A recall on my car and the dealership being out of loaner vehicles landed me in a rental car for a…read morecouple of days. I didn't even know this location existed, but the dealership shuttled us here to hook us up with a vehicle. They called me on the way to confirm and verify some information. Upon arrival, I was greeted and helped immediately. A $100 refundable deposit was required of me for incidentals, plus a $2.03/day vehicle license and recovery fee. Once the paperwork had all been handled, I sat down to wait for a vehicle as there were a couple people ahead of me. I didn't know it at the time, but since the dealership was footing the bill, I had to stay in the same overall make of the dealership, so when they walked me out to a Chrysler Pacifica van, I wasn't exactly excited, lol! No offense, but I'm an SUV girl and I like sitting up higher off the ground LOL! I was however, VERY thankful to have a vehicle, so we made do for the 3 days I had the rental. When I received word my car was ready for pickup at the dealership, I was delighted to find out I could return the rental to the dealership and they'd take care of the rest. I did call Enterprise to make sure they were okay with that, and they confirmed it wasn't a problem at all. Thank you, Enterprise!

We phoned this business at 3:25 in the afternoon, told them our car was broken down and we needed a…read morerental. We gave the agent the address of the repair shop we were at, and told him we needed somebody to come to us. He said that somebody would be there at 4:00, but due to a language barrier, could not ascertain whether they would be picking us up or bringing a car. At 4:15, we called again to find out where the driver was. We encountered a much worse language barrier, but managed to understand that the agent would look into our reservation and call us back. At 4:30, we made a third call. This agent spoke good English. She verified our reservation, apologized for the inconvenience, and said that the driver was running late and would pick us up next. Then she changed her mind. They don't pick up people outside of a five mile radius. (The shop was 5.2 miles from their business. I checked.) She apologized for the inconvenience, and said that the first agent should have checked before booking the reservation. We were trying to figure out how that error was our problem, and questioned her about it. She put us on hold to "check into it." Then she came back, apologized again for the inconvenience, and repeated that we were outside of their pickup area. They made a reservation (they were sending us texts about it), but refused to honor it. The conversation deteriorated into a back and forth of, "What are we supposed to do?" on our end, with, "I understand, I'm sorry for the inconvenience," on her end. Then the story changed yet again. The driver was going home at 5:30, so it was too late for him to come get us. She suggested that we drive to her. Well, if we had a car, we would not need to drive to her, would we? We finally hung up on her and tried desperately to find another car rental, but it was almost 5:00, so we were too late. The moral of the story? This Enterprise dealer threw us under the bus and stranded us - and a sidewalk covered with our belongings - in a car repair shop after committing to picking us up.

Avoid at all costs! Do not expect to get your deposit back no matter what. They will tell you that…read moreyou went over the mileage without even checking, because they give you an IMPOSSIBLE amount of mileage. The owner will text you and be completely unprofessional. Then apologize the next day telling you it was his birthday and he had too much to drink.

Renting a car has never been so easy! ThanksThe best car rental place I"ve ever been toread more

Independently owned , In the same shopping center as the Jurupa Hills Animal Hospital…read more Met Avi at the front desk , he provided superior customer service when we came in to pick up our car for the weekend. He also upgraded our rental from a Tahoe to a suburban, definitely didn't expect it, which was really nice and we could use a little more trunk space . My first time here at this location and won't be my last . Great service!

My favorite Hertz location!!! Everyone there is so helpful and kind!!! BIG THUMBS UP TO AVISHAK AMD…read moreSEBASTIAN!!! Keep up the great work

Absolute garbage location and service. They rented my gf a car that smelled so bad of weed it's…read moreapparent either the employees are hot boxxing themselves in the car , or they trully just never check and or care. Garbage

Anicia and Ed made the car rental experience great. Clean car and friendly helpful staff. I will be…read moreback.

