The Agents are fast and friendly! The check in process is QUICK!! Great prices on LUXURY VEHICLES!!BMW, MERCEDES. Etc!! And a great Loyalty Program! read more

Horrible customer service. Flight was delayed due to weather ( 30 minutes ) landed just after midnight, the code to the lock box with the keys was incorrect and did not open. All other rental car companies kept their employees at the airport to assist in getting their cars. a large group of people that rented from the Sixt could not get their cars. We had no choice but to spend hundreds of dollars on an uber to get to our destination. On top of that The Sixt charged the card for the rental and has yet to credit back for the car we could not pick up or the Uber charges incurred. Do not rent from this company as they are impossible to reach by phone and have show no regard for their customers. Now we will attempt to reverse the charge with our credit card company. There is no good reason they ignore all call and emails?? read more

Car was substandard - the backup camera didn't work and when we reported that on return they said yes they knew that. Had one power outlet that also ran Apply Play. The car was the cheapest they could buy. Their customer service when picking the car up was good. read more

Let me start by saying I've always appreciated Sixt as a company and have rented from them a dozen times over the years. Unfortunately, the San Antonio location has completely changed my opinion. I've tried to give them the benefit of the doubt on past visits, but this last experience left me no choice but to speak up. The staff I encountered were not only rude but also dishonest, making me feel like my business meant nothing. After spending several hours trying to get my rental, I finally walked out and went next door to National, where I was treated with basic respect and efficiency. For a company that markets itself as a luxury rental brand, the San Antonio team's customer service is shockingly unprofessional. If there's any pride in their brand, I'd suggest a complete retraining in customer relations. This experience has ended my loyalty to Sixt--and my recommendation is simple: Avoid this location at all costs. read more

RUN! RUN! RUN! Go anywhere else but here! Read the reviews and you'll thank me. I don't do reviews, but I feel like I need to warn everyone the damage charges are real and if you attempt to cancel, they still charge you renter beware! read more

My family and I experienced blatant discrimination from an employee named Kenny at the San Antonio Airport pickup booth on Saturday June 20, 2026. When we presented a valid Mexican driver's license for our prepaid rental, Kenny took it and said, "Oh, Mexican, I will need to verify this," he rejected it. I asked to use an alternate license or switch the main driver, and he said no again Sixt Phone Customer Service confirmed this is standard policy, and other local Sixt employees even stepped in and tried to process our rental. However, Kenny went out of his way to overrule his own colleagues. He even refused to let us make a new reservation under someone else (with a valid Texas license even), stated "I am not taking anyone from your group," smiled, and physically gestured for us to leave sixt. Denying a paid service and banning an entire group over the national origin is completely unacceptable. We walked over to another agency (Alamo) who accepted our documents immediately and rented there. read more

Horrible experience. They reported damage on a review mirror and sent an image and there was a small paint mark. Hardly visible. They're charging me $500. I won't use them again. Do yourself a favor and go with another rental car company. read more

2/7- No photos, they won't send any!!! I have now been turned over to collections for $1,000, even though I have repeatedly requested photos of the alleged damages. I've asked for this information multiple times because I want to go through my insurance, yet nothing has ever been provided. Instead, they simply sent me a copy of my agreement. If this is their idea of customer service, it speaks for itself. I'm sure they will respond here with the usual "We're sorry, please call the office," but no one ever calls back. As a former member of the armed forces, I take honesty and accountability seriously, and I will be reporting this situation -- along with all documentation -- to the appropriate departments to help prevent this from happening to others. This Started in November- Falsification of damages DO NOT RENT from this company. They sent my information to a collection company without a call or letter and have the wrong car!!! - this is insane. Here's the really crazy thing I always add additional insurance no matter what even if I drive a snowmobile, so that would have taken care of anything, IF someone or something happened Here's what adds insult to injury-the collection company won't let me talk to a supervisor -I can request a call back via email. This rental company will fail, you cannot treat people unjustly and get away with unethical business practices. It will catch up to you SIXT- I never turned in a car with any damages This is a big scam.... Run as fast as you can from this company. RUN!!!!! read more

