I had a great experience working with Mike. I came in twice and also spoke with him multiple times over the phone while trying to figure out the right mattress for us. He was incredibly thorough, knowledgeable, and patient throughout the entire process. What really stood out was that there was absolutely no pressure. He took the time to answer every question and genuinely wanted to help us make the right decision--it honestly felt like talking to a friend. If you're looking for a specific bed and not quite sure what to get, I highly recommend asking for Mike. He'll guide you in the right direction and make the whole experience easy and comfortable. We are getting the Helix Midnight Elite!! read more

We had such a great experience with Michael at Sit n Sleep. This was our first stop mattress shopping and we came in not really knowing what we wanted. Michael made the whole process feel easy, informative, and honestly fun. He had us try their bed machine to match our alignment, walked us through different options and asked all the right questions to help narrow things down. His recommendation on the Casper Snow really stood out. What impressed us most was his level of care. We came in close to closing, and he still stayed about 1.5 hours late to help us without ever making us feel rushed. That kind of service is rare. Huge selection, reasonable prices and they'll match online deals. If you're mattress shopping, ask for Michael. read more

Awesome experience making a purchase at Sit 'n Sleep for the first time! Michael in Santa Ana was incredibly helpful. I had no idea exactly what I wanted and he took time to educate me and work with my limited budget. Michael gave me an incredible deal on a quality mattress AND an adjustable base! My bed was delivered and setup yesterday in 15 minutes. Wow! What a pleasurable experience from beginning to end. I can't speak highly enough of Michael and the folks at Sit 'n Sleep. A deal on a bed can be found at many places, but the amazing, honest people at Sit 'n Sleep create customers for life. Thank you Sit 'n Sleep! read more

mike is amazing! ty for the sleep study and recommendation! He was very knowledgable on what I needed for back pain relief. Will def be back! read more

Sit 'n Sleep - Mattresses Near Me - Santa Ana, California

We are so lucky to find the store! They have various mattresses brand which are well known and with good prices! Joseph was working on the day we bought the mattress. He is expert and knowledgeable for all the brand and explained the pro and con of the mattress we picked, but never push me to buy any of them. With his great customer service and patience, we found exactly what we need there with a good prices! read more

Third time purchasing a mattress from this specific location and I wouldn't go anywhere else. They have an amazing selection at reasonable prices. Dennis G was extremely helpful in helping us to find the right mattress that suited our needs and patient with us as we took some time trying many options. Definitely recommend! read more

Amazing service, I found my perfect mattress Everything was perfect, let's not talk about the pillow I highly recommend it this places read more

just now New I love my bed, it's time to get a new one. I'm a returning customer at this location. Had a blast the first time ( I know that sounds odd, shopping for a bed... Get your mind out of the gutter) Joseph who is also the store Manager greeted me right away, set me up on the sleep machine 5000 ( no idea what it's really called) turns out I'm a tag and I went right for the stallion of mattress. Joseph was the only one working that day and was also finishing up with a customer, this is one place I didn't mind waiting. He is super knowledgeable, patient and all around great guy. I bought the Beauty Rest black series 2 medium Pillow top... Best adulting I've done in a long time. Great experience and so easy, I didn't feel pressured by Joseph to buy anything. We talked, laughed ( mostly at me) he understood what I was looking for and was able to multitask to keep all customers in the store happy until he got personal time with them. He thanked me for waiting, but really thank you for making me wait. I was so relaxed. read more

Had a really great experience here after going to 3 other mattress stores. Joseph D. was super patient with both of us and offered us some great recommendations for finding our new mattress. Ended up buying a great one! Thank you Joseph! read more

Large selections of all you mattress need. Joseph is the best sales I ever meet for purchase our own mattress and highly recommend this store! read more

Sit 'n Sleep - Large selections for all you need of mattress! Joseph Is the best sales I ever meet to get our own mattress and highly recommend this store! - Mattresses Near Me - Santa Ana, California

Joseph was AWESOME!!! Helped us get to the right mattress in our price range with no pressure. Kind and polite as well as extremely knowledgeable!! Many options! Family owned and treat their employees well!! read more

I walked in and the tall pale male that works at your Santa Ana location didn't offer a handshake . I asked him for the lower priced point mattress and he said if I want something cheap just go to Amazon. I gave him a second chance by explaining my situation that I'm going thru a divorce and I need something for the place I'm staying at and he showed me the $299 ones and said well if it's temporary I recommend a blow up mattress from Walmart. Truly rude person. Welp you just lost $299 and I lost another good night sleep. read more

First of all, what an amazing experience we had with Joseph. He made the process so smooth! We need more Josephs in this world! Very kind and sweet and best of all, never felt pressured at all. He is very welcoming and my wife and I bought a mattress today! We are walking out happy! Thank you Joseph! Highly recommend coming!!! read more

