We had an excellent experience with Sixt at the Portland International Airport, and what stood out most was the kindness and genuine attentiveness of their staff. During our rental, we unfortunately lost a bag, and the Sixt team went above and beyond to help us recover it. They were incredibly professional, patient, and genuinely concerned about helping us resolve the situation. Their willingness to take the time to assist us made a stressful situation so much easier, and we truly appreciated how personable and caring they were throughout the process. Beyond the exceptional customer service, the rental itself was seamless. The car was clean, comfortable, and well-maintained, and both the check-in and checkout processes were quick, straightforward, and completely without incident. Everything was handled efficiently and professionally from beginning to end. It's refreshing to encounter a rental company whose employees are not only competent but genuinely kind and helpful. The Sixt team at Portland Airport made the entire experience easy and pleasant, and we would absolutely recommend Sixt to anyone looking for a reliable, professional, and easy-to-work-with rental car company. We would definitely rent from them again! Thank you, Mike and Christy (Vuzz) read more

I had to change a booking from my name to my wife name because my driver license expired and now they will not refund my original booking. The desk associate promised I would be refunded now they are saying the origami booking could not be canceled. It was not cancelled just re booked They are a very shady company beware read more

Avoid at all costs. Cannot be trusted to tell the truth. If you do rent from them, take lots of pictures and save your fuel receipts. I returned the car with a full tank of gas (I literally went straight from the gas station to the airport, less than 5 miles) and they charged me $100 for gas. When I called to point out their mistake, they completely blew me off and said I needed a gas station receipt and a photograph of the fuel gauge. It was so blatant that it's hard for me to believe that it wasn't intentional. read more

*** !!! WATCH OUT FOR SIXT CAR SCANNER HERE - TAKE VIDEOS BEFORE AND AFTER CAR RETURN!!! *** If you feel that you have been wronged in the state of Oregon (not all cases are same, just for your reference) FORMAL COMPLAINTS can be filed here: https://justice.oregon.gov/consumercomplaints Complaints go directly to Oregon DoJ - use judiciously. DISCLAIMER: I had loved SIXT since my travel to Hawaii 5 years ago. I will defend this company as long as I can, but I have SEVERE RESERVATIONS FOR THIS LOCATION and the new business practices of Sixt. Please read below my updates of my disputes with SIXT, who claims the damage was caused by me but have not yet provided a "before" picture proving the damage has occurred during the trip. *** UPDATE1: SIXT CHARGED 1003$ - MY ADVICE - TAKE *MULTIPLE* WALK-AROUND VIDEOS. SEE PICTURE FOR THE CLAIMED DAMAGE. UPDATE2: I HAVE FILED THE CLAIM WITH MY CREDIT CARD - PAY WITH COVERED CREDIT CARD IF YOU NEED TO USE THIS PARTICULAR SIXT. UPDATE3: I AM CURRENTLY AWAITING FOR THEIR "BEFORE" PICTURES FOR DEFINITIVE EVIDENCE I ACTUALLY CAUSED THE DAMAGE, INSTEAD OF IT BEING PRESENT PRIOR TO MY RENTAL. *** This Sixt location and their image-based damage detection system is potentially quite lethal for your wallet, and you will be rushed out by the workers without proper walk-around. **Stand your ground firm and take videos of the car.** When you exit Sixt, a scanner takes pictures of your car, detecting warping on vertical lines for damages. As of September, Sixt has charged me 1003$ for the damages with "dent of 3cm or more" based on a scanner image (see below). My while my evidence has been weak, however the charge is to exchange the entire Front Bumper and Grill. See the picture damages for why the whole assembly is requested to be replaced. Sixt has not responded to my request for picture evidence of "before" my rental began. I waited until the last second for their formal response, but I am unfortunately forced to claim this with my credit company. **Do not use this Sixt if you are uncomfortable they will find and charge you for anything minor**. Yelp has alternative reviews for your reference for more detail, appears to be more true-to-life experience. read more

SIXT Rent A car - Larger picture of the 1003$ claimed damage - Car Rental Near Me - Portland, Oregon

