Saxon Shoes is still like the family store it once was. Love Anna, the manager! She is super…read morehelpful in selecting shoes for a patron as well making sure the store is well-run. Christina at the desk is friendly and efficient! Gracie, one of the newer clerks, was a dynamite in making sure I got specific help in finding much needed dress shoes. All the clerks are great. You can't go wrong no matter who is taking care of you. Love this store! Richmond is lucky to still have the service and style!

Highly recommend Saxon Shoes! Polina was amazing in helping me with to find a comfortable shoe for…read moremy event coming up! Super friendly, very helpful and knowledgeable about the brands! Thank you!

Came on a Friday at 10:30am - was serviced immediately but the store quickly filled up and there…read morewas a wait by the time I left at 11:45. I worked with Anthony who provided exceptional service. He was friendly, knowledgeable, and patient. I love the science approach to figuring out the best shoe for your needs.

Would definitely recommend going to Fleet Feet if you're looking for a shoe that works for you and…read moreyour body. Walked in and immediately was helped by Lucas who did an amazing job helping us find the perfect match based on our feet and walking/running habits. We will be going back for the service and insight provided by Lucas and the staff!

Service selection value all excellent…read more As soon as I walked in the door, I was greeted the attendant make sure I could find everything I needed and explained how the pricing went. Some things were on sale which made it great value. I got three new pairs of shoes for under $100 awesome.

As soon you walk in the door theres an un polite woman at the register. She was very unfriendly,…read moreunprofessional. Not a sole in the entire store except her and another cashier/employee at two different lanes. Neither greeted me btw. I did though and then I asked for an item which I was alerted before I could finish that it wasn't in stock, and wasn't even an item sold there. I asked out of confusion, "why didn't your store sell them?" She replied because nobody wears them. Immediately I knew this employee had an issue, with something or someone probably herself because I'm somebody and I'm asking you for the item so apparently somebody where's them. Your comp right next door was outta of stock or they didn't have the sizes I needed. I was buying for my entire family. Maybe it's because I wasn't wearing her favorite color because she had red coloring all in her head that looked stank with clearly a stank sarcastic attitude to match. FYI if you are in the customer service business and you refuse to give good or choose rather poor customer service just get out of the business. Times is already bad economy wise. I'm spending money that definitely doesn't grow on trees. The last thing you want is not only for money to not come in, You also don't want people running your future sales away. It's ok maybe it's not for you. Businesses will continue to go out of business unless the management checks the employees bottom line, especially considering the times. There's someone else who needs a job but more importantly actually likes what they do. Not sure if I'll ever be back to shop here, unless desperate.

Customer service could have been better, seems associates are more concerned with your individual…read moreconversations than actually trying to help. If it wasn't for purchasing specific shoes for a wedding, I wouldn't shop here.

Why is the Short Pump, VA store so trashy? I stopped by to pick up an order and look around. From…read morethe minute I walked in the door there is trash everywhere inside. I asked Ryan who identified himself as manger why there was so much trash and litter throughout, he looked around, shrugged his shoulders and said he did t know. He simply said, "sorry" and walked away.I understand I'm not eating there but it would be nice to sit down and try on shoes with having to find a place without fries and trash on the floor. They also told me they are bagless now. So, if you buy $600 worth of shoes like I did - plan to make a few trips.

Lovely outdoor mall at the area. I can see this is a really good neighborhood. Very well paved and…read moreconstructed. Kids play area through out the mall. Great for family. I love it has hallway/balcony. It's great for the hot days and rainy days. We were there in the middle of heatwave. Definitely helped a lot. Great selection of brands and shops, fashions, accessories, shoes, food and beverage etc. I don't really see any sale or discount signs at any store. Most likely just regular prices.

We came to this place to get some ice cream from Cold Stone, but it turned to be a such a fancy…read morepleasant shopping center. It was open space layout with two floors of structures. In open spaces they had lots of kids activity and relaxing spots. Whole area was kept clean and constantly monitored, excellent service all around. There were several escalators, elevators and restrooms throughout the shopping center. Plenty of parking spots were available all around, pavements could use some improvement. As we walked around for a bit, I found many of my favorite stores like Lululemon, Dick's, Lego, H&M and an Apple Store too. It was a good mix of popular and expensive brands. They had Macy's and Dillard's departmental stores. Several of the restaurants included CFK, Chick fil a, Chipotle, The Cheesecake Factory, Texas De Brazil, Magliano's and lots more. Initially we went just to just visit Cold Stone, but we ended up spending couple of hours at this shopping center. I also found the rare Capital One cafe. We spent time shopping in Dick's as well. Overall I was really impressed by the quality and offering of this shopping center but since it's outdoor, feels very sweaty walking on hot days..

