I always have a great customer service experience, here. O'Riley's has let me use their tools and…read morehave helped me with testing my fuse relays, etc. They have a code reader for your "Check engine" light and other codes, which is free.

It used to be if you bought one of the batteries at O'Reilly that they would give you 30-day return…read morewith no problem. Even up to 90 days depending on what the situation was. Now they test your battery say then they say we'll put it on the fast charger. Then they say come back the next day when you come back. They say our fast charger works so the battery must work even though maybe it doesn't work after you get it back home after a few days of use. This is a corporate decision. A terrible decision. That's why they get one star which they would get zero. If it was possible. You can do better unfortunately on Amazon or other vendors that actually have a warranty that they'll give you. Or you can get an extended warranty if the first warranty doesn't work. So buy batteries at O'Reilly... Not anymore

Do not go there if you are female…read more I went in to get two quarts of a specific brand and was approached by an employee. He informed me that I can use another brand. I said no I started the oil change with a brand I am going to stick with it. And walked out. I feel the employee was highly sexist towards a woman knowing exactly what she needed to buy. I will be going to their competitor from now on since I had no issue when I made my purchase HASSEL FREE!

Usually have what you need. However an employee called my father stupid in front of me for buying a…read morecheaper part. I tried going here the other day since that experience and one employee was whining about how "over the day" was and how she was going home. The other employees seemed annoyed by her. It was unprofessional. Most of the employees know what they are talking about but the more seasoned ones are rude and shutdown when you mention the internet as a source of information. Go to Auto Zone, a little more corporate, but not rude and trained in customer service.

Sold the company with zero notices to purchasers with absolutely zero follow through. Sent the…read morewrong part and won't take the part as a return. Poor business practices and shame on the old owners for not warning their vendors.

Great place to get new parts at reduced prices. Got a mirror for my truck, less than half what the…read moreFord dealership wanted to charge me.

I needed an oil change and came across a coupon in my local business ads for this place. So i…read moredecided to give them a try. From the start, phoning in for my appointment, I was greeted with great customer service. Something that is unfortunately almost non existent these days. Upon arrival for my appointment I was met with the same great customer service. Plus a bonus treat for me, a shop dog who kept me company while I was waiting. This is a small independent shop who is really there to take care of their customers. They're not about upselling you or charging you for things you don't need. As a woman it's hard to find shops that you can trust, let alone enjoy patronizing. So I was delighted to find these guys. I went in for an oil change and I received an oil change. None of this, "oh by the way you need" or "you should really consider" I usually experience. They were helpful and answered any questions I had. The timing was as to be expected, ready on time for my scheduled service as well as the typical service time. I highly recommend these guys and will definitely be returning for my future service needs!

This people always act like they don't wanna be there. I understand it's a job but as least be nice…read moreand respectful to people. I come regularly and the last couple of times we're not the best in customer service. Not coming here anymore, they make it seem like they are doing me the favor but in reality I'm paying for services.

Trying to talk to someone on the phone. Order two pair of…read moresocks three weeks ago for my truck. Send an email. This is the second time I try to get ahold of someone on the phone. Just trying to figure out what's going on with it. Sure would be nice to talk to someone on the phone. You would think someone would email or call if something was wrong. If I finally get a response I will update post.

Ordered shocks, they sent the wrong ones. Then told me i could modify them and use them, it's what…read morethey have done. I call the manufacturer of them at Unlimited truck and jeeps recommendation. Fox then says no way, those are not made for my truck, it would eventually snap the shock and the part warranty would be voided. I asked for a refund or the correct parts. I was told of the 30 day no exchange policy. Should i not recieve the correct part first for this to be active? Brian W. Brian, is this the way you truly want your customers handled. You accepted my return of the wrong shocks, have never sent me the correct ones and you have kept my money. How is this right? I just want my refund or my shocks. Here are some emails from them... you can see my issues... The phone lines are set up so you never get to speak to a live person. Just call the number and try. This all began in Nov 19, My Order: Fox 2.0 Performance Series Front And 2.0 Performance IFP Rear Shocks Vehicle Year 2014 Make / Model Ram 2500 (2012-UP) Front Lift 6" Rear Lift 6" UL-FOX-20-RES-IFP 1 $ Subtotal $ Shipping & Handling $0.00 Grand Total $ _____________________________________________ customerservice@unlimitedtruck.com To: 'Rick S' Mon, Apr 13 at 2:09 PM Hi Rick, Did you receive 985-24-100 and 985-24-010? This is what we typically use for 6" setups on the 2014+ Ram 2500. Thank you, Customer Service Unlimitedtruck.com customerservice@unlimitedtruck.com _____________________________________________ customerservice@unlimitedtruck.com To: rix******@yahoo.com Wed, Apr 15 at 6:59 PM Hi Rick, Thanks for your patience. Do you have extended measurements (off the vehicle) of your existing shocks? As mentioned, the parts that were sent out are what we typically use on 6" setups for the 2014+ Ram. If you needed something longer it would have to be one of the universal length shocks that Fox has. We've only come across a couple of trucks over the last several years that needed the longer shocks. If you get some measurements we can confirm if you do need something longer. Some lift kit manufacturers will also provide the extended length of the shocks that come with their kits if you can't get the extended and collapsed measurements with the shocks off the vehicle. Thank you, Customer Service Unlimitedtruck.com customerservice@unlimitedtruck.com ______________________________________________ customerservice@unlimitedtruck.com To: 'Rick S' Mon, Jul 20 at 8:21 PM Hello, The current ETA on these parts is two weeks for Fox to build and ship to us. Thank you Customer Service Unlimitedtruck.com customerservice@unlimitedtruck.com If you research the part numbers sent, you will see they are for a 4-5 inch lift not 6 inch like i ordered. I never received the right parts!

I highly recommend this place for whatever you need for your Forklift and other equipment needs…read more Doesn't hurt to call here and ask if John can get the parts that you need. I was lucky enough to get what I needed for the next day. John was very helpful in helping me find what I needed for my Forklift. Take my work and give this place a shot.

The place to go for forklift parts, pallet jack repair and any and all information about both. John…read moreis a wealth of information and is always willing to lend a hand, show you a shortcut and see that you and your lifts are back in action. He has saved me time and money dozens of times. Its a good feeling patronizing a small business which cares about your future while maintaining an ethic typically only seen in the past.

I have been taking our two cars to Bowen's for many years now. We have been happy with their work…read more They always advise us when finding a problem but never pressure us on getting the additional work completed. My old vehicle had an oil leak on a gasket. It leaked even after the repair. Travis took the car back 3 times at no charge to fix the stubborn issue. We will continue to come here for all our auto repair needs. I find the prices are much better on most repairs than the dealership. Hopefully you will do tire repairs in the future! Thanks again. John

I see both rave reviews and terrible ones. Mine is bad, based on my bad experience…read more I am still sore about the incompetence and hundreds of dollars I lost when Bowens returned my car in worse condition than when I brought it in. It is clear how immature and unprofessional Travis is by his response to my honest Yelp review. In it he publicly calls me names that that I'm too polite to call him, while accusing me of trying to destroy his business.. Pretty low class in my opinion. He'll probably do it again. - Still angry in Marin.

Super good service. They are truly a family owned business and they took their time and answered my…read morequestions. I'd highly recommend them!

Ramon was fixing my transmission and somehow my engine was rendered unoperable! If I could give him…read morezero stars I would. What good mechanic does this???