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Fast, friendly check in. Car was better than expected. Someone was in line just before we got there, the wait was less than three minutes. No hidden fees. read more

If the price looks too good to be true it probably is! Once you're at the counter to pick up the car it turns into polite threatening in order to accept all the extra charges that are upwards of $300 or face not being able to make your return trip if they think something is wrong with the vehicle you returned. Plus another $200 deposit that is on hold on your credit card. The vehicle was filthy, old nuts and animal paw prints in the backseat, appeared electrical issues causing the hatchback to open randomly I would never use this place again I'll stick with Enterprise. And my only options were big SUVs which I had trouble getting my elderly parent into even though I had reserved a car. read more

SIXT Rent A car - Paw prints on the back seat - Car Rental Near Me - Portland, Oregon

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Sixt is a horrible company with poor communication and troubling business practices. They refuse to work with anyone when their automated systems claim damage to a return. They will only contact you once before sending an invoice to collections. Do not rent from SIXT unless you like being charged for brake dust on rims as damage. read more

We rented a Volvo XC40 from Sixt Rent A Car from October 10-13, 2025, and returned it in perfect condition. No one at the return desk mentioned any issues, and I received no inspection report or photos at drop-off. Weeks later, I got a letter from Sixt's claims department demanding $566 for supposed damage they say occurred during my rental. They provided photos of the vehicle but no time-stamped proof the damage happened while I had it, and no pre-rental photos showing the car's condition when I picked it up. There is simply no evidence connecting me to this damage. After researching Sixt, I discovered thousands of similar complaints from other renters across the U.S. and Europe -- all describing nearly identical experiences: post-rental "damage" claims, missing pre-rental documentation, and aggressive collection attempts. This appears to be a widespread and deceptive business practice, not an isolated error. I have filed complaints with the Better Business Bureau, the Nevada and Florida Attorneys General, the Oregon Department of Justice, and the Federal Trade Commission. Consumers deserve transparency and honesty, not post-rental surprises backed by unverified photos. If you rent from Sixt, take extensive photos and video before and after, and keep every record. Better yet, rent from a company with an honest reputation. read more

Watch out for this company. We were quoted $222 for a Toyota Tacoma. Asked the agent "is this the final price" agent said yes. Asked again and she confirmed it would be this charge and a $200 refundable deposit. We agreed, signed up and thought we were getting a great deal. Once our card was charged the total was $366!! Made a call to Sixt and they refused to back up the price quoted. Dont use this company unless you have money to throw away!​ read more

They will rip you off with by charging you existing damages. They will rip you off with by charging you existing damages. read more

Absolutely worst company to work with!! First and last time I will ever use. I declined LDW when I made my reservation and then again when I got to the airport to pick up my car. I did a 3am drop off and just got my bill/receipt and see that they charged me for LDW and now they don't want to refund me the full amount of the insurance. They want to only give me 50% back. What a scam! Absolutely terrible. They suck! read more

I had a horrible experience with SIXT, vehicle had a significant vibration at all speeds with no available spare tire. The car was clean inside and out with no visual damage. I was just below being full and was charged close to 90 for low fuel at over $14 per gallon x minimum surcharge. I also left a drill in the vehicle and asked if my cousin could pick it up which disappeared when my cousin called to pick it up. I questioned the integrity of the people and the company given my experience. I returned the vehicle without damage and fairly clean. They also have Ai scanners to flag for any damage coming and going just make it clear. I felt like they design their business model on up charging. But this is only my opinion and experience, but definitely not a business I can refer. read more