Sit 'n Sleep - Mattress - Mattresses Near Me - Santa Ana, California

Our mattress was damaged and replaced with dignity and grace. We went in and met with a beautiful tall blond named Lisa. She was personable and funny but most importantly remembered details we told her. She made the exchange effortless! I called back several days later and she remembered me and called me by name. She is a wonderful employee and knows her stuff!!! Thank you Sit N Sleep for allowing Lisa at the Corona/Norco store to be our go to girl. She is so nice and a problem solver!!!! read more

Great service and selection. We tested some mattresses and got it delivered to our home. Nice and easy!

The Sit N Sleep motto should be "Kill them with kindness". Be aware of their return policies, read the fine print and compare it to big retailers like Costco, Macy's for the manufacture r warranty. Be fully aware of their Deceptive Trade Practices when you buy from them! And just check all the complaints at BBB "Better Business Bureau" against them (see screenshot). I purchased a king size Beautyrest X-Class medium mattress in November 2020 with tax for about $2,800; Not crazy expensive or expensive but a mid size budget. Since then and per manufacturer and store recommendation, I have frequently rotated this mattress (at least 6-8 times in the past two years) and It has been less than 31 months of the ownership and I am not doing any wrestling or crazy stuff on the bed except sleeping on one side of the bed and the mattress has sunk by 0.25" to 0.6" inch in different regions of the mattress and the mattress fabric has been torn. So this is how the return process or manufacturing warranty works at Sit N. Sleep. You call their useless customer services who are trained to listen well and do nothing. Then Sit N sleep sent some 3rd party inspectors to inspect the mattress. The inspection process and all of it is part of a show on doing nothing for customers. Once the inspection is done, the report is sent to Sit N Sleep and the inspector asks you to call the Sit N sleep store to work with the return/partial store credit or store credit toward the new mattress. In my case, the dip was not enough for the mattress to be exchanged or returned. FYI for readers that I purchased a mattress from Costco for a guest room and when I returned it after 18 months, none of this BS was involved. And in addition, if you buy your mattress from Purple or Casper, the 0.25" dip qualify the mattress for exchange or credit whereas Sit N Sleep requires 1.5" dip. So unless your purchased mattress from them get hit by truck or comet from sky, good luck to you on getting an inspection that works in your favor as my mattress had a dip of 0.125" to 0.3785" in different regions and it was not big enough pot holes for them to qualify it for exchange/return and never mind the torn fabric either! Now, I am not advocating that Sit N sleep should blindly take back any mattress after one year or when people just don't like their mattresses after one year but in my case where the fabric is obviously torn, some sort of repair, exchange or store credit is definitely warranted. But good luck to you if you buy from these highway robbers: You ain't going to get a dime back. Also keep in mind that most direct manufacture retailers and big retailers have at least one year days trial whereas with Sit N. Sleep offers you only 120 days and I doubt that they even honor that! And if you read their fine print on return, there is a 20% restock fee. And so it goes. At this point I'd settle for them to come and pick up the junk that they sold me but good luck with that. When you buy for them and if you are unhappy, be ready for their double-talk and run-around: they will do nothing to remedy the situation. read more

Sit 'n Sleep - Better Business Bureau rating - Mattresses Near Me - Santa Ana, California

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Joseph was simply awesome. He took great care in making sure my friend got exactly what he needed for his aching back. We left very satisfied and happy with his new bed to be delivered tomorrow. read more

Super friendly staff, amazingly clean store. I cannot wait to get my next mattress from this store! Everyone is so kind, they're like family. read more

My husband and I shopped here last week I called prior to arriving and spoke with Karl The last thing my husband wanted to do was mattress shop Karl explained the difference and had us relax on each of the selections i had spoke about over the phone Karl was very patient, professional and knowledgeable We narrowed it down to either the single adjustment feature or the split adjustment We decided on the single adjustment completed the transaction and set up delivery The next morning my husband called and said he thought the split adjustment would be better for us I called Karl, he managed to unwind the transaction from the previous afternoon and have everything for the new split adjustment purchase ready by the time I arrived Thank you Karl for making everything so smooth and easy read more

Joseph will take care of all you needs and more! Highly recommended!!! Helped my mom set up a new bed for delivery in a fast and efficient way that we needed desperately. read more

Great beds! Joseph helped me find the perfect bed for my budget and price range, service was excellent and quality is unmatched

