Super easy process. Tim was great- super helpful. The car we had booked was not available so we…read morewere upgraded to a different vehicle which worked out great for our travel plans. Will definitely use the next time we are in the area!

One nice gentlemen there but the rest are cocky millennials. Horrendous wait time. Show up 30…read moremins before you need to leave.

The team here is amazing. I last minute needed a car rental after my car battery died. The process…read morewas seamless, and pickup and drop off was as smooth as can be. Will definitely be back if I ever need a car rental again in the future.

Five stars! We had an issue when a service light came on in our original rental car, but the…read moregentleman who helped us--I think his name was Tim--turned a stressful situation into a wonderful experience. He was so kind, welcoming, and helpful as he got us quickly swapped into a new vehicle. Not only is he super knowledgeable at his job, but he also has a fantastic personality. He had everyone inside the building smiling and laughing. This is the best experience we've ever had at an Enterprise, all thanks to him!

Two stars because the employees are super cool, but this place sucks. Been here multiple times and…read moreeach time I've had to stay for over two freaking hours waiting for a dang car. Five hours total life wasted between two visits. Renting a car here is like going to the dentist, super long wait times and they both feel like you're getting your teeth pulled. I don't have a car (yet) but at least I can watch the employees stand around smoking cigarettes. **45 minutes later** Oh yeah, and for my long wait, no free gas, but they did finally give me the worst car on the lot lol Jesus help me!

I am writing about this specific Enterprise location and two 5-star employees Marcus and Lake…read more My car unexpectedly had to go in the shop for a week because they are waiting for a part to be shipped from Memphis. I wanted to try a Nissan Rogue as I am in the market for a new car. Central reservations promised a Nissan Rogue was at this location, and I booked it. I arrive to find out there was a recall on Nissan Rogues for the brakes and they could not rent the Nissan Rogue on the lot. I explained to Marcus and Lake my situation. They gave me a different SUV AND started searching for a Rogue, in the area, which had the recall repair completed. They said there is one Rogue due to be returned later today at a different location. They are working to get that Rogue for me in a few days so I will be able to drive one for 3-4 days. I thought it was great they went above and beyond in customer service to find a creative solution to my situation. I normally use another rental car agency when traveling. Now, I am going to start using Enterprise. They made it easy. Dr. Ed J Doctor of Business Administration

I made reservation for about $100 for two days. When I arrived, they said they didn't have a car…read more The they "found" a car an up charged me. Bottom line, they ended up charging me $300 for a 2 day rental.

Enterprise Rental employees tried to give me a Dodge Challenger when I showed up last week - I had…read moreasked for a sedan, not a muscle car. Me: *walks in*, "Hi, I'm here to pick up a car." *Gives my name* Employees: "Oh yeah, we have a fun little sports car for you." Me: "What?" Him: "It's right out there, the Dodge Challenger." I don't know if it was some sick joke or what but I requested a regular full sized car. The website I used to request the car said I would receive a "Toyota Camry, Chevrolet Malibu, or something similar." It was such a surreal experience and I immensely got the feeling that they were deliberately fucking with me. They definitely seemed to not give a shit about my needs as a customer. There were two young guys who worked there - one with short brown hair and one with long (dirty) dark blonde hair and facial stubble. When I asked if they had an SUV, the blonder guy looked straight ahead instead of at me and said, "No, that's the only thing I've got." He and the other guy looked at each other with a knowing look. It's almost like they made a bet that they could convince an unsuspecting customer into a (dark purple) muscle car as a joke. It definitely wasn't funny to me. I'm hearing impaired, so a loud car would not be safe for me. On top of which, I wanted a regular car, not a large sports car. I would not have been comfortable driving it at all. Luckily I had the time and resources to get to another car rental place (more about that below.) Can you imagine them doing this to an elderly person or a person who desperately needed a car to take their sick kid to the hospital? What if I had an emergency? These two clearly are just fucking around and giving Enterprise a bad name. After reading all of the other bad reviews for this location, I can't understand how this location is still open and I am going to call and write Corporate to complain. Hopefully we can get this location Shut Down for Good - the franchise owner of this location must be terminated too for allowing all of this to go on. These men are messing around with serious times in peoples' lives. I said, "I'm going to pass" and walked out. They said nothing, and did not make any effort to help me find an appropriate car at a nearby Enterprise Rent A Car. There is an Enterprise Rent A Car a few blocks down on the SAME ROAD that had "normal" cars and SUV available. I was lucky, and had JUST BARELY enough time to get a ride there and pick up a regular SUV (grey, not purple!) with a quiet motor and a regular steering column etc. I feel very safe in the vehicle I'm driving. So if you need a vehicle, ask for JAKE at 1790 S Broadway. He was incredibly patient and kind, despite the minute that it was a last minute reservation, and nearly closing time. He apologized to me for "having to wait." He seemed exhausted. I told him please not to apologize and thanked him for helping me out at the last minute. He was able to get me a very clean (immaculate) vehicle within 10 minutes or so. The car has no damage, only 11k miles, and drives so well on the road. It's a Mazda Cx-5 for reference and the steering wheel is neither too loose nor too hard. It's been about 10 days since I got my rental and I've had to extend the rental period twice already- Jake made it easy for me to do that. I am definitely going to let Corporate know about Jake and hopefully he'll get a promotion and a big raise soon! Remember, DONT go to the ENTERPRISE RENT A CAR on 351 Broadway!!!