My approach with rental cars is no different than airlines: become part of frequent user and reap the benefits (#1). Not too long ago, I diverted from this approach and rolled with SIXT since they were the cheapest rental I could find during a demanding holiday weekend. Because they're new to the US market, I was intrigued to see what it was all about. Warning: This did not end well. To start, it was a lot of waiting. Waiting in line and waiting for a car. I understand the holiday patron traffic was high but doing this made me miss my status with Hertz and National since I could just choose a car from the lot and be done with it. Customer service agents were a little on the slow side, but eventually I was assigned an economy car and I was off to the lot. PDX is still going through a lot of changes and the SIXT lot is not exactly close to the rental car center. Dragging an inordinate amount of luggage, it was already somewhat taxing just making it there. The attendants seemed clueless on the lot but after some waiting around for the car to be washed, they finally got me the vehicle that I was assigned. Then I noticed the car wasn't all that clean. This was a rushed job and I let them know there were still crumbs in the backseat + trunk and the smell coming from the vents was not ideal. After another round of making sure things were clean as promised just as I would have to promise to keep it in good condition. The car drove fine. I didn't love their fleet of vehicles as much as other rental car companies but I was just happy to have something for the weekend. Unless I find myself in Europe and driving at some point, I don't think I'm going to be driving SIXT in the near future. ___________ (#1) Does this sound familiar, Yelpers? #Elite read more

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Had a great experience at this location. Italy at the front desk made the check in process smoothly! She was very helpful and had a wonderful personality. Told her I was in town for my cousin's wedding and she gave me a complimentary upgrade! The return process was also seamless. When I'm back in town, would love to rent from them again! read more

SIXT Rent A car - Car Rental Near Me - Portland, Oregon

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I booked on Booking.com to rent a car on Sixth. When my husband got to PDX they talked him into a up grade. Orginal price was $146 and they added $661. Unreal. No one to talk to and correct this. Very upsetting. At PDX she said it would add $120 NOT $661. read more

Wanna give a huge thank you to JR from this location for making my experience with Sixt the best possible. He really bent over backwards trying to help me and I appreciate all his hard work. read more

I will never rent with SIXT again. This was my first time and only time. Pick up was fine via app. I checked with the counter to make sure no issues since it was a bit glitchy, but she mentioned to go straight to the attendant. Picked up a silver camry. Car visually looked fine to me. I've rented mainly Avis in the past, and their cars are definitely more busted then the one I picked up. I also received an email on pick up that mentioned a lot of the dents and issues that were pre-existing. With the lighting not that great either, I didn't notice anything worth taking a picture of. Car upon pick up also had a weird odor. Subtle hints like a wet sock, musty smell. Return was terrible. If you have a flight before they open, you awkwardly block traffic and park your car outside their gate and drop keys off. Very bizarre. A few days later a damage inquiry to the car. I was in dismay, since this was the smoothest and least amount I've driven the car. When I opened the damage report, they called out damages that were already notated in the initial email on pick up. Exact verbiage as well saying I damaged the front bumper on the passenger side. I called their customer service and probably wasted an hour getting transferred back and forth. I filled out an online form clearing showing the same damages on the vehicle before I even picked up. After awhile, there was no response so I followed up again and finally got routed to their claims department where they said it was cleared up. I asked for an explanation of how the staff their checking the return didn't check prior damages and I got notified, and customer service did not have a response. Never renting SIXT again. If you do rent from SIXT at Portland, be aware of them trying to pin damages on you. read more

Worst customer service of my life. I left my work phone in car, called promptly (1-2 hours of dropping off car). They ended up find it. The branch does not pick up phone calls for myself or Sixt customer service. I end up filling out lost and found form the next day, pay for shipping. Get a hold of branch to have them say, we will ship it tomorrow. Asked if they could ship it today, they said ok. It is now 4 days later and my important work phone has not been shipped. No one cares at this branch or company. NEVER use this company. read more

Overall experience: 5 Customer Service: 5 Affordability: 5 Location: 5 We rented a vehicle from SIXT rent a car at the Portland international Airport this past weekend. We had made our reservations weeks in advance, so when we arrived the check in process seamless. Our car was clean and well kept, appreciate this company not renting old vehicles worn out. All the staff that we encountered were very friendly and professional. The vehicle was very clean and well maintained to the highest standard. When we returned to the airport it was very early in the morning, but they have a key drop for passengers with early morning flights. Thanks, I'm sure we will rent here again! @glampedlife read more

