This people always act like they don't wanna be there. I understand it's a job but as least be nice and respectful to people. I come regularly and the last couple of times we're not the best in customer service. Not coming here anymore, they make it seem like they are doing me the favor but in reality I'm paying for services. read more

I started a new job in 2017 and was looking for a mechanic in the neighborhood and found these guys. They never recommend unnecessary repairs or services, in fact regularly recommending alternative options to expensive repairs, in addition they inspect my vehicle regardless of the service requested, they've discovered little issues and big (oil leak). After my last visit I received a call from the owner (Mark) at the end of the workday, he explained that he had overcharged me and needed to rectify the issue (mind you, this was Friday evening at 5:30) insisting that he reimburse me immediately, he did not want me to wait through the weekend (we are not talking a lot of money here). No matter how hard I argued that I would happily wait till Monday and stop by their shop, he was adamant...he dropped off the check within the hour. read more

I tried to use these guys once a while . I remember we made an appointment for our family vehicle to be serviced, to drop it off first thing in the morning when they opened. At the time, I started work early in the morning and my wife needed to be at home with the children during the day. And they did not offer a shuttle service at this time, unsure if they do now. Showed up there before anybody else was there . And then I see a guy and a girl pull in and start opening the shop, so naturally, I walk inside the showroom a.k.a. lobby when the door is opened. Nobody made any effort to talk to me or ask me who I was.. I tried to spark up conversation with the guy who is tall and slender, but he was very grumpy and obviously not wanting to be at work, so he brushes me off to tell me he's trying to open up the shop and doesn't listen to me. Another customer comes in as well and they start talking with them no problem which put me off quite a bit, because we are on such a time crunch. Eventually standing there like an idiot, waiting for someone to except the keys to my car to perform the job that I had already scheduled and talked with them on the phone about getting treated like an inconvenience. I finally walked outside and told my wife let's just bail this place sucks. Because I keep getting mail coupons all the time which leads me to believe that's the only way they can get business , from new customers because reading the reviews. It sounds like it's hard for them to keep old ones lol read more

First of all, I called on a Monday and they were able to squeeze me in the next day which was amazing because of my hectic schedule with a toddler and work. I went in for some sort of leak on my Jeep Wrangler. It took them less than 10 minutes to diagnose the issue and give me an estimate. They said it could be done by the next day and without hesitation, Chaelo gave me his loaner car to use. I drove home and 6 hours later I got a call saying my car was done. The price was exactly what I was quoted. I am so impressed with the friendliness and speediness of this place. Plus they have the best dog, Bubba (Max), who my kid adored. Shoutout to Mark for being so kind of the phone, Chaelo for being so chill and generous, and Chuy for being the best mechanic. read more

Complete Automotive - Auto Repair Near Me - Rohnert Park, California

They Squeezed me in when they were booked up because I had a broken engine mount and it made my muffler break. I took my car to Johnny Franklin's first because I assumed it was just the muffler and they told me that the engine mount(s) broke and the engine was moving up and down and caused the muffler to break. They fixed the muffler and said I needed to go to my mechanic as soon as possible to fix the engine mount(s) or the new muffler could break. I called and explained this to Complete Automotive and told him this was my only day off and I was worried about the new muffler... He told me to bring it in even though they were booked up and they would try to get to it, depending on how many mounts were broken, etc. It was already after 1pm when I dropped it off. He called me and let me know there was only one broken mount and that he ordered it and should be able to get it done today! It ended up costing way less than I expected and my car was done way before they closed. They don't try to charge for extra things and I have always been happy with my service and the cost of my repairs. I would definitely recommend them! Thanks again for saving the day! read more

This shop did an alignment on my Dodge challenger, or should i say " attempted" to! Because when i left my alignment was worse than when i brought it in! Mark the owner recommended i come back to have the tires rotated that it may help the problem. But was going to charge me to do this, Which I thought was crazy being I paid $160 for the alignment! Took my car to a different shop and had the tires rotated and balanced. Which didn't help anything at all! I ended up having to get a completely new alignment. Now my car drives straight as an arrow! Needless to say, I will not be returning to this establishment! read more

