Went during business hours with sign lit up saying Open but doors were locked. Another sign said to call for associate to open doors and nobody answered. Maybe they only do business online but if you're driving here don't stop. Nobody is home. read more

Top notch customer service! They were able to order the bed we wanted and we found the perfect mattress. I thought it would take all day, maybe driving around to 10 different places, but this was my first stop of the day and thankfully my last. We were in and out quickly and the owners were not only efficient but very caring and genuine. read more

Had a great experience here buying a new king sized bed set. Ended up looking great in the room - thanks for all the help in selecting and setting up the order and installation! Good quality and very great, honest service! read more

It took 4 months to get a return processed. The owner Eddie and his wife Heather are both difficult to deal with and basically didn't return any phone calls and had only email correspondence. One might say the worst experience that you could possibly have. Eddie is only in control of the warehouse while the wife runs the show and zero communication with him after buying 3 beds totaling over 6k from him directly but when it was time to return a defective bed it was a nightmare and they were a nightmare. I would not recommend this place for my dog after all of their zero communication with another retailer who's been in business for over 90 plus years trying to help us get warranty for a bed that I purchased from Eddie. Truly clueless and classless how they ignored over 4 months of back and forth with them until then their wasn't any communication with Heather or Eddie. I called Ed personally and he was like I don't know anything about your bed and this is my personal cell your calling. Yes I'm aware Ed because you gave it to me. What a joke and a jerk. Did you think after I bought 3 top of the line serta Icomfort mattresses that I jut would go away and be quiet but thank god for these reviews to help the consumer know who your dealing with. People make sure when you buy a mattress or furniture that your business has been around for years. These guys were originally America's mattress now their on their own and don't carry 1/5 of the beds they had at that location. Once again know who your buying from because when you need service and they say we don't carry that here because this is a different store from the furniture space. If I could give zero stars I would but I had to put 1 star which is not my choice. Thankfully we now have a retailer who is all about customer service and have been phenomenal to work with. Maybe Heather next time you will answer your phone calls from my wife and myself and the other retailer that was helping us to rectify your mistake. Maybe then I wouldn't have to put you on blast so people truly know your like a car salesman once you buy it don't call us when you need help because you'll just get emails whenever they want to send one. Horrible Business and you deserve this review !! read more

If you are looking for a mattress look no further than this store. Eddie who owns the store is AMAZING!!!! Not only does he know everything there is to know about mattresses and will make sure you get exactly what you need but he is an awesome guy as well! We walked in and he greeted us and got us hooked up right away with the mattress we needed. We just simply told him what we currently had and kinda what we wanted then he showed us several different mattresses and told us the pros/cons of each. Doing the paperwork and the deal was easy and fast, also extremely fair as well. We had so much fun talking to Eddie that we stayed for about an hour after we bought the mattress just to finish chatting and showed up a bit late to our dinner plans that night. Bottom line is if you want a great mattress from a great company then make sure you go here. EDDIE IS SIMPLY THE MAN!!! read more

Americas Mattress OC is one of the few places you will find quality, competitive pricing and EXCELLENT trustworthy customer service. I have purchased several mattresses for both my home, and vacation home. In addition I've referred Americas mattress to family, friends, and colleagues. Eddie and Heather provide extremely personalized service at EVERY price point. I will NOT shop anywhere else for mattresses! read more

After a bed kept getting delayed at a major furniture retailer, we canceled our order. My daughter fell in love with a bed at The Furniture Space many months prior, so we decided to see if they still had it available. They did and it was offered at a great price! Even better is that it was delivered in a week and we were kept up to date on the delivery date and time and they were wonderful to work with. We appreciate the customer service and will absolutely be back for our future purchases. My daughter absolutely LOVES the bed, Thank you!!! read more

