I've had Ford vehicles in our family since 2004 and bought 2 vehicles through Skalnek and had numerous repairs done there. I purchased a 2022 Edge ST at another dealership but it was found by a great used car salesman, Doug so I felt loyalty to want to have my maintenance plan service done at Skalnek. But 11/14 oil change will be my last. Under a Ford maintenance plan everything is covered for the life of the plan. Oil, lube, air filter, cabin air, wipers, belts, hoses, everything. It even includes free tire rotations because I have the tire protection plan. It has been 8 months and 4800 miles since my last oil change. I expected them to replace both engine and cabin filter and all 3 wiper blades. I expected my tires to be rotated. I expected a car wash. I expected all my fluids topped off and the antifreeze temp level checked. All the things after 8 months and going into winter "thoughtful caring service" should include. Skalnek did the absolute bare minimum. They even issued "Caution" warnings in their report for both the engine and cabin air filters, but they didn't replace them. I even asked and they said "Ford doesn't require us to replace things at yellow". They reported the did a tire rotation but if they did they did a crap job. All 4 tires reported different tire pressure, the front 2 were 35 & 36 psi and the rear two were both low at 32 and 33 psi. They said all 3 wiper blades were fine (AFTER 8 months???!!!) and they reported they checked all my fluids but I checked the washer fluid when I got home and it was almost 1/2 a gallon low. To top it off they didn't even remove the old oil change sticker and just put theirs next to it. In short all of the service was either half assed, bare minimum or flat out wasn't done even though it was marked complete on their report. I won't be taking my vehicles back. read more

See all

CROOKS AND LIARS...Called on a new vehicle that was advertised on the internet, they said it was available and so I made an appointment to look at the vehicle. When the salesman came back, he said the internet price was wrong and wouldn't honor the advertised price then he quoted me $13,000 over the advertised price. I instantly walked out, never to return again. Too bad for them as I was considering buying six new service vehicles from them. Do not trust them. read more

The only reason I gave them a 1 star is because it's the lowest you can go. Called & made an appointment to get a warranty issue & service work done on my LINCOLN. Called the morning of the appointment and was told they would have to check and see if they could do the warranty work after Lyn in service had told me a week earlier they could do the work! I would caution anyone to double check what they say against what they are capable of. I wouldn't bring a Kitty Car to these guys! read more

We took my husbands truck in for warranty repairs after contacting several mechanics for availability on our warranty repairs. Skalnek Ford stated to bring it right in. After running the vin rather than reading the 3800.00 warranty documents that were emailed directly to the manager the same day the truck was dropped off, they pulled the wrong warranty up from the previous owner, which was the first issue and started the lengthy delay. Alex Pinkerton the service MANAGER stated we break parts all the time putting in a new transmissions just happens claiming my 70,000, 2018 Ford Platinum is old and it's our fault. The part they broke was the starter. He told us we could tow it out if we didn't want to pay for the part he broke and the new transmission couldn't be programmed if we did that. The work and estimate was entirely covered by the premium warranty we purchased. The truck drove into the shop, but couldn't be driven out without paying for damages directly caused by their mechanic. When I initially addressed the issues through one review Alex, the manager proceeded to put on Facebook things about my personal life, whom I've dated, my billing information and all the personal details about my claim with them. Dollars amounts we paid; bragging about how he put a new transmission in my truck and how I should be thankful he only broke one part. He proceeded to go even further stating I called him repeatedly about my issues. I never called him nonce, he felt with my husband every call except when I grabbed the phone demanding an answer as to why we was forcing us to pay for damages he caused or we can just "tow the truck out". We were never given an estimate because the work was covered 100% by the warranty we purchased with a 100 copay. The warranty company will not pay for damages caused by their mechanic. They denied us a rental vehicle even after stating they had one ready for us. We went 4 weeks without a vehicle. This place is shameful and so is Alex Pinkerton the mechanic. read more

