Absolute garbage location and service. They rented my gf a car that smelled so bad of weed it's apparent either the employees are hot boxxing themselves in the car , or they trully just never check and or care. Garbage read more

Anicia and Ed made the car rental experience great. Clean car and friendly helpful staff. I will be back.

Getting my money back that the manager charged my CC!!! didn't ask! Didn't return my calls or text read more

Anisia makes the process easier. Been here twice. And she has helped me. She is personable, real, and professional. This location is clean the cars I got were average, but also clean. Drop off was even easier. read more

A person responded on line to my terrible review. I never heard from them personally and could not even access what I wanted to complain about from the web link they gave me because those were all about a rental. I never got to rent anything there because of the rude manager. I complained by phone and was told someone would call me back and no one ever did!!! Very frustrating, Enterprise. read more

Its impressive to have a customer service model and have the customer only talk to the first rep for 10 seconds to be placed on hold without being notified. It took 20 mins to get someone else on the phone which was Ivan. Ivan did in 30 seconds what 6 other branches couldn't do, answer my question, make me laugh, and seemed to be the only individual with common sense and product knowledge. Enterprise I just want to let you know Ivan is the reason your company has repeat customers, otherwise I'd go through another company. read more

Horrible customer service. I've been calling all day and NOBODY answers. Other locations are much better. This location the cars always break down half way to destination. Go elsewhere read more

Had the absolute best experience renting a car while I was in town for business, normally I never leave reviews but I wanted to say that this experience really felt smooth and stress free, all thanks to the branch manager Anicia! Upon arrival she greeted me and was very friendly and polite even with all the questions I had she made everything feel like clock work and when I was back to drop off she made the process very easy. Shoutout to Anicia you rock ! Will definitely be back whenever I'm back down this way ! read more

Had a wonderful experience renting a car for new years solely thanks to Anicia, who went above and beyond to make sure everything was smooth and easy for me. She singlehandedly ran the whole Enterprise BOTH times I came to pickup and drop off. She was extremely friendly to everyone and even though we waited quite a bit she herself was putting us first and making sure everything was ok before she took any sort of break! She is a phenomenal worker and this location would not be functioning without her! Thanks Anicia! read more

This is my 1st time renting at this location. Anicia WAS SO PLESEANT. IT was closing time and she was still polite. I'll come back for sure. read more

Shame on you and Enterprise ! for only having one employee working and there's always only one employee! Anthony was tremendously awesome for being there by himself. It's not fair to the customers to have to wait and for Anthony to have to have all that bearing on him. I don't think that's fair. He is wonderful. He does his job. Great he's very patient explains everything to you at the same time having like three more people waiting his demeanor is awesome. Anthony deserves help there. He is a wonderful worker and he needs to be paid a lot more if he's pulling all all the weight there. this kid is awesome. I was highly impressed with him and for running the place by himself. I just think that's horrible Enterprise. You really need to look into your places and how they're around and get this poor kids some help and give them a raise he's a keeper. read more

I booked a Full size 15 seater van through Expedia for pick-up today at 10 am at this location. When we arrived at this location the van was not available. The person helping us was trying to call his manager and according to him, she was not answering his calls. They are blaming Expedia since they said it's a third party company. They said I should have booked at enterprise.com. We asked why we were not called ahead of time that the van was not available, they said they did not have our phone number. Our booking has our Name, address and phone number. It's a requirement when you book. They did not do their due diligence of checking their reservations ahead of time is what it is. We asked if they can find the van we needed from other Enterprise locations and we're willing to pick up anywhere between here and Pasadena wherever it's available. He gives us a phone number to the Enterprise in Fontana, basically telling us to look for a van ourselves. He keeps going to the backroom leaving me and my husband by ourselves, without any updates or anything. It didn't seem like they were trying to find a van for us. My husband needed the van and needed to be in LA by 12 noon. Needless to say, he is late for his time. So my husband just decided that they will need to bring 2 SUV's instead for their trip hoping it will fit all their equipments/instruments they have to bring for their show. When we left, without a van they kept saying sorry but they weren't sorry because they kept blaming Expedia for the booking problem. When I got home, I went to Enterprise.com and tried to book the same Van for today and it allowed me to book the same Van from the same location. So even if we booked through them instead of Expedia we would have the same problem. read more

Enterprise Rent-A-Car - This is the van available on your website - Car Rental Near Me - Rancho Cucamonga, California

You guys can improve the ability for people to get a hold of your representatives. The picture includes reference, still no pick up. read more

Enterprise Rent-A-Car - Just know this is what it looks like trying to get a hold of a person at this branch. - Car Rental Near Me - Rancho Cucamonga, California

Anthony and Eddie are the best. They take care of me everytime I come. They are always pleasant and friendly. They're the reason I keep coming back. Thank you for your exceptional service! read more

