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    Budget

    1.2 (138 reviews)

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    Looked like shit. Huge piece of the trim missing.
    Kim R.

    Horrible, horrible, HORRIBLE. Negative 10 stars if I could. Our flight arrived late afternoon/early evening on a Friday. When we got to the rental car area, Budget/Avis was the only company with a line. There was ONE person working. They know how many rentals there are as we tell them our flight information upon booking. We waited 1.5 hours to get to the counter and receive our car rental information. That is absolutely ridiculous, frustrating and outrageous. We paid the higher price to book a Suburban "or similar" as it specifically said there was more room for luggage. We did not get a suburban or even something similar. It was a cramped Infinity with nowhere near enough room for our luggage. We had to put one on the backseat in between my two adult aged kids and another one on the console in the middle row between me and my mom. (See photos) Gosh I'm getting worked up thinking about our terrible situation. The car had a horrendous, ANNOYING loud sound the entire time we drove it. No expensive luxury car should sound like that. Not to mention, there was a lot of damage and scratches, etc to the car. I was sure to take video and pictures just in case after the fact, they try to say that we did it. NEVER AGAIN will I rent from Budget.

    Fuel gauge showing full.

    Beware the "deals" offered by Sun Country and other companies using Budget with deceptive pricing. After reading similar complaints from others, I'm not sure why more hasn't been done about Budget's deceptive practices. BBB and others will be next contacts. After returning the vehicle with a full tank and on time, I was charged $170 in additional fees, including gas charges ($4), customer facility charge ($5.90/day- $53.10), a 14.2%surcharge (no explanation but $51.82), and 11.11% concession recovery fee ($31.58). These fees should be included in the original price at purchase instead of tacking them on afterwards to recover the discount we supposedly received.

    Parked in the car return with a full tank of gas.  They fraudulently applied a $90 gas charge on my bill.

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    1 year ago

    They have no staff = leaving a desk attendant alone when training, no drop off person, insane lines. It's no wonder they have no staff

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    2 years ago

    Been in line for 45 mins. They only have two people working with 30+ customers waiting. Its crazy, unprofessional, and a waste of time.

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    2 years ago

    Terrible rental experience at MSP. Hour wait at counter, another almost hour on 5th floor waiting for car. Surly workers.

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    Two people working at the counter with over 30 people in line. Pathetic service for an airport the size of MSP!

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    Page 1 of 4

    Ask the Community - Budget

    Review Highlights - Budget

    “The rental car garage is easily accessed by an underground tram from the main terminal.”

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    Enterprise Rent A Car - Truck rented

    Enterprise Rent A Car

    3.2(58 reviews)
    0.0 mi

    I usually dont review rent a cars, but will this time. I have been a customer of enterprise in the…read morepast, and have had a couple of bad experiences. Seattle was one of them. Anyway, I came to mn for a funeral and needed to rent a car. Getting to the rental desk from terminal 2 was a little confusing. But once I found it, things were smooth sailing after. Easy check in. Thought I was going to have a issue using my debit card, but didnt. Got a great deal from Costco. I alloted a lot of extra time for the return before my flight. Wasn't needed as the return was very seamless. Great customer service. Ill use enterprise again.

    I rented from here for my visit. I used the app for easy checkin, to skip the line. I must say…read morethe app needs to be updated. It says for terminal 2 to go to the counter for your keys, but that's wrong, you just go to the car area. No one from Alamo was here so I dealt with enterprise, which was such an awesome experience! The woman showed me the 10+ cars to choose from (mid size sedan) and let me pick whatever I wanted. She explained that I take it to the exit area, show them my drivers license and that's it. On my way out, me and the guy chit chat, and I mentioned I'm used to driving a truck. He told me I could get a truck if I wanted, and keep the same price!!! I was ecstatic!! He backed the car up behind me and I parked and grabbed the truck. They have so many new vehicles at this place! It was a 2025 4x4 F150. It was the only truck I seen, and it was so nice to drive it around. He gave me a card showing the address I need to do the drop off for, based on my airline I'm flying out on. This made things super easy when doing the return!! This was probably the best experience I've had at a rental car place!

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    Enterprise Rent A Car
    Enterprise Rent A Car
    Enterprise Rent A Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.8(157 reviews)
    1.2 mi

    I rented an intermediate car for a couple days from this location. It was a great experience…read more Desire and the rest of the staff were very friendly and helpful. Check-in and pick-up was very smooth. It's always great when they Sentras and Corollas available to rent. The return was good. However, on the return, I wish the signs to indicate which lane to turn into for the return would start sooner. I almost missed the turn off for the return once I got into the return garage. Also, I wish they would put side trash cans in the return lanes like they do in TPA. I would absolutely rent from this location again if I came back to MN.