I wish someone had warned me, but do not come here! If you don't listen and still come here, definitely don't get the package they try really hard to upsell you on where if your mattress is stained it will still be eligible for the warranty. The warranty is a total scam and impossible to meet, so their "protection plan" is worthless. If you don't believe me Google "mattress warranty class action". Cliff Notes: Good- owners were friendly. Bad- my $900 mattress was seriously sagging after 4 months. I called the store and they referred me to the (bogus) warranty which means the mattress has so sag 1.5 inches WITH NO ONE TOUCHING it. I only care what the mattress does when I sleep on it. How could a mattress with foam and springs curve 1.5 inches with no one touching it? Long story short, it was a total waste of money. My wife and I weigh under 300 lbs combined and the mattress is totally sagging. Both of our backs hurt really bad in the morning and we're just going to bite the bullet and buy another mattress somewhere else. I would NEVER come back here. I hate writing negative reviews, but I really wish someone would have told me this before I spent my money here. **Edit on 10/31 - Eddie, I appreciate your response. #1 - I absolutely purchased my receipt from America's Mattress and still have the receipt. When I previously contacted the store I was told if the mattress didn't sag 1.5" without anyone sitting on it that nothing could be done. If I go to your store with my receipt would you offer any other remedy? I would happily do this and accurately update my review. #2 - There was a warranty offered. I'm not sure what else to say about that. #3 - I don't work for Yelp and don't know their procedures. But I know they usually remove reviews when they say a company is AMAZING and then never post again on Yelp. I'm definitely not saying you guys did fake reviews or anything, but that is when they usually get hidden. read more

Be very careful buying a mattress here and definitely do NOT buy a used mattress. Bought 2 mattresses (twin and queen). Both were used (showroom model) and both were defective. Warranty wasn't recognized because although they measured the dip at greater than 1 inch--it must be over 1 and a half inches for warranty to kick in. Only reason I'm giving this a 2 star rating is the owner, Heather and their delivery people are very nice. However, the end result is I had no recourse but to buy two other beds from a different (national) store (better and NEW mattresses for two thirds the price as what I paid for their lousy, lumpy, defective, used mattresses!) and am very happy with the results. This store is too small, with too few selections. Stick with a company large enough to stand behind their product. Do your homework and do not buy the model version as you will have issues. read more

Spoke to Eddie I kindly asked for a refund of $100 and was flat out denied. My wife along with our newborn went in to shop around and were sold on a mattress which we put a security deposit of $100 down we were told that it would never be ordered until we pay full amount of course. Eddie said "sorry you didn't read the fine print" He was right... I was asking out of the kindness of his heart if he could refund our money and he flat out said no. This is the first negative review I've ever posted...wish I didn't have to. read more

Hands down THE BEST customer service from a mattress store. It took me quite a while to find a mattress I was really happy with; after all, a really good bed is not cheap and I didn't want to be stuck with a mattress I didn't absolutely love for a few nights let alone years. Eddie and Heather were excellent and really patient. They encouraged me to spend hours trying out their mattresses, which I did, and even offered to let me sleep overnight. If you want a retailer that is willing to really work with you to make sure you're completely satisfied with your purchase don't hesitate with America's Mattress OC. read more

I love this place. I came here to look for a queen bedroom set for my room and Heather was so accommodating and helpful. They have great prices and I would look forward to buying from here again. read more

After my horrible experience at Far Below Retail, I called America's Mattress OC. Eddie was willing to price match. I got my mattress the same day! read more

