My son and I are planning to take a road trip to "Hearst Castle". With that being said, knowing…read morethat it's a long 5 and a half hour trip from Studio City to the Castle, we had to be smart about it and go with a rental. We walked into the lot today around 11am, and as we were looking around for few cars, 3 stood out. Prius, a Ford, and couple of SUVs. As we were in the process of looking, 2 employees approached us and wanted to know how can they be some assistance to us? At the moment we said, we need like 7 to 10 more minutes. They said, we will be right here, when you are ready. No rush at all. Which we both loved! After scoping out the place, we approached one of the employees and wanted to see the Prius. The car itself looked very nice and clean. From inside and outside. We moved to the next car and got the same feeling. Unfortunately, prices were a tad expensive. Lot was a decent standard size. Could fit about at least 20-25 cars..easy. The employees were not pushy nor were they forceful to rent us a car. The waiting area looked nice and very clean and so did the lot. We told them we will think a bit more, and will definitely come back to this location. I hope my 5 star review will make a BIG difference next to all the other 1 star negative, bad reviews! Enterprise, YOU ROCK!!! Thank you employees at Enterprise, and management, for your help, dedication and loyalty for all those years...we have rented a car from them twice in the past. They never disappoint.

I can not say enough about Emma! She is one of the sweetest people I've met. She will make sure you…read moreleave happy. She should run a course on customer service. She was recommended to me and now I know why. I will only come back here if I need a rental. Please ask for her and be nice! Thank you Emma for all of your help.

The staff is great and accommodating. The car selection is extremely limited. The first car had a…read moredead battery, and I had to call AAA. The tech advised me to switch out the rental, saying it would likely die again. Enterprise isn't open on Sundays. I called on Mon and was assured I could swap cars. There was only 1 car available. At first, I was told I'd be charged for gas, since I didn't fill the tank, but I reminded them that I didn't want to turn off the car at a gas station, for fear it wouldn't start. I'd used less than 1/4 tank of gas. They understood, and I wasn't charged. The second car had something wrong with the trunk, but they were able to adjust it. It had a little less than a half tank of gas. I don't think the cars are thoroughly cleaned between rentals, but the staff does their best to deal with what they have. The staff deserves a 5 and the cars a 3, thus a 4-star rating.

Avoid renting here at all costs. Rented a car here for less than 24 hours and they charged me for 3…read moredays which was almost $400 more. Haven't gotten a refund either until I called the FOURTH time. They said to call my bank but the bank said enterprise just processed 3 minutes after speaking to them. If you want to be scammed, go here

As I see, the ratings are divided between 1 and 5 stars on Yelp for this location…read more Well, my experience for the 2nd time around was very seamless, effortless, quick and easy. No problems there. 1st time was in Palm Springs, and now inside Burbank airport. Walked in earlier today around 10AM, and was greeted by Ruben. A very pleasant gentleman. He was very eager to help me. I told him that I was looking for a small to medium car to get ready for a road trip to Hearst Castle and that need a car, since it's a good 5 hour drive from Studio City to Hearst Castle. He was quick to show me 3 cars. One was a 2024 Toyota Prias, the 2nd one was a 2025 Honda Accord, and the 3rd one was a mini van. I told him they are all nice cars, but I just want to get some prices on it, before I make up my mind. He looked at the prices and the most affordable/reasonable one was the Toyota, then the Honda. Not to mention that they are more affordable than any other car rental shops that I had gone to. Place, inside the lot, and their waiting area was very clean. Also the cars that he picked out for me to see were clean. Inside and outside. I told him, let me talk to my son, and will definitely get back to you guys. He smiled and said anytime and wished me a great day! Thank you Alamo, Ruben and management.

I was very disappointed that the vehicle I received did not meet my expectations based on the…read morereservation last Friday. When I made the booking, I expected to receive a vehicle similar to an Audi Q3 or a comparable compact SUV based on the vehicle class advertised. However, upon pickup, I was provided with a Hyundai Venue, which is significantly smaller and does not appear to be comparable to an Audi Q3 in terms of size, comfort, or features. In fact, I was unable to accommodate even my two checked suitcases in the vehicle!

Excellent service! I've been renting cars from the Burbank location for years, and the service is…read morealways excellent. But, this time I was very grateful because my flight was delayed and arrived after they closed. They saved me because an employee stayed after hours because he knew there were delayed flight that night. I was so impressed they did that. I would have been without a car until the next morning. I wish I got his name, but I hope National sees this and can recognize this employee working Feb 10 at 11:30 pm.

Mari is the best per usual. Very helpful, quick, and even gave restaurant recommendations for my…read moredestination. Thanks!

We had a great rental experience here at state can rental…read more Lindon was super cool on the phone and in person while getting the van. We came back later than expected from out trip because of traffic and I was able to drop off a few hours after without a problem. I would for sure rent from here again! Muchas gracias!

I had to make a last min reservation for a large van to pick up a numerous set of international…read moreluggage coming from the middle east. Wayne from the State Van Rental office in LAX was very accommodating and provided with flexibility on when I could pick up the van, as the custom's release time/date was uncertain. Additionally, he was also very flexible in accepting my ID and verifcation documents, as I had just arrived from abroad, and had limited US (California) address and ID documents to provide. Overall, it was a good experience and would utilize Wayne's services again if need - as well as recommending him to anyone who needs a Van around the LAX / southern California area.

