A recall on my car and the dealership being out of loaner vehicles landed me in a rental car for a…read morecouple of days. I didn't even know this location existed, but the dealership shuttled us here to hook us up with a vehicle. They called me on the way to confirm and verify some information. Upon arrival, I was greeted and helped immediately. A $100 refundable deposit was required of me for incidentals, plus a $2.03/day vehicle license and recovery fee. Once the paperwork had all been handled, I sat down to wait for a vehicle as there were a couple people ahead of me. I didn't know it at the time, but since the dealership was footing the bill, I had to stay in the same overall make of the dealership, so when they walked me out to a Chrysler Pacifica van, I wasn't exactly excited, lol! No offense, but I'm an SUV girl and I like sitting up higher off the ground LOL! I was however, VERY thankful to have a vehicle, so we made do for the 3 days I had the rental. When I received word my car was ready for pickup at the dealership, I was delighted to find out I could return the rental to the dealership and they'd take care of the rest. I did call Enterprise to make sure they were okay with that, and they confirmed it wasn't a problem at all. Thank you, Enterprise!

We phoned this business at 3:25 in the afternoon, told them our car was broken down and we needed a…read morerental. We gave the agent the address of the repair shop we were at, and told him we needed somebody to come to us. He said that somebody would be there at 4:00, but due to a language barrier, could not ascertain whether they would be picking us up or bringing a car. At 4:15, we called again to find out where the driver was. We encountered a much worse language barrier, but managed to understand that the agent would look into our reservation and call us back. At 4:30, we made a third call. This agent spoke good English. She verified our reservation, apologized for the inconvenience, and said that the driver was running late and would pick us up next. Then she changed her mind. They don't pick up people outside of a five mile radius. (The shop was 5.2 miles from their business. I checked.) She apologized for the inconvenience, and said that the first agent should have checked before booking the reservation. We were trying to figure out how that error was our problem, and questioned her about it. She put us on hold to "check into it." Then she came back, apologized again for the inconvenience, and repeated that we were outside of their pickup area. They made a reservation (they were sending us texts about it), but refused to honor it. The conversation deteriorated into a back and forth of, "What are we supposed to do?" on our end, with, "I understand, I'm sorry for the inconvenience," on her end. Then the story changed yet again. The driver was going home at 5:30, so it was too late for him to come get us. She suggested that we drive to her. Well, if we had a car, we would not need to drive to her, would we? We finally hung up on her and tried desperately to find another car rental, but it was almost 5:00, so we were too late. The moral of the story? This Enterprise dealer threw us under the bus and stranded us - and a sidewalk covered with our belongings - in a car repair shop after committing to picking us up.

Avoid at all costs! Do not expect to get your deposit back no matter what. They will tell you that…read moreyou went over the mileage without even checking, because they give you an IMPOSSIBLE amount of mileage. The owner will text you and be completely unprofessional. Then apologize the next day telling you it was his birthday and he had too much to drink.

Renting a car has never been so easy! ThanksThe best car rental place I"ve ever been toread more

Independently owned , In the same shopping center as the Jurupa Hills Animal Hospital…read more Met Avi at the front desk , he provided superior customer service when we came in to pick up our car for the weekend. He also upgraded our rental from a Tahoe to a suburban, definitely didn't expect it, which was really nice and we could use a little more trunk space . My first time here at this location and won't be my last . Great service!

Extremely disappointing experience with Hertz. I picked up my rental and the gas tank was at 3/4…read more According to them, it was "slightly above." When I returned the vehicle, the gauge was at 3/4 again -- but now they claimed it was "slightly below" and charged me $50. Anyone who's ever pumped gas knows it's nearly impossible to get the needle to land on the exact microscopic spot it was at before. Gauges aren't that precise. Penalizing customers over a hairline difference on a fuel needle feels petty and dishonest. I tried explaining this to the manager, Avi, but it was a complete waste of energy. No flexibility, no common sense, no customer service. Be aware -- if you rent here, take photos of everything and expect to be nickel-and-dimed over technicalities.

Anicia and Ed made the car rental experience great. Clean car and friendly helpful staff. I will be…read moreback.

Horrible customer service. I've been calling all day and NOBODY answers. Other locations are much…read morebetter. This location the cars always break down half way to destination. Go elsewhere

I love Arabella and mom rentals! Every time I need a rental I know who to go to. Super great…read morecommunication very fast. Really nice and sweet, always leaves treats in the car beforehand. Cars are super clean and runs well! Thank you Arabella for meeting my rental needs lol

I had a fantastic experience with this car rental service. The booking process was seamless, and…read morethe vehicle was clean and in excellent condition. The staff was friendly and professional, making pick-up and drop-off incredibly smooth. I highly recommend them for anyone needing reliable and efficient car rental. Thank you for making this possible, from Lansing, Michigan. I will rent again whenever I visit California!

A few months ago I flew to Ontario for an interview and had to rent a car to drive to my interview…read more Hertz bailed on me because of some complicated issues, so this guy came and picked me up and helped me rent a car. He could've easily denied me, but he worked with me for a couple hours to let me rent a car. I don't know how I would've gotten to my interview without the car, so I'm extremely grateful.

Yes this is an amazing place the owner and workers here are very knowledgeable and very friendly I…read morewould recommend this place to literally anyone and everyone in the area or around to take a look at for their rental car needs or if you need a good deal on a used car call them they may have one they are selling.

I have rented several vehicles from here. I just recently rented a 12 passenger van for a week for…read moreour family vacation to Utah. I have always had excellent customer service and clean well maintained vehicles. My church has also rented passenger vans from here numerous times to travel to Mexico on mission trips. I have read some of the bad reviews and I must say I have never had a bad experience.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

I had an extremely disappointing experience with Avis, and I would not recommend this location to…read moreanyone. The associate, Sonia, was incredibly rude, disrespectful, and completely unprofessional. Instead of taking the time to explain policy or assist in any way, she chose to deny service with a dismissive and unkind attitude. It honestly felt like helping customers was the last thing she wanted to do. Customer service should be about respect, communication, and professionalism--none of which were demonstrated during this interaction. If you're looking to be treated with courtesy and basic respect, this is definitely NOT the place to go. By far one of the worst customer service experiences I've ever had. Avis should seriously reconsider how they train and manage their staff, because this kind of behavior reflects very poorly on the company.

After not being able to get a car at hertz and enterprise, Avis was our last resort to be able to…read moremake it to our vacation on memorial day weekend. Sonia and Paula both made it happen! Thank you!!!