I am posting this to clarify my experience regarding our rental and my interactions with Chris…read moreHelmich after my previous review was removed. Chris stated that he offered us assistance and a resolution to our financial hardship. That is simply not accurate. The only communication we received was a reminder that rent was due, along with notice of a $56 late fee if payment was not made on time, followed by the statement that after six days we would receive an infraction notice. At no point were we offered an extension, a payment arrangement, or any form of accommodation. Additionally, the unit owner never reached out to us directly to discuss any alternatives or support. During our tenancy, there were serious maintenance concerns that were not addressed in a timely or satisfactory manner. When our apartment experienced flooding and the air conditioning unit was deteriorating, Chris was nowhere to be found. The A/C installation was so poor that you could literally see daylight around the casing. The flooring, which is supposed to be white, appeared black due to the condition, and the state of the oven was unacceptable. We documented everything with photos and videos. My mother, who worked in property management for over 10 years, personally inspected the unit and identified multiple issues that should not exist in a properly maintained rental. There should never be mold present in a water filter--period. We were also told there was a separate heating unit, yet we were left without a functioning heat source while the apartment was extremely cold. This is not just an inconvenience--it is a violation of California housing standards. Under California Code of Regulations, Title 25, Section 34, rental units must be provided with heating facilities capable of maintaining a minimum temperature of 70°F in all habitable rooms, and those systems must be permanently installed and maintained in safe working condition. Portable heaters do not satisfy this legal requirement. We were further told that the overall condition of the property was "not their responsibility," yet our lease binds us to their management, and we were refused contact information for the unit owner when we asked to address these concerns directly. At this point, we are requesting that all communication be handled in writing via email so there is clear documentation. Phone calls are not acceptable. This ensures there is an accurate record of what is said and prevents any misrepresentation of conversations. I will be sharing documentation so others can understand what our experience actually was. This is not about "image" or "quality control," but about accountability and ensuring tenants are provided with safe, habitable living conditions as required by law.

Our experience with Astrid and Joe went smooth. It's never easy starting a new chapter in life, new…read morecity new home etc. I have to say Astrid and Joe nailed it right away with what we were looking for our family. They answered all of our questions and doubts as true and honest as it gets. They explain the whole process and are with you every step of the way. Thank you for trusting In us like we trust your team. If you're looking for a nice home with a smooth & professionalism process Contact team Joe & Astrid.

I've been working with White Glove Property Management to manage my rental and it's been a very…read moresolid experience. Communication is consistent, they handle issues quickly, and I feel like the property is being looked after--not ignored. They pretty much handle everything and provide good updates, which has made the whole process a lot less stressful for me. They also did a great job with tenant placement -- I've only had the one tenant, but they've been long-term, which says a lot. The online portal is easy to use and makes it simple to stay on top of everything. I'd definitely recommend them if you're looking for a responsive, professional property management company.

I have been a Tenant at a WGPM property for the past four years…read more We encountered several major issues during our four year tenancy, and never felt that we were alone. Kelli always provided outstanding service, quick responses, communicated with us constantly when resolving our issues and went above and beyond to assist my family. We are relocating but are very grateful for the exceptional service we received from Kelli and White Glove while we were here.

I started working with IPM to manage my properties about a year ago, and I couldn't recommend them…read moreenough. Elly has been an absolute delight to work with, and her ability to seamlessly manage my properties has taken a huge weight off my shoulders. The entire experience has been smooth, professional, and stress-free.

As a property owner, I can't say enough good things about Investor's Property Management. Paula…read moreruns an incredibly well-structured and organized company that truly takes the stress out of property ownership. Elly has been a pleasure to work with -- always professional, attentive, and quick to communicate with both owners and tenants. A huge thank-you as well to Jeff, Kelsi, and the entire maintenance crew for their efficiency, reliability, and positive attitude. Every service request is handled promptly and with care, and the quality of work consistently reflects the great value this company provides. Investor's Property Management has exceeded every expectation -- an absolute 5-star team through and through!

A&M Property Management (www.anmpropertymanagement.com) has been serving our Diamond Bar rental…read moreunit since 2004. In 2015, we wish to express our appreciation to Jay, Marisol and the team. Back when we hired A&M Property Management, we were promised piece of mind, lower operation expenses, higher rental income and ultimately an increase in our property value. After eleven years of continuous service, we testify that all promises came true and A&M Property Management exceeded our expectations. Jay and his team are operating at a low profile, both noninvasively and highly effectively. Our cash flow is higher than it was when we managed the unit ourselves. Over these years, there were no bad surprises, so we learned to relax and enjoy our property ownership without landlord's nightmares. In the near future, we plan to inquire about vacating our unit so our daughter and her family can take it over and move in. It means that we will no longer require A&M Property Management's service, and therefore we wanted to thank them upfront for being excellent managers. We will definitely use them again and we recommend A&M Property Management for other landlords who are looking for years of reliable service.

