I can see why this location is rated so poorly…read more.. I've never had a worst experience. I made a reservation to pick up my car at 11 AM today. Gregory even called me at about 10 AM to confirm my reservation and to inform me that the car that I reserved is not here and that they will upgrade me to a larger vehicle. I told him I would see him soon and then I arrived at 11:30 and he proceeded to tell me that there were no cars available. How are there no cars available when I had a reservation? This is completely insane and horrible customer service. I will never be returning to this location let alone going to any Hertz

They up charged me $ 350 and said I returned the car 2 days late good thing I took pictures of the…read morecar in the parking lot with the fuel,mileage, time with the hertz building in the background. Watch this place they are also after thinking about it they took my credit card and put it under some paperwork then asked me for another card I reached under the paperwork and pulled it out Shortly after posting the review I was charged another $250 for no reason I don't think you can trust this location they shouldn't be a hertz location

I reserved a Limo Sprinter for my Mother's milestone birthday. The family was all excited to have…read moreeveryone travel throughout the city in a single vehicle - it helped that it was a "limo style"...We had a few minor hiccups, but I must admit, the entire National Team at Tampa International is committed to excellence. When I say that I couldn't be happier - I mean it. From the moment that it was noticed, front line employees took the initiative to involve management. Management quickly stepped up and fixed everything. Few things are perfect, things just happen. You have to acknowledge and respect when there is a culture of "excellence without excuse". Kyle () and the team are doing an excellent job! Here's to another successful rental, a happy family and a holiday/birthday weekend well spent.

Ten years have passed since my last review of National at TPA, and it felt like the right moment to…read moreoffer an update. A lot has changed around the airport, but National continues to deliver the same dependable experience that made me a fan in the first place. Tampa has shifted all rental cars to a separate facility that you reach by shuttle train. The ride takes about five minutes, it runs smoothly, and in the handful of times I have used it, I have never had a delay or a hiccup. It is an easy, predictable part of the arrival routine. National is simple to find, and as an Emerald Aisle member, I still get to bypass the counter and head straight to the garage. I used to be Executive, but I am regular Emerald now, which means choosing from a slightly lower tier. That was not a problem today. For this visit, I specifically wanted a minivan and had my pick of at least a dozen, walking right past a row of SUVs and sedans to get the most boring and generic one with a Florida tag. Exiting the facility and heading to downtown was just as smooth. A friendly agent checked my ID, waved me through, and I was on the road within moments. The van itself was spotless, had fewer than 2000 miles, and ran without a single issue for the entire week. Returning the car was equally straightforward. The signage is clear, the lanes are well marked, and the whole process moves quickly. I had the email with my final receipt before I even stepped back onto the train to the terminal. National at Tampa continues to be a reliable choice for me, and I expect to keep renting from them whenever I fly through TPA. [Review 44 of 2026 - 2228 in Florida - 25234 overall]

We rented a full-size luxury SUV for a family trip from Tennessee to Clearwater, Florida. After…read moredriving it all week without any issues, the check engine light came on the night before we were scheduled to head home. We called Enterprise, and they advised us to exchange the vehicle at the PIE airport location. Unfortunately, our experience there was very disappointing. We were offered a sedan as a replacement--even though we had two car seats, luggage, and six people traveling. That simply wasn't a workable option. We were then sent back to Roadside Assistance, which was an incredibly frustrating and time-consuming experience. Eventually, we made our way to the Tampa Airport location, and I truly cannot say enough good things about the team there. By the time we arrived, we were exhausted and frustrated, but they completely turned our experience around. While they didn't have an identical replacement available, they took the time to show us three different options, patiently answered all of our questions, and made sure we left with a vehicle that worked for our family. The manager and staff were professional, kind, understanding, and incredibly accommodating. They took what had been a stressful situation and handled it with exceptional customer service. Thank you to the Tampa Airport team for going above and beyond--we're so grateful for your help.

The staff are what made this a great experience. Otherwise, the long wait was not good. There are 3…read morestaff and 2 reserved for elite membership. There are kiosk but the system only worked for half the guest so it needs updating. The desk staff, the gentleman assisting at the kiosk, and those downstairs were very friendly. Easy process to get in and do. Same with return. Car was nice and clean and good selection.

26 minutes ago New…read moreThis company has worked well with us and our issues. The first car that we reserved didn't fit our luggage, so they upgraded us to a minivan for no extra cost. When we couldn't figure out some of the buttons for the back seats to go back/forth, they told us to stop back in and someone came and showed us how to operate them. Any of our questions were quickly answered by email and resolved satisfactorily. Exceptionally fast response time. We flew in from South Dakota for the National AAU volleyball tournament in Orlando and have been very pleased with this rental.

