Flew into GSP South Carolina and was pleasantly greeted and cared for by Whitney. She was so…read morefriendly and helpful. I ended up getting a Hyundai Elantra and it was okay. It was a very basic model and got my son and I from point A to point B safely. Pick up was a breeze. The return was a little tricky. The signage to return the rental car was not very well marked. I actually went into the wrong company's return lane and it was the same for the truck in front of me as well. Once I followed the truck to the right area the drop off went smoothly. I did like that there was no additional fees and Whitney was not pushing additional non sense on me for the rental which was greatly appreciated since it was so early in the morning. The price was great. I ended up maybe putting 30 miles on the car so that was a plus.

I was pleasantly surprised at the quality of Thrifty customer service and car. I have a corporate…read morecontract with another company but found that the cost was out of line. I decided to shop each rental. I thought Thrifty was a lower quality but I was wrong. They were professional and the car was excellent. It was a better value to me.

They are scammers. They lied about the time I picked up and returned my vehicle. They adjusted the…read moretimes so that I was over an hour late with my return and charged me $30 for an additional hour. I suggest that anyone who has rented from them check their receipt for this scam.

This place is TRASH, terrible customer service, terrible. Car was dirty , had to wait 45 mins…read moredidn't get the lux car we paid for. Left my fire arm in here and they lied to us that it was turned in! without any inspection of the vehicle they just rented it back out with a fire arm in the car! do not rent from this place. DO NOT RENT HERE

I was on a flight that was delayed a bit and arrived just at midnight. Even though the site closes…read moreat midnight, by the time I got to the counter, it was 12:15am or so and the counter rep was waiting for me. He said that since I included my flight information in my reservation, he tracked my flight and waited for me. He said that he doesn't wait if the flight isn't predicted to land until 2am, but he will if it's within 20-30 minutes of midnight. Thank you so much.

They were resourceful giving me a 4-wheeler during the nasty storm that was coming the weekend of…read more2/6/26. Of course I paid extra for it but they honored the T-Mobile arrangement of returning it without filling up. The car was clean and the process was painless. GSP has a relatively new rental building across the street from the terminal. Upon returning the car, no one was around at 5:00 am so drop off was a little weird just leaving the car without a walkabout. It all went well however when I got a quick email regarding receipt.

Charlotte at the counter made this experience. She's wonderful. What a great representative of the…read morebrand! Efficient. Friendly. After a long day of travel she is exactly what I needed.

Reservation agreement states no extra charge for domestic partner. My partner and I have lived…read moretogether for 9 years and have the same address on out driver's license. Agent told me that I would be charged $15 per day for him to also drive the car. False advertising.

I've found the most efficient, friendliest, and most organized Enterprise in the US of A right here…read moreat the Greenville-Spartanburg airport. The lady who checked me in and got me set was conversational and friendly, all while getting me off and on the road. The car was easy to find and manage. The Enterprise (and I believe all of the rental car places) are right on site just a walk across the airport pickup area, which is so are but so convenient. And when I returned the car, it was an easy process, and the gentleman who checked me out was also welcoming and efficient. There's nothing more I appreciate than exceptional customer service, even better when the product matches that quality. They had it all here ... if only that were more common across many Enterprises in many other cities.

They refused to give the tow truck driver my replacement vehicle after corporate instructed them to…read moredo so. I've been without a rental I paid for two straight days. I keep being told to call corporate but corporate keeps saying management will call me back.

This entire experience from start to finish. I reserved the vehicle at 8 am I had to sit there…read moreuntil 10 to get the vehicle. Which made me extremely late to my destination. When I returned the vehicle my charges should have been 298.87 but some how the lady charged me 498.87. She couldn't tell me why. No one at this location knows what they are doing!! Also what was the purpose of me using a major credit card so a deposit can be used but then turned around and used my damn debit card. I will never use this car rental service again. I will make sure everyone knows if I have to stand out front with a sign!!! Do not use this company i repeat DO NOT USE BUDGET!! HORRIBLE COMPANY WORKERS NEED MORE TRAINING!!!

We got to the counter at 8:30 on a Monday night. There was one person working. At least 6 people…read moreahead of us. It took 30 minutes to get our car. The line behind us was at least 30 people deep. The counter clerk did not have me sign anything for insurance, waivers, etc. The car was still wet when I picked it up and there was no one around to go over prior damage with. They better not charge me for anything extra. Worst rental car experience ever.

I love using National because I love the Emerald Isle. Enterprise is slightly different, in that…read morethey select cars from a very limited inventory to give you; you don't get to go see them all and pick what you want, like the Emerald Isle. I'm not too fond of these small airport National locations where you have to go to a desk (something else I absolutely hate) and check in and finish the transaction where they give you a key and ask if you're OK with the vehicle they selected. On this visit, the vehicle they offered was nice, it was an Audi. But the last time I used a counter like this (at a different airport, nearby) I got a vehicle I never would have chosen from the Emerald Isle, so this doesn't always work well. My gripe on this visit was when I got to the counter to get a car, there were three ladies working and one of them was helping a customer. The other two were typing on the computer in front of them. I had to wait for the one helping a customer to finish and then she took me. Immediately after, another customer walks up and one of the other ladies stopped what she was doing and took him. She also recognized his Executive Elite status... I'm Executive Elite too, but no one said anything about that to me? (this goes towards inconsistent management which means poor training and management) Ultimately, I got my car and left. When I returned, there was no one outside to check me in. I saw a sign that said take the keys inside and remember what spot you parked in - This is a horrible way to check in cars! So, I did just that. Got to the same counter inside where I checked the car out two days prior and there were the same three ladies working the counter. I stood there and waited while 2 were on the phone. After waiting a few mins and none of them looking up to see me standing there, I interrupted what they were doing to ask what I was supposed to do. One commented that some guy was supposed to be outside to check me in, but clearly he wasn't. She took my keys and said they'd send the email. I stressed the elaborate review to say this is quite the opposite of what makes National so great with the Emerald Isle at larger airports. They could very easily do the same style here or at least offer much better customer service than they do. I wish they would because selecting National at these smaller airports is no different, nor better than simply going with Avis or Budget.

I travel a lot and don't always have the best experience. Yesterday was refreshing. The staff was…read moreall smiles and they were really personable. We were in and out on less than 5 minutes because they actually paid attention to the information I submitted online. Walked out with a fully gassed up charger.

If you are going to get a car rental, DO NOT use Thrifty Car Rental. We picked up the car from the…read moredetroit airport and drove to Tennessee over Thanksgiving. We used tickets at work, which is a third party company, to book the rental. We were charged $560 through tickets at work. When we picked up the car, we had to put a card on file which I figured would be for damage purposes. They then charged me $442. I figured the $442.00 was the hold as a just in case.... Unfortunately the charge of $442 never fell off our card. I filed a dispute with our credit card company. They ended up closing the dispute because Thrifty Car Rental NEVER RESPONDED TO THE DISPUTE INQUIRY AFTER MULTIPLE ATTEMPTS OVER A 3+ MONTH PERIOD. I received the notification of the dispute being closed and called Thrifty. After being on a merry go round of lies, I was able to get my case "escalated." I received an email a couple of hours later saying they were refunding $296. I proceeded to call again and demand for the full refund. My inner Grandpa Fisher came out, during both calls if im being honest, and the rep did tell me that I'm now getting the difference back too. Thankfully I have two emails stating what they are giving back to me. We shall see what happens as it will take 72 hours.

Terrible customer service, lack of follow up and poor management. Do not rent from them.read more