Prices, Service, AND Honesty - The ONLY Place to Buy! First off, I do not take the time to write feedback for places because, well, most experiences these days are just mediocre and I have plain given up trying to fight it. HOWEVER, I feel compelled, especially after seeing that not many people have taken the time to give these folks the kudos they deserve, to share with you my experience on multiple online venues. I am in my early 30's, a very price sensitive shopper, and always do my research to get the best deal. I am never compulsive with my decisions, and will sometimes take months to reach out (online, local stores, etc.) to find the surest way to get the best value from my purchases. 5 years ago, I bought my first house and needed a new bedroom setup. After tons of research and stopping by everywhere from Macy's Home to ZGallery in the area, I was sent America's Mattress link by a friend of mine. I liked the idea of going somewhere local to buy my furniture vs. the chance of buying a high ticket item online and not knowing what I am going to get until it shows up (IF it shows up!). That next weekend, I swung in and met Eddie and Heather for the first time. There were some people ahead of me and I watch as these "tough customers" tried to insultingly offer something stupid like $50 for an entire bedroom set. Well, Heather and Eddie acted very cool and calm, encouraging them to go elsewhere for prices like that but to be aware of this type of shoddy craftsmanship here, or that extra fee most places tack on there, etc. then to come on back after they have done more research. Well, it was my turn and instantly we clicked! They quietly listened, offered multiple choices and price ranges; we quickly got to a consolidated, agreeable price that I knew, from all my research, was fair; and delivery was scheduled. Everything was communicated great and delivery was perfect. Fast forward 5 years to last week. I have been in the market for a new couch for the last 3 months. I had been looking online, talking with people, etc about what to get and where. Though I didn't think they had sofas, I went on their website and sure enough, there were sofas. I went in and surprisingly Heather and Eddie actually remembered me! The same process ensued and we ultimately came to the perfect sofa at a price that I know was great because of the time spent researching. The simple facts are they are very nice people focusing on making you happy with your purchase first and foremost. Additionally, they have items in every price range and are respectful to finding something that you are comfortable with. I know I am not the only happy person out there either because these folks have been in business a long time especially through some very challenging economic times that only repeat business and happy customers can get you through. This experience with a business is VERY rare to find these days and I am thrilled to personally recommend America's Mattress wholeheartedly. If I can help answer anything else, please feel free to email me: atc949(at)gmail,com Sincerely, Adam read more

We were shopping for a new Cal King mattress as our current was no longer comfortable and was causing some minor back ache. We did our research and first went to a major mattress retailer and tried out different mattresses, but were not really sold on their selection or their prices. So we decided to look for a local mattress store and stumbled upon this place ( Thanks Yelp). We were greeted by Heather and she really went out of her way to explain the different mattress options. There was no sales pressure and we were able to really try out all the options. We also mentioned that a local store was offering a deal on a mattress we were looking at, and they were able to offer a highly competitive deal. Eddie was also a great resource and very knowledgable re: the mattress selection and best of all delivery was as promised and we are looking forward to a Good Nights Rest! Highly recommended!!! Thank you Heather and Eddie! read more

I have bought my last two mattresses from here and boy am I glad I did! So comfortable and they really made me feel welcome! The only reason I had to get a new mattress was because it was too small to share with my fiancé. The owners are so friendly. These days, it's all about Customer Service and being there for your customers, which is why I love this company so much. No pressure to purchase anything, just want to make sure it is the best purchase for you. Can't wait to come buy furniture from them in March once we tie the knot! Thanks Eddie and Heather! read more

Simply put... Eddie was phenomenal! He walked us through choosing the best bed with all the patience somebody could have. On top of that, we ended up choosing an entire bedroom set through him. We will definitely be visiting him again for our next furniture trip. Again, a big thank you to Eddie for being so friendly and professional. read more

I bought a I Comfprt Serta mattress from America's mattress the mattress is awesome the customer service was great and they backed it up with a warranty beyond my expectations........ their delivery was on time and they took care of me .... I would recommend them to any of my friends they were great Thanks Heather and Eddie !!!!!! read more

We bought two mattresses from Eddie and Heather who were great to us. They both educated us on what to shop for and feel. Very helpful and kind, great and honest customer services. When I need another mattress I will be going back read more

Eddie and Heather are awesome, thank you so much for my new adjustable frame and memory foam mattress!!! I intentionally went to every mattress store in Orange, and this store had the best price and service bar none. I hope Eddie and Heather read this because they went above and beyond for us. I dont like to write reviews but they answered about 100 questions and still had a smile. NIce store, great prices. Thank you again!!! read more

If you're not getting your furniture here...I pity you. I'm back for the 3rd time in several years. Heather & Eddie...I can't say enough good things. Boy are they patient!!! I like that they work 24 hours/day. They're always there when I call. The merchandise is extremely high quality & 10 times more beautiful in person. There's no pressure to make a sale, I would explain what I'm looking for & Heather would send me similar selections based on my descriptions. 100% trustworth!!! Rare to find "sales people" with such high integrity. read more

It was quick and easy to find a bed. Excellent customer service. Very friendly people and helpful. Came out with exactly what I was looking for. read more

This is the second time we have bought here. No pressure sales and better prices for the same mattresses sold at other stores.

