I already like this store to begin with because it's clean and well-maintained, and sizes are always there, but I'm doing this review for Isaac because he went above and beyond to help me choose the right sandals. I don't buy sandals normally but I did go in to look for them, he let me know the styles they have and was very knowledgeable with what could help me since my foot is wide. I was very happy with our talk, and I loved the sandals so much that I came back and bought 2 more pairs. Thank you, Isaac, for showing me the styles you have. I have a more open mind of what shoes to wear, and it's thanks to you. read more

I typically don't stop by a Skechers store, but I'm certainly glad I did at this location. While I was browsing at different shoes, Isaac came up and asked if I was finding everything okay? At first, I said yes that I'm just browsing for now. Isaac let me know if I had any questions to be sure to ask, or if there's a particular size I'm looking for, he could also help. He also let me know the discounts that are going on as well as a new line of shoes they recently started carrying and was explaining the difference between each. There's a difference between good service and the above and beyond type of service. Isaac provided me above and beyond service and made me feel comfortable enough to ask questions. I ended up walking out with the all black go run slip-ins for work, but honestly, I use them everyday and I could not be happier with this choice. I really wanted to express that thanks to Isaac, because if he did not offer his assistance, I'd probably just browse and leave to decide at another time. read more

Was disappointed in the slip ons. White wore once stained in garden forgot to switch shoes . Stains didn't come out . The on sale "crocks" like shoes with no holes were perfect for the garden wash off and I wear them often . read more

I had a great experience at the store Saul was very helpful and will come back again just for his customer service

A great experience from start to finish. First, upon arrival we found some suspect individuals at the outside back of the store and we alerted the manager inside. She was polite, greeted us and then assured us that she would call the authorities. Viri (the manager), seemed to have a great grasp on the products in the store and was very confident with her assistance. She didn't just point to what we were looking for, she walked us over and explained, and also knew that the shoe we were looking for was not available in a "wide" as it was out of stock. She was also helpful with some other questions we had. We found a great pair of shoes at a good price and her staff rang us up and was polite and made eye contact. In a world where we encounter so many staff who just do the bare minimum, this gal clearly has a handle on the store and her staff. Coming from customer service and also management, I appreciated that the store was clean, the staff were busy helping customers AND tidying/stocking. No one was standing around wasting company time. A+ read more

Yes! This store is how it's supposed to be. Knowledgeable staff, excellent customer service, and clean store. We visited several other shoe stores that were just horrible. We're glad we finally came to this one. Manager Viri and her staff were perfect in all areas. She actually cares about helping you get what you want. Got the shoes we wanted and off we went. We wish all stores were like this one. Thank you! read more

Jaime was amazing & helped us out a ton while being very patient & understanding. This place gave much better service than other Skechers stores! read more

So this is stated on the Sketchers website "If you have a quality concern with your recently purchased Skechers shoes they may be eligible for replacement. Products purchased within 2 years are eligible to be returned for inspection." I bought a shoe for my son less than two months ago and he wore it for less than a month and the strap tore off from him simply putting it on. No, he does not have super human powers though he may think he does. I went to this location on 5/6 and I should've known I would have a hard time from the associate because she already seemed in a grumpy mood for having the opening shift. The audacity of me walking in right when they opened. I clearly explained the situation and she looked at the receipt for a good 3 secs before saying she can't do anything because it's been worn and pass the 45 days return window. Uhh yes it's been worn that's how I know there's a quality issue. I kindly told her I'm not returning it based on the 45 days return policy, but on the policy stated on the corporate site that you can return items due to a quality concern. I show her my phone and where it states it on the Sketchers website and she goes on to say we don't do that in store and that it's been worn and pass the 45 days return window. Am I talking to a brick wall? I then ask her about the 90 days return policy for plus members and again she says they don't do that in stores and only if you bought the item online. I walked off thinking this is why people buy things online and stores are closing. Who wants to deal with this BS and people like her complain about why they don't have jobs. I then drive off a few miles further to the outlet on beach and within 5 minutes I was able to get a replacement shoe for my son hassle free. The associate said I was still within the 90 days return window (so someone's lying about it applying to online orders only) and that clearly there was a quality issue since I purchased the shoe less than two months ago. So yeah, avoid the Santa Ana location. read more

Although the store sign says outlet on the outside, inside it's one of the nicest outlet stores I have ever seen. It's clean, organized, and well stocked. I came in looking for some archfit sandals to close out the summer and they did not disappoint. read more

This place is great they have really good sales they also have a rewards program every thousand points gets you 5 dollars off I like the Skechers brand I have a few pairs they last a really long time and there really comfortable shoes . The staff has always been really nice and their helpful if you need help finding anything the clothes are nice . read more

Great store with a huge inventory with excellent customer service! We took advantage of their BOGO 50% off deal and bought some very comfortable shoes. Their goga mat flip flops feels like walking on clouds! read more

Young or old Skechers have the right footwear. The staff at the location work very hard at keeping the store clean and in order, as well as helping customers find what they are looking for. Everything is reasonably priced and the clearance section is at the back of the store. Comfort is very important to me, I have tried them all but Skechers have the quality and thousands of styles to choose from. read more

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Recently ordered a pair of slip on shoes. approx $75 with discount. Tried to slip on right shoe but was unable to insert foot into shoe as it was too narrow. The shoe never touched the carpet. Returned the shoes for refund and received email stating shoes appeared to have been used and would not receive credit card refund-only store gift card. Left foot shoe never taken out of box. Never doing business with this company. read more

I like shopping shoes at this Skechers outlet, they have all kinds of good shoes for walking, running. Especially the customer service is excellent read more

Great huge store! Lots of great shoes on sale. Easy to find on NE corner of Bristol & 17th St.

Went on Tuesday to buy shoes, never did I get greeted by an associate. I needed help to find a size 10 1/2 but no one was in the store to help walked all around the store no one worked there.. had to wait for 20 minutes for an associate to come to the register and check the items out.. staff wasn't friendly WORST CUSTOMER SERVICE!! read more

Never going to buy shoes at this stores! Went to this one they did not have any of my size in any style I choose!! I left and ent to the one on state college by the 91 freeway! I found the size and style I wanted but the guy who was a the register did not have his number to log in on the register! He went back to ask someone else number to open it up! That did not work either! So I could no buy the shoes because he could work the register!! My despoilment was that I drive out of my way to and buy the shoes and they fail to deliver! Never buy here again! read more