SIXT Rent A car - Car Rental Near Me - Portland, Oregon

I rented from SIXT (San Francisco Portland, Aug-Sept 2025). A few days after returning the car, they sent me a bill for scratches I don't believe I caused. The biggest issue: they could not provide any proof the damage wasn't already there before my rental. I asked multiple times for pre-rental photos/scans of the same area, and they told me they couldn't provide them. Timeline: Returned the car in Portland went through their scanner, employee said everything looked fine. A few days later received a damage claim with scan images. I requested pre-rental documentation no response for ~4 months. In January they followed up demanding payment, still without prior scans. They also added pressure about fees and possible collections, despite the long delay on their end. The return process felt rushed (cars lined up behind me, quick handoff), which made it easy to skip taking photos. In hindsight, don't rely on verbal confirmation--document everything yourself. After this experience, I looked into it and saw similar complaints from other customers about post-rental damage charges, which makes me think this may not be a one-off. Advice: Rent somewhere else. Failing that, take detailed photos and video at pickup and return, no matter what. I've rented from many companies and never had an issue like this before--I won't use SIXT again. read more

Don't do it. Do NOT do it. You do not want to rent a car from Sixt. I read the reviews, figured it can't be that bad (but bought the rental car insurance just in case) and rented a car our of PDX for my wife and me. Things happened and I was unable to travel, but my wife still could, so I tried to change the name of the person receiving the car at PDX from mine to hers. As I had a nonrefundable agreement, I was told the change was not allowable. Please note: I was not cancelling the reservation, nor was I changing the vehicle, or rental period, or pick up/drop off days or times...even the credit card was the same. I wanted to change the name of the person picking up the car. That's it. Customer service is an (unfunny) joke. According to "Sebastian," one of the representatives I spoke with, he has no supervisor and there is no one to whom a dissatisfied customer can make an appeal. There is no hierarchy. Right on! Power to the people! As if. Rather than attempting to resolve issues, Sixt is content to make their customer service reps recite their script and say "there's nothing I can do. I am not able to make any changes. There is no one here who can make any changes." Ad infinitum. I cut our losses and cancelled the car. It cost us $100 for the cancellation fee; but it also cost Sixt approximately $250 for the cancellation, because they refused to change the name on the reservation. Smart business move, huh? You've been warned. Do NOT rent a car from Sixt. Do as I say, not as I did. Lastly, you Portlandians might want to look into the grip Sixt has on PDX. I think someone, somewhere, must be getting a little taste of that sweet, sweet Sixt money. read more

Called customer service to inquire about insurance they do not have an option on the website, the representative said I can make the reservation and give them the number and they will add the insurance. I asked them how long they have been in business because I have never heard of SIXT, he stated 120 YEARS! WOW, I didn't know there were cars to rent back in 1905 LOL, I hung up and will rent from another company. read more

Monica Pettigrove (manager) racially discriminated my boyfriend and refused to provide service over a small indentation on his drivers license. He provided his drivers license, an international drivers permit, as well as a passport to validate his identification. All other workers were amicable and had a willingness to help, however Monica refused to service him and prohibited others from doing so. She was volatile, condescending and completely unprofessional. Thankfully he was able to book with another car rental without an issue immediately after. If you do not wish to be racially profiled and belittled avoid this place at all costs... going as far as to hide our review left on Google proves fault and validity read more

SIXT Rent A car - Car Rental Near Me - Portland, Oregon

Do not recommend. Got scammed for a scratch on the vehicle that was covered in scratches when I picked it up. Read the fine print. Take photos of everything. Not reputable!! read more

I've never seen such unprofessional, racist employees. Sunday the 21st at approximately 4-430. We returned our car and was waiting for the shuttle to LAX it was very noisy when I approached the doors to the small bus. I tried to tell the driver that I couldn't hear her. We went back and forth and instead of standing up and walking that 3 feet so I could hear her. She just decided to scream LOUDLY. So when she opens the door she was just glaring at me. It escalated when she passed our stop and she then lied and said she had told a passenger she was stopping at 5-6. But, you didn't say it to anyone else! My friend who is Asian also told her that she hadn't. So..... this employee says "you need to go back where you came from". Racist!! I pray the bus has cameras and microphone. Me and my traveling friends work closely with customer service employees. The car we rented was gorgeous. Great inside agents. We come to LAX every other month and we always rent cars (3). Im saddened by this awful exchange. It will take alot for us to rent from Sixt. Im seriously thinking of publicizing the racist experience we endured. She was a black woman with a mask on. It was a small shuttle. Between 4-430. Please take this seriously. Seanmeehan44@gmail.com read more