I honestly wish I could have given this AAA 5 solid stars. Their roadside assistance has always…read morehelped me when I was in desperate need with my car breaking down here and there. I walked in yesterday at 12:10PM, and was greeted by a very nice lady. Her name was Pamela. She explained me the do's and dont's and we proceeded forward. What she didn't tell me is that I had to stand in line with the rest of the folks. So, I took a seat in their waiting area and waiting for someone to call my name. After waiting for like 5 minutes since she said they will call you soon, I approached the same window and Martin was nice enough to tell me that I had to stand in line. So I did! There were 2 people ahead of me, and Marisa called my name at window number 6. The process was very seamless, easy and quick. The entire visit took less than 30 minutes. Marisa was somewhat bittersweet. For a young lady, she was a bit quiet. I needed to renew my registration for the month of September. I asked her to photocopy my check and my statement too, in order to avoid problems with the DMV. I've had an experience when my payment was lost in the mail. She forcefully made her 3 steps to their copy machine and did me a BIG favor. I needed my copies for my records. When you walk in, they have the DMV/AAA windows to your left, and a nice amount of booths handling travel destinations to wherever you want to go. We have used them before, and they are NOT that knowledgeable but pretend to BE! They also have travel guides, magazines, booklets, pamphlets, & complimentary water. Here is where I had a hiccup. Pamela told me that they accept only cash and personal checks. Who in this century carries personal checks or that much cash?? Thankfully I did have my checkbook with me. Being the old school that I am. Love it. I was also informed if paid with a credit card, even with debit ATM card, I would be charged 2.3% for my registration fee which was $222.00. So that comes out to be $5.11 cents. I didn't like that AT ALL!! Place was super clean and has a nice parking lot shared with multiple business. I believe they also have restrooms, but I didn't have to use them. Thank you AAA and staff for all your loyalty, help and dedication since 1902! See you next year....

Normally I have always had the greatest experiences in Burbank until my last visit at AAA…read more I have newly become a disabled vet and needed a handicap placard. My naval orthopedic team filled out the DMV paperwork for me to turn in. I have been a member of AAA since 2009, got my entire family to sign up, and a few friends after a couple of "Good Samaritan" AAA stops. Heck, I even financed a honeymoon for some friends via AAA as well as my own with travel. I usually trust AAA with all my needs. So that's why I was flabbergasted to say the least when they turned me away. Not only that, but when I said I'd borrow my grandmother's handicap placard until I got mine in the mail, the rep threatened that I'd get in trouble because they scan. My family insisted I use it and the naval nurse advised that the DMV takes their digital paperwork and it was immediately approved. I want to advise this location to 1. If you cannot take the paperwork, tell your clients that DMV will take it online. 2. Please don't threaten a disabled veteran when you already see them struggling on crutches. Not the best customer service. 3. When in doubt, show someone you're going the extra mile. Ask your manager. Do something.

This was my first time using the TKX Charter service, it is basically a luxury car rental service…read morewhere you can charter people's high-end cars. I chartered the Lamborghini Huracan and had a great experience. I opted for the delivery service and they brought it over. They were on time, the car was clean and they did a walk-through of how everything worked and the state of the car (it was perfect!). I had a great time with my wife, we hit the PCH, etc. with no problems. The car is amazing! Highly recommended! I dropped it off in DTLA, where they did a walkthrough again, counted the miles, etc. Very transparent and overall a good experience using their service. I've used other rental services but overall this blew it out of the water, the guy who helped me (Ozzy) was great, you could tell he actually loved the car and was excited for me to try it out.

Outstanding. McLaren 12c was immaculate (the papaya color is a stunner) and in perfect running…read morecondition. Service was flawless. You can tell that the TKX folks are perfectionists about their cars.

They're so bad at communicating. Also, they let me rate them good before, and once I done the…read morereview. They sent me a bunch of bills. They lied to me to get a good review. This is totally scam.

Definitely was different then a usual rental! Once booked they sent me instructions/videos on how…read moreto get to the car but never said I would not be engaging with anyone. So it was kind of weird not knowing it was remote, but kind of cool because we were able to fly out and go. Initially we filled out paperwork via DocuSign and only had to scan our ID's over. So this was a plus because we didn't have to wait in any long lines!!! Upon landing they gave us access to the vehicle and the option from two shuttles, we end up taking the Budget shuttle, and when we got off it was about a minute walk to the car. Now this is when everything became amazing. We were expecting a clean car but the Tesla we got was immaculate inside and out. It felt brand new but had 30k+ miles on it. It also came with full-self drive so playing with it before we left was fun. It was able to self-park and came to us when we used the summon button! You got to try it, we scared my mom later in the day jejeje. It drove well, and we were able to go to San Diego and back without any issues. We did have to charge up twice but it was only $27!!!! Talk about bang for your buck!!! Their team was also very responsive when we had question's about charging and how returning the car works. So that was a plus! They also allowed us to change our drop-off location towards the end. Originally we were suppose to return the car to the Glendale location. However, they let us drop the car where we picked up at. As well as use the same shuttle to return to LAX. I think the only place they could have done better was the parking. Upon return all the spaces were filled so we had to wait a few minutes until someone left to drop the vehicle off. Also they were sold out of strollers/car seats for the little ones. Outside of that we had fun in their vehicle!! Overall really happy we found them, and we will definitely be using them for future rentals!! They were professional, and the process was smooth. I definitely recommend them if you need a car!!!