EDIT TO ADDRESS THE REPLY FROM THE OWNER: Yes, this was my second visit and as I mentioned, the service is very overpriced for what is offered. The only reason I booked a second time was because my usual place was fully booked before Halloween weekend and yours had an opening. The setup and the price were an issue, but I still gave it a chance simply because of timing. The first time was fine just overpriced and not luxury. As for the timeline you described, it isn't accurate. My appointment was on Thursday. I noticed the issue starting on Saturday, and by Tuesday the polish on my big toe was completely off. I messaged you after that. Yes, I replied two days later -- because I work -- but that doesn't change the fact that the polish failed almost immediately. The bigger issue was the week-long gap in communication. I followed up on Thursday, then a full week passed with no response, so I followed up again on Wednesday, and again on Friday. Only then did I finally hear back. That's why I didn't feel comfortable coming back in. This is silly but the big toe is not a minor detail lmao -- it's the largest nail and made up nearly half of the overall pedicure. Getting $20 back total (about $10 for the toe and $10 for the tip) from an $85 service felt dismissive given the situation, especially since the polish didn't hold up past the first few days. I'm simply sharing my honest experience so others know what to expect. I'm glad you stand behind your work, but my experience with the result, the communication, and the refund policy was not positive ORIGINAL REVIEW: This review is in regards to a gel pedicure with Jolene. Extremely disappointing experience: overpriced, unprofessional, and poorly handled. I really wanted to like this place, but my experience was terrible from start to finish. First, the pedicure setup isn't what you'd expect for the price. There's no sink or proper pedicure station. She heats up water and pours it into one of those small vibrating foot tubs you can buy on Amazon. For an $85 gel pedicure, that alone feels extremely overpriced. I had my appointment on Thursday. Over the weekend, I noticed on Saturday that something was already starting to look off on my big toe. By Tuesday, the polish had completely come off that toe. This is the big toe, basically half the pedicure lmao and the polish clearly hadn't been applied or cured properly. I reached out as soon as I noticed the issue and followed up multiple times. I didn't get a reply for more than a week. When she finally responded, the blame was put on my "positioning," which was frustrating and dismissive considering the photos clearly showed the problem. I would not have minded at all if I could've come in promptly manner (not two weeks later at this point). What made the situation even worse was the "solution" offered. She refused to refund the service and instead gave me $20 total. She clarified she could refund me for the one toe lol. Essentially $10 for the toe and $10 for the tip I had already left. Getting $10 back for the biggest toe on an $85 service was honestly insulting. She did offer to fix the toe, of course. But by this time, I did not feel comfortable. It had already been two weeks since my appointment. On top of that, the location is in Old Town, so depending on the day you sometimes have to pay for parking. Between gas, parking, and the long delay in communication, going back in was not reasonable. I've had plenty of gel pedicures, and this was by far the worst quality and worst customer service I've ever experienced. I paid premium pricing for a pedicure that didn't last even a few days and took over a week to get any meaningful response. Definitely won't return, and I would not recommend this place at all. read more

Skin Bliss - Hair Salons Near Me - Albuquerque, New Mexico

Jolene does an amazing job! I have been twice for manicures. The bio sculpture gel is amazing! I was so impressed with how it held up to daily life. Stayed shiny and didn't chip. It's a different product than regular gel polish. Call and ask the details. The salon is in a really beautiful old building with a courtyard right off of the Old Town Plaza. The perfect place to treat yourself. read more

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Very nice place located in old town with the lot of ambience and excellent practitioners. Everyone was very friendly and I got in and out quickly. read more

This place is an incredible Gem. Jolene has a quaint, stylish, and relaxing spa in Old Town Albuquerque. I have been coming here for a few years now and she is incredible. This is the place to go to pamper yourself. read more

So no one has written a review yet and I feel compelled to put forth good things about this gem of a salon! I love its unique and adorable character; the staff that are so friendly and wonderful; and their services which are executed well and in a timely manner. I love the interior- I would seriously just hang out in this space all day if I could. The girls that work there are friendly and respect if you don't feel super chatty- or, alternately, if you do. One caveat is the phone service- it's appointment only, and you have to leave a message to make one- so you may not be able to get the instant glam fix you crave. I"d call ahead and make an appointment- it's certainly worth it! read more

Went to Lisa for my first facial peel! It was absolutely amazing! Can't wait to go for my next treatment! Her after care product is great! My skin is looking wonderful! Thank you Lisa!!! read more

Lisa gave me the best facial. She is incredibly knowledgable and gives a lovely relaxed facial. My skin feels amazing, and she didn't oversell or push products. Just told me what would work best for me and I like the acne spot product I bought. After leaving my Facialist in NYC I was so worried about finding someone to take care of my skin. I'm so glad I found Lisa. I really recommend this place, nicely decorated and peaceful. read more

I've been twice now, and really impressed both times with Jolene for both waxing and facials. She really knows her stuff, and she really listened to my concerns about my skin and my waxing preferences (I'm kind of a micromanager when it comes to my eyebrows!!) Also, during the facial she also gave me a "mini massage" which was really wonderful. I don't actually live in Albuquerque, but if I did Skin Bliss would definitely by my go-to place. The other reviewer was correct-- I do not think they have a receptionist to make appointments. Both times I booked online and it was very easy. Also for both appointments the salon was running on time, which I really appreciated. The atmosphere there is really nice without being stuffy. I give Skin Bliss my highest recommendation! read more

I found Skin Bliss three years ago and have been a loyal client of Jolene's since then. Her spa is clean, the atmosphere is pleasant, and she does a beautiful job with Bio Sculpture products. And I truly appreciate how pleasant and professional she is! read more

Karen was fantastic! I was having much pain in my right foot to the point I couldn't walk. Scheduled an appointment and after the massage I walked through Old Town and a casino for 10 hours. Karen saved my mini vacation! Thank you! read more

I have been going to Skin Bliss for the last two years, they did my whole wedding parties makeup and hair and I go there on a regular basis for all my beauty needs. Jolene the owner is very friendly as well as prompt with service. Everyone is very professional and welcoming. I would recommend this place to anyone. read more

Just got a chest wax. Wife will be thrilled, Jolene is terrific - very professional, quick, and as painless as possible.

What a lovely place, my manicure was perfect and I would definitely recommend! Jolene is wonderful!

I went to this awful place last weekend for a massage. The staff was extremely rude. the service was horrible and if anyone cares about getting a good massage that is worth their money do NOT come to this place. WASTE OF MONEY AND TIME... read more

I went for a Brazilian and saw Jolene. I asked if she double dips and she said no, and I watched as she worked on me and she didn't. The second time I went back, half way through my Brazilian I noticed she was DOUBLE DIPPING and also using one wooden stick and one metal spatula type stick (think frosting a cake or plaster...which also left a burn mark). I was horrified! I immediately pointed out that she was double dipping and she explained that she always does that but she uses a different stick per client. Seriously disgusted. I will not be going back. read more