We stopped into Steve Madden today to check out the sale . I was able to find some super cute…read moreboots, a bag and a wallet. I Just wanted to shout out the team there for being super sweet and helpful. Special thanks to Sandra for all her help! I love meeting people with awesome customer service. :)

If you didn't know Steve Madden also carries a men's line. I'm not a huge fan of their athletic…read moreshoes but I do like certain styles including some boots. The quality is similar to Aldo, lower end mid tier shoes. I stopped at the outlets looking for a certain style of boot and Steve Madden was the only place I could find what I was looking for with the right colors. They are an outlet so they may not have the size you are looking for but if they do have your size you should get a pretty good price. I liked the customer service on my visit and they had all the sizes I was looking for. It was quick and I was in and out in about 15 minutes. It's tucked away in the corner of the outlet.

Great deals! The only other croc store I've been to is probably the one in Great Mall. This one has…read morea lot of older styles on sale or basic stuff that I haven't seen at other stores. We didn't end up buying anything but thought it was nice to know for future reference that this store is here. Eventually I will need to replace my white crocs lol!!

I use to come here, but not anymore. They continue to hire younger teens/adults that do not know…read moreanything about customer service. When I go inside, they're always talking and standing around. They never have my size of shoes so their selection is limited. I went in specifically to replace my crocs because washing them SHRUNK them, I got an offer from crocs for 15% off and went to use the barcode there in store. The cashier didn't know what he was doing, he was claiming it wouldn't take, so he got the "manager" and she too didn't know was she was doing. She was young and ignorant as well. Didn't know anything about customer service neither- it was only obvious that I had an offer from crocs for 15% off and could've manually entered it but chose not to. I will not go here again, definitely will take my business elsewhere.

Went in last minute, was greeted with good customer service, i had been helped out in a timely…read moremanner nto to mention nice clean place easy to find what i was looking for as well!

I bought around 10 clothes at gilroy outlet on Saturday (09/24/22) and bad experienced with a woman…read morecasher. I got discriminated and decided not to go there again because of her. The first thing- I was redy to pay standing right next to her, and she was holding my clothes, but she immediately chose to ring up the white guy who came up after me and told me that I will take him first, then she transferred me to the another guy cashier who is nice to me. The second thing is that I asked for to give or sell me the some extra smallplastic bags (4 or 5) because I am giving out the presents to individuals. At that time she answered and refuesed to gave me because I had only one or two receipts. She still told me that I could get only one more because you got two already. The reason I got two bags because one bag is not enough to put it all in there. She told me that if she gave me or sell extra bags she could be in a big trouble. I know that was not ture because I am doing the customer service job as well. Selling or giving a few bags won't have big troubles that the customer needed. I should have returned everything I bought but I wasted my time to choose the clothes and didn't want to make a problem that she made. But I decided to report at puma management team and telling to other people my experience. The way she treated me was not right and also worry about other Asian people who is going through the same way as I experienced. I would like to know how the management team take actions of this act.

First time exploring this Nike Factory store while shopping around at the Gilroy outlets! It's a…read morepopular store since the Nike brand is well known and recognized. It's a spacious store with clothes in the front and shoes shelves in the back. They have final racks from last season's clothing line. There's various sales across the store on mostly everything. The staff are nice and friendly when they greeted me in the store and asked if I had any questions while window shopping. Good store experience!

I happened to be in Gilroy on Saturday morning, so decided to stop by this Nike outlet. Great…read moreselection of shoes! Very spacious store. Larger aisles than the Nike store at the Great Mall. I was really happy with my new running shoes! I am a huge fan of Nike shoes (especially their Revolution line of running shoes), and stumbled upon the Revolution 7 in a nice dusty cactus color. YES!! Dusty cactus, aka their fancy name for turquoise :) Haha. I also tried on a few other pairs but this one had the most cushion & bounce. When I checked out, the cashier was friendly. And of course at this location, parking is right outside the store so very little walking required. Haha. The Gilroy outlets are overall nice, if you happen to be that far south of the Bay Area.

Service: 5/5 Selection: 4/5…read moreValue: 4/5 The staff is helpful if you ask questions and only briefly checks in but otherwise lets you shop. I tried a few boots on and while the designs were really cute, it either squeezed my toes too much or felt too big in the heel and I couldn't find one that had both enough room for my toes and still held my heel comfortably. I'd probably have to get custom boots to get comfortable boots, but that's even pricier! There's a lot of boots made of all sorts of genuine leather -- I personally don't know if I love that (I'm an animal lover!) but it's usually also better than "vegan leather" which just ends up contributing to the overwhelming amount of plastic contributing to our environment so eh! Up to you on how you feel about it, it overall looked pretty authentic and sturdy and a lot of the boots mentioned they were hand-made. The store is clean, smells like leather (which I like lol but not everyone may) and overall is organized well. Parking is a bit odd but when we went on a Sunday midday, it was easy to find parking. There's also a huge selection of jeans of varying colors as well as shirts and belts that all tie together well. If you're looking for a Western look, this is the place to shop!

Came here looking for some western wear for wifey, unfortunately we were unable to find her…read moreanything "sad face" most the women clothes were also made in China, they charge premium for some close that quite frankly is overpriced " such a sad state of affairs" The men's section seemed to have quite a bit more to offer, I was able to find a black leather belt made in America and a beautiful 250th America anniversary belt buckle for $200.85 The help was excellent.

I'm a loyal customer at this store, but they accused my relative of stealing a blanket, stating…read morethat they caught it on camera. They chased after us when we exited the store to confront us. Walk of shame when they realized it was OUR babies blanket. Very unprofessional and dumb accusations. I usually purchase at this store and this type of behavior will keep me far from ever entering your store. What a joke, you caught what on camera? nmms

This place is a standup, pristine establishment. I called an hour ahead of time to check…read moreavailability on three different color suits. Because I am borderline big n tall, and several other stores are out of stock on EVERYTHING, it posed very difficult to find a decent, last minute, suit. Alex assisted me over the phone and knew, off the top of his head, what sizes and color suits he had in stock. Wow! Holy shit. I was expecting to be on hold for at least 10 minutes, but not this time.. He pulled three suits from his sales floor and had them hung up behind the register when I arrived an hour later. Alex assisted me and another customer, simultaneously, and I was able try on the dark blue which fit perfectly. The whole transaction took less than 15 minutes; and because of Alex, I'm relieved of the last minute stress this suit-shopping has caused. Thank you Alex. I wish retail stores would employ more hustlers like you.

Yep, the reviews are correct. No greetings in any way. The workers are all just busy chatting…read morefrom beginning to end. BUT, this store does have a lot of inventory on boots. and they did a good job showcasing it.

The employees are rude as hell and definitely don't want to be there nor help anyone... From the…read morebeginning when we asked for help, she didn't even say yes sure or anything she looked at me and just started walking. Idk how they do their hiring but they definitely need to step their game up. At least fake it or find another job if you hate retail that much!!! this customer service isn't it. I'd rather shop online.

Store was nice and clean. I think organization with sizes still need some work. Sad that they don't…read morehave enough of the sizes for the ladies who are a bit on the slim thick side. Otherwise, great experience at the store.

I am out shopping and found they had this in Gilroy. The selection was actually pretty nice and had…read moresome great deals. The ladies are very nice and helpful. I could have walked away with half the store. I did walk away with a lot more than I bargained for. On top of the great deals they also have military discount! So to see that I got a lot more than after that. In all take your time and sort through the clothes they have alot of great deals! I usally post a lot of photos I think I was too excited for this store to be in an outlet! On to my next adventure...