DO NOT RENT FROM SIXT, they rent out unsafe/damaged vehicles, don't care about their consumers, and run you around in circles to give your problem to the next person. We rented an SUV from Sixt at the San Antonio International Airport on Wednesday 11/26 to drive our family to Dallas for Thanksgiving. We inspected the vehicle, documented any little dents or dings, but did not feel the need to get on the ground and look underneath(as I don't usually get on the ground in public parking lots). Upon making it Wednesday night, our neighbors sent us a photo of a sizable oil stain in our driveway where the rental had been parked for about 3 hours(first picture). We called Sixt first thing in the morning, notified them of the issue, and were told by a representative that an exchange had been initiated and to give the branch 2 hours to have another SUV available for us. Upon arrival we were informed that they actually didn't have any cars, after a little pushback and background we were told they DID have a car but it was full electric and not of comparable size. We then spoke with the manager, Ms. Ciara Brown and were promised if we came back first thing the next morning(Friday, 11/28- the day we were supposed to be traveling home) that they would DEFINITELY have a vehicle for us as early as 6am and would include a free upgrade for the inconvenience, as well as a discount. Since she wouldn't be present she wrote it on our reference slip(pictured). Upon arrival Friday morning at 7am(2nd oil stain pictured)we were told that there were no vehicles and that if we waited till noon that MAYBE they could get us into a car. We called customer service and got sent around in circles after asking to escalate the issue. At this point we were told by Len that they DID have several cars, but were not available to us by even the upgrade promised by Ciara the manager the previous day. This is our first time renting with Sixt and I can't say we'll make that choice again. I understand the holiday season is a busy time but an over booking is not my fault, and clearly wasn't the issue here as there were several vehicles available. Additionally, I was made to feel like an inconvenience by the Dallas representatives as if it was my fault I was given a car that was leaking oil. I will note all of the representatives we spoke with were professional and kind, it just seemed as though none of them were on the same page and were all just saying whatever they could to continue to push the problem off to the next person, or the next day. read more

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Worst rental experience ever. Even though I had a confirmed reservation, they refused to rent me a car. I booked a luxury sedan, but since they didn't have one available, they wouldn't give me an SUV--even though plenty were sitting on the lot. The staff was extremely rude on top of it all. Completely unprofessional and a total waste of time. Avoid this company. read more

Sixt Rent A Car - When customer service goes up in flames #SixtFail #RentalNightmare - Car Rental Near Me - San Antonio, Texas

I would give this company NO stars but that isn't an option. Even if you have to pay more for a rental, DO NOT rent from this company. I cancelled my reservation within 5 days of the agreement due to a family emergency and was still charged $100 in a cancellation fee. I was told there is nothing they can do about it. Rent from a national car rental company and NEVER use SIXT! read more

Sharing our experience when attempting to pick up our rental car, which was booked through Expedia for a one-way trip from Dallas to San Antonio on 8/3/2025. Upon arrival at the rental counter, the representative informed us that there was no vehicle available for a one-way trip in the category we had reserved. This was both surprising and frustrating, as the same vehicle category was still showing as available for booking online at that very moment. The representative offered us an "upgrade" for a price that was $400 more than our original booking, bringing the total to over $600 for what should have been a 5-hour drive--plus a $200 refundable deposit. This was an unreasonably steep cost for a short rental, especially when the lack of availability was not due to any fault of ours. When I expressed my frustration and declined to pay such an inflated amount, I was told the reservation could not be canceled at the counter. This left us scrambling to find alternative transportation late in the day, which led to further complications, expenses, and delays. We eventually had to book with another rental company under less-than-ideal circumstances, which created an even longer and more stressful trip home. The experience was highly inconvenient, time-consuming, and avoidable if proper inventory management and communication had been in place. read more

I was greeted with a Radiant smile from Nekayla. I had waited in line and observed every interaction before me and it looked as if Nekayla and her customer were having a great time. As I approached the counter she smoothly, quickly, and efficiently checked me in. Overall it was a very pleasant experience. She deserves a raise and my highest praise in customer service, as my job requires me to create Magic, she certainly has changed all my fears about renting a car from this place because the previous reviews were frightening! read more

