Make sure you take photos of the vehicle for your records and keep them saved for a month or two just in case. Don't trust the website form that prompts you to photograph damages at time of pickup up. I uploaded the damaged to the website like I was asked. At time of drop off the attendant checking in cars told me I was okay to go and they'd email me the receipt. Got the receipt shortly after leaving the car. 4 Days later I get an email attempting to blame me for damage and a bill for $800. After doing some research, I've found multiple complaints related to mine. Ridiculous. read more

Sixt Rent A Car - Rental already had multiple damage items listed at time of pick-up. - Car Rental Near Me - Phoenix, Arizona

Do not rent from these fraudsters. Rented me a scrappy beat up car that reeked of weed. I complained and no one got back to me.THEN they had the audacity to say I damaged this wreck! Fortunately I have before and after videos and photos proving the damage was already there. AVOID!!! read more

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This company is the worst. Go through a toll without buying out buying their "toll package" and it costs $60 plus The toll. Go elsewhere. These people are awful read more

first time using sixt. great experience overall with no surprise fees, check out and return process went really smooth and well.

Awesome experience! I enjoyed the online check in process. I liked being able pick my car online and skip the counter. The car selection was awesome with nice premium options. read more

Both individuals were awesome, from the man at the counter who was extremely helpful and courteous to the individual who checked us in, who was extremely positive, friendly, and upbeat despite the extreme phoenix heat! My experience with Sixt was the best yet with any rental company, hands down, and I'll definitely be renting with them again! I believe the guy who checked us in was Robert. We got the car on Friday, 3/13 around 4:30 PM from the guy at the far right counter. We checked in early afternoon on Friday 3/20. Thanks again guys!! read more

Everything. I made a couple mistakes and the agent was lovely. He made sure that I had a great vehicle and was very gracious regarding my mistake. read more

Some of the best customer service! I rarely rent from anyone else now simply because they have kind people working for them

Marc is the best! Always incredibly helpful, and makes the whole process as clean/easy as possible.

NEVER, EVER , RENT tat SIXT. MY car rental was too small for our luggage I called the day after purchased online at their website to customer service before my pick up date and said we need to get a bigger rental. I asked what I should do I was advised to just wait till we pick the car up. Paid $1400 in advance for a BMW class 5 . Was given a Highlander all chargers ended up being $3,600 this was a 12 day rent more than double !! We came in late so could not just cancel and try to rebook with another company felt backed into a corner not giving us much choice but to sign and go. UGGGGGGGGGG don't rent here ever!!!!! read more

Walter is the man! Seamless pickup experience. Walter was personable, friendly and efficient. Highly recommend!

Our experience was great because of Barbie (Barbara) who assisted us at the counter. It was late, we were tired and her bubbly, positive energy made the entire process much nicer. Namaste Barbie!! read more

Vehicle cleanliness / condition was not as expected. Staff and facility was great. Model of vehicle reserved versus what was issued was slightly different. read more

All aspects of rental process smooth and effortless. Return staff very helpful. Third time using Sixt. Will again.

I was offered an upgrade when I asked how much will it cost I was told "I will take of you" my mistake I ended up paying $524 for 2 days instead of $250 which wasn't cheap to begin with BUT its on me for not insisting 2 days after I returned the car I got an e mail saying they found an 10 in scratch on fender and that it will cost me another $1015 there was no damage when I returned the car Thank you for a costly experience it will never happen again you can bet on that read more

This SIXT Rent a Car at PHX airport runs a scam of claiming damage to returned cars when there is no attendant. My experience is returning my rental car after hours to the designated return location. Car was perfect with no issues, I drove it there.lol. Over a month later the SIXT rental called claiming a flat tire. Of course its a bogus claim and I refused to pay. Unfortunately their recourse is sending it to collections, which they did. So now my recourse is making everyone aware that this is common practice with the company SIXT. A short google search will reveal this particular scam runs throughout their company. So if you plan on renting from them, think twice. If you're currently renting from them, take your own video of the car including the dashboard when you return the vehicle. Hope this helps. read more

If only there was a negative star...SIXT would get it. If you're reading all the other reviews where people are being harassed by SIXT about "new damage" that was already there prior, then those reviews are absolutely correct!! We rented a vehicle for the weekend. A RAV4 that was absolutely full of chips and scratches. My boyfriend took pictures and video and uploaded them to SIXT when he first picked up the car. Fast forward to drop off. They start marking the large scratch on the passenger door that was already there prior to pick up. My boyfriend then states he uploaded all pics and also showed the video. Well what do ya know....they "never received" the pics. SCAM! Also the pics somehow disappeared off his phone after he submitted them. Luckily the video didn't disappear. Shows a nice huge scratch. Well the guy ended up seeing the video and on the return receipt my boyfriend signed shows that there is no new damage. Fast forward A WEEK! We now have an email from SIXT that there is new damage on the car aka a large scratch on the passengers side. Umm excuse me??? Yeah...they're trying to get us to pay for pre existing damages. Trying to say we need to submit a statement and evidence and that they will get back to us. SIXT...i dare you to try to charge us for damages...we will see you in court. I am shocked that this company is still up and running after this experience and seeing how everyone else's experiences are aligned. Disgusting!! Also everyone needs to report these claims to the Better Business Bureau so that they can take action against this awful place. As great as reviews are to submit, they don't do too much! Also i added a picture of the license plate of the RAV4 so that anyone who receives this car next knows that there is a huge scratch on the passengers side so that SIXT doesn't try to pull the same thing with future drivers. read more

