This shoulda-coulda-woulda been a 5-star review, but you can see that my rating is only 3. Let's…read morebreak it down using the following criteria: Location. Product. Convenience. Service. Backstory of sorts: We've enjoyed Olivia Olive Oil products for the past several years...but have never ordered or purchased in person. We've been fortunate in having been gifted many bottles over time, and we have enjoyed all of them. Location: Currently on Cool Springs Blvd...BUT as I found out yesterday, they are in the process of moving to downtown Franklin. That should bode well for walk-ins and increased visibility. Product: As mentioned above, they have an excellent - if not superior - selection of EVOO, Flavored Olive Oils, Vinegars, Dip bases, Mixes, and more. (Check their website.) Convenience: Walk-ins are welcome. Stop by and taste before you buy. You can also order online...BUT this is where the stars begin to fall. I ordered online over a week ago and my Credit Card was promptly charged. I received an acknowledgment that my order had been placed and then...silence. I called a day later, assuming that I could stop by the store to pick up my order. (I chose "pick up" rather than "local delivery" to avoid the $10 delivery fee (just under 6 miles - so easy trip). When I called, I spoke to a clerk who said she did not have access to the computer so she could not check my order. I said I'd check back in a day or so. And, still no email acknowledgment or other message that my order was ready for pick up...so maybe my fault? After two more unsuccessful phone calls and nearly a week later I decided to drive to the store. Walked in (with my mask on...after all, that is the local modus operandi for businesses following the "Tennessee Pledge" for business re-openings in this current health "atmosphere.") BUT I did not see a TN Pledge poster on the door...went in anyway. No one in sight so I called out a greeting and was greeted in-turn by a person who...once again, could not access my order, was confused by my request...and then I showed her the confirmation on my phone...the order detail. She promptly called the owner since my order was not available at the store...and they had already moved all the size bottles I had ordered to the new location. After some verbal back and forth it was finally decided that they would deliver my order to my home. And, indeed, it was delivered early evening ... with a brief verbal "thank you for your order"...(no mask ..., well, I wore one). I want to support local businesses; and I will do that whenever I can. The issue here is no follow up on an order that was placed according to their website instructions, no access to information over the phone or in person regarding my order; yes, they are changing locations, but there was no indication of that on their website or posted that I could see. And the cavalier attitude about otherwise generally-followed by local businesses Covid guidelines. #disappointing A brief and polite thank you note plus a small packet of Mediterranean dip mix...was included but no..."I'm sorry about the mix up or delay or..." And no charge for the delivery...this time. In this difficult time for everyone, especially business that are struggling and individuals who are more susceptible or vulnerable, it would be nice to see that common courtesy is still alive and well. Yes, I do recommend this business...and I likely will be back. But they need to do just a little bit more to earn all five stars.

I chose to spend my birthday last weekend in Franklin. It was my first visit. I had beforehand…read more mapped the stores I did not want to miss during my day. I chose your shop first because I read your store had the upscale selections of infused olive oil and vinegar that I love. Last Saturday (8/3) morning, I entered your shop eager to start my day. As I entered the shop with my husband, there was a woman behind the counter. She looked up at me and I told her it was my first time in Franklin and I had chose this shop to start my day. (I was wearing black capris and a black shirt that had "celebrating My birthday shirt in Franklin", with a round button pin "it's my birthday ". She was looking at me like I needed a bath or smelled bad. Her only response in a condescending tone was "Is it really your birthday or you just wearing the shirt?". I said it was my birthday and I was celebrating it in Franklin. She did not respond. I approached the counter and saw a paper with my options. I told her I was looking for garlic or basil infused olive oil. Without changing the look on her face or her tone she asked what size? I told her the smaller size. She reached from behind the counter and placed a bottle of basil and bottle of garlic olive oil on the counter looking impatient. Since I was out of garlic EVOO that I had bought in Helen Ga. I purchased only that bottle. I asked her name as she bagged my oil. Her name was Jennifer. I told her my name was sherryl and I was happy you had my olive oil. ...... silence as we left the store. I was not welcomed, wished a good day, or even given basic store etiquette, instead I was made to feel I was a bother, and definitely not a welcomed patron. I have enjoyed the olive oil and your product is delicious. But the experience with Jennifer attempted to spoil my day and birthday. However it did not. Our next stop was the Coffee shop and ended up at Cork and Cow. Every encounter after we left your shop was positive and welcoming. We had a fabulous day in spite of how it started. I am a CVICU charge nurse in a local hospital and I counsel employees on appropriate communications with our clients and their families. I recommend Jennifer understand every person is of worth and you communicate more by what you don't say than what you do. A disappointed patron, Sherryl Isley Hooks RN

The shortbread cookies are delicious. I ended up buying their Tennessee whiskey shortbread and the…read more"Nashville traffic" jam as gifts for a friend also. It makes a good gift for someone who might be visiting from another state and wants to bring a little bit of Tennessee back home with them.