The worst car rental experience of my life. they refused to honor a reservation created through Expedia because they had run out of cars, and came up with one excuse or another. worst of all their employees were downright rude at 11 pm and left me stranded. Then they refused to give a refund. right from the start, their unprofessional conduct, right from the guy at the counter who was mocking me constantly, to the ultra rude woman supposed to give the car keys. they deliberately sent me on a wild goose chase while treating me in the udest manner possible. read more

This company is horrible, will never use again. Returned the car in the same condition that it was issued to me. No issues on the road, no collisions or damages to reported. A few days after returning the rental with no issues, the company claimed that I had caused $1300 of "damage" to the car using the before and after scanner images. The images show no damage, but they are trying to claim the slighting warp of light reflecting off the bumper as "damage." Their model is clearly a scam. Great customer service at the counter, but the worst customer service experience of my life afterwards. The business model is clearly a scam, could not recommend less. read more

Tray went above and beyond, when he unloaded my electric scooter, put it back together and directed me to the skywalk...I didn't get lost! This young man's personality is outstanding, he knows his job..I ask a million questions! I hope he is in line for some kind of permotion or raise Good, let alone excellent customer service is hard to find. And Tray has! Happy holidays I will be using sixt again! read more

While our flight part of our United Airlns package was excellent, the car rental part of it was a disaster with Thrifty at PDX airport. Sixt saved the day! The first thing hubs asked these folks at the counter was, "do you have cars available?" A big, 'yes' is what we heard. Even the woman car agent working behind the counter was all smiles as she spoke to her customers. But it was the brother helping us who went out of his way to save the day some more. He was soft-spoken but extremely confident and passionate about providing excellent service. By the time we got to the parking lot, our sedan's trunk was already popped open and ready for our carry-ons, AC on full blast- which took care of Portland's humidity and the park attendant, was all smiles and welcoming. Even though it was a short PDX trip, hubs had gotten some sort of premium deal on our sedan and secured a low daily rate. Thank you guys. read more

We need to be careful when we return the car. If the returning inspector asks you to sign, it is not just signing for check-out. It can be an agreement of car damage which we did not make. Please read the above section of what you are signing. If you want to rent a car, it is safer to get insurance ( cover the car ) for $35/day because they can claim later any damage or scratch which we don't know. I think it could be a scam but we can not prove it after returning the car. For this reason, it is also a wise idea to take many photos of the car from different angles before driving out and in. They usually charge $400 - $480 for a scratch not covered by your insurance because of the deductible. You can find these stressful stories from other's reviews on Yelp with Sixt and most rental car companies. I attached the shocking Return Checksheet which came after returning the car. read more

SIXT Rent A car - Return Checksheet - Car Rental Near Me - Portland, Oregon

Horrible service and got lied to on my rates and how i "needed" return flight info to pick up my car i prepaid for when im on a business trip and created a business account with this aweful company and didnt know when my work trip would end. Aweful service, aweful company and Danica at the portland airport is nothing but a fraud. NEVER AGAIN read more

Don't use this company to rent a car. We rented with them in July to attend a wedding in Hood River. We had to cross the bridge and it would not allow us to pay for the tolls at the time. We received a copy of the inv sent to Sixt in the amount of 28.00 for the tolls, they charg a $40.00 admin fee as well. Well actually they charged my credit card 40.00 per 3.50 toll to the amount of 300.00. they said they could give me a courtesy credit for 20.00 but could not bill the tolls together as stated on the invoice they received. This is highway robbery. DON'T USE THEM THEY ARE A SCAM. read more

