Extremely disappointing and honestly concerning experience…read more I was sent here through a Volkswagen dealership while my car was being serviced, and the entire process was handled poorly from start to finish. First, I asked reasonable clarifying questions about using an Apple Card for the rental hold process since the physical card intentionally has no printed numbers on it. Instead of calmly explaining the policy, the manager - Carlos - became hostile, raised his voice, accused me of "trying to force" him to do something, refused to provide any escalation contact, and ultimately hung up on me. When I returned later to pick up the rental, I specifically requested that the authorization be run as credit rather than debit so my available funds wouldn't immediately be pulled during an already stressful move. Despite that request, approximately $300 was immediately removed from my available balance. Then the rental vehicle itself had a defective driver's seatbelt. I reported it immediately. Staff acknowledged the issue, took it to a mechanic, and then told me there was nothing they could do and no other vehicles were available. So I was ultimately handed a vehicle with a known defect involving the driver's primary safety restraint system and told to take it anyway because there were no other options. The combination of hostile customer service, poor communication, payment handling issues, and being given a vehicle with an acknowledged safety defect made this an incredibly uncomfortable experience overall.

Very helpful and courteous. The entire staff are amazing and cars are always clean when you get…read morethem.

Super upset about my experience with this Enterprise. I am actually shocked that Hornburg range…read morerover has a contract with them. I can just imagine how many people get taken advantage of here with their unethical business practices. They billed my card for a quarter of a tank gas when I returned it well over where I was directed to. Something smells fishy here and fraud like. I can just iMagine how many ppl get billed out of the blue with out any knowledge that they would weeks after they returned the car. Also had a chance to speak with a employee from the dealership who mentioned this has been happening with numerous people and that they need to get to the bottom of it. I really hope they look into these wrong business practices. I also forgot to add that I spoke with Monique who I even sent some pictures to and she tried to flip the story around against me which is completely untrue. Sounds like the mastermind behind this whole scheme they are running

Back today to return the rental. I pulled up to the service area toward my service reps office. Not…read morelong after the rep from Enterprise walked in, collected the keys for the rental and emailed my receipt. Can it always be this easy please?!

Had an absolutely outstanding experience with Midway Rent A Car at the Sepulveda location in Los…read moreAngeles. From start to finish, everything was smooth, professional, and honestly just easy--which is rare these days. Huge shoutout to Nish (manager) and Candice. These two run a tight ship. Super professional, respectful of my time, and genuinely focused on making sure I was taken care of. No games, no runaround--just straight-up great service the way it should be. The car was clean, ready when promised, and the whole process felt organized and dialed in. You can tell when a team actually cares about their work--and this crew does. If you're in LA and need a rental, do yourself a favor and go to Midway on Sepulveda. This is how customer service is supposed to be done. 10/10--will absolutely be back.

Great experience with rental cars. Easy to work with. Gem was great and communicativeread more

A BIG thank you goes out to Dean, Luke and Miguel for their top tier service, kindness and…read moreprofessionalism!! They all took excellent care of me during a difficult time and I am vey grateful for that care. If you're looking for a reliable rental service with hard working, stand up guys with positive attitudes and service with a smile then look no further because you've found it. Once again, thank you for taking such great care of me. You're all ROCKSTARS!! Stay safe and take care.

I don't normally write reviews this thorough, but Dean Cotrone absolutely deserves the recognition…read more Hands down the best Enterprise experience I've had in LA. I'll absolutely come back to this location. I was dealing with a frustrating situation involving a car repair, third-party warranty company, insurance, and a pretty big gap between what my warranty would cover and what a rental actually cost. Dean went WAY beyond what he had to do. He walked me through my options, helped me understand everything, and even gave me pointers for talking to my insurance company and potentially getting them involved with SilverRock to help with the extra costs. The entire time, I genuinely felt like Dean was in my corner. He was proactive, responsive, patient with every question, and somehow made one of the more stressful parts of dealing with a car repair feel easy. Beyond being great at his job, he's just a genuinely nice, respectful, down-to-earth person who clearly takes pride in doing things well and taking care of people. I also interacted with Luke and Miguel, who were equally kind and helpful. The whole team came across as honest, hardworking people who actually care about their customers. Enterprise, if anyone higher up is reading this: Promote Dean as soon as possible. Seriously. He has the energy of someone who should be running his own branch, if not a fleet of them. That combination of initiative, work ethic, integrity, and genuine care for people is rare these days.