I reserved a 12 passenger van in April for June, our Grson was having a tournament in Salt Lake Utah in June. I received a reminder call a week before an confirme the pick up time of the van. The day ce and we should up to pick up our rental, to be informed the van had a check engine light on & they were looking to replacement. Out time of pick up was at 4p, and we show up at 5p because nobody was answering the phone.We show up and rep. Says He could not find a replacement for us. We are so disappointed and discouraged with is branch. Fyi: pls pls do your homework before you reserve with this company. read more

Edward and the young guy with the dirty blonde hair and mustache were EXTREMELY understanding and helpful when USAA was giving us the run around, they really care about the wellbeing of their customers 10/10 thanks guys. read more

I've been here for 30 minutes. No one in the office for 20 of those minutes. They then skipped me to help another customer.

I would like to say that I had a great experience here at this particular Enterprise (Highland, Rancho Cucamonga location). The store front is clean and orderly. The cars are all well maintained, washed, and in good order. I was helped by a young man named Ed. He helped me with the paperwork, answered my questions, and was extremely polite. Very professional! This location will do its best to put you in the most optimal car that is available. read more

Had a Great experience at this location. Last minute Las Vegas trip. The price of the rental was perfect price. Customer Service was outstanding, informative, and quick. I will continue renting from here. Also, had good funny conversations with staff. Upon returning the vehicle, they drove me home. read more

Great customer service, very polite and professional. The manager was very helpful and knowledgeable. We will definitely be back here again.

Great service from Tammie. A shout out to Will, who went far above and beyond with great customer service and communication!!!

So in case you don't know, there is a nationwide shortage of cars and it has affected all rental companies. Especially trucks and SUV's which are hard to come by. However when I rent, that's exactly what I reserve, because it's usually for a road trip with my family and lots of luggage that doesn't all fit in our car. That being said, this branch has always tried to take care of me. Yes it's a small branch and doesn't have nearly as many options as the airport, but it's also a lot more convenient to come here. This most recent time I was called by Aaron for 3 days advising me he was doing his best to get me an SUV. When the day came and he still couldn't, the new manager Vinny stepped in and found me a small SUV at a nearby branch. I wasn't overjoyed but it was better than nothing. The next day Vinny called to tell me he had secured me the large SUV I had wanted, so I went in for the trade. Luckily I hadn't left on my road trip yet because having the large comfortable SUV made a huge difference for my family's comfort on our weeklong trip. My point is times are tough for this industry, and you might not always get what you want when you want it, but this group of employees goes the extra mile to try their best to take care of you. read more

Aaron really helped me out this week. I was in a bind needing a truck to deliver a Great Dane and his crate to lax last night. They didn't have any trucks available but he was able to find a sister branch that one truck and was able to get it to me on time. I'm extremely appreciative of Aaron and all his help. I've had this dog for four months while he's been waiting to go to Hawaii and if I hadn't of gotten that truck he wouldn't have been able to go and miss his flight again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Rancho Cucamonga, California

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Ivan and Aokie were very friendly and professional. They made my time with a rental pleasant as I was dealing with getting my vehicle fixed. They get busy often but this location is worth the wait. Great customer service! read more

If you don't fit a certain demographic they will give you a hard time ! Never thought i would go thru a situation like this in my own neighborhood! This business "picks and chooses" who they want to do business with, made a reservation for a mid size vehicle, the manager trainee Samantha lujan Ramos says they have no more mid size, so I'll have to upgrade, I agree to the upgrade (she prob thought the upgrade would turn me away) but then all of a sudden (the card I've used at enterprise before) isn't excepted by enterprise, (It's a visa debit card !!) so I asked her why not and all of a sudden she got crazy with me said because I don't want to ! and threaten to call the police even tho all I did was ask why she doesn't want to rent me a car, I never raised my voice or got violent, I went to foothill location and got into a car in 20 mins thanks to my fellow black men, don't come here unless you you want to be discriminated against based on your appearance read more

Enterprise Rent-A-Car - The lady who said my visa debit card wouldn't work with enterprise when I've used it with enterprise before - Car Rental Near Me - Rancho Cucamonga, California

We have rented car many times from this place. Every time we rent a car they call us and tell us they don't have it. And it says they have it online. Shouldn't they know if they have the car before putting it online read more

That manager is ghetto ratchet unprofessional with no sense of customer service . She totally could care less canceling my reservations when I had it for months the night before I was set to pick up my rental the night before pick up . She made no effort to help . It's hard to believe a company as big as Enterprise Rent a Car can practice business in this manner and hire people like this to run there business. read more

Chandler and Athziri were amazing from the beginning of the rental to the return of the Vehicle. They were willing to make all situations an easy plan. No problems with anything. Kind, considerate and very professional, working to complete this rental service a pleasure. Thank you Chandler & Athziri at Enterprise North Rancho Cucamonga read more