UPDATE!! Although my recent experience was corrected and resolved, I still feel it is appropriate to keep my initial review. The frustration and aggravation it created. The first time I rented a vehicle from them in 2023, I did not have NO issues. However, this time was different and difficult to contact someone directly. I finally spoke with someone today and she (Kitty ) was very helpful. I expressed my concerns and asked for a detailed bill to be sent via email; while we both went over the charges on the phone. After finalizing everything, SIXT owed me for a fuel charge when it was documented that the vehicle was returned full. I was not responsible for any other charges and the deposit was reimbursed. I will not remove my 1st review but the problem occurred and its was definitely frustrating. However, I will let others know, my problem was resolved. Due to this matter, I'm less likely to rent from them again. Although it's unfortunately because I have an Airman in San Antonio and plans to visit frequently. Since the matter was resolved appropriately today, I rated them a 2 Stars. Please DO NOT Rent a vehicle from them. I reserved a Toyota Camry which was unavailable. I was asked if I wanted to upgrade for $85 more. I was adamant about staying in my budget so the lady stated she would upgrade me to a VW Atalas for no charge bc they didn't have anything else available. I also wanted to add my insurance because I carry Commercial for my own company, she stated that they no longer available and kept assisting I add their insurance for $40 more. I did!! Get the vehicle, no issues or accident, return the vehicle to be charged $39 for partial damages and holding my security deposit. Now, I'm curious why she kept assisting insurance and that I use this specific vehicle. I tried calling immediately Saturday and was told to contact the damage department Monday. well it's Monday at 3pm est and I have yet to receive assistance. I call the number given, it tells you they are available Monday, Tuesday, and Friday at 12pm to 8pm. When I finally get someone they tells me that it's the wrong department and call back tomorrow at 10am. At this point I'm about to seek legal advice. Do Not rent from SIXT. if I could give them a ZERO I would. read more

My rental experience with Sixt was rather the worst I ever had due to the amount of hidden charges that are showing up in my wife's credit card and the credit card I used for $200.00 deposit. We've spoken with a Sixt representative, which he appeared to be calling outside the U.S. (India). This gentleman was genuinely rude and very unwilling to answer any questions. When my wife and I asked the Sixt representative about our $200.00 deposit for the rental he stated that the money will be refunded in 15 days, and after that he hung the phone and terminated the call. Rental companies usually refund the rental deposit to your form of payment within 1 to 5 business days, of course not the case with Sixt. The worst experience I ever had with a rental company. Please do your search before you commit to renting vehicles from this company. Good luck renting a vehicle! read more

SIXT tried to charge me for damages that I did not cause even after taking pictures and submitting them on day of pick up. A few scratches that I reported, and they wanted to charge me $1500. I called to dispute the charges, and they promised to review and get back to me, which they never did. It was on my send call that they got the charges dropped. DO NOT RENT FROM THESE COMPANY. read more

DON'T EVER RENT FROM HERE!!!!!! We rented a car from here for our trip to SA in advance for 5 days that was about $500. When we got there the car was not available so they offered another car which cost more ! We declined and issued the refund the day of. They took months to finally decline the refund for "strict reasons"?!?! Why DO I NOT GET A REFUND WHEN YOU WERE NOT ABLE TO PROVIDE ME WITH THE SERVICE YOU PROMISED! WHAT REASONING COULD YOU POSSIBLY HAVE ?!? I'm now down 500$ for something I did not do wrong but trusting this company. read more

The worst rental car company period. We reserved a Toyota Camry when we got there they said they gave the Camry away and gave us a 2 series BMW. Had it for three days and returned it. Two days later I get an email that said a small piece on the bottom bumper was loose. They said I owed them $2600.00 we never hit anything and nothing ever hit us. This place is a joke steer clear of this company and do your business elsewhere. read more