Have rented many times through Avis and Budget (booking through Costco) and am always pleased with…read moreservice. It's unlike any airport location; this is a small business with one staff member. The most people I've ever seen in line is 3 (including myself). Downside is that because it's a small operation, their hours are short on Sundays (close at 12 or 1pm) so you have to pay to return it Monday morning. Would definitely recommend! Easy to get in and out, gas station across the street.

Very bad experience. I booked online from the U.S., entered my address and credit card, and…read morereceived a confirmed booking. They also charged me the full amount upfront. When I arrived, they refused to honor the confirmed booking, claiming it doesn't apply to U.S. customers, and forced me to pay extra to get the car. This was never disclosed during booking. This is misleading and unacceptable. If there are restrictions, they must be clearly stated before confirming and charging customers. I expect a refund for the extra charges. Be careful -- even a confirmed booking may not be honored.

Had an out of state car registration done here and it was so easy. Called the same day and was told…read moreto come in. I just brought the documents needed and had everything done in a fraction of the time it would have taken if I went to the dmv. I definitely will be coming back in the future if needed. They also do u haul and car rentals. I saw various people picking up trucks and dropping them off. The manager was also very kind and super helpful, I highly recommend coming here instead of the dmv if they do the service you need!

Be careful about renting here, make sure you carefully inspect the vehicle before leaving. I rented…read morea fifteen foot truck and the lock to the driver's side door wasn't working, as in it had been pulled completely out of the socket of the door. Also, the car desperately needed a transmission fluid replacement as it sounded like first gear in drive and had a burning rubber smell (could've potentially been something else as well).

Enterprise said back in the day, "We'll pick you up."…read more Well, that was then, this is now. New rules. Fortunately, I wasn't too far out of this branch's jurisdiction, like in the neighborhood, to be picked up to pick up the seven-day rental arranged by my insurance company. Years prior I uttered every blasphemous word I knew to NEVER again rent from Enterprise. Filthy inside and out vehicles - like driving within a foggy windshield while inhaling (even with windows open) a carcinogenic ashtray. Gas tank on fumes. Representative said, "Be sure to bring it back that way." No worries, I'll syphon what I paid for, didn't use. Lord knows what I'll do with it but you're not getting it. Better yet an extra long drive to return your beater on fumes. Body shop worthy dents, scratches, damages. Representative kept checking their watch as I photographed/documented what I refused to be held responsible for. Then the ubiquitous upsell for additional insurance coverage. Not gonna happen. What an exhausting, insulting experience! NOT here. NOT this time. Thank you Assistant Branch Rental Manager Rent-A-Car Division, Eduardo Ortega, aka Eddie for a night and day seamless Enterprise experience. Clean, make that pristine, fully gassed up car. Eddie documented vehicle exterior, said I could too but as he circled the car, my photos would have been redundant. Went through the additional insurance upsell but waived it on the recommendation of my insurance carrier. Thorough instruction on vehicle operation. Gas grade to return tank to full capacity. Drove the vehicle for three days, gassed up, returned, vehicle inspected, paid minimal designer latte fee, and was given a lift home. Eddie emailed transaction documents. If ever in need of a rental again, I wouldn't hesitate to utilize the new and improved Enterprise!