Horrible place!!! We will never use them again! Their cars are junk, always filthy inside and out. The staff is so unorganized and unprofessional! They also Charge your card without asking to do so. Bait and switch by adding additional drivers when asked not to do so which btw u pay more for?!!! They also will add in the extra insurance that u DO NOT NEED if u have decent coverage with your own insurance co. If u do have a problem as we did the whole time we had their car smh while ours was in the body shop call corporate, well that's a whole other issue, your told you will be getting a call back from management and then no one bothers to call to rectify the problem?! We've been waiting over 2 wks to speak to them, horrible service misinformation from different people in the office and corporate. The day creek location in Rancho Cucamonga is the one in question however, the foothill one is no better. read more

Don't waist your time coming into this place! Really bad costumer service . Needed a car it was an emergency, went in they didn't have any, I understood it was last minute and weekend. They told us to go on line and make a reservation. Made a reservation for the following Tuesday , they called Monday and confirmed my reservation. We walk in Tuesday just to be told they have no cars. What is the point of a reservation and a confirmation call a day before. read more

I made a reservation back in July for a 15 passenger van. Received a phone call from them the prior day stating they will be having problems with reservation but will check other branches (Ontario Airport had a van available). Came in for the actual pick up and stated they do not have a car. I was suppose to get a call from the regional manager, but didn't receive one. Branch manager attempted to help by renting two vehicles, which I thought were two vans (7 seaters), because it wouldn't make sense to give two cars that seats 5 when I needed a 15 passenger van. All they said was, "Sorry for the inconvenience." We went to the airport in Ontario and they had a 15 passenger van available! But we decided to drive our own car at that point. Plans were ruined, but it isn't the end of the world. They messed up, no accommodation, I do not plan on doing business with them anymore. It's a business, people need their service, how they handled it was not professional at all. I would give 0 stars if that was ever an option. If I would give any advice, I would say call ahead of time to see if they have your reservation so you can plan accordingly. read more

What a JOKE- I hope the branch manager/ corporate sees this. I called an hour early and they said to stop by, then stop by to get my rental which is reserved to see this sign. Called about 4-5 times and nothing. The employee that is supposed to be working putting up a note to take some personal time off. Wow. read more

Enterprise Rent-A-Car - Car Rental Near Me - Rancho Cucamonga, California

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Had such a great experience here! Yes inventory is low and difficult to find cars anywhere but Vinny and his team stayed on top of my reservation and updated me regularly and did everything they could to get me into a car. Excellent customer service! read more

Tevin & Brandon gave me excellent service. Tevin got me into a vehicle right away. Tevin was very communicative prior to getting into my rental. They made sure the whole process went smoothly from beginning to end. They're very professional.10 out of 10 service. Definitely recommend. read more

Is this place still in operation? Have called twice today and the phone rang both times for over five minutes before I finally gave up...

After reserving a suv from this location, when my husband arrived he was informed that they had attempted to contact him to let him know that they didn't have any SUVs available. Reservation was done online all info was available to them. After wasting his time he was offered a minivan at the same rate. Also offered to have another office bring over an SUV. My husband agreed. That didn't happen as the female decided that she was not going to rent to him after all. Waste of time with a poorly staffed and trained office. If you are thinking about renting from this office DONT. Save yourself time and a headache. read more

we always go online to reserve a car and they say they have the car and then we rent the car. right after we rent the car they always call and tell us they don't have the car when online they say that they have the car. read more

Made a reservation through the priority pass the day before and when I got there the next day, I asked for an intermediate car (sedan) and they told me the one they had "I wouldn't want" and put me into a midsize suv. When I asked if they saw my reservation for a smaller car, was told by the two working there that they don't have access to their reservations. Pushed hard for me to get the all expenses paid insurance that I didn't need. Would have gone to a different location if I knew the car I asked for wasn't going to be available. read more

If you reserve a car at this facility he will let it go. I have a reservation with Costco for car to pick up at 12 p.m. they called me the day before to make sure I wanted the car and I said yes and I also called again to make sure that they were holding me the car. When we arrived the car was gone they didn't call us to tell us trauma they said they would try to get us another car I had booked a full size car. I called the company at 2 to see if they did get us a car pick up a small compact what do you need to call us and let us know it was there. If you need a car and you want them to hold it for you I would not use this facility they were rude and unhelpful. I also complaint to Costco about this I've never had this problem with any other enterprise. read more

Don't rent a car from this location it's a waste of your time! They wait till you arrive to let you know that they don't have a car. Then ask you to wait around to see if they can find you a car which I don't understand why they can't do that before you get there. Worst customer service ever this is the second time I have a problem with this location never have issue with other locations. read more