Hubby and I took the plunge and decided to share a car. He went to make a run to the store.... And…read moreOUR ONLY CAR WOULD NOT START. Thankfully this happened on a day that we didn't have to work and the car was parked safely in the garage. Hubby thought he identified the issue and checked AutoZone's online inventory. They appeared to have what we needed so he called to confirm. The person that answered the phone said they did not actually have the item in stock. We decided to walk the two mile trip anyway to explore .. there is another auto parts store in close proximity so we were planning to go there as well. The young man we encountered at AutoZone (Josh) was extremely helpful. He helped us understand what we were buying and how the options differed ... he even located the missing inventory item. We really appreciated that Josh was so thorough in our interaction.

Yikes. This was a rough experience. After getting in my car to head to the gym, it made the…read moredreading clicking noise and I knew that the winter had claimed my car battery. I was able to get a friend to come give me a jump so that I could drive to AutoZone to get the battery replaced. I entered the store and saw two employees behind the counter (I believe there was one other customer in the store). I stood at the counter. Neither employee acknowledged my existence and both walked from behind the counter to another part in the store. It's 100% not a big deal if they were in the middle of assisting the other customer/wrapping up another project, but a brief "we'll be right with you" could have fixed this problem. When the gentleman came back to the counter, I described what was needed and he grabbed his kit to test my battery which verified that the battery was bad. He seemed to struggle with finding where to attach the device on my battery. I explained to him that attaching it to any of the metal clamps on the battery would still yield a reading. I bought the battery and he grabbed it and his tools to install it. The installation process felt as poor as my initial experience. The gentleman dropped one of his tools in my engine (again, no problem, mistakes happen), but waited for my brother to start reaching under the car to find where it landed. The battery installation process took a long time. I'm no mechanic, but the experience made me feel that I may have been equally or more qualified to install the battery myself. I don't say that to sound arrogant/condescending - it's just that I understand that in situations like these, people rely on these locations to help them in a pinch. Some customer service 101 and some practice/supervision on the process could have made this whole experience much better. The next time I'm in need of a battery or other quick fix, I cannot say that I would return to this location.

My blower motor was broken and making my car squeal and he fixed it so quick! also offered to put…read moreon my new windshield wiper for me which was super sweet!

From the owner: I'm 19 trying to start a mobile mechanic service, below is a list of some of the things i can do i…read morecan't tow yet so i will have to come to you or will need your car dropped off to me either works. •Oil changes & fluid top-offs •Brake pad & rotor replacement • Battery testing & replacement • Alternator & starter repair •Engine diagnostics & check engine light troubleshooting •Spark plug & filter replacements • Radiator, hose, & thermostat repairs •Suspension fixes (shocks, struts, ball joints) • Tire rotations & flat repairs •Pre-purchase vehicle inspections I will use supplied parts or recommend you parts to buy before the job. Price varies depending upon your situation, if i can't fix your issue or can't figure out what is wrong i will be honest and help you find the help you need i am skilled and know a very good amount but i am only human. feel free to inbox me with your issue, thank you for your time.

BEWARE! Dishonest sales person and sales manager. Wasted a month of our time being strung along…read morewith promises, which then they reneged on and lied about. Lexus vehicles are great, however head north to get one from a reputable dealership. Definitely watch what they put on your credit card and make sure that what you test drive is actually what you buy. They charged a much higher amount and did not tell us. They also switched out vehicles without telling us. Be sure to capture the VIN number before you buy the vehicle at the dealership.

They've always taken good care of me. They send video links that show the service person checking…read moreout the car and sharing their findings. Everything that's going on is well communicated. It's a Lexus service center, I expect nothing less.

These guys are fantastic. Sam helped me investigate a used McLaren purchase and found problems that…read morecalled it off! A godsend!!!

Smyth Imported Car Service appeared to be the shop that could make my 1969 MGB GT run as good as it…read morepossibly could. Essentially I was requesting a expert tune up. That is what I received. Sam and his son sorted out the ignition and carburetors replacing many parts including the entire fuel system, and the gas tank. The results are gratifying. This MG is fun to drive again, almost like new. This is said after driving over 400 miles in 3 months since Smyth worked on the car. I reserved one review star because of the cost of this work.

Exceptional service from Ft. Mitchell Garage. I brought my car in with a severely rusted suspension…read morethat required a full replacement--no small or inexpensive repair. Ron handled everything with professionalism, transparency, and real expertise from start to finish. Even when parts availability became an issue, he took the time to explain the situation and ensured a safe, reliable solution rather than rushing the job or cutting corners. That level of care and accountability is rare. What truly set this experience apart was how I was treated. As a woman, I was met with straightforward honesty and respect--no talking down, no pressure--just clear, professional service exactly as it should be. As a 4th-generation, locally owned business, Ft. Mitchell Garage represents the best of what "shop local" should mean: quality work, integrity, and pride in what they do. I wouldn't take my car anywhere else.

Ron and his garage are crooks . He cost me 4,000 dollars and all kinds of troubles because he lied…read moreto us about our car. He will pay in the end. Said i needed a motor and after i trailerd it back from Michigan and brought it to a Honest mechanic all i needed was a feul injector. If your from out of state avoid them. Their crooked. He charged me 950.00 for his false diagnosis. Im a 77 year Vietnam veteran. Thanks Ron.

Excellent friendly and professional service. Very much appreciated. Thank you. Will return.read more

I 100% recommend this shop! They are great! We were driving from Michigan to Tennessee and our car…read morebroke down in Cincinnati. I called 3 other shops that couldn't get me in. Elite recognized my emergency and got me right in on a Friday and back on the road in 3hours. Their prices were more than fair. The girl in the office "Emily" took us to a spot for lunch so we didn't need to pay for an Uber. My car was fixed right and fast. I couldn't be happier. Be sure to ask for Ken when you call.

Dave at Victory Battery is always super helpful. Honest, fair and knows his business.read more

Great service and at 1/2 the price of major auto places. Highly Recommend.read more