Looking for a mattress go and see Heather and Eddie, I am a returning customer! They make sure we get what we are looking for. I was treated like a family member! I already bought two mattress and going to return soon for a third! The Garcia Family:) GREAT CUSTOMER SERVICE read more

Very nice employees here, you can tell they are good people. They treated me with kindness and gave me a deal! They also have a wide selection so this is the place to go read more

Such great customer service. Heather and Eddie are so great. They are not pushy or after the big sale. They just want to help you get the best nights sleep for your budget. I have bought several mattresses from them and can't imagine buying from anyplace else. I can't recommend America's Mattress OC enough! read more

Sooo ordered from here and do NOT even both heather is rude and Acts nice at first... secondly they send damaged items and blame the customer I sent photos and said come get the items as I was rudely talked and msged about Anyways so after it was delivered there is only one Guy to deliver it and it was in the rain and had a pretty much toss the items on my deck so we get the items out and I start putting stuff together with a guy friend and it looks like a little kid put the stuff together I spent over $2000 on this crappy vanity be so I'm going to let everyone know and not only that have been rude Lee talk to you they have not try to make it right like their website says do not buy from this company horrible horrible customer service there is only one person I even have dealt with the entire time if you feel like getting furniture Go with Wayfair I heard there 100 times better on top of that they're trying to say if there's any damages which there was already damages done when I received it before 30 days I let them know it's OK Heather forever to contact me then when she did contact me she try to put the blame on me I've had to contact my bank I've had to contact higher bureaus And I told them to come pick it up because I am done with her attitude but I am not going to return it without my money I do not trust this company and I work very hard for my tax money do not trust this company I wish now I would've went with a different company to get my item is the one thing I wanted and to find out the company I bought it from is a joke and not only that inconsiderate it's pretty mind-boggling be smart and do not order from this company I'm praying this ends up resolved and they find a better worker for them because Heather has been the worst customer service or represent Or representative I've ever dealt with and she's not only one that even seems to work there and on top of that the emails I have received and the calls that I've had to try to contact her without her even contacting me is disgusting not even talking like I'm a person she put dots in the emails I'm letting everyone know and I even joined yelp just to let people know about how horrible of company is. read more

Wow! They have so many options. The inside of the store is so cozy and clean. I felt like I was trying the mattresses out at home. The people that worked here were really nice. They guided me to the right mattresses based on my comfort level and encouraged me to take my time while trying the mattress. I felt very secure with my purchase because they gave me knowledge about the mattress I purchased. Definitely would recommend this place! read more

Went in yesterday just to get some ideas and walked out having purchased 2 mattresses and a bed set. Heather was really nice and helpful. We didn't feel like she was just trying to sell us on things. She even helped us find a bedroom set similar to a much more expensive one they had on the floor for way less! We will see how delivery goes but so far we are very happy with our experience! read more

After much research and consideration, my phone conversation with Heather at America's Mattress was confirmed as the BEST place for our mattress purchase. She was extremely knowledgeable and patient with my numerous questions on the phone. We called other stores for comparison shopping and we didn't receive the thorough experience we did with Heather. We knew what we wanted and needed pricing. America's Mattress was the best price--even comparing some of the advertised retailers who guarantee "lowest pricing"!!!!! I encourage anyone considering a mattress/furniture purchase and want an incredible experience, go see Heather at America's Mattress. read more

We went in to get a mattress for myself. At this point i had tried six different models at three other stores. I prefer a firm mattress, with that choice you have a limited selection. I purchased a higher quality serta for a below advertised price any where. The sales man was knowledgeable, and straightforward. For this i am grateful. Delivery is scheduled for saturday and i expect just as great of service. read more

It was a easy and great experience purchasing a mattress. Great price and selection. We will come back again !