Quality, affordable, honest and local. Kaylo and Mark have been very helpful and have saved me a lot of money with quality work over the years. Would highly recommend.! read more

These guys are great. They did an oil change, tire rotation, air filter change and fluid top off for about $130! They were also professional and friendly. Also the waiting room was nice. They had coffee and snacks. A plus. Irene read more

I made a big mistake and put gasoline into my diesel vehicle. I drove it for 50 miles, and it broke down before I realized what I'd done. Complete auto care had my vehicle running 100% in less than 24 hours. And did it for an affordable price. I will bring my vehicle back to complete auto care whenever I'm in this area. read more

Fast Forward 2.5 years. Wifey also takes her vehicle to Mark. A couple months back, he had the opportunity to make a chunk of money off of my family. Long story short, he reminded my wife that she probably had a drive-train warranty from GMC, and that this would be covered under warranty. He actually said, "If you do it here, it's a big deal. Probably 5K ballpark. Make sure it's not still under warranty before you bring it in. It could save you a lot of cash." We checked. IT WAS STILL UNDER WARRANTY! That was huge. There are a lot of shops that would have just given my wife a quote and made the money to be made from an unsuspecting female. This was chivalry. This was honorable. This is why I trust him. Next plan with my mechanic; my car guru; my Mustang guy: I plan on adding a cold air intake to my 2007 Mustang. Yes that's it on one of his Yelp pics. That was in 2015 I think. Anywho, he's not paying me for this review, and we are not friends outside of the mechanic/car owner relationship. I just like patting someone on the back after a good job. read more

Personable, quick, thorough and efficient. A great local shop to have in your rolodex.

I'm still angry over this since 12/23. I brought in my 2013 Ford with brake issues. I brought important info in with the car regarding special known issues with this yr/model from Ford. I heard "Hey! Do you want us to diagnose it and fix it or do you want to do it yourself. We luckily have Ford mechanic here that used to work at the dealer so we know what we are doing." I should have walked right then and there. Rude! I needed it fixed and I needed my car. They said we will ck it out and call you. They called about 1.5 hrs later and said the it was the master cylinder. .. $700.00! I said nope. It does not make any sense. (based on the issues) I said "are you sure?" Yep for sure was the response. I'm a former mechanic and have done all of my auto and motorcycle repairs my whole life but now at 65 I have physical issues. At end of the day, they called and said it was done but it was not fixed and said I need to go to Ford for a HCU for about $2,200! I went to pick up my car and they said it was now $850.00!!! I asked them to put the old one back in. They said they couldn't because they had to send in the old one as a core so as not to be charged more. I asked why $850? "We did more diagnosis after we realized it wasn't fixed. I argued and negociated. They took off the extra 150 as it was not part of the quote. They mis-diagnosed the issues in the first place and I was out $700.00! Im still pissed that I did not insist more. I argued for 45 min. They said, "Hey, you have a new master cylinder and the car is a bit older and you probably would need one soon anyway. Crooks! Terrible customer service. I know that you can't be perfect all the time. I get that. I've turned plenty of wrench. I felt that they shouldn't loose money on it but not make a profit to be fair. In my business we call that sharing the pain. They refused to give me my keys unless I paid. I checked it out witht the Auto Burea/Consumer affairs. There is no law about it. They said you need to work it out with them. They felt they should have only charged cost on the parts and what they had to pay their Ford guy for his time.. Probably about half. Errrrrr..... read more

I love this place. They are friendly, honest, accommodating, and you always get some extra service beyond what you need. I have recommended them to friends, one of whom was always using dealerships for repairs. She discovered that she could get quality work for a lot less. I highly recommend Complete Automotive on State Farm Drive in Rohnert Park, Sonoma County. read more

Highly recommended if you are looking for an honest and knowledgeable mechanic. Fair prices too.