I love Arabella and mom rentals! Every time I need a rental I know who to go to. Super great…read morecommunication very fast. Really nice and sweet, always leaves treats in the car beforehand. Cars are super clean and runs well! Thank you Arabella for meeting my rental needs lol

I had a fantastic experience with this car rental service. The booking process was seamless, and…read morethe vehicle was clean and in excellent condition. The staff was friendly and professional, making pick-up and drop-off incredibly smooth. I highly recommend them for anyone needing reliable and efficient car rental. Thank you for making this possible, from Lansing, Michigan. I will rent again whenever I visit California!

A few months ago I flew to Ontario for an interview and had to rent a car to drive to my interview…read more Hertz bailed on me because of some complicated issues, so this guy came and picked me up and helped me rent a car. He could've easily denied me, but he worked with me for a couple hours to let me rent a car. I don't know how I would've gotten to my interview without the car, so I'm extremely grateful.

The car itself shook Everytime I hit the breaks coming down the hill. I rented the car until…read moreTuesday and returned it Sunday because no one is in the office I didn't leave the keys. So I left them the keys on Monday. They didn't explain I could have dropped them off in the lock box. They still got the keys by Monday and I had the car rented until Tuesday. But I'm not getting refunded for that day.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

I went online inquiring about a passenger van to rent no call back, so I just went inside instead,…read moreonce I walked in wasn't so bad then continue to have a conversation with Jeff Canada at the front desk about miles per a day and extra questions he became very frustrated and rude....recommended to this place which wasn't a good idea they need better customer service ,so I just went to hertz instead

This review is solely for the sales department…read more What started out as a pleasant experience, has turned into a problem left for me to take care of. On July 27, 2020 I financed a vehicle I planned to give to my mother. Everything went smooth from test driving to signing my name. Willy helped me out and seemed pretty kind and very willing to get me in a vehicle. They did however try to get me to agree to pay for some sort of treatment that was already done to the vehicle (without me getting a chance to decide if I wanted it done or not) for $499. Apparently this treatment was already done to the overall vehicle, including the windows and inside, but I would not be charged for it. I opted out of paying the $499. I also asked Willy a few times if there was anything I needed to worry about, like fluids or any maintenance that needed to be done. He seemed a little unsure, but he believed everything was taken care of. After my mother had the vehicle for several days she tells me she can't see through the windows at night. After test driving the vehicle at night, I too noticed how incredibly foggy the windows were with the windshield being the worst. The signal lights and street lights were blurry, but when a vehicle drove past the opposite direction, I was nearly blinded by their lights because of this so called treatment added to the windows. Shortly after, I took the vehicle to a Chevy dealership to inspect. I also tried everything I could to remove whatever product was on the windows with zero luck. Upon further inspection, it appears some sort of round spinning brush was used to apply treatment which caused superficial scratches on the windows and car. I was also told that I would need an oil change since the oil's remaining life span was 19%. I was informed I'm going to need new tires and charging of the AC. There is a visible texture only at night that can't be felt, which makes the vehicle dangerous to operate at night. Two weeks later after trying to get into contact with the sales department, and being told someone would call me back, I finally get back in touch with Willy who isn't so helpful this time around. There was ZERO sense of urgency to respond to me or help me. His words came off very questionable. When someone who is used to speaking says "Umm" or "Uhh" a lot, it is a very telling sign they are unsure or aren't giving you the truth. I'm now left having to replace the windows out of pocket for some terrible treatment they chose to have done. Please learn from my experience and thoroughly inspect the vehicle before purchasing. I'm ending this review with saying, I will not recommend the sales department at AVIS in Colton.

They made me vacuum the car before I turned it in because of a few dog hairs or change me $150. And…read moregot very rude when I questioned it. Said their vacuum was not made for that. The car had a maintenance needed sign up on the dash the whole time and 3 tires with 28 lbs and the other was 35 lbs. I wondered why no one is ever there, now I know. Sonia was extremely rude and arrogant. I will never rent here again