This was the best experience I've ever had buying a mattress. Joseph was so helpful and knowledgeable and helped us select the very best mattress. We got a really great deal on a really wonderful mattress. It is so comfortable and a great value! The delivery was so fast and so easy as well. They delivered earlier than expected and they were super quick and efficient. The communication was also very wonderful. I'm super satisfied with my experience and will be buying my next mattress from Joseph as well. read more

I came in on a weekday was able to have all of Ron Gonzales' attention! I was nervous, since it was my first time ever buying my own mattress, and it takes me a long time to make decisions. But my experience was the complete opposite here! Ron was incredibly knowledgeable, professional and hilarious at the same time. Thank you so much for keeping me within my budget and making it an SUPER easy for me to make a decision. Came back with my husband a few days later to make the final decision and we both still had a fun time and was so easy! So happy we chose to come here! read more

Representative Joseph was super helpful and knowledgeable about mattresses. We came in just to look and left with a brand new mattress. He was also super attentive even though there were other customers he was working with. Definitely worth a visit! read more

Worse than Used Car dealers, Sales people misrepresent, mislead and try to upsell every customer based on their fake, phony stories and the machine that's supposed to tell your exact Sleep habit. B.S. Crap and You will be Cheated sold Overpriced Junk. No 100% Return Policy. Dishonest warranty, no guarantee. Liars and cheats. And that's the way corporate wants it otherwise they would hire and train these ex used car dealers. BOO ! read more

Bought a mattress in December of 2024. I exchanged it for a different mattress because it was uncomfortable. When I went back I told the salesman I want the same bed I bought for my son which was a FIRM Pillowtop and the information was in their system. The salesman said they don't make that mattress anymore and I said show me a similar mattress. He showed me a pillowtop mattress which was a more expensive mattress a Beauty-rest Black pillowtop. When the mattress was delivered I thought I was getting a FIRM pillowtop. The salesman ordered a Medium plush pillowtop which is too soft. Didn't realize till I slept on it that it wasn't a Firm pillowtop and it sagged in the middle. I called customer service and they sent a mattress investigator out and he said he can see the sag in the middle and that it was a Plush pillowtop. I received an email later that day saying my claim to exchange the mattress was denied. I only had the mattress 3 weeks and they refused to exchange it. I have purchased 4 mattresses through out the years and my parents bought 2. My family will no longer purchase mattresses from Sit n Sleep. They've lost a family of customers. I do not recommend buying anything from them. Very poor customer service. Also, the Beautyrest Black mattresses are not worth the money. You will be paying top dollar for a junk mattress. read more

Best salesman ever met. Well explained about products with comparing several different products with very earnest mind. He was a real salesman! read more

Just went into the store to find a good mattress for my neck and back pain and Shel was very helpful and informative about my needs. He took the time and was very patient to find the perfect mattress. He was also very friendly and I could tell he's very passionate about his job. I am so happy I finally got a good quality mattress. Thank you! read more

First, this Sit and Sleep has great inventory of so many options. You WILL find the mattress of your "dreams"! Rich is who greeted us. He was warm and engaging. One may think that buying a new mattress is a simple purchase, but it is not. That is when you need an expert who will ask all right questions to get to know your needs and yes price point. Rich conducted a sleep structure test for us. This was so my fiancé and I would know our sleep needs based on our bodies and select a mattress that would suit both of us. Rich showed us a mattress that was amazing! We still wanted to try a few and he was patient to show us others. We did purchase the first mattress he recommended. From the first night sleeps, it is like sleeping on a cloud!! Just the right amount of firmness and cushion. I can feel the difference in my sleep and how I wake up. Buying a mattress is an investment in your health. Thank you Rich!!! read more

I walked in today with my wife and was assisted by Wayne Hargaves. He was helpful, informative, and concise. He answered all of our questions and made the overwhelming of mattress shopping very easy to navigate. read more

Wayne Hargraves helped us today get an amazing deal on a mattress! He provided amazing costumer service and a great deal on the mattress. Definitely ask for him next time when looking for a new mattress! read more

I took delivery of my new mattress just a few hours ago and wanted to express my satisfaction. I first went into the Brea location (was in the area) and met with Tyson who showed a compassionate interest in finding the right mattress that fit my specifications. I was still undecided and a few days later visited this location where I met the Manager Shel. Shel patiently waited as I went through a few more test runs, I narrowed it down to two. I couldn't make up my mind as this was going to be a large investment that I didn't want to regret. Shel clearly saw my indecision adressed my concerns of price, performance, and longevity and in the end the choice was obvious. It was still a large investment but one that I felt comfortable with. The delivery was quick, on time, and professional. I buy everything online and have it delivered as to not get stressed out by salesman and the whole process...this was the easiest, smoothest, non stressful interaction I have had in a long time. I won't need another mattress any time soon; But when someone asks for recommendations, I know where to send them. read more

