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    Skyline Tree Experts

    4.3 (89 reviews)
    Open Open 24 hours
    Updated 1 month ago

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    Joel has come out to our house multiple times to trim all of our trees and it's been fine. Until recently in December they trimmed all our trees including a palm tree. The bark of the palm tree "fell" midway in two areas while they climbed it, which he claims was not their fault bc it was dry. Okay fine but I texted him 3 times over a month to ask him about this bc it looks terrible and I finally got a response today. At this point he says it's not damaged but I think it really looks terrible. I asked him to come back and peel just the top portion until to where the bark fell when they trimmed the leaves and he said it would cost me up to $1,200 for one palm tree. Although, I understand there might be an extra charge for this particular service, the palm tree bark was intact before they climbed it and as a returning customer I just expect a certain level and quality of service. Maybe in the future you can call the customer when the damage is caused and let them know there's an issue or maybe an extra charge to clean it up and give them that option instead of ignoring their messages. If you honestly think this was a job well done then we won't be using your services anymore.

    Continuation of the conversation.
    Luis M.

    If you are looking for a reliable and a professional company, please avoid working with this "Company" We hired Skyline to work on a Tree damage report that needed to be submitted to the City of Palo Alto. After agreeing to pay $2000 upon the report approvals by the City of Palo Alto, we pay a $1000 deposit to Joel Valencia, who called himself as the Company Owner. The report was rejected by the City and needed to be corrected by the Arborist. Trying to communicate and talk to Joel about the work was nearly impossible, he refused to work with us, claiming he didn't receive a payment and he didn't have time for us at the time. A week later, he replied back to us with a message notifying he will look at the email within two weeks, so we needed to wait for 3 weeks to hear back from him. He also mention that he doesn't like to work with Asians because Asians are cheap and they will do whatever it will take to avoid payment. He also states that $1,000 is nothing for him and lastly he is calling us ignorants. We will be hiring another company that is professional, cares about their clients and has a team that can provide the actual services. Skyline Tree is a very small company and yes they might be able to trim a tree and do clean up work, but they don't have the experience for delivering professional services, especially when dealing with the Counties regulations. Save yourself some trouble. Hire a more established/professional company, a company that has a customer service department/team. Don't deal with a one man show company.

    Before

    Joel and his crew did an awesome job on my overgrown tree! The communication was great, and they left my yard nice and clean. I would gladly recommend Skyline Tree Experts to do the job right! Thank you

    Living Oak tree professionally trimmed.
    Brady G.

    Joel and the team are true sculptors! We have an ancient living oak tree that now looks like a beautiful giant bonsai. It was professionally trimmed with care to ensure proper light, airflow, stability, and aesthetic design. The team was responsive and helpful with every request or question we had. They were very careful with our property & the health of the tree. I will definitely be calling Joel and Skyline for our future tree work.

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    5 months ago

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    Page 1 of 3

    Ask the Community - Skyline Tree Experts

    Review Highlights - Skyline Tree Experts

    Joel and his crew were fast and tidy in the removal and stump grinding of 3 large trees in our backyard.

    Mentioned in 54 reviews

    Read more highlights

    JC Tree Experts - Spider lift that reaches 40 feet across and 72 feet in total height. Innovative tree work.

    JC Tree Experts

    (322 reviews)

    Evergreen

    Javier from JC Tree Experts came to give us a quote on pruning two citrus tress. We were impressed…read moreby his professionalism and clear knowledge of the task at hand. Of all the companies that provided quotes, JC Tree Experts was the most detailed. Some simply scribbled a price on their business card, but JC Tree Experts emailed a detailed quote explaining exactly what work was included, debris hauled away, etc., photos of the trees to be worked on, arborist certification, and even their insurance certificate as evidence that the company and their employees were covered in the event of accident or injury on our property. This was by far more than any other company provided, and it was a clear indication of their level of professionalism. Theirs was not the lowest quote, but was much more reasonable than some. They arrived as scheduled to do the work - in fact, a little early. It was a large crew with two large trucks and a wood chipper. The crew confirmed the expectations with us and set to work. They were all cheerful and friendly, but worked quite efficiently, completing the work in less than an hour. They did a great job on the trees, cleaned up all the debris completely, and even used a blower to make sure they didn't miss anything. I wholeheartedly recommend JC Tree Experts. They simply could not have done a better job!

    Update: and this is exactly why I wait to post reviews where I feel customer service is lacking…read more The owner tracked down my personal number from a 2024 service record to text me and challenge this review. This is exactly why I waited to post--I find this level of monitoring and personal contact highly invasive and unprofessional. Hired this company to remove a tree. First of all, I know it's a very demanding business and risky at that. And things come up all the time, but what is unacceptable is accountability. I had an appointment and the day of the person was nowhere to be seen. I could not get a hold of Xavier. He finally responded after numerous calls. I have several friends in this business and they said that they at least apologize when they over schedule and things come up. Again, I understand this. But at least apologize for the lack of communication. An apology goes a long way!

    Zazueta Tree Specialists

    Zazueta Tree Specialists

    (96 reviews)

    It can be daunting to select a tree service company because you never know exactly what criteria to…read moreuse for a relatively infrequently used service like this. Carlos was the first company out and he was friendly and low pressure, very fast communication, and his pricing was on par with the other quotes I received shortly thereafter. I wanted a company that had an arborist on staff, which Carlos was, and that had very strong reviews, which Zazueta Tree Specialists did. So they checked all the boxes and I decided to go with them, though another highly rated local company also was a strong option. Carlos and team arrived early on the designated day, explained what they would be doing and how long it would take roughly, and then got to work. They had all the proper gear (basket crane to get really high up), wood chipper to break down the branches they cut, and they did a wonderful job of cleaning up after. They also were able to work around a bee hive that was in our big tree. So everything went well, the job was well done, and the service and communication was great as well. I'd definitely recommend them and feel very comfortable in using them again.

    My yard looks great! Everyone was professional and timely. They cleaned everything up after the…read moretree trimming and pruning, front and back yards. Carlos came out personally for the initial quote and to wrap up the project and make sure everything was good. I highly recommended this company and will be using them again in the future.

    Skyline Tree Experts - treeservices - Updated June 2026

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