the family. Thanks Art read more

I had a problem with the bed I purchased and Tim was most helpful! He was extremely kind and thoughtful. Even though the system was down when I was there, he still have me all the info and then he called me as soon as the system was up to confirm our transaction. Sit N Sleep should be very proud of Tim read more

Two weeks and no follow-up from them. First they claimed their printer didn't work, second that there was a problem with their password to log in the system. Technical issues occur but no resolution or follow-up from Tim and Art is unacceptable. Taking my business elsewhere. read more

I visited this store about a week ago, and I received 5 star customer service. Josh was the associate who assisted me with purchasing a mattress that same day. He was very knowledgeable and patient with me considering that I have never bought a mattress like the one I purchased that day. I spent well over an hour in this store deciding What mattress would suit me best. I tested out quite a few until I found the one that was meant for me lol. I am a very indecisive person so for someone to spend time helping me without rushing me or trying to make a sell means a lot. That really showed me that Josh loves his job and that he was going to do anything to help me whether it meant me purchasing a mattress or not. I just want to say thank you to sit n sleep for providing proper training to their associates in helping customers choose a bed that is right for them. Some people are designed to help others even without gaining anything, Josh is that person. Thank you so much I am forever grateful. read more