Just moved here from Oregon in October. Quiet friendly neighbors beautiful area hey it's Durango…read morewhat would you expect! Trish the manager is very helpful and friendly. Maintenance is there when you need them. Thanks John. This apt was so clean when I moved in. Fresh paint new carpet everything works great. So far so good!

Lived here for 10 years. Management and staff always courteous and responsive. Fair rent and…read morebeautiful landscaping. Was a great place to live! Highly recommend.

They kept my deposit after leaving my condo spotless. In addition they requested an additional 350…read morefor clean up which I regretfully paid because they claim I owe an additional 800 and sent a collection agency after me. Totally wrong and immoral.

Absolutely horrible. They did nothing. Allowed tenants to bring in chickens and pigs after I…read moreclearly said no animals. They never checked on the property. Terrible Company. I lost a lot of money because of them.

This review is not based on the work but communication .I filled out a request form and called was…read moretold to text, which I did.... NO RESPONSE and yes I checked my SPAM folder. Just respond one way or the other.

Casey and his crew have been cleaning the windows of our home for several years now. When…read morepossible, we have them come twice a year. Casey is meticulous and thorough. He trains his staff well. He or the crew leader always do a final inspection. It is easy to communicate with Casey, I just send a text or an email. Because they are so good, they are usually scheduled well in advance. They are worth the wait!

I worked with AREM property management company for over two years…read moreas a board member of Copperhead Camp HOA. AREM has integrity and follows the strict regulations set up by the state to protect HOA's. The office is conveniently located in town with an actual person out front to assist you if you prefer to make payments in person. I would use AREM as my property management company if I ever need such a service.

Extreme Negligence and an Absolutely Horrible Experience…read more If I could give AREM Property Management zero stars, I would. My experience with AREM was not simply a case of poor customer service or a maintenance request taking too long. I spent approximately eight months living in an apartment with serious mold and water-related problems that were not adequately addressed, while having nowhere else to go and no financial means to simply move out. My father and I were essentially stuck living in those conditions because we had no alternative. There were repeated problems with water intrusion and attempts at remediation, yet the underlying issues continued. At one point, the bathroom ceiling leaked again despite previous attempts to address the problem. I documented the conditions, communicated with management, and repeatedly tried to get the situation taken seriously. Instead of being able to simply leave an unsafe living environment, I had to continue paying rent and living there because I could not afford to relocate. Imagine knowing there are serious problems with the place you're living in, wanting desperately to get out, and realizing you literally have nowhere else to go. That is what this situation became. I spent significant amounts of my own money on testing, documentation, temporary solutions, and trying to establish evidence of what was happening. I spent countless hours communicating with management and trying to get the situation resolved. Eventually, I had to seek outside legal assistance just to get help dealing with the situation and obtaining a release from my lease without penalty. And even after everything that happened, I was left dealing with the financial consequences of having paid rent for approximately eight months while living in conditions I believe should never have been allowed to continue. This wasn't a minor maintenance issue. This wasn't a situation where I simply didn't like the way management handled a repair. My father and I were left living in poor conditions for months because we had no practical means of escaping the situation. A property management company has a fundamental responsibility to maintain safe, habitable housing and to respond appropriately when serious water and mold problems are reported. In my experience, AREM failed to meet that responsibility. I have documentation supporting my experience, including photographs, videos, communications, testing records, remediation documentation, and financial records. The most upsetting part is that this could have been handled differently. Problems can happen in any building. What matters is how management responds when those problems become serious. In my experience, AREM's response left my father and me dealing with the consequences for months. I would strongly advise prospective tenants to thoroughly research AREM and specifically ask how they handle serious mold, water intrusion, habitability issues, tenant displacement or inability to relocate, and reimbursement for rent paid during periods when a property cannot reasonably be considered habitable. One star is generous.

My family and I lived here and it was honestly one of the best places we've ever lived. We loved…read morethe community and still miss it. The only reason we left was the pricing. Rent kept increasing every 6-12 months. We'd get letters explaining why, and at one point (around 2018) it was tied to new townhomes, which made no sense to me--but the increases kept coming. I remember paying around $1,100/month, and now it's nearly doubled. Great place, but the cost became too much for us to stay long-term.

This apartment has the best value in Durango, it's a new building with alright pricing for rent…read more I like the quiet neighborhood and the quiet neighbors. But unless you can afford to put $2000 a month on a one bedroom, Durango is not for you. While there are "cheaper" options in Durango, you're going to sacrifice about half the square footage and the comfort of being in a nice neighborhood. Overall I'm going to stay at the confluence because I like being in a quiet neighborhood away from downtown, and if you like that sort of stuff. I say go for it.

Katherine was terrific. She was able to develop and implement a plan to move my property. 10/10…read morewould use again. Went above and beyond to get the deal done. She is a valuable source of information and cannot say enough great things about her. -rh

In my very first phone call with Katherine she asked really thoughtful questions so she could learn…read moremore about our way of life and how our home could suit that. We were out-of-town buyers and Katherine stepped up to be our eyes and ears on the ground, connecting us with all the businesses we needed to make our purchase (including but not limited to home inspector, contractor, water rights attorney, we'll services). Katherine is meticulous, attentive and ethical. She has gone above and beyond to help us at every part of our search.

I have lived at Rocket Pointe for 6 months, and I can honestly say I love living here. The office…read morestaff and the maintenance staff are friendly and quick to help you with any maintenance request. The residents are nice, and the property is well taken care of. Moving here was definitely a good choice. Cary L. 2/2026

1. When I first moved in to the apartment, I had just got done driving a long 16 hours, only to…read morearrive to a locked apartment when told it would be unlocked upon arrival. After waiting what felt like forever for someone bring me the key, the apartment was literally dirty. It had appeared that no one had cleaned it after the people before me moved out. There was literally hair in the bathroom and visible dirt on the floors. 2. I don't know how these are considered "luxury apartments" because everything about it was so cheap. With the price of the apartment you would think you'd be getting something nice. 3. Most of the staff are the some of rudest/unprofessional people I've ever encountered. There was a time that I had requested some maintenance on my sink and the guy who came in to fix it IMMEDIATELY seemed like he didn't want to be there and made it feel like an inconvenience WHEN ITS LITERALLY HIS JOB. Another incident with some guy named Josh (pretty sure the same guy who came in for my sink) RUDELY confronted my friend while she was walking my dog to tell her that they have been trying to get a hold of me via email when I haven't even received any emails. I'm not sure if they treat every resident like this or if they think they do it to me just because I'm a younger college student. 4. The picture I attached just shows how bad the staff is with snow/ice removal. It shows my mother trying to get across an excessive build of ice to get to my apartment. They put a cone there but as you can see in the video, the cone is almost completely engulfed in the ice. Overall, I would never recommend this place to anyone and would even go out of my way to tell anyone to NOT move into this place. Honestly the only reason why I even moved into this place was because it was the only place available at the time.