Worse experience I've ever had renting a car! I called the location 1790 S Broadway on Monday…read more Caleb transferred my call, letting me know they don't make reservations locally. I spoke with a gentleman where his English was seriously bad and barely understandable. Together, we finally made a reservation to pick up that Friday. I then called the location immediately afterwards, wanting to confirm a midsize SUV. Caleb confirmed my reservation and told me he would call me once that vehicle was delivered. Thursday before my Friday pick up, I called at 5:PM, knowing they close at 6. After being on hold for 15 minutes, their hold released my call, letting me know I must call back later. I immediately called back and at this point, I pulled into their lot @ 5:30 while my call was still on hold. I walked into a full lobby with no associate in sight. Everyone was waiting 20 to 30 minutes with no one around. At 6:PM, Caleb asked me for my name to pull up my reservation, only to not find one. VERY FRUSTRATING. I reminded Caleb, this is the same reservation he confirmed earlier that week. He said, "yes, I remember the conversation". But 4 days later, the reservation can't be found. He's response... "Yep"

The person that picked me up from the car collision spot was super nice. That being said, the rest…read moreof my experience left a lot to be desired. First of all, I had a reservation time but had to wait for the car to be cleaned and ready. Even then, I didn't think the car was cleaned that well... The car play in the car doesn't really work. I wasn't the only one who tested it and it freezes or has a really hard time connecting with the USB plugged in. I was better off using my phone holder add-on, which was disappointing. The car needed maintenance in 600 miles and because I needed this rental until my car was repaired, it felt like another thing hanging over my head. Lastly, I had to fill up the air in the tires a few days after I got the car...I suspect a leak from the last driver. I feel like they could have done a better job checking and maintaining the car, so I'd have a different experience. The rest of the service was okay, and I unfortunately had to call back a few times about billing (my insurance agent told me I was incorrectly charged).

I get it. Renting a car is a hassle & there are many factors that could potentially go wrong. But…read morein my case, this was one of the best experiences I've had renting a car. A little background: I was involved in an accident (and by involved I mean a once stranger named Miss Gregory decided my mediocre Honda deserved a big smooch on the ass by her sexy Audi) and needed a rental while my car was in the shop, so my insurance company (USAA) had sent Enterprise their request to reserve a car for me. It took a few phone calls to get the reservation set up at the closest pick up location to the auto shop, but nothing too annoying. Within minutes of arriving at the auto shop, Leah (pronounced LEE-UH... because I don't actually know if that's the correct spelling) was waiting eagerly to give me a ride to the Enterprise for me to swoop up my temporary wheels. This was the best interaction I've had with anything other than a coffee mug at 7 in the morning in a long ass time. The ride there was short, yet sweet. Leah had my seat heaters getting me all toasty & made genuine (and rather hilarious) conversation throughout the duration of the ride. The car I received was clean, and appeared to be in well working condition and the drop off was easy as pie. I dropped it off at the auto shop where Leah originally picked me up in that dope Cadillac & shazam, back in my mediocre Honda I went. Not sure if it was the ease of working with USAA or the adaptability of Enterprise, but both parties pulled off Miss Gregory's mistake & made it smooth sailing to get my bumper fixed...plus Harry the Honda got a little love from that lady behind him.

Two stars because the employees are super cool, but this place sucks. Been here multiple times and…read moreeach time I've had to stay for over two freaking hours waiting for a dang car. Five hours total life wasted between two visits. Renting a car here is like going to the dentist, super long wait times and they both feel like you're getting your teeth pulled. I don't have a car (yet) but at least I can watch the employees stand around smoking cigarettes. **45 minutes later** Oh yeah, and for my long wait, no free gas, but they did finally give me the worst car on the lot lol Jesus help me!