Brandon Harty was a pleasure to work with, he showed me many options and was patient. He definitely went about and beyond. I left with a Ford Explorer and couldn't be happier! I would definitely recommend Skalnek because Brandon and the leasing manager were a pleasure to work with. Thanks for the hard work! read more

By far the worst experience with a dealership ever. They were supposed to fix a recall and are trying to swindle me. I haven't been able to get a hold of them and they've had my car for over three weeks now. They keep trying to tell me my car needs repairs I already have parts for at home. They just seem to not want to give my car back. I will never go here again and I do NOT recommend going here for ANYTHING. DO NOT GO HERE! Apparently working for Ford motor company isn't enough to get DECENT customer service. read more

Body shop is horrible. No communication at all. Took over a month to fix my car from being hit by a deer. 2 of my coworkers got their cars fixed (worse than mine) within a week and a half. They tell you it will be done next week but then you call when they say it will be finished and it's just another excuse why it is not finished. The body shop is an after thought at skalnek. Ford is better than Skalnek makes them look. After buying my last 5 cars there, I won't be back. Your body shop is losing you customers. read more

they sell your phone number to telemarketers I keep getting calls for a car warranty on a car I inquired about but ended up by a completely different brand read more

I went in for my appointment to fix a couple recalls on my Mustang. I've never been there before but I walked in and no one said anything, looked up, or asked what I needed. I found a single chair and sat there for a bit, overhearing the girls in the cashier booth talk poorly of customers. I realized I didn't want to be there due to the customer service (another salesman was just playing on his phone) and the overall appearance of the salesroom. It was run down and seemed dirty compared to any other car dealer I have been to. I got a gut feeling to not let Skalnek Ford touch my car.i left, got in my car, and tried the link in my email to cancel the appointment, but it was invalid. Then I tried calling 3 times to let them know I was canceling and it went straight to "call back later". My appointment time came and went and I never received a call or email asking where I was so guess they just don't care. I know they're moving to a new location but even with a nicer building, nothing will fix poor staff. read more

Waited over an hour for a simple part installed that they said would take 5 min. With them keep telling me 5 minutes multiple times.

I've been going to Skalnek for several years now. Leased an Escape for a couple years that was a solid vehicle. A couple of years ago got into an Explorer from another Ford Dealer after my lease was up and when vehicles were hard to come by. I've had to take it to Skalnek for service quite a few times and they never fail to make an inconvenience a positive experience. Always greeted kindly with quick service and turnaround. Recently I showed up without an appointment and my vehicle was delivered back to my house in less than 24 hours... washed! Really great folks there. Thank you Skalnek! read more

We have purchased several cars from Skalnek. We won't be back because of the terrible service department. We brought our 2021 expedition in for warranty work and 2 recalls after we were contacted to say recall parts were in they claimed one was not. Also wouldn't fix any of the 3 warranty items. I was told that my retractable running boards needed more frequent car washes and they didn't even try to repair them. The rear defrost cord came off and they insinuated that that was my fault too and quoted a price for $845 even though it is a warranty item. I took my vehicle up to Szott on Holly rd and they happily and politely fixed all of these. read more

I called about a few issues that happened after getting my car back from having recalls done. They had my car for over a week with little to no communication unless I called. When I got my car back I opened my center console and noticed all my coins were gone. I also had a few dollars that were also gone. They left trash in my door pockets and the repaired parts were strewn about. I do not recommended them for anything. I'll not being going back. read more

They would not honor the Ford extended warranty we bought from them. We had to take our car to a different dealership and they couldn't believe that Skalnek would not service our car. Because it was a Ford extended warranty we were able to go to a different Ford dealership. read more

I received recall notice on trans sensor. made appointment, show up. then find out the dealership charges $160 to see if trans sensor is bad. you could have easily explained this before we made appointment. and they said it's not recall anyway! I remember when customer service was a big deal! now it's where else you gonna go? I'll drive to Ohio! I will not be back! read more