Worst car rental company ever! I rented a car there the week of the Austin, TX F1 race in Oct. I arrived at their rental counter at the San Antonio airport prior to my rental time and requested that they can my car rental and I would pay the $100 cancellation fee since I wasn't cancelling within 2 days of the rental. Since my total rental was approximately $380, I should have received a $280 credit. Their system was so slow and the line so backed up that the agent said that she couldn't cancel my rental now, but she would do it once the line shortened......I shouldn't have believed her, but I did. I even tried to use their online system to cancel my rental, but it would not work....tried twice. I never received the $280 credit.....I called them and explained the situation, and they said I failed to cancel the rental. I even gave them the name of the agent at the counter in San Antonio airport (Nancy!).....and they still refused to give any credit. AVOID THIS RENTAL COMPANY LIKE THE PLAGUE!!!!! read more

Do not use them!! We rented a car and was told we could cancel it within 24 hours. We called back 4 hours later to cancel it. On our next credit card statement we saw we were charged. We called them back and explained to them we had canceled within 24 hours. They said there was nothing they could do about it and hung up on me!!Seriously!! Who does that!! Completely unbelievable and unprofessional!! read more

Sixt came through for us! After having my Enterprise and National car rentals booked in Concur and then canceled, I was honestly freaking out. I know I can uber, but had plans that required lots of driving. I frantically messaged my assistant from the plane as we were about to land and asked her to see if she had better luck finding me a car. She booked a car through Sixt. I never had heard of the company and was honestly nervous. I've had bad car rental experiences in the past and was bracing myself for another one. The line was so long in the airport at all the rental car agencies and as a first time renters had to go in person to an agent. I learned it was airforce graduation, that is why so many families were in town and booking cars. The agent I met with was so sweet! She offered me water, comped my gas, and upgraded me to a BMW!!!! The total was under $200 which is unheard of! My canceled other rental agencies had quoted over $300. I was overall very happy and will be back! read more

Sixt Rent A Car - Sixt line - Car Rental Near Me - San Antonio, Texas

I would give ZERO stars if I could. My first experience renting from them has turned into a nightmare. I was so pleased with the initial experience and thought this would be my "go-to" rental company from now on. Fast forward and I received an email demanding payment for damage to the vehicle. I was stunned. I basically drove it to my mother's house and parked in her carport. There was no damage done to the car while it was in my possession. I replied to that effect and 2 weeks later received a bill. I have sent them a reply, outlining that the original rental form even listed this damage to begin with (although they now claim this scratch is longer). Fast forward a couple more weeks and again, they have sent another demand. It's interesting how common this is with this car rental (scammer) company. Go to the BBB online and read ALL the 2200++ complaints! STAY AWAY FROM SIXT AT ALL COSTS. They are dishonest, making false accusations and demanding amounts just barely above your car insurance deductibles, which is also very interesting. They obviously get away with this over and over. I will NEVER rent from these shysters again. They should be investigated by the Attorney General of Florida! read more

Worst rental experience in my life. After the trip they contacted me that I had two tickets. They didn't provide any details except for payment details! Well, I called, getting any details was like pulling teeth. The times and locations of the tickets didn't match my trip, SIXT didn't care. I called the DC dmv, and asked the lady about the photos of the vehicles in the tickets. One was for a white VW and one was for a Jeep (I rented a Black Toyota Corolla). I don't know how you miss that!! I called SIXT again and told them the information that I found (which they had from the beginning). The lady sent a note to the violations group to look into this and send an update. A week later I didn't receive any update. I sent an email and then I called and asked if they have an update. The lady said I was correct and the violations were removed, she said a confirmation email will follow . That confirmation never came and a few days later, my credit card is charged for the two tickets and processing fees!!! Now I am chasing them for refund, wasting more of my time on hold. read more

Didn't have the car I booked. Charged more for the one they gave me. Didn't honor the booking agreement. Told me "tough luck- take it or leave it ". read more

A waste of my time and money. I made a reservation weeks in advance for a work trip that I didn't want to drive my personal car to. I made the reservation directly on the Sixt app and checked in prior to my rental time. The app told me to complete my rental at the rental counter per usual since I have a corporate rate. I took a Lyft down to the airport to pick it up only to get turned away and told they're not honoring reservations nor was there anyone or anything I could do about it. I was offered zero compensation for the two Lyft rides I had to pay for and was given zero outlet to lodge a complaint for poor customer service at the counter and them not honoring their reservations. I was simply and rudely told, "I can't snap my fingers to make a car appear." I will never rent with them again and I suggest trying a more reputable company. read more