    Very frustrating experience at the Enterprise rental counter. After already dealing with…read moresignificant flight delays, the last thing we expected was another long wait just to pick up a car we had already reserved. There was a substantial line of customers waiting, yet only one person appeared to be handling check-ins. For a major airport rental location, especially during a busy travel period, this level of staffing is unacceptable and feels very unprofessional. Travelers arriving after delayed flights are already exhausted and trying to get to their destinations; having to stand in another lengthy line because the counter is inadequately staffed only makes the situation worse. Enterprise should anticipate passenger volume and staff the counter appropriately. A reservation should make the rental process easier--not become another major delay after a difficult travel day. Very disappointing experience.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Sixt Rent A Car

    Sixt Rent A Car

    2.3(194 reviews)
    0.9 mi

    On a Friday, around 11 am, the Sixt counter had no queue. No complaint as a couple of the other…read morerental counters had long lines. I reserved a Mercedes C class (or similar as stated). it was "similar" this time as they didn't have a Mercedes. BMW 3 series was available with only one choice for colors. I would've loved anything but white. I usually get a free upgrade offer but this time all the upgrades were paid only-I took a pass and stuck with the Bimmer. Service was friendly and quick. Car was in good condition with lower miles. Pick up of the car was seamless and fast with easy exit from the garage. More inventory and free upgrade given they didn't have the Mercedes would have been good.

    I rented a car from Sixt at the MSP location from July 23-27. The car was decent, the pricing was…read morereasonable, and the check-in and pickup process was fast and efficient. Unfortunately, I had a major problem after returning the vehicle. On July 28, I received an invoice from Sixt for $614.25 for damage to the front passenger-side aluminum rim, described as a scratch. I am absolutely certain this damage did not occur while I had the vehicle. Unfortunately, I did not think to take pictures of all four wheels when I picked up the car. When I contacted Sixt to dispute the charge, I was told that Sixt was not required to provide proof that the wheel was in perfect condition when I received the vehicle and that documenting the condition of the car was my responsibility. As a result, they refused to remove the charge. This is extremely frustrating. I have rented cars from many companies over the years, but I have never experienced a situation where I was charged hundreds of dollars for damage that I am confident was already present--and then told that the burden was entirely on me to prove otherwise. My strong recommendation: use extreme caution if renting from Sixt. If you do rent from them, I strongly recommend taking a video of the entire vehicle before leaving the lot, along with individual photos of all four wheels/rims and every part of the exterior and interior. Do not assume that any existing damage will be properly documented by Sixt. The initial rental experience was fine, but the way this damage claim was handled has completely changed my opinion of the company. I will not be using Sixt again.

    Photos
    Sixt Rent A Car - 330i

    330i

    Sixt Rent A Car
    Sixt Rent A Car

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    Alamo Rent A Car

    Alamo Rent A Car

    3.6(98 reviews)
    1.2 mi

    I needed a car for roughly 24 hours. I had put in the rental request through Alamo. I arrived…read morearound 645 on a Friday night and the person was running three rental counters. He was absolutely fantastic and personable. He even provided me with a cell in case I was running behind Saturday on my return. I waited about 15 minutes that night through the line. I was supposed to have a Chevy Malibu and was upgraded (complimentary) to a Mazda CX-50. Car had 23,000 miles and was in decent shape. I put almost 500 miles on that car over the 23 hours. No issues with the car. Car return was a breeze. Fast/efficient. I wish all car rental experiences were like this.

    Renting a car was pretty painless via the rental car center over in terminal 1. Even though due to…read moreflight delays and cancellations, I had shown up almost a day late for my car reservation, they were able to honor my reservation. After the necessary paperwork was done at the counter, I headed up the escalator to get my car. Once in the garage, there was one line for Enterprise and another for Alamo. Unfortunately, there was only one employee there helping people get their vehicles. At first, he was only helping those in the Enterprise line until we went over and asked. I was able to get a new Hyundai Sonata hybrid. It ran perfectly fine for my trip up to Duluth. As for returning the vehicle, we were given an address to use for navigation to get to the proper return ramp for terminal 1.

    Photos
    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Dollar Car Rental

    Dollar Car Rental

    1.3(67 reviews)
    0.1 mi

    UPDATE: After about five emails and complaints, they sent me an email saying they would reimburse…read moreme the extra amount they charged me. It took a lot of extra assertiveness, but they eventually honored their original price. Still won't use them unless I have to in the future, but them finally responding and caring has made me less of an anti-Dollar-Car-Evangelist. Original Review: Terrible, terrible experience. They didn't have the car I reserved. Had to take a giant SUV that I wasn't comfortable driving and used half again the amount of gas. They didn't keep to the amount I quoted. They didn't explain that they were adding extra charges. Said I would pay $84. Charged me $181. Called and complained, and they told me it was my fault, and that next time I should ask more questions of the desk staff.

    In Moderation Staff…read moreReviewed July 19, 2025 I made reservations through Expedia flor my flight and car. Flight was perfect then comes to the rental car. I opted for them to choose the car I would get. I get there the gentleman said we need the card to put a hold on it for the rental car that's fine that is what they do. He was looking in the system and said I found a better car for you for 110.45. You will need to get hold of Expedia for their refund. I said that is great. No problem with the car. I returned it a little earlier than expected. The young man checked the car everything was good. He stare I would receive an invoice in my email. email received when I attired back to Florida. the charged me and upgrade which I did not request. customer service only send emails. I want to talk to a live person.

    Photos
    Dollar Car Rental - If my review makes you say "tl;dr," this photo should sum it up.

    If my review makes you say "tl;dr," this photo should sum it up.

    Dollar Car Rental - Sent us out on this, blew out. Never answered roadside assistance. Called own auto service, paid $340 out of pocket. Won't reimburse. POOR

    Sent us out on this, blew out. Never answered roadside assistance. Called own auto service, paid $340 out of pocket. Won't reimburse. POOR

    Dollar Car Rental

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    Budget - carrental - Updated September 2026

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