Footwear etc. doesn't have a big storefront in Walnut Creek, but it has fantastic service. I started going here about five years ago and wished I'd been coming here much sooner They take their time with customers. They work hard to ensure good fit. And it's worth the wait. I've never had more comfortable shoes out of the box ever. Friendly & competent. Couldn't ask for more than that. Highly recommend. read more

I was referred here by my foot Dr to get fitted for better shoes last month. Melissa was a big help in finding a really good pair for me. I got on this cool machine that evaluated my feet which would help her find the proper fitting shoes based on my feet. Pretty cool! She also was able to email it to me so I have for future reference. She brought out 4 pairs of sneakers for me and inserts that would help my feet feel more supported in them. And they really do make a difference. I opted for the Hokas - I was really trying not to get them but they were the most comfortable ones out of the 4. The inserts are expensive and so are Hokas but I did get them so my feet can get relief. Update: I have worn them several times, it does take a bit of getting used to walking in them but these shoes hug my feet and it takes the pain away. It's definitely a different feeling from the other sneakers I've been wearing (Allbirds) which I loved but found I needed much better support. This place has wonderful shoes, supportive flip flops (Oofos), sandals, inserts and pretty handbags as well. So thank you Melissa for your help that afternoon and being very patient and so knowledgeable. read more

Footwear etc. - my feet based on what the machine captured - Shoe Stores Near Me - Walnut Creek, California

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What a great sales lady. Her name is "Bri"! When you go there ask for her. She goes above and beyond! I found a pair of shoes online from Footwear etc. I wanted to be sure (1) store was legitimate (2) shoes were new in org box (3) the actually had them in my size. So I called the Walnut Creek Store! Bri answered the phone. She's wonderful! Took the time to find out what I wanted and since I wasn't in the computer system, she explained, in a very nice way, that I'd need to come down to store. So I did. So glad I did! She again, took the time to call each of the stores that had the last pairs (2 pairs) to make sure they were available. Imputed me in the system. Gave me "free" shipping. And was so professional, kind, and curious, I was very impressed. This was on one of the busiest days (Mother's Day) and store was full of customers. I looked around and loved their selection of shoes. I'll definitely be back to shop there next time I'm in the market for some new shoes. Thank you Bri. And thank you Footwear etc. read more

they carry a variety of shoes that are helpful to people with problem feet or just people who like to do a lot of walking and need shoes with good support. The sales people are very knowledgeable and good at providing a good fit. read more

Outstanding service. Great selection of shoes. Found the perfect pair. Will definitely be back!

This is a one of a kind shoe store, one that provides expertise so hard to find these days. These are well made long-lasting stylish yet supportive footwear. With a vast selection of shoes, sandals, & sports shoes along with options for added support & comfort, you are sure to find the perfect pair. Highly recommend! read more

Doctor recommended so I'll go take a look at selection. I'm also interested In owning Birkenstocks

Always very helpful and informative!! I never have trouble finding what I need at this Walnut Creek Footwear!!

The service was above and beyond. Sales person demonstrated a wealth of knowledge and helped guide along. She explained in detail what my needs were and why she was recommending the shoe she did. Definitely will be back. read more

Ray is absolutely wonderful! She is an absolute Gem who truly puts her heart and soul into her work. She is very knowledgeable and always helps me find the perfect shoe that works for my foot. Thank you Ray! read more

We had a great experience at Footwear, Etc. today thanks to Bri! My mom has multiple foot issues -- neuropathy, bunions, and other concerns -- and finding a shoe that's both functional and stylish is always a challenge. She's a size 8W in Orthofeet sneakers, but her feet are tricky: a wide forefoot, narrow ankles and toes. Bri knew the store's inventory inside and out. She listened carefully to my mom's needs and knew exactly which shoes would (and wouldn't) work with her custom orthotics. She brought the styles my mom asked for and suggested others that fit even better -- and she was right. You can tell they carry quality brands that really cater to foot health, not just looks. Even as the process got long and detailed (I'm a pretty patient person, and even I was ready to lose my ), Bri stayed calm, focused, and professional. Her service made all the difference. Thanks to Bri, my mom walked out with shoes she feels good about -- something that rarely happens. It's not the cheapest place in town, but the service, selection, and quality make it worth every penny. Safe to say, we've found our go-to spot and can't wait to come back for more! Highly recommend working with Bri if you visit this location! read more

This is the BEST place to shop for shoes, especially if you have picky feet! All of the staff are so knowledgeable, patient and helpful. They understand issues people can experience, which shoes are best for different conditions, and give helpful advice. I've never enjoyed shopping for shoes until I came here! Sign up for their rewards program - no cost and you'll earn rewards fast. read more

We were recommending to come here due to my husband wears size 15 - 16. This is the only shoe store that not only cares but also has some shoes for my husband to try on in the store. For several years I thought that this wasn't possible. read more