FRAUDULENT DAMAGE CLAIMS!!! These people are crooks. They are saying I damaged their car (which I did not) after I turned it in and handed the attendant the keys. They did not even provide proof or an actual detailed insurance repair estimate. They are known for fraudulent claims. I am having to get a lawyer to send them a letter and I am also reporting them to the state of Texas consumer fraud department. Also, like others, the car I rented was conveniently not on the lot. So I had to take an SUV versus an economy car. read more

Made a booking with Sixt for a business trip. Selected the full size car class and was given the price for the rental period. Come the day the rental was supposed to begin, I find out that Sixt San Antonio didn't have the car available and I would need to select a significantly higher vehicle class, and would need to pay the difference. Absolutely not! I feel this was a bait-and-switch scam. In attempting to see if I could speak with someone, guess what? There is no option to speak to anyone. I've made screenshots of everything related to my rental so if they try and place a charge on my card, I've got at least some hope of winning the charge back process. read more

We recently chose Sixt for our car rental on a trip after being blown away by their low prices on Expedia. The check-in process went smoothly, and we received what was essentially a free upgrade from a Nissan to a Mercedes. Upon receiving the car we noticed a scratch on the front right side. We took a picture and uploaded it to the Sixt app where you can report pre-existing damages. The return process was also smooth and I received an email confirmation that all was well and I did not have any additional charges. Then, things changed quickly... almost a week after returning the vehicle I was sent an invoice for over $1000 for damage to the vehicle "they did not notice" when I returned it. I have reached out to the branch manager and the claims department to dispute my claim and ask for the documentation of the photos I submitted before we ever drove the vehicle. I have contacted Sixt on 5 separate occasions and have not heard back one time. I am considering seeking legal counsel to try to protect myself. I wish I read the reviews ahead of time, because I am not the only one who has experienced this! I guess they just settled a class action lawsuit for the same reasons. DO NOT CHOOSE SIXT! And if you do, save all of the photos you take to your own device when you check in. Do not rely on any communication from Sixt. What a nightmare. read more

The WORST!!' The arrogance and incompetence of this firm is unbelievable. So I rented a one-way car from San Antonio to Austin to make two business meetings, and then fly home later in the day. I had everything typed, perfectly, except when it came time to drop off the car, and Austin, they don't even have an office there!! Surprise surprise, it was impossible to get someone to help on their customer service line. The only thing that did work is to try to make a new reservation, e.g., give us money and we couldn't give a rat's hair about customer service. So when I spoke to someone on reservations, they simply coldly said you have to drive the car back to San Antonio, or the car be noted abandoned, and I would be responsible for the cost of the car. I lost money on the nonrefundable, airline ticket, had to drive all the way back to San Antonio and stay overnight there, and that ruined the plans for the weekend. Absolutely the worst, I wouldn't rent from them for free or on a bet. They can shove their services up you know where. read more

Carlos Betencourt was phenomenal and went above expectations to resolve my issue. 3rd time renting from Sixt! Very happy with their selection of vehicles and customer service read more

The agent lied about the costs (offered a "free" upgrade) and I was charged an extra day even though I returned the vehicle by close of business. read more

Short term rental this place does fine. Long term rental this place is not apt for it. They gave me a vehicle with expired registration tags, according to them the vehicle was actually registered, which it was, found out after been pulled over because the sticker was expired. The car was otherwise great, good working order, I had it for two months. This is my 4th time with a long term rental with the brand. I enjoy the brand for its vehicle quality and prices. read more

DO NOT RENT A VEHICLE HERE!!! Extremely disappointed with this company! I will never recommend nor use their services again. I rented a car for a trip to LegoLand for my son and I and paid up front. My flight was cancelled multiple times due to Hurricane Beryl. My home was damaged and I had no power for a week. I made my reservation through Expedia who I have called numerous times. Claims have been made multiple times to try and get my money back. My flight was changed to the following day and this rental car company refused to allow me to make changes on the dates or return my money! This was a natural disaster and I need my money back to fix the damages to my home. This was out of my control and this company refuses to empathize with its customers! There should be an exception to my situation! I have sent proof of my flights being cancelled numerous times and the response is always the same! If you pay upfront and anything catastrophic out of your control happens this company will not give a crap about you! They only care about making money off you! I have tried calling SIXT myself and they refuse to speak with me too. This is a heartless and sorry company! read more