I had an extremely negative experience with Sixt at Portland International Airport. I reserved and prepaid for a BMW X7. When I arrived at the Portland airport, I was told that the vehicle I had prepaid for was not available. Instead, I would receive a BMW X5, a smaller and less expensive vehicle. I was told that the X5 was about $50 per day cheaper. I was told that I would also receive a 20% discount off the price of the X5. Lastly, I was told that someone from Sixt would follow up with me the following day to confirm these details. Since it was late at night, it had been a long day of travel, and I had two (very tired) small children with me, I accepted what I was told by the agent at the desk and took the X5. No one from Sixt followed up with me the next day as promised. Or the following day. On the third day, I called the number given to me for the Sixt Portland airport location. After ringing for a while, it went to voice mail. I left a voice mail with my name and number. No one ever called me back. A few days later, I returned the vehicle. At the return, I was told I would be given a credit of about $50 per day, which is the price difference between the X7 and the X5. I said that was not correct: I was supposed to receive an additional discount of 20% because I had prepaid for an X7. A $50 per day credit is merely the normal price of the X5; that is, it is no discount at all. That's just charging me the normal price for the vehicle I received. Again I was told someone would follow up with me. A few days later, I got an email saying the same thing. I was going to be charged the normal price for the X5, and I would not receive any additional discount, despite prepaying for an X7. I again responded that that was not correct because I was told when I picked up the vehicle that I would be given a 20% discount off the price of the X5. I never received a response to that email. Needless to say, I would rate every aspect of this experience as very poor. In the past, I have consistently rented top-of-the-line vehicles from Sixt. I will have to think carefully about which company to use next time I need a rental. read more

BE WARNED! I was charged a $40 Dollar Administration Fee for a $3.50 toll charge months after my rental period. I inquired about the charge and the response from SIXT was that there is no way for me to pay the toll direct, it is charged by video of the license plate. They don't charge your card on file the toll amount due to their inability to have an agreement with the toll authority. Then they charge you $40 dollars as an administrative fee. I would not use this company again. read more

again I am returning to SIXT at pdx. I was most impressed with Kylie! she was energetic, enthusiastic, courteous and efficient in getting me thru the rental process. I was explained everything to entirety with no rushing to get me out of the office. I will continue to be a returning customer to SIXT due to Kylie!! read more

Horrible customer service. Cannot get ahold of a representative and got hung up on twice. Do NOT rent from this company!!!

I wish I could give more stars! Marvin helped my Fiance and I with our car rental. From the moment we got in to when we left he helped us out both times even remembering us and asking how I trip went. His dedication to giving to best personal experience to all guests is top notch! I definitely will be traveling again with this company because of how easy he made it all feel and as you know traveling isn't the easiest. I personally recommend using this company and asking for him specifically. Thanks Marvin for all your help and wonderful customer service! read more

SIXT Rent A car - Car Rental Near Me - Portland, Oregon

After booking a car through Expedia I read the reviews and suddenly got nervous about what would happen when we actually got the car. However, my experience was completely positive. Our agent was kind, friendly and professional. I had done my part ahead of time to complete the registration, and the process went as smoothly as any car rental can be. When the type of car we had reserved was not available, we were offered a free upgrade. The whole process couldn't have gone any smoother. read more

Policy requiring physical card is an outdated security measure. I had to use my card without insurance and come back to swap it out for the one that does. Inconvenient, dangerous, and feels like a scam to get customers to pay for their overpriced policy. read more

Horrible experience! I accidentally left my wallet in the rental on July 21st. They didn't even find it when they "cleaned" the car out but luckily the next renters did & were honest enough to return the wallet to the branch when they returned the car. Christina reached out to inform us they had the wallet & said to pick up anytime after 5pm on July 31st. We called back immediately & at least a dozen more times with no answer & mostly no voicemails. The one voicemail we did get we informed them that we're not local & asked if they could mail it to us. Just the process of filling out the form to originally report the item was insanity with bad links, various steps & way too difficult of a process. I've been in communication with the supposed Lost & Found dept on their Facebook messenger since August 5th with them "AI" but they insist they're human with promises that they would reach out to the branch and thanking me for my patience. Yet it's now Aug 20th & I still haven't heard anything from the branch nor do I have my wallet. It shouldn't be this difficult! I would love if someone from the company would reach out to me to solve this issue. read more