I took my 92 year old mom in to this beautiful shoe store to look for sandals. Her feet are very narrow and it's been hard for her to find shoes. Ray, the sales associate was absolutely lovely. She was kind, professional and so good to my mom. She was so knowledgeable about all the choices. I bought shoes from her a few weeks ago and because of how awesome she was I wanted to bring my mom to her. The store is amazing but Ray is the best!!!! read more

A great little shop to help you find the right shoe! When I came in I knew I wanted a Hoka shoe but wasn't sure which style or size would be best for me. No worries though! Scott helped me find the perfect fit! He helped me try on a couple different styles and sizes. Going over each style and what they offer. He was very knowledgable which came in handy when I was weighing which shoe to get. We ended up choosing the Hoka Bondi 8 as the best shoe for me! My feet are nice and supported and fit great! read more

Footwear etc. - Hoka's - Shoe Stores Near Me - Walnut Creek, California

Saw a few cute winter boots in the window and left with a few pair of rain tolerant shoes. A lovely cordovan Dankos clog, light weight loafers and a fashionable low boot that look greats great with pants or dresses. I'm set for the year! read more

Awesome experience, very knowledgeable, helpful and I walked out with two pairs of shoes.

Associate Brianna helped me so much! Great customer service and patience with me as I asked so many questions. I was in there for a good hour. She really helped me pick out the right shoe and insert for my plantar fasciitis. I will continue to come back here! read more

Always find the staff pleasant, helpful and knowledgeable. Great selection of shoes geared for those of us that have special orthopedic needs. read more

Great store, great people! A wonderfully lady helped us (Ray?), she was very knowledgeable and friendly. have a odd arch to your foot? normally need wide shoes? She had 2 different shoes for my mom to try on and they were both comfortable! one wasn't a wide but she said that this brand & shoe was already wider so to try and regular and she was right! Lots of chairs, a clean and bright store. Not a huge store but perfect for our needs. 10/10 will shop here again. read more

I love this little shop and I try to search here first. I don't know how long they've been here but I would guess at least 30 years since that is when I first discovered them. They have their faithful patrons that return over and over , I count myself as one of them. Their prices are compatible with online and other shoe stores and their service is wonderful. Let's keep those brick & mortar places open or one day, we'll have none or worse: just one. read more

I have plantar fasciitis so my podiatrist recommended this store to find sandals. I was assisted by, I believe, Scott, who himself has plantar fasciitis. Scott was extremely helpful and patient. I bought a very comfy pair of Aetrex sandals which were ordered for me and delivered promptly. The store did not have them in stock. I also purchased a pair of Aetrex orthotics - great for my plantar fasciitis. I used my new Aetrex orthotics in my shoes walking around Disneyland. Huge relief! Thank you, Scott! read more

Took my 14 yr old son in who was complaining of foot pain. We had the pleasure of working with Ray who is a gem to your store! After she spent a ton of time with my son fitting different orthotics in his cleats we also decided to buy a pair of shoes and she had fitted a different type of orthotic that my son said he felt amazing. She was extremely knowledgeable and friendly! We walked away with 2 orthotics and a new pair of shoes! We'll be back! read more

This is a quaint little shop tucked into a shopping center in Walnut Creek. I am slightly disappointed by the service I received today at Footwear, Etc. I came looking for a specific pair of running shoes, and was helped by an older gentleman. After being kind and sizing me and bringing me the brand of shoes I was looking for, I decided to purchase the brand. While looking at the styles for the brand of shoe I wanted, I realized I was not vibing with any of the selection in the store and wanted to order the style and color I like online. I asked the man helping me and he said: "this is all we have." When the gentleman realized I was not going to make a purchase due to lack of selection in store, he got huffy and treated me poorly. I even asked him to size my mother as she wanted to purchase a pair of shoes in store, and he instead angrily walked away into the back room, never to be seen again. I left quite confused and disappointed. I'm not sure why I was mistreated because I genuinely came all the way to Walnut Creek to specifically purchase a pair of running shoes from this store. It was out of my control that the styles and colors offered in store were not appealing. I was not about to pay $160 for a shoe I don't like! Please reevaluate your customer service, Footwear, Etc. because I am not interested in visiting this store again after my disappointing experience. I'm sure I am not the only one who feels this way either. read more

Today was my second visit and I bought another two pairs of shoes (boots this time); the first purchase was 2 pairs of tennis shoes. I've never had "foot" issues and have developed plantar fasciitis something fierce in my left foot... UGH! I was referred to this store and I am so grateful to have come in as the staff was awesome, so kind, welcoming, and knowledgeable! The customer service was superior start to finish and great options for for footwear. Let's be honest, when you have to get "comfortable" shoes they're not always the best looking, but I walked out extremely happy with fashionable shoes at both visits! It's rare nowadays to find such personal service and care, but it is very much available here! read more