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Getting the car was easy app and check in. People at check in a bit to chatty most of us just want our car without any additional hassle. Picked up the vehicle could see obvious scratches and damage. New i needed to video this just to be safe. Gross thing was there was a red stain in the back seat, anyways returned the car then days later sixt came back saying there was damage. When i walked up to the car the most obvious scratch on the drivers side was so apparent deep long and missing paint. I took video and thought to myself this is old. However these clowns came back saying this damage wasn't there. Be wary of sixt, yes they have better cars and prices but there scam artists look at reviews look at the other stations. In a gold member with then which doesn't matter. Take photos and video before you ever drive a car off with sixt. They are a joke, they don't walk you to the car, they try to pawn off damage to new renters also happened in phx too. read more

Sixt Rent A Car - Car Rental Near Me - San Antonio, Texas

I've rented from this location several times. I always have a good experience at this sixt. Seriously never one single issue. The staff is always friendly and courteous. The process to check in is quick. I've never had any complaints about the cars not being clean. They always have nice cars available and they are flexible if I want to change the car or if I want to extend the rental without charging me ridiculous extra fees. I've never gone down a class but same class or an upgrade for a reasonable price. Sixt is the first company I check when I need a rental. My trick for a good price is to check well in advance, and check on multiple days because they offer promo codes for a discount sometimes. After reading other reviews, I'm fortunate to never need roadside assistance but I'm not sure how that works with other companies either. read more

I had all sorts of issues. Also spent hours waiting on hold and with customer service trying to get things right but no luck. Worst rental company ever,I WOULD NOT RECOMMEND. read more

Derek was working at the San Antonio airport out of DFW. Exceptional service! As well as the lady that helped me at the front desk and she is also from DFW! Great people and even better experience. read more

Total POS car rental service, DO NOT GET SCREWED like I did. First, rate looked good for midsize suv I needed. Wasn't available for my dates over a month out. They push into a full size sedan at $60 more. Okay, that'll work, so I book. Check 15 min later and they have the suv. Great, I change. They happily comply, then notify me afterward they charge $38 for the rebook, AND by the way, in no case is your rebooked vehicle any cheaper than your initial! Okay, got me, never using you again. Then it got better. I needed to cancel, and they charged me 3 days rental! So over $300 for nothing. Go ------ yourselves Sixt, you won't ever get another dime from me! PS: To the Sixt representative that commented below: I DID absolutely use the "pay later" option, but your website demanded I enter my CC info up front -- in fact it had it, because I was a previous Sixt customer. AND yet you still charged me the higher rate when I tried to move back down to the lower-priced SUV, AND charged me a $38 change fee! The 3-day minimum fee was over the top. In short, you totally screwed me, and I am going to make sure EVERYONE knows about your dirty, underhanded methods of doing business! read more

We were overcharged by 70% from the pre-book quote. Brandon told us we must pay for a second driver since one person booked but the other was driving. After he ran the card, his coworker Shanita said no, there is an override where one driver means one driver but it was too late. Manager Gilmore could fix it in a few days. After a week, I contacted Sixt on ther website... two weeks late, still no reply. Called customer service, after 50 minute hold I gave up. Bad customer service. Hidden fees, check. False promises, check. Not the car you asked for, check. $100 cancelation fee of you decide you don't like Hidden fees. Never using Sixt again.... read more

Wanted to really thank the team at Sixt San Antonio and give them some credit for a tough situation. I had flown in pretty late at night but due to a business wide glitch all rental agencies were out of cars at the airport. It was really sad to see how people were treating the staff at Sixt despite this really being out of their control. Realizing things were out of hand I had no problem taking a Uber to the hotel and trying again the next day. Cassius and Alexander were extremely helpful and got me into an upgraded vehicle and even paid for my ubers! I have to give them credit for the respect they showed to people the night before when they were flat out being abused by insane customers. They took customer service to a whole new level and I hope to use them again in the future. read more