I had a really disappointing experience with this location and the lack of resolution has been…read moreextremely frustrating. I was charged $246.94 for a "rekey fee" that was never clearly communicated to me at any point during my rental. I've been trying to resolve this for weeks, working with multiple employees, including Vanessa, but have gotten nowhere. Here's what happened: I had a flat tire after hours and contacted Enterprise roadside assistance. I was told to leave the vehicle and take an Uber to a different location for a replacement. Due to a language barrier with the driver, I ended up at the wrong location and had to walk--carrying my belongings and my son's car seat--to the correct branch. Later, I was contacted about the key from the original vehicle. I told them I still had it, since no one had given me any instructions on what to do with it when I left the car. I was then asked to return it, which I did as soon as I reasonably could given my schedule. At no point did anyone mention that I would be charged a rekey fee. The first time I even knew about it was when I saw the charge hit my account. When I asked for proof that this fee had been disclosed, no one could provide any documentation or record. What made this even worse was how it was handled. Vanessa insisted that I had been informed about the charge--which is simply not true--and instead of working toward a resolution, it felt like I was being dismissed and essentially told I was wrong. That's incredibly frustrating as a customer, especially when I made every effort to follow instructions and return the key promptly. I understand policies exist, but if you're going to charge someone nearly $250, that needs to be clearly communicated upfront. The lack of transparency and accountability here is unacceptable. Between the inconvenience, poor communication, and the way this was handled, this has been a terrible experience. I expected much better from a company like Enterprise. I would strongly recommend being cautious and getting everything in writing if you rent from here.

They always have the best deals. The trade off is there selection is small. And when I say small I…read moremean like 3 options of each class small. And the banker hours aren't my favorite but usually I'm getting a car for a stayaction so I'm planning to keep it for a week or more. The office is tiny and cluttered so it's a relief that the guys that work there are generally quick to get you set up and out the door. Be sure to take pics of your car and fuel levels just to CYA. But enjoy the best rates in the area from a reliable company All stars are based on price and convenience of not having to go any closer to LAX!

I was charged almost $7000 on a 4 week car rental, (regular Sedan) the agreement said ''temporary…read morehold'' which made me think this amount was just a temp' deposit. At the end of the rental, I was amazed to see the full amount being charged to my credit card, after grueling 2 hours on the phone with their supervisor I was then promised a $1900 refund. When coming home from my vacation I saw that the charge on my credit card was still for the entire amount, no recollection of the promised $1900 refund. Since then it's been more than 2 months of countless hours on the phone/emails to HQ in attempts to get back my promised $1900 with no success (I'm still behind on my bills during the Holliday season) They keep deflecting the responsibility to my credit card company but Capital One reps are as shocked as I am with their technics of waring you down so you'd give it up from exhaustion or a nervous breakdown. Since I'm already at the end of my wits, I decided at least to warn others about Hertz Car Rental, they are not a decent company, if they wanted to really refund my $1900 like they claim to I'm sure they could have found a way to do so in the last 70 days of a grueling Unnecessary drama. Car renters Beware!

The Staff I called in to to make my reservation. We're beyond kind. I really enjoyed speaking with…read morethem. On the other hand when I went to the location, I felt like I was bothering them when I asked locations. I happen to be someone who is extremely short they don't have that many cars so they asked me which one I wanted. I said I want the car where my legs can reach the petals and they kind of gave me a sideway glance and I explained that I'm serious because it's very hard for me even if my seats pulled all the way up they begrudgingly helped me do that but they were not very nice about it

I see this location doesn't have the greatest reviews but I had a very positive experience. I was…read moreprovided with a rental by the Ford dealership down the street while they addressed a recall issue on my vehicle. Monica (from Enterprise) shuttled me between the dealership and this Enterprise location. Brenda helped me pick up and drop off the rental vehicle. Both ladies were friendly, efficient and knowledgeable. I appreciate their great service and helping me to be on my way quickly as I was handling the pick up/drop off during a busy time at work and I only had my lunch hour. Thank you!

I contacted legacy car rental to rent a specific vehicle, since they didn't have the car available…read moreat that time, they upgraded me for free. It was the best deal ever. Thank you legacy.

I definitely recommend legacy car rental. Very professional staff and immaculate cars…read more They upgraded the car at no extra cost. Thank you legacy