I needed an oil change and came across a coupon in my local business ads for this place. So i decided to give them a try. From the start, phoning in for my appointment, I was greeted with great customer service. Something that is unfortunately almost non existent these days. Upon arrival for my appointment I was met with the same great customer service. Plus a bonus treat for me, a shop dog who kept me company while I was waiting. This is a small independent shop who is really there to take care of their customers. They're not about upselling you or charging you for things you don't need. As a woman it's hard to find shops that you can trust, let alone enjoy patronizing. So I was delighted to find these guys. I went in for an oil change and I received an oil change. None of this, "oh by the way you need" or "you should really consider" I usually experience. They were helpful and answered any questions I had. The timing was as to be expected, ready on time for my scheduled service as well as the typical service time. I highly recommend these guys and will definitely be returning for my future service needs! read more

The best experience ever! Friendly, honest, professional. I felt like I was in excellent hands. I highly recommend this shop for all your auto needs. read more

We had the best experience with Complete Automotive! Mark and his team are professional, courteous, and efficient. Although I knew of Mark personally, what really made us want to use his shop was the glowing reports my dad and brother have had when they have worked with him in the past. My dad and brother are usually fairly critical of people in this industry, and often do many of their own auto repairs at home. So to hear them wholeheartedly endorse Complete Automotive was both a surprise and a relief. Our 15 year old car broke down over the weekend, so we had it towed to Complete Automotive. It was after hours, so Mark made it easy and convenient for us by allowing our tow truck driver to drop the keys in the mail slot. On Monday Mark reported his findings to us us, and Tuesday our little car was ready for pickup. Price was reasonable, and a little lower than we expected! Mark clearly loves what he does, and it shows in his work. The office at his shop is by far the cleanest/most comfortable I have EVER seen. I wouldn't hesitate to steer anyone to Complete Automotive for any repair/auto needs. read more

Made an appointment for an oil change per the coupon. The guy who answered the phone had to go inside to schedule my appointment, he then took only my name and vehicle type. Showed up for the appointment at the scheduled time, alas there was no appointment scheduled for me. Go elsewhere if you simply need an oil change, this guy is not serious about his business. read more

Very unhappy with the shop. Took my Lexus in for a valve adjustment in July 2020. Got a call after the top end had been accessed that they were unable to do the job as it were bucket and shim. It seems they took the job without this knowledge about the engine. Go to retrieve the car and it is misfiring like crazy with the check engine light illuminated. Return it to the shop for them to repair this issue they caused, they have it for 4 days and are unable to fix it. I was however billed for a valve cover gasket replacement, spark plugs, and engine cleaning. About 1200 bucks. The car will have misfires still. Never had it before, I believe that the spark plug coils were incorrectly put back together causing the misfire. They denied all of it saying the vehicle had issues before I brought it in. Terrible work and terrible shop. read more

My first visit here was a very pleasant experience! Customer service was excellent and it took less time than I was expecting. I will definitely be a returning customer! Amy C. read more

These guys are fast and they know what they're doing, what more can I say. I brought in a busted air intake and they had me out the door the same day. I spent way less money and time on it than I'd expected. Most satisfying. I plan to be a regular customer. read more

Very honest and upfront with their evaluations, and they never pressure you into anything. Also, they got a PS3 in the waiting room so you can either play gran turismo or watch top gear while you wait. Awesome. read more

I recently had my truck worked on here. A few days later, I noticed that my air cleaner lid, a large round metal disk, had been smashed flat on one side, and the air filter was also crushed on one side. Someone there had let the rack down on it, or drove over it after they had removed it to change a few hoses. When I called, the person that answered the phone flat out denied any responsibility without even checking with the tech if there had been a mistake. And I know for a fact that they did it, as I also work in automotive, and do almost of my work myself, but I couldn't drive it that far due to the fuel leak. Luckily, the part was still available at a vintage wholesaler. It cost me $95.00 though. Nice huh ??? Go elsewhere. read more