Been a longtime customer and even work for ford myself. Will never do business again with them after the last purchase. Ripped me off $6000 plus and raised the price even tough Farley said this wasn't to be done anymore read more

We were looking through cars.com for a newer vehicle for my wife. Found this nice silver Ford Focus after going through countless Kia, Hyundai, Chevy Cruze etc. She needs a smaller car, great on gas and get rid of the headaches of repair and out of warranty issues. Sent in the check availability email through cars.com and the very next day, Ted called. I told him that we will be over to look at it on Thursday. When we got there, Ted personally came out to greet us, showed us the car, I took it for a test drive. Couldn't get on the highway, too far from the dealer, but back roads through all the pot holes and lights. All seemed OK. My wife loved the car. We decided to deal. Ted was very patient with the whole process, making us feel at home. Finally the car was ours. He showed my wife every little gadget in the car before bidding us farewell. He even upgraded our CPO to the Premium A plan covering this Focus for the next 7 years or 100000 miles bumper to bumper. Which other dealer would upgrade a CPO to the bumper to bumper backed warranty? We thanked him and left. On the way home we decided, from now on any friend or family who is in need of a Ford vehicle, we will surely send them to Ted at Skalnek Ford of Lake Orion MI. We sincerely felt, excellent customer service with honesty built in. Thank you Ted at Skalnek Ford for folks like you make car buying from a dealer well worth the effort. read more

Skalnek Ford - Car Dealers Near Me - Lake Orion, Michigan

See all

I was in the market for used Ford Fusion. After looking online for hours I seen that Skalnek Ford had one in their inventory that was fairly priced. Doug (in the used sales office) helped tremendously with the car buying experience and answered all the questions and concerns that I had. He's someone I would recommend going to. The only reason I don't give it 5 stars is because we waited 4-5 hours (on a Saturday) to finalize paperwork, etc. That was way too long in my opinion. Other than that I'm happy with the purchase. read more

Do not buy from this dealership. If you do check out every little thing twice, have it documented and still be weary. The salesperson was responsive initially but they hide a bunch of stuff even if you ask. I've brought it up and no one will respond. They refused to release the title after I had paid for the car in full, didn't have a temp plate and wrong the wrong year on the paperwork so I had to fix all the myself at my own cost. Lesson learned but I would recommend to anyone to go elsewhere Ive tried to communicate with them but very unprofessional place read more

Chalk up another five star review for our favorite Skalnek sales person, Kaycy! This year we have turned in, then turned around and leased two different cars, an Explorer and an EcoSport--all four transactions were flawless. In fact, our family's last 6 leased vehicles came from Skalnek. Love Ford products...and having a dealership and a professional like Kaycy who respects us and treats us like friends has made Skalnek my first stop when looking for new vehicles! read more

My Transit van camper had a diagnostic problem that needed to be addressed ASAP because I was leaving in a couple days on a road trip. Skalnek service took me right in and in less than an hour had it fixed and didn't even charge. I am 100% satisfied with the great service I always get there. Isaiah (spelling) and Austin especially went above and beyond by treating me with respect and kindness. Love the dealership! read more

Faulty key came with purchase of new Fusion. Instead of fixing the problem to my satisfaction, they insist I buy a new key at over $200. I told them where to shove that key along with my next, desperately needed, car purchase. read more

I had a recall notification and made an appointment at Skalnek Ford. I made arrangements to use my wife's car the day the dealership had my car. No call all day so I stopped in near the end of the day. They brought me back to show me that they damaged my exhaust system and they needed to check with Ford to see if they would cover the damage. I had no car over the weekend. Monday I get a call that they won't fix the damage they caused and suggested I get it fixed at the muffler company down the street.$355.00 out of my pocket and the dealership didn't even offer to pay. I will never go back to this dealership for anything. In my business, if we damage someone's property we fix it fast and apologize. Skalnek..doesn't. STAY AWAY!!! They are terrible!!! read more

