Called 5 times and spoke their intuitive dumba** "smartbot just to get told it can't help me…read moreeither.. I just wanted to call and asked if they had a shoe in my size. No answer. I called at 5:54 on Sunday 5 TIMES! so whoever was working the front desk. Gon ahead and write them up It's actually ridiculous how bad customer service has gotten in the last couple of years. Great job on the first impression at this location footlocker.

Staff: Wow, the customer service here was really impressive…read more Unfortunately, I don't have names but it was last night around 8pm. Everyone greeted us, helped us with sizing, and was all around nice. Quality: This store is large with a ton of selection. Value: I was very excited to find a pair of shoes for $20 cheaper than offered on the Nike app. So in my eyes the pricing was very fair. There were several other shoes in a clearance area that had a nice price drop. Overall: I was very pleased with my visit. The staff was very nice, the store was clean, and there was a lot of selection. I would definitely come back again.

We were helped by Shaday and she was incredible! She is knowledgeable and all of their products and…read moreprovided us exemplary customer service. She went above and beyond to help us order online, even though there wasn't the right size in the store. Hats off to management for having such a great employee like Shaday. Will definitely be back!

I've changed my mind about The North Face's South Coast Plaza location. Their clothes look good,…read morehowever, the materials aren't ideal for hot and humid days. My shorts and joggers don't feel good against my skin during those times. Even with sale pricing, I don't think the clothes purchased here are a good value. On the bright side, the employee helping me was nice and had a lot of knowledge about the rewards program. In terms of what I have written about the materials used in some of their apparel, there are a good amount of Redditors who corroborate my opinion. I'll admit that when the weather is cooler and not humid, their clothes look good. Right now, my choices for clothing are from different brands.

I have shopped at this Champs location many times at the Spectrum. Nice store with all the top…read moregear I like. Its a bigger store and all. Its just always been a favorite of mine.

Walked into the store and nobody greeted me. The person in the front just stared at me and didn't…read moresay anything. I continued to browse the store and associates would pass and not say anything. Decided to leave as it's clear they don't care about customer service.

I ordered a pair of Saucony Shoes online, and they were shipped very quickly. Unfortunately, the…read moresize was incorrect, so the next day I visited my local Journey's store for help. It was my first time visiting any Journey's location, and I was genuinely impressed from the moment I walked in. Both the staff and the manager greeted me warmly and were exceptionally friendly. The manager promptly asked how she could assist, listened to my situation, she reviewed my receipt, and looked up the order. She looked them up in the system but her store did not have the correct size available in stock, she then went above and beyond by handling all the necessary paperwork to have a replacement pair shipped directly to me while also processing the return of the original pair. The entire experience was smooth, professional, and genuinely pleasant. I left feeling valued as a customer, and the manager's outstanding service truly made my day. She was top-notch, and this first in-store experience gave me a very positive impression of Journey's. A++ to this store's manager!

Do not shop at this location they will scam you and charge you for items they claim are "free" with…read morepurchase. When I showed the sales people they couldn't comprehend how charging me for the extras wasn't a discount. When I asked them to do the math my purchase would have been $10 less without their add on. They couldn't understand that paying more than what the 2 items I was purchasing cost was not a discount. If you purchase here, I would check all charges because who knows how long they've been getting away with scamming people.

Ah! It was heaven walking into this huge store with super cold ac running after being sweaty in the…read moreprevious store with no ac on a super hot afternoon. The store has huge inventory of sneakers shoes, in all different brands! And it's amazing how much Skechers shoes they carry, compared to the actual Skechers store a few doors over. I ended up spending over 2 hours in there and found 2 pairs of Skechers sneakers. Off-Broadway (now Rack Room Shoes) has the Buy One Get One 50% off all year round. However, their prices are not really discounted prices. Service is good here. If they don't have your size, they will order and ship to your home for free.

I love getting shoes from this place! Great selection of new shoes that are affordable and good…read morequality. I ALWAYS do the Buy 1 and get the 2nd one half off. It's a very clever and smart business move they did with that. My work shoes always need to be replaced every 7 months due to how much I walk and run around at my job. So I go here to Broadway Shoes. They always have my size and plenty of variety and selection of shoes to choose from. This time around I got my new Fila non-slip work shoes and another pair of casual Adidas which I really like. I always walk out of here with 2 pairs of shoes haha. Huge store with plenty of selection. I got a pair of Cole Haan shoes for $70.00 and saw those same exact shoes at Bloomingdales for $160.00. What a price difference. The markup on the shoes at the mall is ridiculous. Come to Broadway and get good quality shoes for an affordable price.

I know, I know. Not the prettiest shoes but once you own a pair, you'll know why they're popular…read moreand you're gonna want one, two or more. Shoes for comfort are definitely more on my radar as I've gotten older. I typically don't buy something full price and wait for sales, but even without a discount, the value and durability of the shoes are worth it. I hadn't purchased a pair of Crocs in several years. I decided to take the family to buy some due to our many strolls that require a lot of walking. A couple of the kids were complaining of their feet hurting which as everyone knows, painful feet puts a huge damper on your experience. Crocs at Irvine Spectrum, is located close to Dave n Busters as you're heading towards The Cheesecake Factory. Once we walked in, we were greeted by friendly staff who told us about the specials and gave us coupons for extra discounts. They were very helpful and knowledgeable of their products. There are so many Crocs to choose from, ranging in style and colors. There is a definitely a shoe for everyone. Personalizing with jibbits makes them even better. I have no complaints really...except that the store needs more places to sit for fittings. There was only one little spot close to the back room. If we wanted to get up and grab other shoes, we couldn't leave our stuff there because other buyers would have no place to try on theirs. If staff needed to get by, we were in their way, so it was an odd place to be. Note for online orders, returns or exchanges. I called and confirmed that you can do them in store, however, be sure you are aware. They do not carry everything that the online store offers. So exchanges will be limited. I am already scouting my next pair. Crocs, are super comfy shoes I can walk in for a long time without breaking the bank. That's a win win if you ask me. Sign up for email notifications to stay up-to-date on sales and discounts.

I came here today to look for a particular style of Crocs clogs as a Xmas gift…read more The store has a huge selection but not what I'm looking for. I know for fact that they had them here a few weeks ago because my sister sent me the photos while I was out of town. They must have been sold old during Black Friday week. Bummer. The store is cute, clean. and very well-organized. The associates were helpful and explained everything clearly. They have many promotions going on right now.

Easy to shop here, and affordable. Large parking lot. Quick in and out for convenience.read more

Different managers have different policies. Made an online return here 3 weeks ago and the…read moreexperience was great. Attempted to make a second return well within the 30 day return policy and was told they could only offer store credit because it was an online order....but I can mail the order back for a full refund. Makes absolutely no sense.

Their customer service is on point. From the moment I walked in the store. They have a nice…read moreselection of shoes at reasonable prices. They had some shoes that I couldn't find anywhere else.

I came in and was helped by Christian. He was extremely helpful and made sure to address all…read moreMy concerns and needs. He has an enthusiastic attitude and made sure I was taken care of like family. He deserves nothing less of a raise or promotion for his hard work, thanks again!