Sixt Rent A Car - License plate of car we used - Car Rental Near Me - Phoenix, Arizona

The staff was so friendly. The car was so beautiful and comfortable and the price was very reasonable.

This is the best rental car company. Look no further. I have used them a few times and always get the car I desired at a very fair price. Customer service representative were always exceptional read more

Rented a car for less than 48 hours, couple weeks after returning, they sent a false claim for damages. Trying to deal with BBB, and AZ AG. save yourself frustration of false damage claim. If could give less than one star, I would. A total scam read more

Second time booking sixt, it's a little pricey but super quick and easy. James (night shift) is LEGITTTTT, we love him, second time he's taken care of us and we will always be loyal customers to sixt as long as he's behind that counter read more

Easy in, gave me an upgrade, easy out. Everything better than expected, going to use these folks again in two weeks!

Tried to add a driver onto the reservation 25 hours before pick up. No way to pull up the reservation through website so had to cancel. Phone number hung up on me and charged me $100 cancellation fee. read more

WARNING: do not rent from this place. Read all of the below reviews first. This place is a complete scam. The workers there will try to scam you at the counter and once you return the vehicle you WILL be accused of damage, and mentioned by all of the other reviewers. It was our first time ever renting from Sixt. First of all, we rented a car off of Priceline. When we got to the counter, the guy said that they did not have the vehicle available that we had booked from Priceline. He suggested a different vehicle and tried to charge us triple the cost. We looked up the newly suggested vehicle on Priceline right at the counter, and found it was a very similar price to our original vehicle. We told the guy that we would just book it off Priceline since it somehow cost more at the counter. He told us that if we did that, we would have to wait 3 hours for the vehicle to be ready. He suggested we just pay full price to avoid waiting. We told him no worries, we will go elsewhere. And somehow he was able to get an override from the price on his end, and was able to get the vehicle right away. We knew he tried to swindle us, but we didn't make a fuss about it. Once we got in the car, we were shocked at how dirty it was. It looked like there were BLOOD STAINS on the inside of the vehicle. We were so concerned by this we took a video just in case a murder happened, so we could prove it was already there. Regretfully, we did not take a video of the outside of the vehicle. We had the vehicle for a business trip, had it parked in the garage at the AirBnb most of the time. Upon returning the vehicle, we got a charge for $800 in damages. They claimed we got in an accident and damaged the vehicle. Sixt never even did an inspection at pickup or drop off. They sent us some BS photos showing the before and after damages. See the images in my review where I show the "before" and "after" images. The "before" images were clearly altered. We will never rent from Sixt again, and would recommend against anyone wasting their time on this. read more

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SCAM DO NOT RECOMMEND I rented the car for business meeting and the total rental period was 6 hours and 50 miles. They claimed that I had cracked the windshield and scratched the bumper (I didnt) and then tried to send me a claim for $1315.00 (replace the windshield and repaint the bumper). SCAM ARTISTS!!! No pictures of the supposed damage and the travel insurance has to deal with it now. read more

Had a horrible experience at this SIXT rental location. DO NOT RENT ANY VEHICLES FROM THIS LOCATION. They purposefully make you pay for existing damages on their vehicles and intentionally dont note those damages in their system. When customers dont purchase their insurance/coverage that is when they trick them on rental return and claim new damages to their vehicle. I paid $202.48 for 2 days of rental and upon return of the vehicle few days later i received an email of new damages that am liable to pay as i did not purhase their coverage. I ended up paying an additional $1221.34. Worst experience ever. Save yourself the hassle and DO NOT RENT FROM SIXT. read more

This was my third rental experience with SIXT. Staff always friendly and courteous. Large selection of available vehicles to choose from. Good quality vehicles at a reasonable price. I will rent from SIXT again based on my experiences. read more

I absolutely loved renting from SIXT. The transaction was smooth! Barbara was great, as well! She recommended some places to eat, which I did not get a chance to check out, but my next visit to Phoenix I have something to look fwd to. read more

I was warned about them and should have listened. You may save a few bucks upfront but they will make sure to bill you pay for previous damage caused by the last rental. The few bucks you save is not worth the headache of dealing with them. read more