Would give 0 stars if I could. They scammed me, well tried. They (Marty and GM Rick) LEASED me a USED CAR that had been damaged , repaired horribly , and did not tell me a single detail!!!. I noticed the bumper was a different color, had paint drips, and there were dents, I had to take it to another Ford dealership to find out the truth. They then tried to cover it up with Perks and Money... but no I made them reverse the deal and pick up their Car. Not only this but the delivery of the vehicle and the whole process was unprofessional!!!! SO HAPPY I WENT ELSE WHERE. DO NOT DEAL WITH THE SCAMMERS !!! I recommend Jack Demmer Wayne Mi-Ted was the best! read more

Skalnek Ford - Taken the day I got the vehicle .... discolored bumper with paint drips - Car Dealers Near Me - Lake Orion, Michigan

See all

I was looking for a new car and my husband found just what I was looking for online at Skalnek Ford. I met with Mike Steffler in new car sales and it was the best car buying experience I have ever had. There was never any pressure at all and after test-driving the 2021 EcoSport, I was pretty sure this was the car for me. Again, Mike didn't pressure me into buying it on the spot so I went home and thought about it overnight. The next day I went back in and told him I wanted the car and a few hours later, I was driving off the lot in my new car. I was also happy with my trade-in amount, which is something else I have never been able to say about another dealership. I would highly recommend Mike to anyone who wants a friendly, truthful, and non-pressure sales experience. read more

Bought a used car and traded in a car at the same time. The dealership is old and run down. The purchasing process was slow and the sales rep constantly seemed confused. A lot of the computers didn't work so we had to jump desks. The sales process was overall unpleasant. Only giving two stars because the car is good, but you can get a car anywhere. I wouldn't recommend here. read more

If there was a zero rating I'd use it. Guess when your main purpose in you employment life is to take care of people, you can't understand when others don't. Bought a used car 3 weeks ago from Skalnek Ford. Purchased my last used car there. I have never in all the years I've purchased used cars bought an extended warranty. Drove it four times and two hoses blew. After much conversation back and forth and a $150 towing bill (because the salesman said get it to me and I'll take care of it) they relented and covered the cost of the repair. Took 5 days. Then I drove it 3 more times and the check engine light came on. Bottom line, the turbo charger needs to be replaced. When a Chevy dealership ran the code diagnostic it said test fail after code cleared about the booster. Anyway, they will not pay or help pay for the $1400 replacement. Don't get me wrong, I understand the term "as is", but sometimes doing the right, humane thing really counts. I know in making a few calls this morning that a lot of our local dealerships work with customers for up to 90 days after they purchase a used car. My luck Skalnek "no longer" does this. Really tough lesson learned. Sad that the bottom line is all that matters to some folks anymore. I have learned from the dealership helping me with this mess that had Skalnek detected a leak in the coolant system upon initial prepurchase inspection or after the hoses blew, this issue wouldn't of occurred. I was promised a second key would be covered by the salesman and I still haven't been reimbursed for that either. read more

Skalnek Ford is the best dealership, hands down! Rick Brewer and Brandon Harty are miracle workers! I was turned down by another dealership, and what they couldn't do, THEY DID! I am now in a brand new 2019 F-150 and I truly didn't think it would happen for me! Don't go anywhere else! read more

Excellent service, worked with Doug Lutz and he was great, got me into a car fast at a fair price after I was in an auto accident and needed one as soon as possible. After buying the car I noticed there was a adjustment button on the drivers seat that wasn't working and he had their mechanic fix it right away with no hassle. I definitely recommend this place, great people! read more

Justin T. was VERY helpful in getting me into a new car and at a fair price. He even helped me move my stuff from my trade-in to the new car! read more

