We saw our locations 9th birthday was today and they had some great promos and giveaways going on…read moreso we went!! We had the best time. Every kid got a teddy bear, donuts, face painting, and could take a picture with a local celebrity and more. With a platinum pass purchase you got one year pass for free. Super worth it. Our location is always clean, the employees are super friendly and always focused. The food is good and there's a large variety of things for kids of all ages. We love going and can't wait to use our year pass!

Urban air is a great option to let your child run off energy! I love the open environment with…read moreseveral obstacles to choose from. This location has the go cart options as well which is a plus. They do a good job with keeping it clean with no shoes or food in the areas. They also have great snack bar with drinks, pizza, candy, etc! It's always a win in my kids eyes when we visit here!

Went for a party, from a party goer it was little disorganized but unsure if it was party of place…read more Went to snack bar, twice one time meet a staff member super nice and joking around , second time different person man it was like it was inconvenient for me to order a drink from her. Near the basket ball goals it smelled like poop, unsure if it was sewage back up or someone poop somewhere. (Maybe a dirty diaper in trash) probably won't drive back just for kid to play.

There needohs are fake and when we asked to trade them out or get our money back they straight up…read moresaid "No!" Also the needohs are 15 dollars.

Son's birthday. He wanted a party this year. It's summer so we opted for a weekday hoping more kids…read morewould be in town and able to come. That aspect worked with an 85-90% turn out. This place is huge. Trampolines, foam pits, dodge ball, a ninja warrior course, a blob to jump into, raised basketball goals and more. The party gives you an hr of play with 30 mins or so in the party room. You don't get to return to play... which is lame. It's expensive for an hr of play. $20 bucks per person. Additionally, I had to pay for my 3 yr old and had to pay for myself to accompany her. Pricey but fun. Kids had a blast. They wanted to play more though. Wife made the reservation. I didn't know the details and was a bit disappointed with the limited amount of play time. The party room was adequate. The hostess was absentee which appears to be a systemic issue based on the other party review. They brought the coolers in for my wife and threw a few plates and napkins in the room and we didn't see her again until it was over. They shorted us on drinks. We bought extra pizza. They allow outside food which is nice. Overall great time for the kids. Super tiring. It was tough to get out of ball pits FYI! It's not private. It's gen pop / players and party goers. Next time I would likely see about letting the kids play for longer and skip the party room/ hostess scenario. It was of no material benefit. The little girl that was our assigned hostess appeared way overbooked and simply couldn't keep up which is a managerial issue. Overall a good time. Made my son and his friends happy so at the end of the day that was all that mattered.

I got to be honest, this place isn't the place you want to bring your child age 8 and under. The…read moremanager is very young and so is the assistant. Many older teens come here and take over the place and a rude to the kids because they are the manager's friends and the manager just needs to be fired. Also- the place is very dirty. Especially the bathrooms. It just needs to improve BIGTIME. Oh- and one more thing. They just added two new features to the park including a bouncy basketball court thingy and a slide. The basketball court is always open because no one has to supervise what is going on there but the slide is always closed because the employees are very lazy. Please do not waste your money here as it is pretty expensive as well. Take you kid to a different trampoline park if they want to go to one.

Super fun that was good, but I do think the change wasn't as good as the original but staff is…read morefriendly. You can play for hours and sweat and it's so fun. My kids stayed for about five hours

HORRIBLE!! The manager is extremely rude without cause. she talked down to the adults, as well as…read morechildren. Never cracked a smile and seemed to thrive off showing authority. IDK who handles management staffing, but they do not represent in a position way. They do not need to be around young children.

Upsurge was very kid-friendly! My grandkids had a great time and really enjoyed the experience. A…read morefun spot for families.

I was so glad that Tuscaloosa had an indoor place where kids could play. It didn't take long for…read morethe place to get run down. They charge $18 AN HOUR per kid with a little discount for each additional hour so they are making a killing!! Take some of that money and keep it nice. I do not understand. This needs immediate attention and a major facelift.

This is a place where kids can have fun, burn off some steam and entertain themselves while adults…read morejust sit back and chill. The day we went, the air conditioning in the building must've been out because it was hot inside, but that didn't stop people from enjoying themselves. Some of the equipment you can tell by looking at it is missing something from the course. The little arcade is something I wouldn't waste money on since there's hardly any games. Can't give no details on the food since I didn't buy any. The employees here do make sure the customers are safely secured before they're get on the attraction.

Great place to take the kids! A pass for all the activities will run you about $25 + tax. They…read moreserve all kinds of snacks from nachos to pizza and wings. This really is a place for all ages. They do have massage chairs (for a fee) for parents to sit and relax in.

The gameroom could use an update; there are not many new games there even though there are plenty…read moreof space for more games for adults/children. I notice the children really enjoy the trampolines ;most come for birthday parties. More car/motorcycle racing games would definitely be enjoyable and a upgrade.

If you are going to the arcade, don't!! Most of the machines are out of order and the games that…read moreyou do play, will not give you credit. Save your MONEY!!

good moldy , i almost broke my nose when i got on the rock wall when i asked for a refund they said…read more"no it your fault''' when there was a medal bar and my shirt was drenched in blood

This place is a joke and has not been maintained. Small unit in a strip mall. Holes in the…read moretrampolines. Broken equipment. Duct tape holding the padding together. Not to mention HORRIBLE customer service. I paid for 2 hours for 4 people for my sons birthday and within 10 minutes I requested a refund because of broken equipment that was chained off to where we couldn't enter areas and no balls for dodgeball so there was nearly nothing to do. Only employees there were two young girls (possibly teenage) and they refused to issue a refund and also were zero help in getting me in contact with a manager. Said there was no manager there and didn't know when (if ever) I would be able to speak with her because she managed from another state or something. Gave me no number. No email. Basically said too bad there was nothing they could do. Finally said they would have that manager call me so I left and went an hour and a half away to another trampoline park but have yet to receive a call from anyone about my refund. It's been 5 days and I have tried calling the business and no manager is returning my call. $80 paid and I received nothing and had to drive to another place and pay another $80 but that place was amazing. Go to Altitude in Huntsville. i've had to dispute charges and file a claim with the Better Business Bureau. Seems like it would have been easier for them to issue me a refund than have all the negative reviews and claims filed against their business

Amazing gym facility for kids, but make no mistake - this isn't an advanced version of a playground…read morewith gymnastics equipment, this is a real thing. 5-years old children already have 1 hour classes and they are busy during most of that time. So kids who aren't into sports or don't have a lot of practice may not like this place, but those who are physically active and want to achieve more would enjoy it. In addition to regular classes, this place also has summer camps and parents night-outs, though I'm not sure if they are for everyone or only for those who attend regular classes.

Absolutely amazing. My daughter has been apart of this gym for 6years now. The coaching staff is…read moreawesome and the kids have a great time..

Great gymnastics program for my children. Highly recommend the people and the attitude for success.read more