Andrew was so AMAZING! He was knowledgeable about many different show types and didn't push any one certain brand. He was very patient with me while I tried on many different shoe types. I felt like I was with a friend, not a salesman. I am so happy I went to this location and I will return when I need new shoes because of my great experience! read more

I appreciate the team's dedication and patience. I understand the demands of a busy environment--standing all day, repeating information, and meeting a range of customer needs, especially during peak hours, isn't easy. I came here on my podiatrist's recommendation to explore options for orthopedic shoes, as I have bunions (though thankfully, they don't cause pain). This was my first visit, and it did not disappoint. Despite a bustling Friday afternoon, the staff remained professional and courteous. I did wait a bit, but I wasn't in a rush, and it was worth it. When Scott was able to assist me, he demonstrated impressive knowledge and patience, guiding me to a pair of shoes that seem ideal for my needs. Thank you for an excellent experience! read more

Excellent. The service was prompt and good and I found exactly what I was looking for

I took my mother in to buy a pair of casual sandals an older man associate was so rude, first of all he put on gloves, then showed us two pairs of sandals and insisted there was nothing else to try on.. I found several pairs of sandals he insisted they would not work after several minutes when we didn't want the pair he recommended he got up and walked into the back room and never returned... so unprofessional and rude. Hoping he doesn't treat all the elderly that way!! read more

I was on the hunt for Hoka shoes for my new job, and saw my size was in stock! Today was my first visit to this store, and I definitely didn't leave disappointed. The staff were really nice and even educated me on the importance of having sturdy structured shoes! Not only did I leave with the Hokas, but also with some newfound knowledge and tips as well. Will definitely be back !!! read more

Footwear etc. - Women's Hoka Bondi SR Black Leather - Shoe Stores Near Me - Walnut Creek, California

No woman's work shoes in wide withe available, only 2 shoes with steel toes. Need more work shoes for women in different withes and sizes.

I had the pleasure of spending time and purchasing two pairs of shoes from Footwear Etc. in Walnut Creek. I highly recommend this store for their selection of shoes and most importantly of all for the level of skill and knowledge the people working there bring to the customer. I cannot say enough about Cecilia who spent a few hours with me, and everyone else I interacted with at this store. A friend who accompanied me and I marveled at the level of customer service and expertise found at this store. read more

I went to the running store in Danville three times to find a pair of shoes that worked for me. Each time I had a different salesperson and was shown a different set of shoes that would work for me. I went to Footwear and had a very knowledgeable salesperson (Scott?) who showed me shoes that I was not shown in Danville and that worked much better. I highly recommend this store. read more

Melissa is a wonderful right fit and style shoe finder. The store was out of stock for a shoe I was interested in. She brought out a different shoe and brand with a similar style and it was a perfect fit! The store was filled with laughter as we were all test walking a variety of shoes. Shoe and foot challenges were shared with humor. read more

It's a bit of a drive to get here, but worth it. I was in need of new work out shoes and specifically was looking for a Hoka One option. The sales person measured me and brought out options- turns out my size was larger than what I've worn in the past. I also wanted to try on a few Danskos and he was patient as I wanted to check out different sizes and colors. Walked out with a new pair of workout shoes that felt good. This is not my 1st time shopping here- the store does not have a huge selection but their online options are also good. Will be back. read more

After a negative experience at The Walk Shop in Berkeley, I had a complete opposite and pleasant experience at the Footwear, etc. (formerly Walkabout). I explained my particular foot issues to the very friendly clerk, Jose. He made his recommendations and I ultimately purchased a pair of boots and a pair of Mary Janes. Both extremely comfortable. I will certainly be returning to this store for future purchases! read more

My mom and I received excellent customer service from John our salesman. He was so attentive, funny and helpful. Probably the best shopping experience we,ve had in years. We ended up buying 3 pairs of shoes. Thank you John for your time! We hope to see you sometime again :) Stay safe. read more

I was looking for a pair of shoes to wear to Europe. I got a pair of Naot shoes and thought, I don't know if these will hold up for a lot of walking on a European trip. Well, I wore only these shoes the entire 3 week trip, and averaged around 12,000 steps a day. Never once did my feet hurt, no blisters, felt like I could keep walking! I couldn't be happier, and Thanks to the gentleman that helped pick them out for me. I'm sorry that I don't know his name but you did a great job selecting the perfect shoe. Just as a side note, I'm 70 so comfort and durability were very important! Marian Urton read more

This has always been the place I shop for shoes. Jose is the best salesman in the store. He is super knowledgeable, personable and perceptive. I am grateful this store is in the area. read more

I recently had wonderful experience with Christine regarding the purchase of a pair of Birkenstock, The Blue Footbed, to use in a pair of my walking shoes. I live quite a distance from the Walnut Creek store and called two weeks ago to ask if my size were available at the W.C. store. She spent a lot of time researching this item and found the item that I needed at another store and offered to send them to me at my home. Christine exhibited great patience and intelligence and is certainly an asset to Footwear Etc. read more