Enterprise Rental employees tried to give me a Dodge Challenger when I showed up last week - I had…read moreasked for a sedan, not a muscle car. Me: *walks in*, "Hi, I'm here to pick up a car." *Gives my name* Employees: "Oh yeah, we have a fun little sports car for you." Me: "What?" Him: "It's right out there, the Dodge Challenger." I don't know if it was some sick joke or what but I requested a regular full sized car. The website I used to request the car said I would receive a "Toyota Camry, Chevrolet Malibu, or something similar." It was such a surreal experience and I immensely got the feeling that they were deliberately fucking with me. They definitely seemed to not give a shit about my needs as a customer. There were two young guys who worked there - one with short brown hair and one with long (dirty) dark blonde hair and facial stubble. When I asked if they had an SUV, the blonder guy looked straight ahead instead of at me and said, "No, that's the only thing I've got." He and the other guy looked at each other with a knowing look. It's almost like they made a bet that they could convince an unsuspecting customer into a (dark purple) muscle car as a joke. It definitely wasn't funny to me. I'm hearing impaired, so a loud car would not be safe for me. On top of which, I wanted a regular car, not a large sports car. I would not have been comfortable driving it at all. Luckily I had the time and resources to get to another car rental place (more about that below.) Can you imagine them doing this to an elderly person or a person who desperately needed a car to take their sick kid to the hospital? What if I had an emergency? These two clearly are just fucking around and giving Enterprise a bad name. After reading all of the other bad reviews for this location, I can't understand how this location is still open and I am going to call and write Corporate to complain. Hopefully we can get this location Shut Down for Good - the franchise owner of this location must be terminated too for allowing all of this to go on. These men are messing around with serious times in peoples' lives. I said, "I'm going to pass" and walked out. They said nothing, and did not make any effort to help me find an appropriate car at a nearby Enterprise Rent A Car. There is an Enterprise Rent A Car a few blocks down on the SAME ROAD that had "normal" cars and SUV available. I was lucky, and had JUST BARELY enough time to get a ride there and pick up a regular SUV (grey, not purple!) with a quiet motor and a regular steering column etc. I feel very safe in the vehicle I'm driving. So if you need a vehicle, ask for JAKE at 1790 S Broadway. He was incredibly patient and kind, despite the minute that it was a last minute reservation, and nearly closing time. He apologized to me for "having to wait." He seemed exhausted. I told him please not to apologize and thanked him for helping me out at the last minute. He was able to get me a very clean (immaculate) vehicle within 10 minutes or so. The car has no damage, only 11k miles, and drives so well on the road. It's a Mazda Cx-5 for reference and the steering wheel is neither too loose nor too hard. It's been about 10 days since I got my rental and I've had to extend the rental period twice already- Jake made it easy for me to do that. I am definitely going to let Corporate know about Jake and hopefully he'll get a promotion and a big raise soon! Remember, DONT go to the ENTERPRISE RENT A CAR on 351 Broadway!!!

Made a reservation over the phone and when I went to pickup reserved car they tried to double the…read morerate. Shady office and business practice. Waiting for uber ride to nearby budget rental

Two Brothers are always on time. Very accommodating if there are last minute changes in flight…read moredeparture and arrival. vehicles always clean and comfortable. curtious and talkative drivers. My wife and I have been using their services for several year. Will pick up at all hours day and night 24/7. Bert & Shari

Everything was great! Andrew was amazing. Super safe…read moredriving, vehicle was comfortable and clean and great communication on pickup and drop off. Andrew was very friendly and accommodating! I highly recommend.

This location is for Uber/Hertz Rideshare only…read more Been renting here for over a year. At times there is a line but other times I'm in and out very quickly. I found that emailing the office is the best way to get a hold of the staff since they don't have time to answer phone calls.

I don't leave reviews typically but this is an exception. I have rented cars all over the country…read morefor many years and this place is by far the worst. Doesn't deserve 1 star. There's zero sense of urgency or concern for the customer at this location. It is an embarrassment for a company like Hertz to have an office so poorly run. When I voiced my concern at return - the young man checking my car tried to add a $250 cleaning fee to my rental -- 100% bogus.

I had a positive experience with Hertz. I was visiting last weekend and rented a car for a few…read moredays. COVID has jacked up the rental rates and shortages are running rampant. Luckily, I booked with AAA and got an amazing rate because the normal rate for a customer was like $180 a day. My rate was $33 a day. I arrived at the branch on a Saturday and saw no employee in sight for about 10 minutes. Another customer who was waiting let us know that there was only one employee working that day because everyone else called out sick. Kevin did everything that day and accommodated us once he got around. He made it really easy and seamless for us to get in our rental vehicle. He's a rockstar and deserves the praise because he was the only employee there when there were like 10 of us waiting to get into cars. He communicated clearly to us that it would be a bit of a wait and explained that he was the only one there. I appreciated that he communicated that to us rather than ignore the large group of people that were there. Pam was the representative who helped us return our vehicle. She was rather cheery and easy to speak to. I paid around $88 overall for my rental. My experience was positive and I would rent from Hertz again.

Just the absolute worst. NO ONE answers the phones, and I mean all day! There is no way to…read morecommunicate with them at all!!!!! The platinum desk called the manager to tell them I was there and he got angry with them. It cost me $100 to go back and forth to the airport now I have to get a car there. I am so disgusted with this location the absolute worst- go anywhere else!!!!!!!