I have been coming to Complete Automotive since I purchased my Subaru this past May. I have had extensive work done on it here and Mark the whole time has been extremely friendly and helpful. Because of my line of work I drive my personal on the upwards of 600 miles daily. So it is pivotal that my vehicle is operating past expectations. Mark has always been straight forward with the issues and has always worked with my budget at the time. I have had him do everything between replacing my head gasket to a simple high mileage oil change. After major repairs Mark will give me a call to check to see how the car is running. I would even go as far as saying my father is envious of finding such an exceptional mechanic. Which in southern California are few and far between. I would highly recommend this shop being your go to shop for all your vehicle mechanical repair needs. On a side note the lobby or waiting area is one of the cleanest and well kept ones I have been in. You will not be disappointed coming to this shop for repairs! My 2000 Subaru Outback with 220,000 miles could not be happier! read more

By far the best automotive shop in the area. There are many shops near my house but I drive from Santa Rosa to come here. They won't try to rip you off like other places do. My car was having issues and they did everything they could do to fix the problem. The interior design is cool and they have a huge screen tv you can watch Netflix on. They have coffee and snacks while you wait. I'd definitely recommend this shop to my friends and family. read more

My first time taking my 2008 Mustang GT to Complete Automotive and I'm very impressed! Mark & Caleb are friendly, professional and knowledgeable. Work was performed as estimated, fast, and at a very reasonable cost. Looking forward to doing continued business with you guys, great work! read more

We were on vacation in Winsor Ca. And my truck broke down on a Friday. Mark at Complete Automotive guaranteed that he could get my truck fixed and good to the same day. It was great to find him since every other shop told me they could not get it done until Monday. We had to leave back to South Cal that Sunday to Mark at Complete Automotive saved the day.. great service and reasonable price. . Thank You Mark!!! read more

Hands down, best automotive shop in sonoma county! Even after moving over 2 hrs away, I will still bring my cars to them, because they are the only ones I trust. Mark, Chaelo and Ann are the most reliable, honest and fair people you could hope to bring your car to. They see you as person, with real life situations rather then just another car and customer. They keep you informed on everything they are doing while they have your car and really work with you on what needs to be done and what can wait. If they say you need it, trust them. This isn't the place thats going to take adantage. If your looking for a trustworthy, honest and local place to take your vehicles, I highly recomend Complete Automotive! read more

We just moved to town and tried out this garage and they were awesome. Very friendly service, excellent work, knowledgeable, reasonable prices, and honest. I will definitely be bringing our cars here in the future and I've already recommended them to my friends and family. Also, this might be the cleanest shop I've ever been in. I mean it is spotless and the waiting area is really well done. You can tell they care and they really know their stuff. read more

The new owner who's name happens to be Mark as well can not uphold to the old Mark's work ethics . I've taken my business else where. After trying several times to let them fix issues. Fraud, dishonest, excuse after excuse and rude! Will never go back! Still trying to get a refund on my brakes that were "fixed" but I have to have them re-done read more

Great service and very knowledgeable. They were fast and friendly, not pushy at all. They called me before doing anything we hadn't talked about ahead of time and the price seemed fair. Highly recommend! read more

Mark is seriously the best. I've never found a mechanic that I can trust more than him. He is always straight forward and honest with me. I know nothing about cars and he is always willing to take the time and explain what's going on, what I will need to do and how important it is, so I can make the decision on when I can do it. read more

I have taken my vehicle here on 2 separate occasions. Both times Mark has been upfront, honest and professional His prompt service has been exceptional and would highly recommend him. Will be taking our vehicles here from here on out Thanks Mark! read more

An owner will make or break any experience with their attitude. Mark Goszek knows that well! He is AWESOME!! The check engine light in my car came on last week so I called and asked how long it would take to get my car in to diagnose it. The two options Mark gave me were now or at 2:00 later that day. That's impressive. He figured out there was an air intake problem but I could still drive my car without damaging it. His attitude, responsiveness and knowledge are all reasons I will use his shop from now on. That and it's the cleanest waiting room I've ever seen. Thank you!!! I really appreciate you taking care of me. read more