The sales rep Shel was awesome. Very easy to talk to and understood our needs and provided exactly what were looking for! If you are in the market for a new mattress, even if you are not I recommend you go in and talk with Shel! I guarantee a good laugh, and a good mattress would come out of it! read more

Great customer service by Shel he was great, pointed us in the right direction when it came to our new super comfortable mattress. Thank you so much Shel!!! read more

Ron was super helpful! We didn't have to wait at all, he was so patient with us making our final decision on the new mattress. He has really helped us find our perfect mattress. Thank you Ron! read more

I needed a new mattress. After 2 different mattress tried out. They allowed my to try the third and hopefully last... which I love! The delivery guys have always been courteous and efficient Fernando and Ricardo! read more

Wonderful experience!! Our sleep consultant, Harry, was very friendly and knowledgeable. Right away he greeted us and started assisting us in our mattress shopping. We went to a machine that measures something about our sleep positions and then gives us our best mattress matches! It made it so much easier and made the process a quick breeze! We tried a few beds and loved them all. It was so hard to choose. I appreciated how Harry knew so much about the mechanics of each mattress and was really good at explaining the reasons and benefits of why a mattress is made the way it is. He even let me try a mattress comparable to those advertised online that you can't try out in a store. I was impressed with how much Harry knew about his competition and never once put it down. He simply explained the product and left the decision all up to us. In the end, Harry put a nice package together that included the mattress we wanted with a very good quality mattress cover to protect the warranty. It didn't feel like a sales pitch at all. If the mattress wasn't supposed to last us a good 10 years we would be back again soon! read more

Omg! I love Trish! She is so lively, thorough, knowledgeable, and attentive. I walked in (after visiting 5 different mattress stores, and no one- compares to her) and she explained how everything works. From prices, the store layout and where the beds are, the way the beds are made, the brands, etc. so much good information! I learned a lot from her and so glad I met her. Ive been on a hunt for my 5th bed (online beds didn't work for me) within 1 year! So I desperately needed a bed that was supportive and affordable. Cause I'm done searching. My neck, shoulder, back pains are killing me. So I'm gonna invest in a good bed. I went in first time; looked around for about 2 hrs cause this was gonna be the last mattress I'm gonna look at until 10 years from now. Lol She was not pushy, sales-y, or stares at you when your laying on the beds. (The other mattress stores I've been in, they did that). She gave me my space and time to do my thing. After, i took some time to think about it and narrowed down my choices. And came back 2 weeks later, and Trish was very welcoming and I purchased a King Koil mattress from her. Super excited for my bed and finally sleep! read more

I have purchased two mattresses from SnS over the last twenty years. The first was a cheap knock off. I had just seperated from my wife and needed a quick fix. Too bad on my part. The cheap ole ass bed lasted me five years before I needing another mattress. I'm wiser now. They put me on that rack of death machine and came away with a prescription for a type of semi-firm mattress. That was the best mattress I've ever had. I eventually gave it to my son as I was wanting one of those new foam mattresses. I'm still not wise. I found what I was looking for at a large membership store. A mattress that was like a reject from a trampoline park. Cost me $300 and I got a coupon for a hundred dollars off. I'm questioning my wisdom. I am now in the market for a good night's sleep and can afford a good mattress and, I still don't trust my judgement. I'll go to SnS to find what I'm looking for. I'm sure there's a mattress that has my name on it and it will be a God sent cause he don't trust my wisdom either. I wonder what type of mattress Larry sleeps on? They never would tell me. Overall I like having to go to one store that has a wide selection. I find they are just as competitive as any other store. I hope the salesman will override my judgement and put me into a nice mattress. There are no photos as I want to remain anonymous. read more

We had a great experience in the Laguna Hills store. So much so that we ended up spending double what we had planned on a new mattress and adjustable base ,,, over $4,000. Delivery was great and they took away our old mattress. Unfortunately, that is where the good vibes end. First night and my husband complains how uncomfortable it is. We realize that one side of the mattress has hardly any structural integrity, you can't even it on the side of the bed without rolling off. It's okay, salesman promised us great customer service and satisfaction guarantee, so we call him. Nope, we have to go to head office. Seems inconvenient and different messaging to when you were selling to us but okay. Head Office inform us that we have to get assessed by an independent assessor but they can't come for 2 weeks! Did I mention that you can't really sleep on this bed and that they took our old mattress? So we wait 2 weeks but 15 mins before assessor turns up their car breaks down so no show. Back to Head office again and now we wait another week. Having read other reviews about the assessor process I am already concerned that we have wasted our money. So far I would say buyer beware, the store experience is great but the promises and guarantees about satisfaction and warranties that gave us the confidence to make this investment are lacking. read more