Went to the store on July 1st. Wanted croc gems, and there you have to tell them which ones you…read morewant and they grab them for you. I wanted the american flag, and the employee asked continuously if i am sure i wanted it. then asked me if she could talk me out of it. i said no. then she proceeded to ask my friend group if they were going to talk me out of it. they said no. Very disappointed in the customer service there.

Rack room has a variety of styles and brands for everyone in the family. From time to time, they…read moreoffer a buy one, get one half off special. Be aware that some of the shoes can be purchased at a cheaper price locally. For example, the Vans cost less in the Vans store at Short Pump Town Center than at Rack Room which is a discount shoe store. When shopping here, make sure you check the prices elsewhere before buying. It's always best to do this in order to save the maximum amount of money.

I went in to Madewell today for the first time after hearing wonderful things about their jeans…read more I'm in the process of leveling up my wardrobe (new year, new me!) and replacing lower quality pieces with higher quality pieces. I guess it's time to be a grown up! Jeans are really funny and you can be completely different sizes depending on brand and cut. So, as much as I hate trying things on, I decided to pop in and give them a test drive. Well, people definitely aren't lying! The jeans are soft, supportive, and definitely high quality. They're thicker than some others that I have from a different brand and I really enjoyed everything about them. I was surprised to find that my normal size fit me very well. The young lady who was working today was very nice and helpful, without being overbearing. My favorite kind of employee interaction! Definitely glad I came in today and looking forward to owning my very own pair of Madewell denim in the new year!

I had a disappointing experience at this store. I selected sale items from the sale rack and was…read moreready to purchase. There was a sign that stated that all sale/clearance was additional 30% off. The sales associate told me not everything on the sale rack did not qualify for additional % off. If that is indeed the case they should remove those items and display them separately from the 30% off sale items. This is very misleading and false display of pricing.

My daughter purchased a pair of black uggs for her boyfriend that were the wrong size. She…read moreattempted to exchange them but they noted they did not have the size she needed in that store and that she could go to chesterfield town center, so my daughter left to call me and I told her just ask for a refund because I didn't want her driving that far. She went back to return them and when the employee told her again they had them at chesterfield town center my daughter said, can I just get a refund and the employee just stopped and stared at her blankly like she was dumb, proceeded to walk in the back to scream in which other employees came to try to assist my daughter and when the employee returned from the back to finish the return she got frustrated the receipt wouldn't scan and she had to manually enter the receipt number and said "nobody has time for this" and after it was keyed in then said "I hope this doesn't work". My daughters are caring Christians and did not stoop to her level and waited patiently for the return but after being treated this way we will not return to this location. I pray that employee can find peace or a job away from interacting with customers so she is not rude to customers.

Went in with my husband. Someone who worked there asked if we needed any help, my husband replied…read more"we just came to look, thank you though". A girl behind the counter mocked him immediately in a high pitched voice and walked to the back. This place has another review on Google for the workers mocking/ making fun of their customers. You would've thought we had walked into their house the way we were treated like unwanted guests. Rude, crappy, and hostile behavior.

I really appreciated my visit here. I went in to simply try on some different models of shoes as I…read moreneeded a new pair of walking/hiking shoes. Jason waited on me and was fantastic. I thought I knew what I wanted but he really helped me figure out what I needed. He was super knowledgeable about each model and what the features were that would serve me best. He wasn't pushy at all and I know I tried on at least 7-8 different pairs and sizes. I have run and hiked for 30 years; but I still learned something today. I highly recommend the foot scan they use. I knew my right foot was a little longer than my left but the scan affirmed that and that my left foot was a little wider. Thanks so much for great service and I walked out with a great pair of shoes!

Best customer service! Did a one time defective return for a new pair because metal was sticking…read morethrough on the heel section after 3 months. Wow, impressive! Thanks New Balance! We will definitely be back! Love this store near Trader Joe's!!

Serious props to Crystal in the Bedding and furniture department! I hate retail shopping but my…read moresister insisted we go look at mattresses at Macy's due to some orthopedic challenges I have. Crystal came up to help us and we were thrilled! The woman knew her stuff and I even ended up with the extended care plan! She had me try out about six different levels and styles and asked fantastic questions. My sister and I both recommend Crystal at Macy's Short Pump for a knowledgeable, fun, and super helpful guide to quality furniture and mattresses!!!

The selection at this Macy's is good but not great. Not sure if the quality of their clothes are…read moregoing down all across the country due to "fast fashion" online which is ruining good quality clothes. The staff customer service is a hit or miss here. But I had an awesome experience with Shareeda (spelling?) at the M.A.C. counter! Not only did she help me find the specific products I was shopping for, she helped me with beautiful eye makeup for my business headshot at work that day. She listened to the "natural" style I wanted and nailed it! She was so lovely and supportive. Give this lady a bonus!