Great drop in place if you are looking for a good place to grab a delicious sandwich. I went here…read morelooking for a fresh sandwich and that's exactly what I got. The staff were friendly and prompt to get all the food out quickly. We enjoyed the sandwich of the week, 'Sweet Italian', and the Rotisserie Chicken Sandwich. They have gluten free bread available for purchase. It was a great loaf - I'd highly recommend trying for my gluten free friends. I loved the healthy options this store had to offer and will definitely be going back!

Great steaks. The employees were helpful and friendly and the parking was easy and convenient.read more

I went to an event at Brooklyn Bowl and ran into Ivory Cotton Bar on their rooftop. The setup for…read moreIvory Cotton was so cute and the cotton candy was great! There were three flavors, coconut, cheesecake, and strawberry. The owner was super nice, and I was so excited to eat cotton candy because it had been years since I've had the chance. If there's an event and you want to add something extra fun and special, I'd definitely recommend adding this cotton candy bar. People loved it!

Mere Words cannot adequately express how happy my stomach is right now. I do not like to drive so I…read morerarely frequent Nashville but thankfully these fine people take pity on...um..I mean they PARTICIPATE in...Clarksville's community holiday events so I have been able to stalk ... uh... harass..uh..follow harmlessly..Yes! That's it! I Follow them harmlessly from a safe distance of fifty feet (pretty sure that's what the restraining order specifies) to whatever local venue they may be at to get my fix. If you would like to follow harmlessly as well, I suggest following their IG page for current locations or if you are in Nashville run -do not walk- to their store to pick up that yummy nummy red velvet. Seriously, they are THAT good. Grandkiddos like the cookies & cream too.

So many unique and delicious goods! They were super helpful and when I brought damaged goods to…read moretheir attention they handled it immediately. I had just as much fun looking around as I had snacking later. Not pictured- a beautiful room with shelves and shelves of wine

Best sourdough in Nash! It's consistently hot out of the oven and they rotate flavors seasonally…read more It's also a great spot for wine and host gifts! I hate to even bring up the sourdough cinnamon rolls but they really are life changing if you can get your hands on one (only available on Sat/Sun and they go fast). If you're concerned about the higher price of buying fresh bread, it freezes so well and is easy to thaw out as needed to prevent food waste :)

Five stars for great service at one of the few remaining Planters Peanuts stores (though the stores…read moreare now independent entities- most of the stores were closed when the company was sold years ago). The woman working the counter here was so nice and let us try a few different items in store and let us know what had been freshly roasted. In addition to the Nashville nuts, and some fresh roasted peanuts I got and lovedddd the fruit sours. 10/10 would recommend. Lots of nostalgic candy available as well as several kinds of nuts, in varying flavors and coatings. Over all a great stop inside The Arcade, one of the oldest indoor "malls" in the US.

Old school for sure. That's the best part about this place. It's in arcade alley, which is also a…read moremust see in Nashville. Read the history on the alley and the peanut shop, pretty cool! The peanut shop is one of the original planters peanut shops, been there since 1927. Out of the 2000 shops they had around the country back in the day, only 4 are left. You walk in and it smells like roasted nuts. The warm salted roasted cashews were so good. They roast all their nuts there. If you like boiled peanuts this is the place to go. They have lots of other candy to choose from. We stocked up. The lady's that work there, super nice...gave us samples and tips on what to get. Great little nut store/candy shop. They still use the old school scales to weigh the nuts and candy. Wish more places like this were still around.

The very best! So many amazing flavors- sweet and savory, it would be impossible to choose a…read morefavorite. I believe I have more than 10 favorites. love the people @Moose Head Kettle Corn!!

Kettle corn was fine. We got two cheddar variations at the Titans game. Nothing I need to eat…read moreagain. Maybe the sweeter ones are better? When purchasing two bags at the Titans game, we were tracked down by one of the workers on the way to our seats as the purchase had not gone through. Totally understandable; however, she wanted me to stay put out of eyesight from the stand while she went back to the stand to run my card. I was not okay with that, so we followed her back. I watched her run my card two more times minimum, and I had a feeling she overcharged me. She told me to reach out on Instagram or email if the charge was wrong, and sure enough I had been charged twice. I reached out with my receipt info and details of the charge and have yet to hear back...all while they've posted on Instagram plenty more times. Again, the kettle corn was fine -- not bad or I would give it a lower rating. The service really did rub me the wrong way as I followed their instructions to then have to dispute the charge. If they are going to have a social media presence, they need to respond to customers. I'd try it again if someone else buys it for me. Update: I changed my review to four stars as I do appreciate the message to try and make things right.

A very cute shop. They have lots of oils and spices for the kitchen. We bought some fresh nutmeg…read moreand some spices. Such a cool place to spend a bit of time. And the results in the kitchen would excel! As Arnold said, 'I'll be back!'

I popped into this store on a whim while I was in the area. I love spice stores and picking up…read morespices while I travel is my favorite thing to do! This place had several I wasn't super familiar with but Pattie to the rescue! She explained what other customers of hers had used the berbere seasoning on and I'm confident that I will be able to make a tasty meal at home with it! I had a really lovely conversation with her about produce and the local farmers market which I'm hoping she will be able to work soon! Next time I'm in town I hope to see her there!