So desperate to get them to simply adjust the lighting so it does not shine on my house all night…read more It is literally like daylight. This is going on over 3 months. At my wits end...

Avoid this place at all costs. When the renter doesn't pay Scott will not let you know and then let…read morethe rent lapse for several months. I'm starting to wonder how many of the reviews are fake here.

Every time I need service and when I call there always very helpful we love there place we're…read morerenting there a awesome team

We have been renting through APG Properties since June 1, 2021, for our home in Buena Park, CA, and…read moreour experience has been wonderful. Their team has always been professional, responsive, and quick to handle any maintenance requests or concerns that come up. What truly stands out is their patience and understanding. Life has handed our family a few sour lemons over the years, and APG Properties has always treated us with kindness, compassion, and respect during difficult times. It's rare to find a property management company that genuinely cares about their tenants the way they do. We truly appreciate their communication, fast response times, and the way they make renting feel less stressful. We are grateful to have had such a positive experience over the years and would highly recommend APG Properties to anyone looking for a reliable and caring property management company.

A professional team to handle your rental property needs…read more Worked with APG for about 2 yrs and am so happy to have found them. Very good at clear communications across each step from prepping a property, finding tenants, to signing a lease and monthly maintenance. The team is friendly and very knowledgeable.

I am a tenant and have rented a property managed by progressive and Greg for almost 8 years and I…read morehave to say that they are the most professional honest and fair property management companies out there for both their landlords and tenants. Greg has responded to all of my service calls and always resolved the situation. I have already referred few friends there and If I ever own an investment property, I would have no hesitation hiring him to manage it. I highly recommend progressive and Greg Nowling for both landlord and tenants .

Literally everything has gone well! From service, to value, to professionalism, to communication, &…read moretimeliness! Chad has been amazing & we are lucky to have found him/this company. Our condo was rented within a couple weeks! We just don't have the time to manage our property ourselves. Chad & PPM have been godsends! Would definitely recommend!

Going on to 4 years or renting our condo. HMR property…read moremanagement has been awesome. Even with all the HOA hoops they make you go through every time anything is needed. They do routine check ins and respond quickly to any issue. The application process was very thorough and I am happy to say it has been a great experience and recommend them to anyone who is looking for a safe and efficient place.

If you're looking for a property management company that delivers results, this is it. They are…read moreorganized, efficient, and extremely responsive. Maintenance issues are handled quickly, tenants are well-managed, and everything runs smoothly. Their professionalism and commitment to excellent service make them stand out from others I've worked with in the past. I couldn't be happier with reasonable fee they charge and the level of service they provide.

If I could give IPM negative stars, I would. I have called and emailed several times with NO…read moreRESPONSE at all to any of my requests. I only received their automated email to complete an application or view the virtual tour for a property. IPM manages a rental home in my neighborhood that I recently went to view. This home is located in an area where homes are valued well into the millions. The property is in absolutely horrendous shape -- inside and out. The entire time the previous tenants lived in the home, the landscape was never maintained. There is no longer beautiful, lush grass, but rather very tall weeds. The trees are overgrown and shrubs infected with white fly. The inside of the property is in disrepair. There are rat traps, the house is filthy dirty because the management didn't (or won't) clean the house after the tenants moved out. There is, what appears to be, urine and feces on the floor. There are several broken items in the home that will likely not get fixed (kitchen island butcher block counter), wood floors are missing threshold and planks. I viewed this home before it was rented to the previous tenants and it was in great shape with a beautiful green lawn. I understand that this home is being leased "as is", but I see many health and safety concerns, as well as major fire hazards on the exterior. I'd be livid if this company were managing my investment property. I guess the homeowners are out of country owners, so they probably have no idea what their property or yard looks like now. In addition, I was told by a prospective tenant, that the future tenant will have to clean the property, make any repairs, rid the house of rats, and clean up the landscape...on their own dime! What happened to the security deposit from previous tenants that could have been used to clean the home, repair items, and tidy up the weeds, as well as trim the trees. IPM should be held accountable for their lack of property management. Many neighbors have tried to lodge complaints about the previous tenants and the tall weeds in the yard, but we never got a response from IPM. How unfortunate for the neighborhood that this house looks the way it does now. I sympathize with the neighboring homes.

I just moved out of their Chino Hills home, and their follow up time to repair is based on the…read moreclient who lives in China, I was without AC in October 2022. It took 3 weeks correct on home warranty company, that asks me to pay deductible. Then in January, the Heater was not working for a month, we had a gas leak 3 times for a 10 day period, Gas company Tech was surprised the house did not go up in flames. Not worth the stress, and your life could be at risk. They only want your money. The backyard looks like a jungle, and they don't cover maintenance at all. I paid for it in the front the while time. On Avenida La Paz, Chino Hills.