Two Brothers are always on time. Very accommodating if there are last minute changes in flight…read moredeparture and arrival. vehicles always clean and comfortable. curtious and talkative drivers. My wife and I have been using their services for several year. Will pick up at all hours day and night 24/7. Bert & Shari

Everything was great! Andrew was amazing. Super safe…read moredriving, vehicle was comfortable and clean and great communication on pickup and drop off. Andrew was very friendly and accommodating! I highly recommend.

This location is for Uber/Hertz Rideshare only…read more Been renting here for over a year. At times there is a line but other times I'm in and out very quickly. I found that emailing the office is the best way to get a hold of the staff since they don't have time to answer phone calls.

I don't leave reviews typically but this is an exception. I have rented cars all over the country…read morefor many years and this place is by far the worst. Doesn't deserve 1 star. There's zero sense of urgency or concern for the customer at this location. It is an embarrassment for a company like Hertz to have an office so poorly run. When I voiced my concern at return - the young man checking my car tried to add a $250 cleaning fee to my rental -- 100% bogus.

I had a positive experience with Hertz. I was visiting last weekend and rented a car for a few…read moredays. COVID has jacked up the rental rates and shortages are running rampant. Luckily, I booked with AAA and got an amazing rate because the normal rate for a customer was like $180 a day. My rate was $33 a day. I arrived at the branch on a Saturday and saw no employee in sight for about 10 minutes. Another customer who was waiting let us know that there was only one employee working that day because everyone else called out sick. Kevin did everything that day and accommodated us once he got around. He made it really easy and seamless for us to get in our rental vehicle. He's a rockstar and deserves the praise because he was the only employee there when there were like 10 of us waiting to get into cars. He communicated clearly to us that it would be a bit of a wait and explained that he was the only one there. I appreciated that he communicated that to us rather than ignore the large group of people that were there. Pam was the representative who helped us return our vehicle. She was rather cheery and easy to speak to. I paid around $88 overall for my rental. My experience was positive and I would rent from Hertz again.

The customer service on the phone said i would have to get help onsite. The people at this location…read morewere not just unhelpful, they were rude. Of course, they said i would have to call the same number. Its an unending loop of people who don't care snd just want you to go away.

I had a fantastic experience with Safe Travels Interlock. Scott was early to the appointment, was…read morevery helpful with instruction on how the breathalyzer unit worked, and went over a quick pre-test with me. Scott went above and beyond and provided excellent service. While I hope to never be in that position again, I would recommend anyone in that situation to be in Scott's care! Extremely satisfied. Burke

From the owner: The only INTERLOCK car rental company that provides an Interlock equipped vehicle for you to take…read moreyour driving test. I work with 44 different driving schools from Pueblo up to Ft. Collins, Colorado and everything in between.

Awesome buying experience with Brook! Always answers the phone promptly and gave me tons of info…read more Was super helpful overall, couldn't have asked for a better experience!

My nephew was looking at a Mercury Mariner on Friday, August 21, and called me because he needed a…read morecosigner. The interaction started poorly; before even having my information or running a credit check, Shad began making critical, judgmental assumptions about my credit score and openly talking down about my nephew's credit. When I stopped him to question his tone, he immediately got defensive and claimed he "didn't mean to offend me." It wasn't about being offended--it was about a basic lack of customer respect. Things grew worse when I noted the vehicle was priced significantly higher than its actual market value. When I asked why it was priced so high, Shad completely ignored the question. Instead, he used aggressive, cliché car salesman tactics, claiming he had "another appointment later for the same car" and telling me the vehicle had been "getting a lot of attention" to force a high-pressure situation. Later, when I directly asked him if his behavior was standard for him, his reaction was completely unhinged. He threw a pen onto the counter and defensively snapped that none of his coworkers thought he was disrespectful and that he has plenty of positive reviews. When I asked if he thought throwing a pen and reacting emotionally was professional, he literally said "yes," and that he "wasn't just going to take it." An experienced professional accepts critical feedback with grace. Shad reacted with a volatile, emotional outburst. If I were buying a car for myself, I would have walked out immediately. I will never return to this dealership and strongly advise others to shop elsewhere. I would never buy a vehicle from Shad or recommend this dealership to anyone.