Worst car dealer and service center in Oakland county. If you're looking for a Ford I would not recommend. Have given this place a few opportunities over the last 6-7 years and they always come up short. The sales staff is untrained or just not smart. I'm convinced that the service center could not change a flat tire if pressed into service. Took my explorer there a few times for service and could never solve problem. Once for a leaking radiator they told me it was just a radiator cap. Took it right across the street same day and had to have radiator replaced. The whole place is dirty and looks to be from the 50's. I just had to get a company lease from there about 2 weeks ago which I was not to happy about. I figured they could handle the paper shuffling of a lease which they did. 3 days later my backup sensors quit working and now I am stuck with out a service center to repair it Ford Motor Company should be more aware of who they have selling and working on their products. This is bad representation for Ford. read more

Excellent sales experience with the pre-owned car division! I found the vehicle I wanted on-line on Wednesday January 25th, 2017. It was a gorgeous 2007 Chevy Avalanche. I set up an appointment for that Saturday the 28th to come test drive it. I did and fell it love with it! My sales person Doug Lutz was the friendliest, nicest person I have dealt with in my car buying experiences! I left a deposit and went back on Monday January 30th and picked up my vehicle!!! And I am so very happy!!! I love my truck! You won't be sorry if you choose to deal with Skalnek Ford for a vehicle! read more

Today I took my car to get an oil change. I was taken at my appointed time. They covered the seat and floor with protective covering. They did an all points check of engine and tires. No pushy up selling. They did note my air cleaner should be replaced by next scheduled oil change. The charge was so reasonable only $19.00. The business is older, not all the bells and whistles as some but the service area was very clean..I will be back for the quick personal service I received. read more

See all

Simply the worst. I have bought a few new cars from them, but find they lie, misrepresent, use deceptive sales tactics, and have the absolutely worst service department know to mankind. During the last encounter I found the grossly obese owner (Steve Skalnek), hiding behind his desk trying to diffuse my legitimate complaints after I raised a documented ruckus. Nothing the dealership did before, during, or after the sale of the last vehicle was satisfactory. I even caught them in a Manufacturer's warranty scam. Never trust Skalnek with anything unless you want to get screwed. read more

Had a minor problem after my car had a tuneup, brought it back to the service department, and Scott Conftantineau solved my problem immediately. His only concern was satisfying my situation. He treats you like family, so rare to find small town values in businesses today. His door is always open to customers, great job to his entire team. Jim Depaoli read more

I called Skalnek Ford to have them tell me anything wrong or of note about a vehicle I was interested in. They failed to tell me that it was a accident vehicle. I drove over an hour to look at the vehicle to later be told that, "The vehicle had been in an accident and that it was on the carfax." Pretty annoyed about the omission of information. Later after not buying the vehicle I returned home and looked up the Vin number for the vehicle. Not only was it a wreck, but it had 85k Miles when it was sold at an auction. When I saw the vehicle the Odometer was set to 53k mi. Something very dishonest is going on at this dealership I recommend you shop elsewhere. read more

My husband and I had the best experience with Jessica and her manager they treat their customers so well and meet every need we will never go to another dealership thank you guys for all you do make sure to ask for Jessica she is Th w best read more

Kaycy Dymond is the best!! She truly thought outside the box and helped me find the perfect car for my needs and price range. I could tell she went the extra mile to make me happy and get what I needed. I am so happy with my new lease! read more

The worst customer service I had ever experienced. Just recently. My new Ford Explorer was in the shop for a month. While the dealer tried to figure out what was wrong (again, taking 4 weeks) I was extremely rudely treated by one of the service managers, Allen, Al. I'm not going to go into a great deal of detail other then I had to get my husband involved who is an attorney. For such a small community or any community for that matter, I feel that people in management should have the upmost respect for their clients. Especially, since my husband and I have purchased multiple cars from there from Skalnek. When you lack the ability to resolve issues, word get around and it ruins reputations. We're going to be going elsewhere from now on. read more

BEWARE: Skalnek Ford violated the FEDERAL Fair Credit Reporting Act when they submitted a credit application without my knowledge or consent. All of the information was wrong on the application because they never asked me, just filled it out themselves. This is terribly dishonest and an actionable offense. The Michigan Attorney General is investigating. read more