!!!! DO NOT RENT FROM THIS CROOKED COMPANY!!!! If I could give this company a -10 I definitely…read morewould. This is by far the worst car rental experience that we have ever had. Remember the old saying you get what you pay for? We arrived in Fort Lauderdale and went to the location to catch the shuttle. When the shuttle driver arrived, we waited for all passengers to exit the shuttle before attempting to board. We were literally yelled at by the shuttle driver telling us "get off the shuttle, until your bags have been loaded". Once our bags were loaded, and we were allowed to board the shuttle, there was a young family traveling with their children. The mother and her children were in the back of the shuttle, and the father was told that he would have to wait for the next shuttle rather than offering him, the passenger seat upfront. The young man explained that his family was on the shuttle already and they needed to travel together. The driver was reluctant, but eventually let the man ride in the passenger seat. On our way to the car rental facility, the very rude shuttle driver in a very negative attitude told all of us that Ft Lauderdale was extremely busy due to it being spring break and that Ft Lauderdale had approximately an extra 500,000 people visiting the area. He said " if any of you plan to leave next Friday, keep in mind that the cruise ships will de bark on that day and that airports and shuttle services will be extremely busy". . He also said "if you want to go to the beach, you better get there very early". The man in the passenger seat ask why and the shuttle driver said "well if you expect to get a place at the beach, you better go early". He had the worst attitude and was negative from the beginning of the time he picked us up until the time he dropped us off. Now for our experience at the rental center. There was a family of about eight people who were at the counter when we arrived in Carwiz's small waiting room. They were told because they were late, Their reservation had been canceled. Leaving them stranded. The only thing the company was able to do was separate them and give them two different vehicles. While all of this was going on, my husband was told to go to a phone booth to complete his rental with a virtual agent. We were aware that we needed additional insurance coverage and contacted our State Farm representative prior to the rental to increase our coverage to the required $300,000 policy. However,Carwiz told us that they do not see proof that we have $300,000 of property damage insurance and we were required to purchase it from.Carwiz which was an additional $389 on top of our rental. We told them that we had this coverage and that we could get our insurance company on the phone to confirm and they would not allow this. The only thing they were willing to do was charge us the $389 additional coverage or they could cancel our reservation. We felt as though we were stuck between a rock and a hard place. On top of that, there was a young mother who was traveling with her teenage autistic daughter, a third grader and a first grader. The lady was scheduled to pick up her vehicle at 2 PM and arrived at the car rental on our shuttle at 2:03 PM. Carwiz would not rent her the minivan that she had reserved and canceled her reservation. This lady was brought to tears by the workers at Carwiz. She even tried to explain to them that she waited an hour and a half for her shuttle to pick them up and have they came to get her. She would've been there by the 2 o'clock i comforted her to not let this experience spoil her vacation. The more I thought about the scam of the additional $389. I continued to research why I was being charged this extra coverage when we already have it. Nothing I can find shows you are required to have $300,000 of property damage insurance. I plan to continue to investigate what I believe is criminal activity of forcing us to take this insurance. In addition, the midsize car that we were given was a Toyota Corolla with over 149,000 miles, the car exterior had several scratches and dents, the interior looked as though someone had spilled coffee on the ceiling of the car, the outlet to plug in your phone for charging was just simply gone and the clear cover where the speedometer was located was all scratched up around We were in Fort Lauderdale for seven days. My husband received a text message telling them that the office had moved and that we needed to take it back to a different location. We showed up that morning at 7:09 AM. No one was there to receive the car back or provide us a receipt. We waited for the shuttle and when it finally came, it was the same guy who had picked us up the Friday before. We expressed our concerns to him and he replied., "he hears these kind of complaints all the time and that we are all free to make our own choices so next time he said ma'am, you may want to rent somewhere else"

Small enterprise inside a repair shop. The person was very nice and professional. It was a little…read moreslow but because it's only one person job.

From the owner: Need a rental car in Tampa, FL? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Veterans Ford location today.

Martini P and the entire staff provided excellent service. Very friendly and helpful and I will…read moredefinitely return to do business again. 10 stars.

We arrived 8/8 and having made our reservation thru Costco our niece picked us up at TPA and…read morebrought us here. There was no wait and the gentleman who checked us in was very pleasant and thorough. He hooked us up with a new Toyota and we were on our way in no time. The car had just 1k miles on it and worked out well for both of us. We left it at the airport a week later. Everything was easy. I highly recommend using this location if you're arriving from TPA. YOU WON't regret it!

I wanted to take a moment to recognize Tom, at the Tampa International location branch for his…read moreexceptional service. From the moment I arrived, he were professional, friendly, and genuinely committed to helping me. He went above and beyond by making sure i received the car that I requested and felt safe in. Previously before waiting on me a customer ahead of me had an issue with being upset that he could not rent a vehicle with a debit card. Tom handled the matter professionally and courtesy. Because his effort, my rental experience was smooth and stress-free. It's rare to encounter someone who takes such pride in their work, and I truly appreciate the positive impression he made. Please pass along my sincere thanks and recognition. Tom is a real asset to your team. Best regards, Anita Patton

DONT RENT WITH FIX THEY ARE THIEVES, THIS IS THE 3rd time they done it…read more I WAS CHARGED 2 days late, when I return the car on time. I have proof I made a video when I drop it off. Save your self a headache don't rent with them