The guy on the phone Mark who I talked to was a COMPLETE JERK. He was RUDE and I have never been treated that bad before as a possible customer. I had asked him for a quote when I call on a few major things that I knew were exactly wrong with my car, and he started getting short with me by interrupting me and wanting to get off the phone for some reason. I said could he wrote these things that I wanted a quote on down and email a quote to me? A Simple request, we all have computers... He said, "we don't email quotes." I said to Mark how I didn't want to tow my car all the way over to him and have him change his prices on me. I said I can't get ANYTHING in writing? He said NO very rudely and I said I can't believe how rude and unwilling to help out a possible new customer he was being and his reaction was to careless and slam the phone down to hang up. I would never imagine doing business with someone who treated me that badly before I even did business with them, let alone during the process of having my car fixed by him. I told them EXACTLY what was wrong with my car and asked for an estimate on it. I wasn't going to have my car towed to every single auto repair shop just to get an estimate. They need to get with MODERN TIMES and get a computer with Email or Fax machine...its 2017. The other NICE people at the OTHER 3 places I got estimates were able to gladly help me...you missed out on a sale. AND you were Rude!!! read more

Hands down 5 stars....just another day driving when the battery light turns on, car starts jolting and eventually shuts down. Called AAA who advised it's the alternator. Mind you it's already 3pm..most shops close at 5..it's a holiday week and we're over 50 miles away from our final destination. We called 3 shops that told us to come back tomorrow. Had our fingers crossed and gave complete automotive a call. We spoke to Chaelo and right off the bat, all good vibes. He assured us he can get our part sent over in 10-15 mins IF! We can make it to them. We had a portable battery pack attached to our battery (not recommended) and limped our way over..got in at 3:45 and left at 4:40. WOW! It's not about how long it took because I would have sat there all day. It was about the customer service. No one wants to be stranded in the middle of a trip (ya, I'm exaggerating..lol) but! Chaelo knew it and he understood. When we got there we were seen immediately. He walked to our car with urgency, took down our info and we left it all in their hands. It felt good, a relief. Sat in the waiting room killing time watching Netflix. Next thing you know it was done...we were extremely lucky...And we're so grateful for their help. Car felt alive again..it was a great feeling..can't thank you guys enough!! Life savers! read more

Quick service. My car wouldn't start yesterday and I had it towed here. Within a few hours they called to let me know what was wrong with it, along with an estimate. Took less than 24 hrs to get it done. If I have anymore issues, I will be bringing my car here. read more

I started taking my 2003 Tacoma 4x4 (225k now) to Mark about two years ago. I was referred to him for an alignment and general maintenance. I left a five star review then and am doing it again now because his shop never fails. The prices are great, especially considering what some lesser shops and dealers charge. The level of expertise and knowledge this man has about cars is priceless! People constantly underrate the level of knowledge and skill mechanics need to acquire to be good at what they do! His shop is the cleanest I've ever seen and he is meticulous about the work he and his crew does on my beloved truck. Every time I get my truck back it sounds better and happier than ever before! Thank you Mark and Sheri for running such a great place and HONEST shop willing to go beyond for their customers. When I moved out of North Bay, I still drove the hour to bring my truck to Mark! Just as an aside, the two one star reviews just seem like a bunch of entitled headcases that feel they deserve free on demand service at a moment's notice. That's not how things work. This is a busy shop because it is one of the best! Call. Make an appointment. Get your vehicle maintained, checked out, worked on. Leave happy. It's that easy! I am now leaving the country for graduate school and will actually miss taking my truck in for it's regular oil changes, fixits, and checkups! Thank you Mark and Sheri! You're the best! I wish you all the best and continued success! read more

Complete Automotive is super helpful when it comes to helping maintaining my Gmc Duramax. They are very honest and straight forward and they don't over sell you on things you don't need. read more

While the customer service was good. No one was rude at any time to me. The selling point of being cheaper than the dealership was not true. I was charged twice as much ($600 and change for a $300 and change service. Yes, ouch.) for the service they did here over what the dealership charged. My two cents: As a car owner, do your research beforehand and do not take, at least this mechanic, at their word. As for the business, do your research as well if you are trying to have competitive pricing. read more