Why did I not look at the reviews first? Ugh it's true ppl don't not rent from this place, def a scam. Rented a car for a day and got an invoice for damages I did not do. Soon as I got the car I noticeable damages. I know I should've took photos but I thought it was like every other place they take automatic photo when leaving the parking lot. When I received the invoice and photos of damages they are not clear and I knew if I had to call about the damages I've notice they probably would've gave me the run around and phone passing I did not have time for that. How do I resolve this issue. Let me know. read more

Everything went good. I was immediately seen at the counter, the staff was very helpful, and was able to get my rental car in a reasonable amount of time. read more

Giving this tricky company even one star is too good for them! Last month, I travelled to London, UK, and rented a car for part of my trip. Throughout the entire rental process, the company never informed me about the London Congestion Charge, which is a £15 daily fee for driving in central London during charging hours. After returning the car, I was suddenly invoiced four times by the rental company. They had paid penalty charges issued by Transport for London (TfL) on my behalf and then billed me. Each invoice was for the £90 penalty plus a £40 "admin fee" from the rental company. I found this completely unreasonable and felt deceived. I immediately complained to the rental company. Their response was that even though the rental contract did not mention the Congestion Charge, and there was no device in the car to pay it automatically, it was ultimately my responsibility as the driver to be aware of local rules. But how is a tourist driving in central London for the first time supposed to know about this specific charge? The company then stated they would only reverse the charges if TfL granted me an exemption. I promptly submitted an official appeal to TfL online, hoping to have the penalties waived. I noted on the TfL website that while payment is typically required within 14 days of the penalty issue date, this deadline is put on hold once an appeal is submitted, pending the outcome of the investigation. However, to my utter disbelief, the rental company went ahead and paid all the penalties to TfL the very day after I filed my appeal (I suspect they received an automatic acknowledgement from TfL). This action effectively closed my case prematurely. The entire situation leads me to believe this is a deliberate scheme by the rental company to profit from the £40 admin fee charged to renters for each penalty. Furthermore, after checking my rental car's license plate on the TfL website, I discovered that almost every previous renter of the same vehicle had received identical penalties. I hope no one will copy my experience! read more

the App and the staff make this Sixt Location easy and a pleasure to use. Appreciated the staffs help with directions and recommendations

Sixt made the pick up in return of my rental car super easy. No difficulty finding where to return the car either signage was great and everyone was very helpful that I came in contact with. read more

It's unfortunate my experience with them started at 5 stars and by the end of it I wish -5 stars existed. I will say the vehicle I rented was perfect and priced very reasonably. Had the rental for about 5 days. No issue whatsoever. While dropping it off the employee who could hardly communicate with me in English was doing the walk around and I saw him make a round mark on the door. Quickly ran and said what's this there is no damage. And he pointed to a tiny white mark on the INSIDE of the door jam (rear door) which you really needed 20/20 vision to see. We went back and forth and he agreed with me it's nothing but pretended he couldn't unmarked it. Made me type up some sentence about it. Went inside and spoke to what May have been the manager wear different uniform than everyone else. I explained everything he said it'll be fine and he "left a note". 2 days later I get emailed a $800 Invoice for a new door basically. Lost my shit and went down there and searched there whole garage and car wasn't there. Went inside employee says the car had probably been rented already.( obviously no door needed then). As always god had my back and recognized the evil and greed. He reminded me that I had taken a photo of the car to show my friend. And sure enough the 1 single photo I had taken was from the exact angle needed to show the door. There it was, the door jam with the scratch already there when I picked it up. I emailed them back with evidence and asked for their evidence. They've ignored me since. Not even an apology for being dishonest scums. My advice. Don't rent at all from here but if you do, make a full 360 video and photos before leaving! read more

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excellent, as I said before, this was my first time renting from Sixt and it sure will not be my last. From the front desk guy to the guy in the garage. Everything was excellent in and out very fast. read more

Great place to deal with extremely friendly and informative. Andre in Phoenix thanks your great!

Barbie at SIXT Rental Car is truly outstanding and deserves the highest praise possible. Her kindness, patience, and genuine care went far beyond what I ever expected. She took the time to listen, made sure I was fully taken care of, and handled everything with absolute professionalism and compassion. She turned what could have been a stressful situation into an incredibly smooth and pleasant experience. Barbie is the definition of exceptional customer service, and because of her, I will gladly choose SIXT again and recommend them to everyone I know. She is a true asset to the company. read more

I had never used Sixt before. The customer service of Michael, at Phoenix airport will make use you again.

I dont know what happen. But I previously pai $580 dollars for the rental and they end up charging $1117,000 at the end. Im not really happy about it. It makes me think twice before I rent from this place again. Other than that rental procces was really amooth. read more