I was looking to get Dune tiles in San Diego, and as a designer, I love these tiles. I found Stone…read moreSystems and was particularly impressed by Cecilia Leon. She provided excellent customer care and went above and beyond to get me Dune tiles from Spain, even though they were no longer available in the state and had been discontinued. I will always do my shopping for tiles at Stone Systems and will recommend all my clients to go to this store. Prices are great, and the products are high-end. Thank you, Cecilia!

Ok, my rating for the moment is strictly for the customer service. We are looking to do some work…read morein the kitchen and just get overwhelmed when we walk into a place like this, as always. I felt we were going to have the same experience once again. I have to commend the sales rep, Preston for his outstanding customer service. My husband and I were grateful for his direction tips and suggestions. He walked us through our options after we discussed with him what we were looking for. We would gladly support a business that stands proud for the business and have excellent customer service. This location is in a business park area, and is flanked with other businesses. So you will be looking for an alley like in the business park. The business sign in not visible to the street so follow your GPS directions.

Big shout out to Destiny for going above and beyond while managing my order. I ran into some issues…read morewith my contractor account, and she stayed on top of everything from start to finish. She worked between multiple departments, kept communication clear, and made sure my order was expedited without delays. What stood out most was her professionalism, urgency, and willingness to take ownership instead of passing the issue along. She made a stressful situation incredibly smooth and represented the company extremely well. Employees like Destiny are the reason contractors continue coming back and trusting the service provided. She absolutely deserves recognition for her effort, customer service, and dedication.

I had wonderful experiences at MSI, going there several times shopping for countertops for my…read morekitchen. I want to recognize Sebastian, Destiny, and Kevin for their excellent, and caring customer service. I received awesome help from all of them in different fazes of my search. Also a shoutout for Wholesale Cabinets who put me in touch with Sebastian. Sebastian listened carefully to the direction I want for my kitchen and countertops, and the type of Taj Mahal I was looking for. He gave me some good advice. Kevin was very efficient to where (location) I can see the Taj choices I was looking for, and to display the chosen bundle. Destiny helped me decide, based on my taste, the slabs from the bundle. I highly recommend MSI San Diego, and ofcourse, doing your own homework and research to achieve your desired results.

I was there today this morning, around 10 AM I got a yard of Arizona river rock…read more And I hand picked twenty other different boulders.Nobody was there to pick the palette up ? Weight it and charge me. .It was a mess.It was too slow.I've been here in this area before, but now customer service is very slow.Another guy was in there.And he said he was there from nine a m, and hasn't even gotten his material.This is not okay if you're gonna hire people.Hire some trained people that knows what they're doing and take care of your customer.This is not okay.!!! I left at 11.45am which one yard of rock crazy?I got things to take care of I have to take care of my own customers and get the job done correctly.Can do it with this slow people. Love the placeJust need better personnel to take care of customers.

I came to this location for patio pavers and extra material for the project. The staff here was…read moregreat and I never felt rushed. The pallets that came with the pavers get a refund when returned. Any unused items cannot be returned so make sure you don't over-buy.

milled us some absolutely gorgous Maple tung and groove and on time!! thank you Frostread more

My husband and I own a custom hardwood furniture store in Carlsbad, CA. Frost is our go to…read moresupplier for lumber. Jim Frost is a great guy to deal with and his lumber is consistently good quality. We buy quite a bit of lumber and we don't go anywhere else unless we need an emergency piece of lumber. If you buy hardwood lumber, this is your guy.

These people at this company give the worst customer service. They don't care about their…read morecustomers or products. They charged me top dollar for crap tile. When I received my tile 12x12's in size they were 1/8th out of square yes 1/8 and when I took it back they said no returns to bad! I have pics to prove it, But can't share them on here. Save yourself a headache and go to Dal tile or Arizona tile. I'm a contractor and never again will I send a customer to Tosco!

I wanted to like this place but I was sold a bunch of stone they didn't actually have. Kevin got my…read moreorder wrong three times before I completely cancelled and went elsewhere. On one occasion before I cancelled I drove 30 minutes to work this out, Kevin insisted I be there at 10AM on a day I was working but I rescheduled some things and met Kevin, only for him to be confused about why I was there when I arrived. He has wasted my time and my contractor's time and when asking for a refund it has been nothing but constant ineptitude with Kevin. I have been asking for a refund for several days now and the last time I was assured it would get done and he would send an email confirmation. This never happened. If there are any complications you can be assured you will be doing a great deal of babysitting of grown men who don't really know what they're doing. This place is a train wreck and it shows. I have found a few other local places that put this clown show to shame and recommend people stay far away from this shady establishment.

The customer service from Amazon Stone employees was unbelievable. The guys in the warehouse were…read morepatient and eager to please by showing me many different slabs. They were helpful and answered all my questions.I have to say honestly the best customer service around and the selection was amazing! Keep up the good work everyone!!

Communication was great. Mystique was friendly and informative. The recommendation of the…read moreinstallers was a great choice as well. The quartz was a great choice for our project and looks fabulous. The behind the scenes choices by Amazon Stone and installers were amazing and I'm sure very thoughtful.

Amazing products and staff Knows there stuff both wood and…read morefinishes like water base top coat

Came here hoping to buy wood for a shelving project, was told pre-purchase they would be able to…read morecut it into the appropriate sizes. Once at the saw, one employee was willing to accommodate when another came over (Bob) and rejected said request. The manager (Brian) said in a phone call that it was store policy to only cut wood "to fit in the car" and they don't cut to size for projects. Customers should be told this information prior to purchase and their lack of any sort of justification for the pain in the butt they are causing is reason enough to never walk through their doors.

I needed a tiny metric stainless set screw. Going to Ace or Home Depot was a waste of time. So…read morewhen I called 4 different speciality fastener stores around the city, nobody had M3 set screws or anything smaller than M4. One phone call to Marshall's Industrial and the lady did a quick check and confirmed. The place is like Harbor Freight but kind of a backstreet locals type place, behind Natsumi & Starbucks. They knew exactly which aisle to send me and the big dude in Orange knew exactly what bins to look for. Again, nobody across SD had M3 set screws. They did. They have a bunch of stuff there I may be looking to revisit again some day. Got a handful of them babies for under a $1.

The people are friendly and help solve problems when it comes to finding an appropriate fastener…read morefor a project. The selection of nut bolts brackets hoses you name it is fantastic. If you have an idea, walk around the store and there's bound be away to make your dream come true, I had to manufacture brackets to repair a table. The original brackets were no longer available. I found the appropriate bolt with the proper thread that most stores do not carry a large washer and I use a metal sealant to include two parts and drilled holes to screw them into the bottom of the table. Value sense of account accomplishment fixing something that they thought they're gonna have to throw away. the elderly couple actually still use this table and hope to use till the day they carried out their front door feet first. Be creative its fun